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HP xw9300 manual Quick Troubleshooting Flows

Models: xw9300

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Troubleshooting Specs Install Error codes Password Sata RAID Configurations Solving Minor Problems Resetting the Power Supply Diagnostic Utility on CD Parts and Accessories

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226 Quick Troubleshooting Flows

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HP xw9300 manual Quick Troubleshooting Flows

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Contents

HP xw9300 Workstation Page Contents System Management System Diagnostics and Troubleshooting Connector Pins Sata Guidelines Sata RAID Configurations Index Contents Preface This preface contains the following information Important Safety Warnings Important Safety Warnings Page Updating BIOS, Drivers, and Software Screen instructions to complete installation Additional Documentation Helpful Links Finding InformationSupport Following sites are also available to you Subscriber’s Choice Parts and AccessoriesLocating Regulatory Information Windows-Based WorkstationsPage Product Overview Exploded View Product FeaturesThis section contains the following information Front Panel Components Rear Panel Components 3Rear Panel Components Serial Number and COA Label Location Product Specifications Power Supply and Cooling Power Output and Cooling 6Power Supply and Cooling Current Product Overview Power Supply Specifications Bist LED Power Consumption and Cooling System Fans and Airflow Resetting the Power Supply 305m 1,000 ft. altitude over 1,524m 5,000 ft Shock PCI and PCI Express Slot Power Specifications 10PCI and PCI Express Slot Power Specifications Energy Star Energy Star Compliance Installing or Restoring the Operating System Creating a Restore Diskette Installing the Operating System and SoftwareInstalling or Upgrading Device Drivers Microsoft Windows XP Professional Starting the Linux Operating System Linux-Preinstalled WorkstationsRestoring the Linux Operating System Installing with the HP Driver CD Upgrading Device Drivers Installing the Linux Operating System Linux-Enabled WorkstationsVerifying Hardware Compatibility HP Software Restoring the Operating System Protecting the Software Ordering Backup Software Installing or Restoring the Operating System System Management Computer Setup F10 Bios ROM Using Computer Setup F10 Computer Setup Menu 11Computer Setup Menu Descriptions Diskette Type for legacy diskette drives only System Management Post Heading Option Description Advanced Boot Allows you to set Sata RAID System Management Desktop Management Initial Configuration and Deployment Remote System Installation Software Updating and Management Altiris Client Management SolutionsHP Client Manager Software System Software Manager Proactive Change Notification Subscriber’s Choice Remote ROM Flash FailSafe Boot Block ROMROM Flash HPQFlashPage Replicating the Setup Copying to a Single Workstation Dual-State Power Button To change the power button configuration World Wide Web Site Pre-boot Execution PXE supportBuilding Blocks and Partners Asset Tracking and Security Password Security Feature Purpose How It Is Established Cable Lock Provision Establishing a Power-On Password Using Workstation Setup Entering a Setup Password Deleting a Power-On or Setup Password Press Enter Clearing Passwords Hood Sensor Smart Cover Sensor Security Lock Optional Access Panel Key LockCable Lock Provision Optional Universal Chassis Clamp Lock Optional Surge-Tolerant Power Supply Fault Notification and RecoveryECC Fault Prediction and Prefailure Warranty Drive Protection System System Management Removal and Replacement Procedures Service Considerations Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Walking across carpet Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Special Handling of Components Cables and ConnectorsTools and Software Requirements Screws Lithium Coin Cell Battery Pre-Disassembly Procedures System Board System Board Components System Board Architecture Removal and Replacement of Components Disassembly Order Security Lock Optional Cable Lock Optional Universal Chassis Clamp Lock Access Panel Front Bezel Bezel Blanks Hood Sensor Front Panel I/O Device Assembly Power Button Assembly and System Speaker Power Supply Memory Duct System Fan Memory Memory Module FeaturesMemory Module Requirements Loading Order for Single Processor Configurations To install a memory module Removal and Replacement Procedures Section contains information on the following topics Peripheral Component Interconnect PCI SlotsPCI Slot Types 19PCI Slot Types PCI Card Support PCI Express Removal and Replacement Procedures PCI or PCI-X Removal and Replacement Procedures Front Fan Removal and Replacement Procedures Battery Power Connections to Drives Optical Drive Removal and Replacement Procedures Diskette Drive Removal and Replacement Procedures Installing a Scsi Hard Drive Hard Disk Drive Removal and Replacement Procedures Procedures Installing an External Scsi Hard Drive Installing a Sata Hard Drive CPU Heatsink CPU Heatsink a Procedures Removal and Replacement Procedures Procedures Removal and Replacement Procedures CPU Heatsink B Removal and Replacement Procedures Procedures Removal and Replacement Procedures Procedures Removal and Replacement Procedures Processor Removal and Replacement Procedures System Board Removal and Replacement Procedures System Diagnostics and Troubleshooting Support Help & Support Center HSC and E-Support Troubleshooting Checklist LED Color Definitions Key Features and Benefits HP Insight Diagnostics Offline EditionTheory of Operation Download the ISO Image Diagnostic Utility on CDSelect your OS Click the Diagnostic link User Interface Survey Tab Test Tab Status Tab Log Tab Saving and Printing Information in HP Insight Diagnostics Select Save to the floppy or Save to USB key Diagnostic Light Codes Diagnostic Light Codes Solving Minor Problems Troubleshooting Scenarios and Solutions23Solving Minor Problems Problem Cause Possible Solution Solving Power Supply Problems Testing Power Supply Repeat this procedure until failure occurs Solving Diskette Problems 25Diskette Problems Media Boot in Storage Storage Options Solving Hard Drive Problems 26Hard Drive Problems Solving Display Problems 27Display Problems Cables are not properly Solving Audio Problems 28Audio Problems Shut down all open processor-intensive applications Solving Printer Problems 29Printer Problems Solving Keyboard and Mouse Problems 30Keyboard and Mouse Problems Solving Front Panel Component Problems Solving Hardware Installation Problems Problem Cause Solution Board is bad Solving Network Problems NIC Solving Memory Problems 34Memory Problems Solving Processor Problems 35Processor Problems Solving CD-ROM and DVD Problems 36CD-ROM and DVD Problems Solving Internet Access Problems 37Internet Access Problems 37Internet Access Problems Power On Self Test Post and Error Messages At a time to isolate faulty module Fan is not connected, might have Bios is incomplete CPU Overtemp Select Storage Storage Options Bios Scsi Devices Scsi Guidelines Using SCSISelect with Scsi Devices Smart Jumpers Scsi Devices Sata Devices Sata Guidelines Sata RAID Configurations Sata Devices Connector Pins This appendix provides pin information for your system Mouse Enhanced KeyboardEthernet RJ-45 Serial Interface Ieee Line-in Audio MicrophoneHeadphone Line-out Audio Ultra Scsi Sata Monitor VGA Monitor DVI ATA/ATAPI IDE Standard Drive Cable Pin Power Main Pin Power for Processors Pin Power Auxiliary PCI Express System Board Designators SLOT1 PCI-E Frnt AUD Power Cord Set Requirements Power Cord Set Requirements Routine Care General Cleaning Safety Precautions Maximizing the Airflow Cleaning the Workstation Case Cleaning the Keyboard Cleaning the Monitor Cleaning the Mouse Routine Care Additional Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Using the Cmos Button Quick Troubleshooting Flows Initial Troubleshooting No Power No Power, Part No Power, Part No Power, Part No Video No Video, Part No Video No Video, Part Error Messages Error Messages, Part Error Messages, Part Error Messages, Part No OS Loading No OS Loading from Hard Drive No OS Loading from Hard Drive, Part No OS Loading from Hard Drive, Part No OS Loading from Hard Drive, Part No OS Loading from Diskette Drive No OS Loading from CD-ROM Drive No OS Loading from Network Non-functioning Device Quick Troubleshooting Flows Index Index LED Sata RAID Index

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