HP xw9300 manual Help & Support Center HSC and E-Support

E-Support

Help & Support Center (HSC) and E-Support

HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information.

To open HSC from your desktop, click Start > Help and Support.

HSC contains four sections:

•HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.

•HP Software & Driver Downloads (requires Internet access)—Links to HP specific software downloads and updates.

•HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition.

•Contact HP for Support—Provides two different options:

•Chat with an expert online (requires Internet access)—Provides a tool to communicate with a support specialist online through Active Chat.

•Call a support agent—Provides hardware details about the workstation and HP support contact phone number worldwide.

132 System Diagnostics and Troubleshooting