Appendix D
Troubleshooting
Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy solution below. Otherwise, refer to the Frequently Asked Questions (FAQs) on the CD (click Support), or visit our web site for the latest tips: www.zoom.com
Connection Troubleshooting Tips
In order to troubleshoot your Internet connection problem, we recommend you first determine if the V3 has a WAN IP address or not. The first tip below tells you how to determine if you have a WAN IP address. Depending on your answer, we will recommend other troubleshooting steps you should take to solve the problem.
If you can’t connect to the Internet, first make sure that you have a WAN IP address:
Go to the V3’s System Status page and click WAN Status. You should see a WAN IP address listed.
To get to the V3’s System Status page,
Then log in by entering the User Name admin and the Password zoomvoip, and click the System Status icon.
Appendix D: Troubleshooting | 71 |
