Browser troubleshooting

No browser is available on my device

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes this service.

I cannot set up automatic synchronization for bookmarks

When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

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Blackberry 8707 Series manual Browser troubleshooting, No browser is available on my device

Contents

User Guide SWD-129381-0116055452-001 Contents Typing 101 123 157 185 203 221 BlackBerry basics No application opens when I press a Convenience key Expand a folderCollapse a folder BlackBerry basics shortcuts Shortcuts Phone shortcutsMessage shortcuts A message A message list Typing shortcutsMove around a message list Search shortcuts Attachment shortcuts Browser shortcuts Media shortcutsOn a web Navigate a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked Volume Emergency calls Voice mail Speed dial Conference calls Change a speed dial numberMake a conference call Create a phone number link for a conference call Caller ID Disconnect a contact from a conference callLeave a conference call Add a caller ID picture for a contact Call logs Delete the caller ID picture for a contactAbout call logs View call logs in a message list Call waiting Change call log notesForward a call log Delete call log notes Call forwarding Turn on call waitingAbout call forwarding Call forwarding prerequisites Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New Number Call blocking Fixed dialing Fixed dialing prerequisites Turn on fixed dialingAdd a contact to your fixed dialing list Change a contact in your fixed dialing list Set the default country code and area code Smart dialingDelete a contact from your fixed dialing list About smart dialing Phone settings TTY support Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Reset a call timer About telecoil modeTurn on telecoil mode Click Last Call or Total Calls Click Clear Timer Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Page Email messages Email message basics Set the importance level for a message Save a messageReply to a message Delete the original text from a reply message Email message folders Sent messages Click Email Settings Email message filtersAbout email message filters Click Folder Redirection Create an email message filter Email message filter options Change an email message filter Turn on an email message filterChange the order of email message filters Email message forwarding Forward email messages to your device when no filters applyDelete an email message filter Message settings Reset a blocked message counterStop forwarding email messages to your device Block incoming messages View an address instead of a display name Add a signatureSet an out-of-office reply Click Show Address Set the email address that you use to send messages Message list settingsDelete the disclaimer from an email message View more of the subject line for messages Set how long your device stores messagesAbout multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text messages SMS text message basics Click Add Recipient Delete the history from an SMS text messageClick Remove History Sent messages Cell broadcasting About cell broadcastingCell broadcasting prerequisites Turn on cell broadcasting Rename a cell broadcast channel Stop receiving messages from a cell broadcast channelTurn off AutoText for SMS text messages Set a wireless network type for sending SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Message list settings Select the check box beside one or more message types Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesCannot turn on cell broadcasting Page Page MMS messages MMS message basics Create a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS message MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Save a picture from an MMS message Request delivery or read notification for an MMS message Add a contact to your address book from an MMS messageRequest delivery or read notification for all MMS messages Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Click the trackwheel Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing Typing basics Cancel a text selection Set the default currency symbolClear a field Highlight a line of text Type in Arabic or Russian using SureType technology Typing input methodsUse shortcut keys on the Home screen About typing in Arabic or Russian Word list Change a custom word list item Delete a custom word list itemDelete all custom word list items Click Clear Custom Wordlist AutoText Stop adding items to the custom word list automaticallyAbout AutoText Create an AutoText entry Delete an AutoText entry Undo an AutoText change Work with text Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject Search shortcuts Page Attachments Attachment basics Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentClick Add to Address Book or Update Address Question mark appears on a slide Wireless email reconciliation prerequisites Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Wireless data synchronization prerequisites Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflicts Wireless data restoration prerequisites Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items 105 106 Browser Browser basics View a thumbnail version of a web Move to a section of a long web page quicklyMove through a web page line by line Refresh a web Links, pictures, and web page addresses Forward a web page address View a full picture on a webZoom in to or out from a picture Rotate a picture Web page requests Bookmarks Add a bookmark Make a web page available offlineChange a bookmark Forward a bookmark Add a bookmark folder File a bookmarkExpand a folder Collapse a folder Web feeds Browser settings Change a web feedFile a web feed Delete a web feed Set the web content type that the browser accepts Clear browser historyTurn on JavaScript support Set the number of times animated graphics repeat Set the default browser configuration Set the homeSet the character encoding for all web pages Receive a prompt before running a script Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn on browser push Browser push options Process IP IP Hosts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Applications 124 Media Media files and folders Move a media file Set the amount of memory available for media filesView properties for a media file or folder Sort media files and folders Switch media folder views Send a media file using Bluetooth technologyReceive a media file using Bluetooth technology Media file management Pictures Forward a media fileView a picture Pan a picture View pictures as a slide show Set the interval between slides in a slide showSave a picture Use a picture as the Home screen background Ring tones Download a Home screen backgroundRename a picture Delete a picture Play a ring tone Download a ring toneSave a ring tone Rename a ring tone Delete a ring tone Media troubleshootingCannot sort pictures on my device Maps Locations Directions View information for a location marker or point of interestZoom in to a location marker, route, or point of interest Get directions Map basics Switch views Set a GPS receiver to use when you track your movementTracking Clear the map cache Location bookmarks Map troubleshooting Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About mailing listsCreate a mailing list Change a mailing list View a mailing list Delete a mailing listClick View Group Click Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup SIM card phone book About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Contact list settings Change a SIM card contactDelete a SIM card contact Sort contacts, tasks, or memos Contact troubleshooting Set display options for contactsPrevent duplicate names in your address book Cannot find the Add Custom Phone Tune menu item 148 Calendar Calendar basics Schedule a meeting Recurrence fieldsOpen an appointment or meeting Delete an appointment or meeting Meetings Calendar settings View tasks in the calendar Set the first day of the weekHide free time in Agenda view Set how long your device stores calendar entries Calendar troubleshooting Cannot schedule appointments that span multiple days Cannot set some fields when scheduling appointments 156 Tasks Task basicsCreate a task Change a task Hide completed tasks Forward a task or memoDelete a task Click Hide Completed 159 Task list settings 161 162 Memos Memo basicsCreate a memo Change a memo Delete a memo Memo list settings 166 Alarm 168 Use the calculator CalculatorConvert a measurement 170 Bluetooth technology Bluetooth technology basics Bluetooth technology settings Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationRestrict outgoing calls Make your BlackBerry device discoverable Bluetooth technology troubleshooting Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 175 176 Date and time troubleshooting Click Update TimeDate and time Set the date and time 178 Notification profiles Notification basics Delete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls Silence your device View a list of saved ring tones LED notificationLED notification Custom notification Turn on wireless coverage notificationAbout custom notification Change the order of notification profile exceptions Change a notification profile exceptionDelete a notification profile exception Add Name Change Name Delete Name Notification profile troubleshooting My device is vibrating more times than expected Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation Turn off invitation forwarding options View a contacts informationRename a contact Add a group Conversations Move a contact to a groupRename a group Delete a group Open a conversation Add an emoticonSend a file to a contact Ping a contact Availability Receive notification when a contact becomes available Click My StatusAvailable Unavailable Click Set Alert Display and keyboard Backlighting Display settings Set the display fontAbout organizing applications Organize applications Keyboard settings ThemesAssign an application to a Convenience key About themes Display troubleshooting Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Wireless network coverage Find information about wireless coverage indicatorsTurn off the connection to the wireless network Turn on wireless coverage notification Change the order of preferred wireless networks Set the wireless network connection speedClick Add Network Turn off data service Switch wireless networks manuallyAbout roaming Click Select Network Wireless network coverage troubleshooting Cannot connect to a wireless network Power and battery 202 SIM card About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card security Click Enable Security Protect your SIM card with a PIN codeChange the SIM card PIN code Click SIM Card 206 Security Security basics Set a limit for device password attempts About content protectionSet content protection strength Encryption Password keeper Generate a random password Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying Advanced security Smart cards Use a certificate to authenticate your smart card Security troubleshootingCannot unlock my device using my smart card Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Theme DataFiles Key Store 218 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volume for BrickBreaker Play BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web site Service books About service booksAccept a service book Delete a service book 222 Troubleshooting BlackBerry Basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device 224 225 226 227 228 229 230 Diagnostic reports About diagnostic reports Run a diagnostic report View a diagnostic reportSubmit a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report 234 CAP lock Abbreviation listNUM lock Triple DES Legal notice 504,773 101,501 506,865