User Guide
SWD-129381-0116055452-001
Contents
Typing
101
123
157
185
203
221
BlackBerry basics
Expand a folder
No application opens when I press a Convenience key
Collapse a folder
BlackBerry basics shortcuts
Phone shortcuts
Shortcuts
Message shortcuts
A message
Move around a message list
Typing shortcuts
A message list
Attachment shortcuts
Search shortcuts
Media shortcuts
Browser shortcuts
On a web
Navigate a web
Calendar shortcuts
Maps shortcuts
Page
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
Emergency calls
Volume
Speed dial
Voice mail
Change a speed dial number
Conference calls
Make a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
Caller ID
Leave a conference call
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
View call logs in a message list
Change call log notes
Call waiting
Forward a call log
Delete call log notes
Turn on call waiting
Call forwarding
About call forwarding
Call forwarding prerequisites
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
Click New Number
Fixed dialing
Call blocking
Turn on fixed dialing
Fixed dialing prerequisites
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Smart dialing
Set the default country code and area code
Delete a contact from your fixed dialing list
About smart dialing
TTY support
Phone settings
Sort phone numbers or contacts on the Phone screen
Turn on dialing from the Lock screen
Turn off the prompt that appears before you delete items
Click General Options
About telecoil mode
Reset a call timer
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Phone troubleshooting
Cannot make or receive calls
Page
Email message basics
Email messages
Save a message
Set the importance level for a message
Reply to a message
Delete the original text from a reply message
Email message folders
Sent messages
Email message filters
Click Email Settings
About email message filters
Click Folder Redirection
Email message filter options
Create an email message filter
Change the order of email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Email message forwarding
Reset a blocked message counter
Message settings
Stop forwarding email messages to your device
Block incoming messages
Add a signature
View an address instead of a display name
Set an out-of-office reply
Click Show Address
Delete the disclaimer from an email message
Message list settings
Set the email address that you use to send messages
Set how long your device stores messages
View more of the subject line for messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
PIN message basics
PIN messages
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Forward a message
Sent messages
Turn off the prompt that appears before you delete items
Message shortcuts
Message troubleshooting
Am not receiving messages
SMS text message basics
SMS text messages
Click Remove History
Delete the history from an SMS text message
Click Add Recipient
Sent messages
About cell broadcasting
Cell broadcasting
Cell broadcasting prerequisites
Turn on cell broadcasting
Turn off AutoText for SMS text messages
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
View more of the history in SMS text messages
Set a wireless network type for sending SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Message list settings
Select the check box beside one or more message types
Message shortcuts
Cannot turn on cell broadcasting
Cannot send SMS text messages
Am not receiving SMS text messages
Page
Page
MMS message basics
MMS messages
Record and send a voice note
Create a slide show in an MMS message
Click Attach Picture or Attach Audio
Click Send as MMS
Forward an MMS message
Attach a media file to an MMS message
MMS message attachments
Attach a contact or appointment to an MMS message
Save a picture from an MMS message
Request delivery or read notification for all MMS messages
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Click the trackwheel
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Message or attachment is truncated
Page
Typing basics
Typing
Set the default currency symbol
Cancel a text selection
Clear a field
Highlight a line of text
Typing input methods
Type in Arabic or Russian using SureType technology
Use shortcut keys on the Home screen
About typing in Arabic or Russian
Word list
Delete a custom word list item
Change a custom word list item
Delete all custom word list items
Click Clear Custom Wordlist
Stop adding items to the custom word list automatically
AutoText
About AutoText
Create an AutoText entry
Undo an AutoText change
Delete an AutoText entry
Work with text
About search
Search
Search for messages
Search criteria
Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
Search shortcuts
Page
Attachment basics
Attachments
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Click Add to Address Book or Update Address
Question mark appears on a slide
Reconcile email messages over the wireless network
Wireless email reconciliation prerequisites
Delete email messages over the wireless network
Synchronization
Synchronize organizer data over the wireless network
Wireless data synchronization prerequisites
Set the Wireless Synchronization field to Yes
About synchronization conflicts
Manage data synchronization conflicts
Wireless data restoration prerequisites
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
105
106
Browser basics
Browser
Move to a section of a long web page quickly
View a thumbnail version of a web
Move through a web page line by line
Refresh a web
Links, pictures, and web page addresses
View a full picture on a web
Forward a web page address
Zoom in to or out from a picture
Rotate a picture
Bookmarks
Web page requests
Make a web page available offline
Add a bookmark
Change a bookmark
Forward a bookmark
File a bookmark
Add a bookmark folder
Expand a folder
Collapse a folder
Web feeds
Change a web feed
Browser settings
File a web feed
Delete a web feed
Clear browser history
Set the web content type that the browser accepts
Turn on JavaScript support
Set the number of times animated graphics repeat
Set the home
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
About TLS
Browser security
About Wtls
Manage browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn on browser push
Browser push options
IP Hosts
Process IP
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
Applications
124
Media files and folders
Media
Set the amount of memory available for media files
Move a media file
View properties for a media file or folder
Sort media files and folders
Send a media file using Bluetooth technology
Switch media folder views
Receive a media file using Bluetooth technology
Media file management
Forward a media file
Pictures
View a picture
Pan a picture
Set the interval between slides in a slide show
View pictures as a slide show
Save a picture
Use a picture as the Home screen background
Download a Home screen background
Ring tones
Rename a picture
Delete a picture
Download a ring tone
Play a ring tone
Save a ring tone
Rename a ring tone
Cannot sort pictures on my device
Media troubleshooting
Delete a ring tone
Locations
Maps
View information for a location marker or point of interest
Directions
Zoom in to a location marker, route, or point of interest
Get directions
Map basics
Set a GPS receiver to use when you track your movement
Switch views
Tracking
Clear the map cache
Location bookmarks
Map troubleshooting
Contact basics
Contacts
About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
Delete a mailing list
View a mailing list
Click View Group
Click Delete Group
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
About the SIM card phone book
SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Change a SIM card contact
Contact list settings
Delete a SIM card contact
Sort contacts, tasks, or memos
Set display options for contacts
Contact troubleshooting
Prevent duplicate names in your address book
Cannot find the Add Custom Phone Tune menu item
148
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Open an appointment or meeting
Delete an appointment or meeting
Meetings
Calendar settings
Set the first day of the week
View tasks in the calendar
Hide free time in Agenda view
Set how long your device stores calendar entries
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
156
Task basics
Tasks
Create a task
Change a task
Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
159
Task list settings
161
162
Memo basics
Memos
Create a memo
Change a memo
Delete a memo
Memo list settings
166
Alarm
168
Convert a measurement
Calculator
Use the calculator
170
Bluetooth technology basics
Bluetooth technology
Rename a paired Bluetooth enabled device
Bluetooth technology settings
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
175
176
Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
178
Notification basics
Notification profiles
Set the same ring tone for all notification profiles
Delete a notification profile
Prevent notification during calls
Silence your device
LED notification
LED notification
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Delete a notification profile exception
Add Name Change Name Delete Name
My device is vibrating more times than expected
Notification profile troubleshooting
BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
Move a contact to a group
Conversations
Rename a group
Delete a group
Add an emoticon
Open a conversation
Send a file to a contact
Ping a contact
Availability
Click My Status
Receive notification when a contact becomes available
Available Unavailable
Click Set Alert
Backlighting
Display and keyboard
Set the display font
Display settings
About organizing applications
Organize applications
Themes
Keyboard settings
Assign an application to a Convenience key
About themes
Display troubleshooting
Language
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
Find information about wireless coverage indicators
Wireless network coverage
Turn off the connection to the wireless network
Turn on wireless coverage notification
Click Add Network
Set the wireless network connection speed
Change the order of preferred wireless networks
Switch wireless networks manually
Turn off data service
About roaming
Click Select Network
Cannot connect to a wireless network
Wireless network coverage troubleshooting
Power and battery
202
About the SIM card phone book
SIM card
Load the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Click Enable Security
Change the SIM card PIN code
Click SIM Card
206
Security basics
Security
About content protection
Set a limit for device password attempts
Set content protection strength
Encryption
Password keeper
Set criteria for randomly generated passwords
Generate a random password
View a password in the password keeper
Change a password in the password keeper
Change the password keeper password
Delete a password from the password keeper
Copy a password
Prevent password copying
Advanced security
Smart cards
Cannot unlock my device using my smart card
Security troubleshooting
Use a certificate to authenticate your smart card
Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
Interaction permissions for third-party applications
Connection permissions for third-party applications
Theme Data
Data permissions for third-party applications
Files
Key Store
218
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume for BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
About service books
Service books
Accept a service book
Delete a service book
222
BlackBerry Basics troubleshooting
Troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
224
225
226
227
228
229
230
About diagnostic reports
Diagnostic reports
View a diagnostic report
Run a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Cannot run or submit a diagnostic report
234
NUM lock
Abbreviation list
CAP lock
Triple DES
Legal notice
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