Blackberry 8707 Series manual Diagnostic reports, About diagnostic reports

My display settings changed

Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.

Language troubleshooting

Some characters do not appear correctly on my device

The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

•Verify that your SIM card is inserted in your BlackBerry® device correctly.

•Verify that you have turned on the connection to the wireless network.

•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

•If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports the connection speed.

Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem.

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