User Guide
SWD-129381-0116055452-001
Contents
Typing
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123
157
185
203
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BlackBerry basics
No application opens when I press a Convenience key
Expand a folder
Collapse a folder
BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
A message
Move around a message list
Typing shortcuts
A message list
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
On a web
Navigate a web
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
Volume
Emergency calls
Voice mail
Speed dial
Conference calls
Change a speed dial number
Make a conference call
Create a phone number link for a conference call
Caller ID
Disconnect a contact from a conference call
Leave a conference call
Add a caller ID picture for a contact
Call logs
Delete the caller ID picture for a contact
About call logs
View call logs in a message list
Call waiting
Change call log notes
Forward a call log
Delete call log notes
Call forwarding
Turn on call waiting
About call forwarding
Call forwarding prerequisites
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Click New Number
Call blocking
Fixed dialing
Fixed dialing prerequisites
Turn on fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Set the default country code and area code
Smart dialing
Delete a contact from your fixed dialing list
About smart dialing
Phone settings
TTY support
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Reset a call timer
About telecoil mode
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Phone troubleshooting
Cannot make or receive calls
Page
Email messages
Email message basics
Set the importance level for a message
Save a message
Reply to a message
Delete the original text from a reply message
Email message folders
Sent messages
Click Email Settings
Email message filters
About email message filters
Click Folder Redirection
Create an email message filter
Email message filter options
Change the order of email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Email message forwarding
Message settings
Reset a blocked message counter
Stop forwarding email messages to your device
Block incoming messages
View an address instead of a display name
Add a signature
Set an out-of-office reply
Click Show Address
Delete the disclaimer from an email message
Message list settings
Set the email address that you use to send messages
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
PIN messages
PIN message basics
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Forward a message
Sent messages
Turn off the prompt that appears before you delete items
Message shortcuts
Message troubleshooting
Am not receiving messages
SMS text messages
SMS text message basics
Click Remove History
Delete the history from an SMS text message
Click Add Recipient
Sent messages
Cell broadcasting
About cell broadcasting
Cell broadcasting prerequisites
Turn on cell broadcasting
Turn off AutoText for SMS text messages
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Set a wireless network type for sending SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Message list settings
Select the check box beside one or more message types
Message shortcuts
Cannot turn on cell broadcasting
Cannot send SMS text messages
Am not receiving SMS text messages
Page
Page
MMS messages
MMS message basics
Create a slide show in an MMS message
Record and send a voice note
Click Attach Picture or Attach Audio
Click Send as MMS
Forward an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Save a picture from an MMS message
Request delivery or read notification for all MMS messages
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Set the Keep Messages field Click the trackwheel
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Message or attachment is truncated
Page
Typing
Typing basics
Cancel a text selection
Set the default currency symbol
Clear a field
Highlight a line of text
Type in Arabic or Russian using SureType technology
Typing input methods
Use shortcut keys on the Home screen
About typing in Arabic or Russian
Word list
Change a custom word list item
Delete a custom word list item
Delete all custom word list items
Click Clear Custom Wordlist
AutoText
Stop adding items to the custom word list automatically
About AutoText
Create an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Work with text
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
Search shortcuts
Page
Attachments
Attachment basics
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Click Add to Address Book or Update Address
Question mark appears on a slide
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
About synchronization conflicts
Wireless data restoration prerequisites
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
105
106
Browser
Browser basics
View a thumbnail version of a web
Move to a section of a long web page quickly
Move through a web page line by line
Refresh a web
Links, pictures, and web page addresses
Forward a web page address
View a full picture on a web
Zoom in to or out from a picture
Rotate a picture
Web page requests
Bookmarks
Add a bookmark
Make a web page available offline
Change a bookmark
Forward a bookmark
Add a bookmark folder
File a bookmark
Expand a folder
Collapse a folder
Web feeds
Browser settings
Change a web feed
File a web feed
Delete a web feed
Set the web content type that the browser accepts
Clear browser history
Turn on JavaScript support
Set the number of times animated graphics repeat
Set the default browser configuration
Set the home
Set the character encoding for all web pages
Receive a prompt before running a script
Browser security
About TLS
About Wtls
Manage browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn on browser push
Browser push options
Process IP
IP Hosts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
Applications
124
Media
Media files and folders
Move a media file
Set the amount of memory available for media files
View properties for a media file or folder
Sort media files and folders
Switch media folder views
Send a media file using Bluetooth technology
Receive a media file using Bluetooth technology
Media file management
Pictures
Forward a media file
View a picture
Pan a picture
View pictures as a slide show
Set the interval between slides in a slide show
Save a picture
Use a picture as the Home screen background
Ring tones
Download a Home screen background
Rename a picture
Delete a picture
Play a ring tone
Download a ring tone
Save a ring tone
Rename a ring tone
Cannot sort pictures on my device
Media troubleshooting
Delete a ring tone
Maps
Locations
Directions
View information for a location marker or point of interest
Zoom in to a location marker, route, or point of interest
Get directions
Map basics
Switch views
Set a GPS receiver to use when you track your movement
Tracking
Clear the map cache
Location bookmarks
Map troubleshooting
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Delete a mailing list
Click View Group
Click Delete Group
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Contact list settings
Change a SIM card contact
Delete a SIM card contact
Sort contacts, tasks, or memos
Contact troubleshooting
Set display options for contacts
Prevent duplicate names in your address book
Cannot find the Add Custom Phone Tune menu item
148
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Open an appointment or meeting
Delete an appointment or meeting
Meetings
Calendar settings
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Set how long your device stores calendar entries
Calendar troubleshooting
Cannot schedule appointments that span multiple days
Cannot set some fields when scheduling appointments
156
Tasks
Task basics
Create a task
Change a task
Hide completed tasks
Forward a task or memo
Delete a task
Click Hide Completed
159
Task list settings
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162
Memos
Memo basics
Create a memo
Change a memo
Delete a memo
Memo list settings
166
Alarm
168
Convert a measurement
Calculator
Use the calculator
170
Bluetooth technology
Bluetooth technology basics
Bluetooth technology settings
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
Make your BlackBerry device discoverable
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
175
176
Date and time troubleshooting
Click Update Time
Date and time
Set the date and time
178
Notification profiles
Notification basics
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
LED notification
LED notification
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Delete a notification profile exception
Add Name Change Name Delete Name
Notification profile troubleshooting
My device is vibrating more times than expected
Turn on invitation passwords
BlackBerry Messenger
Contacts
Respond to an invitation
Turn off invitation forwarding options
View a contacts information
Rename a contact
Add a group
Conversations
Move a contact to a group
Rename a group
Delete a group
Open a conversation
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Receive notification when a contact becomes available
Click My Status
Available Unavailable
Click Set Alert
Display and keyboard
Backlighting
Display settings
Set the display font
About organizing applications
Organize applications
Keyboard settings
Themes
Assign an application to a Convenience key
About themes
Display troubleshooting
Language
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
Wireless network coverage
Find information about wireless coverage indicators
Turn off the connection to the wireless network
Turn on wireless coverage notification
Click Add Network
Set the wireless network connection speed
Change the order of preferred wireless networks
Turn off data service
Switch wireless networks manually
About roaming
Click Select Network
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Power and battery
202
SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Click Enable Security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Click SIM Card
206
Security
Security basics
Set a limit for device password attempts
About content protection
Set content protection strength
Encryption
Password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Advanced security
Smart cards
Cannot unlock my device using my smart card
Security troubleshooting
Use a certificate to authenticate your smart card
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Theme Data
Files
Key Store
218
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume for BrickBreaker
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Service books
About service books
Accept a service book
Delete a service book
222
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
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225
226
227
228
229
230
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Cannot run or submit a diagnostic report
234
NUM lock
Abbreviation list
CAP lock
Triple DES
Legal notice
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