HP xw9300 manual Solving Printer Problems, 29Printer Problems

Solving Printer Problems

Table 5-29Printer Problems

Problem	Cause	Solution
Printer does not print.	Printer is not turned on and	Turn the printer on and be sure it is online.
	online.
	Printer is out of paper.	Add paper to printer.
	The correct printer driver for	1. Install the correct printer driver for the
	the application are not	application.
	installed.	2. Try printing using the MS-DOS command:
		DIR C:\ > [printer port]
		where [printer port] is the address of the
		printer being used. If the printer works, reload
		the printer driver.
	If you are on a network, you	Make the proper network connections to the printer.
	might not have made the
	connection to the printer.
	Printer might have failed.	Run printer self-test.
Printer does not turn on.	The cables might not be	Reconnect all cables.
	connected properly.
Printer prints garbled	The correct printer driver is	Install the correct printer driver for the application.
information.	not installed.
	The cables might not be	Reconnect all cables.
	connected properly.
	Printer memory might be	Reset the printer by turning it off for one minute, then
	overloaded.	turn it back on.

System Diagnostics and Troubleshooting

Troubleshooting Scenarios and Solutions 153