Problem | Cause | Solution |
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Printer does not print. | Printer is not turned on and | Turn the printer on and be sure it is online. |
| online. |
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| Printer is out of paper. | Add paper to printer. |
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| The correct printer driver for | 1. Install the correct printer driver for the |
| the application are not | application. |
| installed. | 2. Try printing using the |
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| |
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| DIR C:\ > [printer port] |
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| where [printer port] is the address of the |
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| printer being used. If the printer works, reload |
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| the printer driver. |
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| If you are on a network, you | Make the proper network connections to the printer. |
| might not have made the |
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| connection to the printer. |
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| Printer might have failed. | Run printer |
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Printer does not turn on. | The cables might not be | Reconnect all cables. |
| connected properly. |
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Printer prints garbled | The correct printer driver is | Install the correct printer driver for the application. |
information. | not installed. |
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| The cables might not be | Reconnect all cables. |
| connected properly. |
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| Printer memory might be | Reset the printer by turning it off for one minute, then |
| overloaded. | turn it back on. |
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System Diagnostics and Troubleshooting
Troubleshooting Scenarios and Solutions 153