Message troubleshooting | Blackberry 8707 Series manual

•To view received messages, press the Alt key and I.

•To view sent messages, press the Alt key and O.

•To view voice mail messages, press the Alt key and V.

•To view SMS text messages, press the Alt key and S.

•To view call logs, press the Alt key and P.

•To view all your messages again, press the Escape key.

Move around a message list

•To move up a screen, press the Shift key and the Space key.

•To move down a screen, press the Space key.

•To move to the top of a message list, press T.

•To move to the bottom of a message list, press B.

•To move to the next date, press N.

•To move to the previous date, press P.

•To move to the next unopened item, press U.

•To move to the next related message, press J.

•To move to the previous related message, press K.

Message troubleshooting

I cannot send messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

•If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

I am not receiving messages

Try performing the following actions:

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Blackberry 8707 Series manual Message troubleshooting, Cannot send messages, Am not receiving messages

Contents

User Guide SWD-129381-0116055452-001 Contents Typing 101 123 157 185 203 221 BlackBerry basics Collapse a folder No application opens when I press a Convenience keyExpand a folder BlackBerry basics shortcuts Message shortcuts ShortcutsPhone shortcuts A message Move around a message list Typing shortcutsA message list Search shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts Navigate a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice mail Speed dial Make a conference call Conference callsChange a speed dial number Create a phone number link for a conference call Leave a conference call Caller IDDisconnect a contact from a conference call Add a caller ID picture for a contact About call logs Call logsDelete the caller ID picture for a contact View call logs in a message list Forward a call log Call waitingChange call log notes Delete call log notes About call forwarding Call forwardingTurn on call waiting Call forwarding prerequisites Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New Number Call blocking Fixed dialing Add a contact to your fixed dialing list Fixed dialing prerequisitesTurn on fixed dialing Change a contact in your fixed dialing list Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing About smart dialing Phone settings TTY support Turn off the prompt that appears before you delete items Turn on dialing from the Lock screenSort phone numbers or contacts on the Phone screen Click General Options Turn on telecoil mode Reset a call timerAbout telecoil mode Click Last Call or Total Calls Click Clear Timer My phone number appears as Unknown in the phone Phone troubleshootingCannot make or receive calls Page Email messages Email message basics Reply to a message Set the importance level for a messageSave a message Delete the original text from a reply message Email message folders Sent messages About email message filters Click Email SettingsEmail message filters Click Folder Redirection Create an email message filter Email message filter options Change the order of email message filters Turn on an email message filterChange an email message filter Delete an email message filter Forward email messages to your device when no filters applyEmail message forwarding Stop forwarding email messages to your device Message settingsReset a blocked message counter Block incoming messages Set an out-of-office reply View an address instead of a display nameAdd a signature Click Show Address Delete the disclaimer from an email message Message list settingsSet the email address that you use to send messages About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmed Email message filters are not working correctly About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text messages SMS text message basics Click Remove History Delete the history from an SMS text messageClick Add Recipient Sent messages Cell broadcasting prerequisites Cell broadcastingAbout cell broadcasting Turn on cell broadcasting Turn off AutoText for SMS text messages Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messagesView more of the history in SMS text messages Request delivery notification for all SMS text messages Message list settings Select the check box beside one or more message types Message shortcuts Cannot turn on cell broadcasting Cannot send SMS text messagesAm not receiving SMS text messages Page Page MMS messages MMS message basics Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Send as MMS Forward an MMS message Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a picture from an MMS message Request delivery or read notification for all MMS messages Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Click the trackwheel Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing Typing basics Clear a field Cancel a text selectionSet the default currency symbol Highlight a line of text Use shortcut keys on the Home screen Type in Arabic or Russian using SureType technologyTyping input methods About typing in Arabic or Russian Word list Delete all custom word list items Change a custom word list itemDelete a custom word list item Click Clear Custom Wordlist About AutoText AutoTextStop adding items to the custom word list automatically Create an AutoText entry Delete an AutoText entry Undo an AutoText change Work with text Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject Search shortcuts Page Attachments Attachment basics View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Click Add to Address Book or Update Address Attachment troubleshootingSkipped content bar appears in a document Question mark appears on a slide Delete email messages over the wireless network Wireless email reconciliation prerequisitesReconcile email messages over the wireless network Synchronization Set the Wireless Synchronization field to Yes Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisitesManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 105 106 Browser Browser basics Move through a web page line by line View a thumbnail version of a webMove to a section of a long web page quickly Refresh a web Links, pictures, and web page addresses Zoom in to or out from a picture Forward a web page addressView a full picture on a web Rotate a picture Web page requests Bookmarks Change a bookmark Add a bookmarkMake a web page available offline Forward a bookmark Expand a folder Add a bookmark folderFile a bookmark Collapse a folder Web feeds File a web feed Browser settingsChange a web feed Delete a web feed Turn on JavaScript support Set the web content type that the browser acceptsClear browser history Set the number of times animated graphics repeat Set the character encoding for all web pages Set the default browser configurationSet the home Receive a prompt before running a script About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn on browser push Browser pushAbout browser push Browser push options Process IP IP Hosts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Applications 124 Media Media files and folders View properties for a media file or folder Move a media fileSet the amount of memory available for media files Sort media files and folders Receive a media file using Bluetooth technology Switch media folder viewsSend a media file using Bluetooth technology Media file management View a picture PicturesForward a media file Pan a picture Save a picture View pictures as a slide showSet the interval between slides in a slide show Use a picture as the Home screen background Rename a picture Ring tonesDownload a Home screen background Delete a picture Save a ring tone Play a ring toneDownload a ring tone Rename a ring tone Cannot sort pictures on my device Media troubleshootingDelete a ring tone Maps Locations Zoom in to a location marker, route, or point of interest DirectionsView information for a location marker or point of interest Get directions Map basics Tracking Switch viewsSet a GPS receiver to use when you track your movement Clear the map cache Location bookmarks Map troubleshooting Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list Click View Group View a mailing listDelete a mailing list Click Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Contact list settingsChange a SIM card contact Sort contacts, tasks, or memos Prevent duplicate names in your address book Contact troubleshootingSet display options for contacts Cannot find the Add Custom Phone Tune menu item 148 Calendar Calendar basics Open an appointment or meeting Schedule a meetingRecurrence fields Delete an appointment or meeting Meetings Calendar settings Hide free time in Agenda view View tasks in the calendarSet the first day of the week Set how long your device stores calendar entries Calendar troubleshooting Cannot schedule appointments that span multiple days Cannot set some fields when scheduling appointments 156 Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed 159 Task list settings 161 162 Create a memo MemosMemo basics Change a memo Delete a memo Memo list settings 166 Alarm 168 Convert a measurement CalculatorUse the calculator 170 Bluetooth technology Bluetooth technology basics Delete a paired Bluetooth enabled device Bluetooth technology settingsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverable Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear 175 176 Date and time Date and time troubleshootingClick Update Time Set the date and time 178 Notification profiles Notification basics Prevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles Silence your device LED notification LED notificationView a list of saved ring tones About custom notification Turn on wireless coverage notificationCustom notification Delete a notification profile exception Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete Name Notification profile troubleshooting My device is vibrating more times than expected Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Rename a group ConversationsMove a contact to a group Delete a group Send a file to a contact Open a conversationAdd an emoticon Ping a contact Availability Available Unavailable Receive notification when a contact becomes availableClick My Status Click Set Alert Display and keyboard Backlighting About organizing applications Display settingsSet the display font Organize applications Assign an application to a Convenience key Keyboard settingsThemes About themes Display troubleshooting Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Turn off the connection to the wireless network Wireless network coverageFind information about wireless coverage indicators Turn on wireless coverage notification Click Add Network Set the wireless network connection speedChange the order of preferred wireless networks About roaming Turn off data serviceSwitch wireless networks manually Click Select Network Wireless network coverage troubleshooting Cannot connect to a wireless network Power and battery 202 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM card Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Change the SIM card PIN code Click Enable SecurityProtect your SIM card with a PIN code Click SIM Card 206 Security Security basics Set content protection strength Set a limit for device password attemptsAbout content protection Encryption Password keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Advanced security Smart cards Cannot unlock my device using my smart card Security troubleshootingUse a certificate to authenticate your smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Files Data permissions for third-party applicationsTheme Data Key Store 218 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Set the paddle speed Adjust the volume for BrickBreakerPlay BrickBreaker Submit a score to the BrickBreaker high score web site Accept a service book Service booksAbout service books Delete a service book 222 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device 224 225 226 227 228 229 230 Diagnostic reports About diagnostic reports Submit a diagnostic report Run a diagnostic reportView a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report 234 NUM lock Abbreviation listCAP lock Triple DES Legal notice 504,773 101,501 506,865