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Zoom Zoom V3 manual Appendix D, Troubleshooting Connection Troubleshooting Tips

Models: Zoom V3

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Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy solution below. Otherwise, refer to the Frequently Asked Questions (FAQs) on the CD (click Support), or visit our web site for the latest tips: www.zoom.com

Connection Troubleshooting Tips

In order to troubleshoot your Internet connection problem, we recommend you first determine if the V3 has a WAN IP address or not. The first tip below tells you how to determine if you have a WAN IP address. Depending on your answer, we will recommend other troubleshooting steps you should take to solve the problem.

If you can’t connect to the Internet, first make sure that you have a WAN IP address:

Go to the V3’s System Status page and click WAN Status. You should see a WAN IP address listed.

To get to the V3’s System Status page, double-click the Zoom icon on your desktop (or type 10.2.2.2 in your Web browser).

Then log in by entering the User Name admin and the Password zoomvoip, and click the System Status icon.

Appendix D: Troubleshooting

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Zoom Zoom V3 manual Appendix D, Troubleshooting Connection Troubleshooting Tips

Contents

Zoom Page Contents Settings Overview What’s in the Package Installation InstructionsDSL phone filter What You Will NeedSelect your language and click the Installation Wizard Installing the SoftwarePlug your phone into the V3’s Phone jack Installing the HardwareSoftware must be installed before you proceed Making the ConnectionsZoom V3 User’s Guide Plug in the V3’s Power Supply Powering UpIf you cannot access Internet Explorer Configuring Internet ExplorerInstallation Instructions Configuring the V3 for a Cable Modem Configuring YourLog in to the Zoom Configuration Manager Configuring the V3 for a DSL ModemOpen the Zoom Configuration Manager Basic Setup page displays If you selected DSL with Static IP Configuring the V3 for DSL PPPoE, PPPoA, 1483, or Static IPIf you selected DSL PPPoE If you selected DSL PPPoA or DSLTips for Making VoIP Calls Setting up VoIP ServiceTroubleshooting Tips on Setting the V3 for VoIP Only Mode VoIP Front Panel DescriptionIf You Need Help Installation Instructions Windows Users Removing If Your Unit Is Not Preset for VoIP Voice Over IP SettingsChanging Your VoIP Settings Open the Voice Over IP Voice Over IP Settings Open the Advanced VoIP Setup Can choose any ring listed for any country Call Forwarding and Call Waiting Enabling Call Management Features # Forward code Forward Number # Activating Call Management FeaturesFunction Sample Table of Enable/Disable Codes# Forward Deactivate code # Playing Online Games Using Your V3 with Xbox LiveSelect Advanced Setup and then Set Manual IP Using Your V3 with PlayStationPrimary DNS 10.2.2.2 Secondary DNS Playing Online Games Find out which ports need to be opened for gaming Setting Up a Virtual ServerChoose an IP address for Gaming For Windows 98 and Me Windows Users Only Enter the IP SettingsOK and continue with Step IP address 10.2.2.16 Subnet mask 255.255.255.0 For Mac OSFor Mac OS 7.6.1 StepRed Hat Linux Users Only Configure the Virtual Server Host IP Address Public PortPrivate Port Port TypePlaying Online Games Setting Up a DMZ Choose an IP address Windows Users Only Enter the IP Settings For Mac OS Step Configure the DMZ Using the V3’s Advanced Firewall Using the V3’s Advanced Firewall Protection Policy Main Firewall FeaturesPing of Death ReassemblyIP Spoof CheckingHacker Log Service Filtering Creating Inbound/Outbound Policies Inbound Policies Outbound Policies See page 62, they would appear in this list as IP Group Setting Up Firewall DatabasesIP addr.1 IP/MaskAre Single IP, IP Range, or Subnet Mask. Your IP Entry NamePort # Service GroupService Entry Name Time GroupTime Period Time Window NameAppendix a DSL Internet Settings TablesOutside USA DSL Connection Type USA Service Providers DSL Connection TypePage Use Cordless Phones to Link to VoIP Phone Installation OptionsPlug Multiple Phones Directly into Macintosh TCP/IP Settings Mac and Linux Users Setting TCP/IP Network SettingsFor Mac OS 7.6.1 Linux TCP/IP SettingsFor RedHat Appendix D Troubleshooting Connection Troubleshooting TipsWindows users Select Release and click Save ChangesYour Ethernet or USB cable connections are okay Your WAN connection is okayTCP/IP Properties dialog box Zoom V3 User’s Guide VoIP and Phone Troubleshooting Tips Zoom V3 User’s Guide When some people call me, my Caller ID display doesn’t work When I pick up the phone, I don’t hear a dial toneMy phone’s ring sounds strange Regulatory Information Appendix EIndustry Canada Emissions Statement Declaration of Conformity Zoom V3 User’s Guide Appendix E Regulatory Information 3545-B 27329 2005