Troubleshooting Scenarios and Solutions
This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each.
Solving Minor Problems
Table 5-23 Solving Minor Problems
Problem | Cause | Possible Solution |
Workstation appears locked up and does not turn off when the power button is pressed.
Software control of the power switch is not functional.
1.Press and hold the power button for at least four seconds until the workstation turns off.
2.Disconnect the electrical plug from outlet.
Workstation will not respond | Workstation is in | Press the power button to resume from Standby mode. | |
to USB keyboard or mouse. | Standby mode. |
|
|
|
|
|
|
|
|
|
|
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Workstation seems to be | Program in use has stopped |
locked up. | responding to commands. |
1.Attempt the normal shutdown procedure.
2.Press the power button for four or more seconds to turn off the power.
3.Restart the workstation using the power button.
Workstation date and time | 1. | For Windows, open the control panel and reset | |
display is incorrect. | might need to be replaced. |
| the date and time. |
|
| 2. | Replace the RTC battery. |
|
|
| |
Workstation appears to | Network driver is loaded and | Establish a network connection, or use Computer | |
pause periodically. | no network connection is | Setup or Microsoft Windows Device Manager to | |
| established. | disable the network controller. | |
|
|
| |
Cursor does not move using | The Num Lock key | Press the Num Lock key. The Num Lock key can | |
the arrow keys on the | might be on. | be disabled (or enabled) in Computer Setup. | |
keypad. |
|
|
|
|
|
|
|
Poor performance is | Processor is hot. | 1. | Be sure airflow to the workstation is not blocked. |
experienced. |
| 2. | Be sure the fans are connected and working |
|
|
| properly (some fans only operate when needed). |
|
| 3. | Be sure the CPU heatsink is installed properly. |
|
|
| |
| There is not enough memory. | Add more memory. | |
|
|
| |
| Hard drive is full. | Transfer data from the hard drive to create more | |
|
| space on the hard drive. | |
|
|
|
|
142 System Diagnostics and Troubleshooting
