Table
Screen Message | Probable Cause | Recommended Action | |
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|
|
|
Hard drive circuitry error. | 1. | Run Computer Setup (F10 Setup). | |
Failure |
| 2. | Clear CMOS. |
|
| ||
|
| 3. | Check cable seating/jumper settings. |
|
| 4. | Run hard drive diagnostics. |
|
| 5. | Disconnect additional drives. |
|
| 6. | Run the Drive Protection System test, |
|
|
| if available. |
|
| 7. | Replace the hard drive. |
|
| 8. | Replace the system board. |
|
|
|
|
The drive is not installed correctly or | 1. | Make sure that any jumpers are set correctly, | |
| has failed. |
| and that power and drive cables are |
|
|
| connected, both to the drive and the system |
|
|
| board. |
|
| 2. | Verify that the cables are the correct cables |
|
|
| for your computer model. |
|
| If this message persists, you might need service | |
|
| for your workstation. | |
|
|
|
|
The drive is not installed correctly or | 1. | Make sure that any jumpers are set correctly, | |
| has failed. |
| and that power and drive cables are |
|
|
| connected, both to the drive and the system |
|
|
| board. |
|
| 2. | Verify that the cables are the correct cables |
|
|
| for your computer model. |
|
| If this message persists, you might need service | |
|
| for your workstation. | |
|
|
|
|
Hard drive circuitry error. | 1. | Run Computer Setup (F10 Setup). | |
Controller Failure |
| 2. | Clear CMOS. |
|
| ||
|
| 3. | Check cable seating/jumper settings. |
|
| 4. | Run hard drive diagnostics. |
|
| 5. | Disconnect additional drives. |
|
| 6. | Run the Drive Protection System test, |
|
|
| if available. |
|
| 7. | Replace the hard drive. |
|
|
|
|
Hard drive circuitry error. | 1. | Run Computer Setup (F10 Setup). | |
Controller or Disk Failure |
| 2. | Clear CMOS. |
|
| ||
|
| 3. | Check cable seating/jumper settings. |
|
| 4. | Run hard drive diagnostics. |
|
| 5. | Disconnect additional drives. |
|
| 6. | Run the Drive Protection System test, |
|
|
| if available. |
|
| 7. | Replace the hard drive. |
|
|
|
|
Devices attached to the primary IDE | 1. | Run Computer Setup (F10 Setup). | |
attached to primary IDE | controller are inaccessible while the | 2. | Select Storage > Storage Options and |
controller | SATA controller is set to “Replace |
| set SATA controller to Add as Separate |
Primary IDE Controller” in Setup. | Controller. |
|
System Diagnostics and Troubleshooting
Power On Self Test (POST) and Error Messages 169