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HP xw9300 Solving Keyboard and Mouse Problems, WARNING, CAUTION:, Table 5-30 Keyboard and Mouse Problems

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Solving Keyboard and Mouse ProblemsTable 5-30Keyboard and Mouse Problems

Problem

Cause

Solution

Keyboard commands and typing Keyboard connector is not

are not recognized by the properly connected. workstation.

1.Shut down the workstation.

2.Reconnect the keyboard to the back of the workstation and restart the workstation.

	Program in use has stopped	Shut down the workstation using the mouse and then
	responding to commands.	restart the workstation.

	Keyboard needs repairs.	Replace the keyboard.

	Keyboard key is stuck down.	Remove any debris from the keyboard.

	Workstation is in Standby	Press the power button to resume from Standby
	mode.	mode.

WARNING! When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.

Cursor will not move using the	The Num Lock key	Press the Num Lock key. The Num Lock light
arrow keys on the keypad.	might be on.	should not be on if you want to use the arrow keys.
		The Num Lock key can be disabled (or enabled)
		in Computer Setup.

Mouse does not respond to	Mouse connector is
movement or is too slow.	not properly plugged into
	the back of the workstation.

1.Shut down the workstation using the keyboard.

2.Plug the mouse connector into the PS/2 mouse connector slot in the workstation and restart the workstation.

You need to increase mouse acceleration.

1.In Windows, click Start > Control Panel and double-click Mouse.

2.Select the Motion tab and adjust the speed.

Program in use has stopped responding to commands.

Shut down the workstation using the keyboard and then restart the workstation.

	Mouse needs repairs.	Replace the mouse.

	Workstation is in Standby	Press the power button to resume from Standby
	mode.	mode.

CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.

Mouse will only move vertically Mouse roller ball is dirty. or horizontally, or movement is

jerky.

Remove roller ball cover from the bottom of the mouse and clean it.

154 System Diagnostics and Troubleshooting

Contents

HP xw9300 Workstation Service and Technical Reference Guide Page Contents 3 System Management 4 Removal and Replacement Procedures 5 System Diagnostics and Troubleshooting A SCSI Devices B SATA Devices C Connector Pins DSystem Board Designators EPower Cord Set Requirements G Additional Password Security and Resetting CMOS H Quick Troubleshooting Flows Page Preface Important Safety Warnings Page Page Updating BIOS, Drivers, and Software Finding Information Windows-BasedWorkstations Linux-BasedWorkstations Page 1 Product Overview Product Features Front Panel Components Table 1-2 Front Panel View Product Overview Rear Panel Components Table 1-3 Rear Panel Components Serial Number and COA Label Location Product Specifications Power Supply and Cooling Power Output and Cooling 700W Power Supply Specifications The following table lists the power supply specifications Table 1-7 Power Supply Specifications Power Consumption and Cooling System Fans and Airflow Resetting the Power Supply Environmental Specification PCI and PCI Express Slot Power Specifications ENERGY STAR 2Installing or Restoring the Operating System Installing the Operating System and Software Installing or Upgrading Device Drivers Creating a Restore Diskette Starting the Linux Operating System Restoring the Linux Operating System Downloading the Latest HP Driver CD Installing with the HP Driver CD Upgrading Device Drivers Verifying Hardware Compatibility Installing the Linux Operating System HP Software Restoring the Operating System Protecting the Software Ordering Backup Software Page 3 System Management Computer Setup (F10) BIOS ROM Using Computer Setup (F10) Enter File > Save Changes and Exit Ignore Changes and Exit Set Defaults and Exit Computer Setup Menu Table 3-11 Computer Setup Menu Descriptions Table 3-11 Computer Setup Menu Descriptions (continued) System Management Security Setup Allows you to set and enable setup (administrator) password Password Power-On Allows you to set and enable power-onpassword •POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30days) •POST Messages (enable/disable) F9=Boot Menu F12=Network Service Boot Num Lock State at SATA PORT # to 0 RAID You must enable the port before using RAID SATA PORT # to 1 RAID SATA PORT # to 2 RAID SATA PORT # to 3 RAID Page Desktop Management Initial Configuration and Deployment Remote System Installation HP Client Manager Software Altiris Client Management Solutions System Software Manager Proactive Change Notification Subscriber’s Choice Remote ROM Flash HPQFlash FailSafe Boot Block ROM Page Replicating the Setup Copying to a Single Workstation Copying to Multiple Workstations Dual-StatePower Button World Wide Web Site Building Blocks and Partners Asset Tracking and Security Use the following utilities to manage security settings on the HP Workstation: •Locally, using the Computer Setup Utilities Table 3-13 Security Features Overview Password Security Establishing a Setup Password Using Computer Setup Establishing a Power-OnPassword Using Workstation Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords Hood Sensor (Smart Cover Sensor) Setting the hood sensor protection level Cable Lock Provision (Optional) Security Lock (Optional) Universal Chassis Clamp Lock (Optional) Access Panel Key Lock Drive Protection System ECC Fault Prediction and Prefailure Warranty Surge-TolerantPower Supply Thermal Sensor Page 4Removal and Replacement Procedures Service Considerations Generating Static Preventing Electrostatic Damage to Equipment Personal Grounding Methods and Equipment Grounding the Work Area Recommended Materials and Equipment Screws Cables and Connectors Hard Drives Lithium Coin Cell Battery Pre-DisassemblyProcedures System Board System Board Architecture Removal and Replacement of Components Disassembly Order Security Lock (Optional) Cable Lock (Optional) Universal Chassis Clamp Lock Access Panel Front Bezel Bezel Blanks Hood Sensor Front Panel I/O Device Assembly To remove the front panel I/O device assembly: 5.Separate the bracket away from the front panel I/O device assembly Power Button Assembly and System Speaker Power Supply Memory Duct System Fan Memory Module Features Memory Module Requirements Loading Order for Single Processor Configurations Loading Order for Dual Processor Configurations Page PCI Slot Types PCI Card Support PCI Express Page PCI or PCI-X Page Front Fan Page Battery Power Connections to Drives Optical Drive Page Diskette Drive Page Installing a SCSI Hard Drive Page Page Installing an External SCSI Hard Drive Installing a SATA Hard Drive CPU Heatsink A Page CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely To replace the CPU heatsink: NOTE: Do not touch the exposed thermal grease when handling the CPU heatsink Page Page CPU Heatsink B Page Page Page Page Page Processor To replace the processor: 5.Replace the CPU heatsink (page 116) System Board Page 5System Diagnostics and Troubleshooting E-Support Troubleshooting Checklist LED Color Definitions HP Insight Diagnostics Offline Edition Navigation Survey Tab Test Tab Status Tab Log Tab Saving and Printing Information in HP Insight Diagnostics Diagnostic Light Codes Table 5-22 Diagnostic Light Codes (continued) Troubleshooting Scenarios and Solutions Page Testing Power Supply Table 5-24 Power Supply Problems (continued) Solving Diskette Problems Table 5-25 Diskette Problems Table 5-25 Diskette Problems (continued) Solving Hard Drive Problems Table 5-26 Hard Drive Problems Solving Display Problems Table 5-27 Display Problems Table 5-27 Display Problems (continued) Solving Audio Problems Table 5-28 Audio Problems Table 5-28 Audio Problems (continued) Solving Printer Problems Table 5-29 Printer Problems Solving Keyboard and Mouse Problems Table 5-30 Keyboard and Mouse Problems Solving Front Panel Component Problems Table 5-31 Front Panel Component Problems Solving Hardware Installation Problems Table 5-32 Hardware Installation Problems Table 5-32 Hardware Installation Problems (continued) Solving Network Problems These guidelines do not discuss the process of debugging the network cabling Table 5-33 Network Problems Table 5-33 Network Problems (continued) Solving Memory Problems Table 5-34 Memory Problems Solving Processor Problems Table 5-35 Processor Problems Solving CD-ROMand DVD Problems Table 5-36 CD-ROMand DVD Problems Solving Internet Access Problems Table 5-37 Internet Access Problems Table 5-37 Internet Access Problems (continued) Power On Self Test (POST) and Error Messages •Keyboard •Memory modules •Diskette drives •All SATA and SCSI mass storage devices Table 5-38 POST Error Messages (continued) Page http: Page Page A SCSI Devices SCSI Guidelines Using SCSISelect with SCSI Devices SMART Jumpers Page B SATA Devices SATA Guidelines SATA RAID Configurations Page C Connector Pins Enhanced Keyboard Mouse Ethernet RJ-45 Serial Interface USB IEEE Microphone Headphone Line-inAudio Line-outAudio Ultra SCSI SATA Monitor (VGA) Monitor (DVI) ATA/ATAPI (IDE) Standard Drive Cable 24-PinPower (Main) 8-PinPower (for Processors) 6-PinPower (Auxiliary PCI Express) D System Board Designators Page E Power Cord Set Requirements Page F Routine Care General Cleaning Safety Precautions Maximizing the Airflow Cleaning the Workstation Case Cleaning the Keyboard Cleaning the Monitor Cleaning the Mouse Page GAdditional Password Security and Resetting CMOS Resetting the Password Jumper Clearing and Resetting the CMOS Using the CMOS Button H Quick Troubleshooting Flows Initial Troubleshooting No Power Page Page No Video Page Page Error Messages Page Page No OS Loading No OS Loading from Hard Drive Page Page No OS Loading from Diskette Drive No OS Loading from CD-ROMDrive No OS Loading from Network Non-functioningDevice Page Index