HP Insight Diagnostics Offline Edition

NOTE: HP Insight Diagnostics is included on CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an HTML file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third party devices might not be detected by HP Insight Diagnostics.

System Diagnostics and Troubleshooting

Key Features and Benefits

HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.

In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed. Before calling, write down the configuration of the system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight Diagnostics are:

•Testing and diagnosing apparent hardware failures

•Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance

•Sending configuration information to another location for more in-depth analysis

Theory of Operation

Insight Diagnostics Offline Edition operates in offline mode only. The operating system is not running and software information from the system is not available to the diagnostics.

Offline Survey—displays the current system configuration.

Insight Diagnostics Test—provides the capability to test functionality of all the major hardware components in the system. The Test feature is designed to be flexible to enable the user to customize test selections by providing different modes and types of testing.

HP Insight Diagnostics Offline Edition 135