Solving CD-ROM and DVD Problems

Table 5-36CD-ROM and DVD Problems

Problem

Cause

Solution

System will not boot from CD- ROM or DVD drive.

The CD-ROM or DVD boot is not enabled through the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media and verify boot order settings.

Non-bootable CD in drive. Try a bootable CD in the drive.

CD-ROM or DVD devices are not detected or driver is not loaded.

Drive is not connected properly or not properly configured.

1.Reconnect power and data cables to the drive.

2.Install correct device driver.

Movie will not play in the DVD	Movie might be regionalized	See the documentation that came with the DVD
drive.	for a different country.	drive.

	Decoder software is not	Install decoder software.
	installed.

Cannot eject compact disc (tray- load unit).

Disc not properly seated in the drive.

1.Shut down the workstation and insert a thin metal rod into the emergency eject hole and push firmly.

2.Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

CD has been inserted upside	Re-insert the CD with the label facing up.
down.

The DVD-ROM drive takes	Wait at least 30 seconds to let the DVD-ROM drive
longer to start because it has	determine the type of media being played. If the
to determine the type of	disc still does not start, read the other solutions listed
media played, such as audio	for this topic.
or video.

CD or DVD disc is dirty.

Clean CD or DVD with a CD cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the workstation and let Windows detect the device.

Recording audio CDs is difficult	Wrong or poor quality
or impossible.	media type.

1.Try using a slower recording speed.

2.Verify that you are using the correct media for the drive.

3.Try a different brand of media. Quality varies widely between manufacturers.

162 System Diagnostics and Troubleshooting