Table 5-38POST Error Messages (continued)

Screen Message

Probable Cause

Recommended Action

 

 

 

940—Extended ROM

The signature at the start of the

Run ROMPaq again.

signature not found

ROM flash is missing. Your firmware

 

 

(BIOS) is incomplete.

 

960—CPU Overtemp

The ambient temperature could

occurred

exceed operating limits

 

(maximum=95°F), or there are

 

obstructions to airflow, including

 

dust build up.

1.Be sure you are not operating the system in an environment that exceeds 95°F.

2.Disconnect power and open the access panel.

3.Check that cables are not blocking CPU heatsink fans or front fan, if installed.

4.Check that there is not excessive dust on major components.

5.If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors, system board, or both.

1155—Serial Port Address

Both external and internal serial

Conflict Detected

ports are assigned to same IRQ.

1.Remove any Comm port expansion cards.

2.Clear CMOS.

3.Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities.

1720 SMART Hard Drive

Hard drive is about to fail. (Some

Detect Imminent Failure

hard drives have a firmware patch

 

that will fix an erroneous error

 

message.)

1.Determine if hard drive is giving correct error message. Run the Drive Protection System test, if applicable.

2.Apply firmware patch if applicable (see http://www.hp.com/support).

3.Back up contents and replace hard drive.

1721—SMART SCSI Hard

Hard drive is about to fail. (Some

Drive detects imminent

hard drives have a firmware patch

failure

that will fix an erroneous error

 

message.)

1.Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.

2.Apply firmware patch if applicable (see http://www.hp.com/support).

3.Back up contents and replace hard drive.

1780—Disk 0 Failure

The drive is not installed correctly or

 

has failed.

1.Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2.Verify that the cables are the correct cables for your computer model.

If this message persists, you might need service for your workstation.

1781—Disk 1 Failure

The drive is not installed correctly or

 

has failed.

1.Make sure that any jumpers are set correctly, and that power and drive cables are connected, both to the drive and the system board.

2.Verify that the cables are the correct cables for your computer model.

If this message persists, you may need service for your workstation.

168 System Diagnostics and Troubleshooting