Solving Internet Access Problems

Table 5-37Internet Access Problems

Problem	Cause	Solution

Unable to connect to the	Internet Service Provider (ISP)	Verify Internet settings or contact the ISP for
Internet.	account is not set up	assistance.
	properly.

	Modem is not set up	Reconnect the modem. Verify the connections are
	properly.	correct using the quick setup documentation.

	Web browser is not set up	Verify that the Web browser is installed and set up
	properly.	to work with your ISP.

	Cable/DSL modem is not	Plug in cable/DSL modem. You should see a
	plugged in.	“power” LED light on the front of the cable/DSL
		modem.

	Cable/DSL service is not	Try connecting to the Internet at a later time or
	available or has been	contact your ISP. (If the cable/DSL service is
	interrupted due to bad	connected, the “cable” LED light on the front of the
	weather.	cable/DSL modem will be on.)

	The network cable is	Connect the network cable between the cable
	disconnected.	modem and the workstation’s RJ-45 connector. (If
		the connection works, the “PC” LED light on the front
		of the cable/DSL modem will be on.)

	IP address is not configured	Contact the ISP for the correct IP address.
	properly.

	Cookies are corrupted.	In Windows, open the Control Panel and double-
		click Internet Options. On the General tab, click
		the Delete Cookies button.

Cannot automatically launch	You must log on to the ISP	Log on to the ISP and launch the desired program.
Internet programs.	before some programs will
	start.

System Diagnostics and Troubleshooting

Troubleshooting Scenarios and Solutions 163