Problem | Cause | Solution | ||
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Sound does not come out of the | Software volume control is | |||
speaker or headphones. | turned down. | use the volume slider to adjust the volume. | ||
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| The external speakers are | Turn on the external speakers. | ||
| not turned on. |
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| External speakers plugged | See the sound card documentation for proper | ||
| into the wrong audio jack. | speaker connection. | ||
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| Audio cable is not | Connect the audio cable between the CD or DVD- | ||
| connected. | ROM drive and the system board. | ||
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| Digital CD audio is | Enable digital CD audio: | ||
| not enabled. | 1. | Open the Control Panel and select System. | |
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| 2. | On the Hardware tab, click the Device | |
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| Manager button. | |
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| Properties. | |
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| 4. | On the Properties tab, be sure “Enable digital | |
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| CD audio for this | |
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| Headphones or devices | Turn on and use headphones or external speakers, if | ||
| connected to the | connected, or disconnect headphones or external | ||
| connector mute the internal | speakers. | ||
| speaker. |
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| Volume is muted. | 1. | Open the Control Panel, click Sound, Speech | |
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| and Audio Devices, then click Sounds and | |
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| Audio Devices. | |
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| 2. | Deselect the Mute checkbox. | |
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| Computer is in Standby | Press the power button to resume from Standby | ||
| mode. | mode. | ||
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CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Noise or no sound comes out of | 1. | If using digital speakers that have a stereo jack |
the speakers or headphones. |
| and want the system to |
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| use a |
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| engage the |
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| multimedia device properties to manually switch |
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| the audio signal from analog to digital. |
| 2. | If the headphones have a mono jack, use the |
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| multimedia device properties to switch the |
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| system to analog out. |
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System Diagnostics and Troubleshooting
Troubleshooting Scenarios and Solutions 151