Problem | Cause | Solution |
System will not boot from CD- ROM or DVD drive.
The
Run the Computer Setup utility and enable booting to removable media and verify boot order settings.
Drive is not connected properly or not properly configured.
1.Reconnect power and data cables to the drive.
2.Install correct device driver.
Movie will not play in the DVD | Movie might be regionalized | See the documentation that came with the DVD |
drive. | for a different country. | drive. |
|
|
|
| Decoder software is not | Install decoder software. |
| installed. |
|
Cannot eject compact disc (tray- load unit).
Disc not properly seated in the drive.
1.Shut down the workstation and insert a thin metal rod into the emergency eject hole and push firmly.
2.Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
CD has been inserted upside | |
down. |
|
|
|
The | Wait at least 30 seconds to let the |
longer to start because it has | determine the type of media being played. If the |
to determine the type of | disc still does not start, read the other solutions listed |
media played, such as audio | for this topic. |
or video. |
|
CD or DVD disc is dirty. | Clean CD or DVD with a CD cleaning kit. |
Windows does not detect the
1.Use Device Manager to remove or uninstall the device in question.
2.Restart the workstation and let Windows detect the device.
Recording audio CDs is difficult | Wrong or poor quality |
or impossible. | media type. |
1.Try using a slower recording speed.
2.Verify that you are using the correct media for the drive.
3.Try a different brand of media. Quality varies widely between manufacturers.
162 System Diagnostics and Troubleshooting