Solving Front Panel Component Problems

If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting.

Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.

Table 5-31Front Panel Component Problems

Problem

Cause

Solution

 

 

 

A USB device, headphone, or

It is not properly connected.

Reconnect the device to the front of the workstation

microphone is not recognized by

 

and restart the workstation.

the workstation.

 

 

 

 

 

 

 

The device does not have

If the USB device requires AC power, be sure one

 

power.

end is connected to the device and one end is

 

 

connected to a live outlet.

 

 

 

 

 

The correct device driver is

1.

Install the correct driver for the device.

 

not installed.

2. You might need to reboot the workstation.

 

 

 

 

 

 

The cable from the device to

If possible, replace the cable.

 

the computer does not work.

 

 

 

 

 

 

The device is not working.

Replace the device.

 

 

 

 

A USB, audio, and IEEE-1394

The internal cables might not

1.

Turn off the workstation.

devices are not working.

be connected to the system

2. Connect the cables correctly.

 

board or the PCI card.

 

 

 

 

 

 

A device in the IEEE-1394 port is

Cables of new external

Be sure that all cables are properly and securely

not responsive.

device are loose or power

connected.

 

cables are unplugged.

 

 

 

 

 

 

The power switch on the

Turn off the workstation, turn on the external device,

 

device is not turned on.

then turn on the workstation to integrate the device

 

 

with the workstation system.

 

 

 

 

System Diagnostics and Troubleshooting

Troubleshooting Scenarios and Solutions 155