Problem | Cause | Solution |
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Unable to connect to the | Internet Service Provider (ISP) | Verify Internet settings or contact the ISP for |
Internet. | account is not set up | assistance. |
| properly. |
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| Modem is not set up | Reconnect the modem. Verify the connections are |
| properly. | correct using the quick setup documentation. |
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| Web browser is not set up | Verify that the Web browser is installed and set up |
| properly. | to work with your ISP. |
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| Cable/DSL modem is not | Plug in cable/DSL modem. You should see a |
| plugged in. | “power” LED light on the front of the cable/DSL |
|
| modem. |
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|
| Cable/DSL service is not | Try connecting to the Internet at a later time or |
| available or has been | contact your ISP. (If the cable/DSL service is |
| interrupted due to bad | connected, the “cable” LED light on the front of the |
| weather. | cable/DSL modem will be on.) |
|
|
|
| The network cable is | Connect the network cable between the cable |
| disconnected. | modem and the workstation’s |
|
| the connection works, the “PC” LED light on the front |
|
| of the cable/DSL modem will be on.) |
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| IP address is not configured | Contact the ISP for the correct IP address. |
| properly. |
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| Cookies are corrupted. | In Windows, open the Control Panel and double- |
|
| click Internet Options. On the General tab, click |
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| the Delete Cookies button. |
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|
Cannot automatically launch | You must log on to the ISP | Log on to the ISP and launch the desired program. |
Internet programs. | before some programs will |
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| start. |
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System Diagnostics and Troubleshooting
Troubleshooting Scenarios and Solutions 163