Blackberry 8707 Series Security troubleshooting, Cannot unlock my device using my smart card

•Verify that you have set a device password.

•Verify that two-factor authentication is turned on.

•Verify that you have the smart card password. You should have received this password when you received your smart card.

Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device.

1.In the device options, click Security Options.

2.Click General Settings.

3.Set the Authentication Certificate field.

4.Click the trackwheel.

5.Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

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