Manuals / Brands / Computer Equipment / Computer Hardware / HP / Computer Equipment / Computer Hardware

HP xw9300 E-Support, Help & Support Center (HSC) and E-Support, Active Chat, Start > Help and Support

1 230

Download 230 pages, 4.16 Mb

E-Support

Help & Support Center (HSC) and E-Support

HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information.

To open HSC from your desktop, click Start > Help and Support.

HSC contains four sections:

•HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.

•HP Software & Driver Downloads (requires Internet access)—Links to HP specific software downloads and updates.

•HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition.

•Contact HP for Support—Provides two different options:

•Chat with an expert online (requires Internet access)—Provides a tool to communicate with a support specialist online through Active Chat.

•Call a support agent—Provides hardware details about the workstation and HP support contact phone number worldwide.

132 System Diagnostics and Troubleshooting

Contents

HP xw9300 Workstation Service and Technical Reference Guide Page Contents 3 System Management 4 Removal and Replacement Procedures 5 System Diagnostics and Troubleshooting A SCSI Devices B SATA Devices C Connector Pins DSystem Board Designators EPower Cord Set Requirements G Additional Password Security and Resetting CMOS H Quick Troubleshooting Flows Page Preface Important Safety Warnings Page Page Updating BIOS, Drivers, and Software Finding Information Windows-BasedWorkstations Linux-BasedWorkstations Page 1 Product Overview Product Features Front Panel Components Table 1-2 Front Panel View Product Overview Rear Panel Components Table 1-3 Rear Panel Components Serial Number and COA Label Location Product Specifications Power Supply and Cooling Power Output and Cooling 700W Power Supply Specifications The following table lists the power supply specifications Table 1-7 Power Supply Specifications Power Consumption and Cooling System Fans and Airflow Resetting the Power Supply Environmental Specification PCI and PCI Express Slot Power Specifications ENERGY STAR 2Installing or Restoring the Operating System Installing the Operating System and Software Installing or Upgrading Device Drivers Creating a Restore Diskette Starting the Linux Operating System Restoring the Linux Operating System Downloading the Latest HP Driver CD Installing with the HP Driver CD Upgrading Device Drivers Verifying Hardware Compatibility Installing the Linux Operating System HP Software Restoring the Operating System Protecting the Software Ordering Backup Software Page 3 System Management Computer Setup (F10) BIOS ROM Using Computer Setup (F10) Enter File > Save Changes and Exit Ignore Changes and Exit Set Defaults and Exit Computer Setup Menu Table 3-11 Computer Setup Menu Descriptions Table 3-11 Computer Setup Menu Descriptions (continued) System Management Security Setup Allows you to set and enable setup (administrator) password Password Power-On Allows you to set and enable power-onpassword •POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30days) •POST Messages (enable/disable) F9=Boot Menu F12=Network Service Boot Num Lock State at SATA PORT # to 0 RAID You must enable the port before using RAID SATA PORT # to 1 RAID SATA PORT # to 2 RAID SATA PORT # to 3 RAID Page Desktop Management Initial Configuration and Deployment Remote System Installation HP Client Manager Software Altiris Client Management Solutions System Software Manager Proactive Change Notification Subscriber’s Choice Remote ROM Flash HPQFlash FailSafe Boot Block ROM Page Replicating the Setup Copying to a Single Workstation Copying to Multiple Workstations Dual-StatePower Button World Wide Web Site Building Blocks and Partners Asset Tracking and Security Use the following utilities to manage security settings on the HP Workstation: •Locally, using the Computer Setup Utilities Table 3-13 Security Features Overview Password Security Establishing a Setup Password Using Computer Setup Establishing a Power-OnPassword Using Workstation Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords Hood Sensor (Smart Cover Sensor) Setting the hood sensor protection level Cable Lock Provision (Optional) Security Lock (Optional) Universal Chassis Clamp Lock (Optional) Access Panel Key Lock Drive Protection System ECC Fault Prediction and Prefailure Warranty Surge-TolerantPower Supply Thermal Sensor Page 4Removal and Replacement Procedures Service Considerations Generating Static Preventing Electrostatic Damage to Equipment Personal Grounding Methods and Equipment Grounding the Work Area Recommended Materials and Equipment Screws Cables and Connectors Hard Drives Lithium Coin Cell Battery Pre-DisassemblyProcedures System Board System Board Architecture Removal and Replacement of Components Disassembly Order Security Lock (Optional) Cable Lock (Optional) Universal Chassis Clamp Lock Access Panel Front Bezel Bezel Blanks Hood Sensor Front Panel I/O Device Assembly To remove the front panel I/O device assembly: 5.Separate the bracket away from the front panel I/O device assembly Power Button Assembly and System Speaker Power Supply Memory Duct System Fan Memory Module Features Memory Module Requirements Loading Order for Single Processor Configurations Loading Order for Dual Processor Configurations Page PCI Slot Types PCI Card Support PCI Express Page PCI or PCI-X Page Front Fan Page Battery Power Connections to Drives Optical Drive Page Diskette Drive Page Installing a SCSI Hard Drive Page Page Installing an External SCSI Hard Drive Installing a SATA Hard Drive CPU Heatsink A Page CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely To replace the CPU heatsink: NOTE: Do not touch the exposed thermal grease when handling the CPU heatsink Page Page CPU Heatsink B Page Page Page Page Page Processor To replace the processor: 5.Replace the CPU heatsink (page 116) System Board Page 5System Diagnostics and Troubleshooting E-Support Troubleshooting Checklist LED Color Definitions HP Insight Diagnostics Offline Edition Navigation Survey Tab Test Tab Status Tab Log Tab Saving and Printing Information in HP Insight Diagnostics Diagnostic Light Codes Table 5-22 Diagnostic Light Codes (continued) Troubleshooting Scenarios and Solutions Page Testing Power Supply Table 5-24 Power Supply Problems (continued) Solving Diskette Problems Table 5-25 Diskette Problems Table 5-25 Diskette Problems (continued) Solving Hard Drive Problems Table 5-26 Hard Drive Problems Solving Display Problems Table 5-27 Display Problems Table 5-27 Display Problems (continued) Solving Audio Problems Table 5-28 Audio Problems Table 5-28 Audio Problems (continued) Solving Printer Problems Table 5-29 Printer Problems Solving Keyboard and Mouse Problems Table 5-30 Keyboard and Mouse Problems Solving Front Panel Component Problems Table 5-31 Front Panel Component Problems Solving Hardware Installation Problems Table 5-32 Hardware Installation Problems Table 5-32 Hardware Installation Problems (continued) Solving Network Problems These guidelines do not discuss the process of debugging the network cabling Table 5-33 Network Problems Table 5-33 Network Problems (continued) Solving Memory Problems Table 5-34 Memory Problems Solving Processor Problems Table 5-35 Processor Problems Solving CD-ROMand DVD Problems Table 5-36 CD-ROMand DVD Problems Solving Internet Access Problems Table 5-37 Internet Access Problems Table 5-37 Internet Access Problems (continued) Power On Self Test (POST) and Error Messages •Keyboard •Memory modules •Diskette drives •All SATA and SCSI mass storage devices Table 5-38 POST Error Messages (continued) Page http: Page Page A SCSI Devices SCSI Guidelines Using SCSISelect with SCSI Devices SMART Jumpers Page B SATA Devices SATA Guidelines SATA RAID Configurations Page C Connector Pins Enhanced Keyboard Mouse Ethernet RJ-45 Serial Interface USB IEEE Microphone Headphone Line-inAudio Line-outAudio Ultra SCSI SATA Monitor (VGA) Monitor (DVI) ATA/ATAPI (IDE) Standard Drive Cable 24-PinPower (Main) 8-PinPower (for Processors) 6-PinPower (Auxiliary PCI Express) D System Board Designators Page E Power Cord Set Requirements Page F Routine Care General Cleaning Safety Precautions Maximizing the Airflow Cleaning the Workstation Case Cleaning the Keyboard Cleaning the Monitor Cleaning the Mouse Page GAdditional Password Security and Resetting CMOS Resetting the Password Jumper Clearing and Resetting the CMOS Using the CMOS Button H Quick Troubleshooting Flows Initial Troubleshooting No Power Page Page No Video Page Page Error Messages Page Page No OS Loading No OS Loading from Hard Drive Page Page No OS Loading from Diskette Drive No OS Loading from CD-ROMDrive No OS Loading from Network Non-functioningDevice Page Index