Solving Audio ProblemsTable 5-28Audio Problems

Problem

Cause

Solution

 

 

 

 

Sound does not come out of the

Software volume control is

Double-click the Speaker icon on the taskbar and

speaker or headphones.

turned down.

use the volume slider to adjust the volume.

 

 

 

 

 

The external speakers are

Turn on the external speakers.

 

not turned on.

 

 

 

 

 

 

 

 

External speakers plugged

See the sound card documentation for proper

 

into the wrong audio jack.

speaker connection.

 

 

 

 

 

Audio cable is not

Connect the audio cable between the CD or DVD-

 

connected.

ROM drive and the system board.

 

 

 

 

 

Digital CD audio is

Enable digital CD audio:

 

not enabled.

1.

Open the Control Panel and select System.

 

 

2.

On the Hardware tab, click the Device

 

 

 

Manager button.

 

 

3.

Right-click the CD/DVD device and select

 

 

 

Properties.

 

 

4.

On the Properties tab, be sure “Enable digital

 

 

 

CD audio for this CD-ROM device” is selected.

 

 

 

 

 

Headphones or devices

Turn on and use headphones or external speakers, if

 

connected to the line-out

connected, or disconnect headphones or external

 

connector mute the internal

speakers.

 

speaker.

 

 

 

 

 

 

 

 

 

Volume is muted.

1.

Open the Control Panel, click Sound, Speech

 

 

 

and Audio Devices, then click Sounds and

 

 

 

Audio Devices.

 

 

2.

Deselect the Mute checkbox.

 

 

 

 

 

Computer is in Standby

Press the power button to resume from Standby

 

mode.

mode.

 

 

 

 

 

 

 

 

 

 

CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.

Noise or no sound comes out of

1.

If using digital speakers that have a stereo jack

the speakers or headphones.

 

and want the system to auto-switch to digital,

 

 

use a stereo-to-mono adapter to properly

 

 

engage the auto-sense feature or use the

 

 

multimedia device properties to manually switch

 

 

the audio signal from analog to digital.

 

2.

If the headphones have a mono jack, use the

 

 

multimedia device properties to switch the

 

 

system to analog out.

 

 

 

System Diagnostics and Troubleshooting

Troubleshooting Scenarios and Solutions 151