Troubleshooting Scenarios and Solutions

This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each.

Solving Minor Problems

Table 5-23Solving Minor Problems

Problem

Cause

Possible Solution

Workstation appears locked up and does not turn off when the power button is pressed.

Software control of the power switch is not functional.

1.Press and hold the power button for at least four seconds until the workstation turns off.

2.Disconnect the electrical plug from outlet.

Workstation will not respond

Workstation is in

Press the power button to resume from Standby mode.

to USB keyboard or mouse.

Standby mode.

 

 

 

 

 

 

 

 

 

 

CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.

Workstation seems to be

Program in use has stopped

locked up.

responding to commands.

1.Attempt the normal shutdown procedure.

2.Press the power button for four or more seconds to turn off the power.

3.Restart the workstation using the power button.

Workstation date and time

Real-time clock (RTC) battery

1.

For Windows, open the control panel and reset

display is incorrect.

might need to be replaced.

 

the date and time.

 

 

2.

Replace the RTC battery.

 

 

 

Workstation appears to

Network driver is loaded and

Establish a network connection, or use Computer

pause periodically.

no network connection is

Setup or Microsoft Windows Device Manager to

 

established.

disable the network controller.

 

 

 

Cursor does not move using

The Num Lock key

Press the Num Lock key. The Num Lock key can

the arrow keys on the

might be on.

be disabled (or enabled) in Computer Setup.

keypad.

 

 

 

 

 

 

 

Poor performance is

Processor is hot.

1.

Be sure airflow to the workstation is not blocked.

experienced.

 

2.

Be sure the fans are connected and working

 

 

 

properly (some fans only operate when needed).

 

 

3.

Be sure the CPU heatsink is installed properly.

 

 

 

 

There is not enough memory.

Add more memory.

 

 

 

 

Hard drive is full.

Transfer data from the hard drive to create more

 

 

space on the hard drive.

 

 

 

 

142 System Diagnostics and Troubleshooting