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HP xw9300 Solving Memory Problems, CAUTION:, Table 5-34 Memory Problems

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Solving Memory Problems

CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system.

Table 5-34Memory Problems

Problem

Cause

Solution

System will not boot or does not function properly after installing additional memory modules.

Memory module is not the correct type or speed or the new memory module is not seated properly.

Replace module with the correct industry-standard device for the workstation.

On some models, ECC and non-ECC memory modules cannot be mixed.

Out of memory error.	Memory configuration might	Use the Device Manager to check memory
	not be set up correctly.	configuration.

	You have run out of memory	Check the application documentation to determine
	to run the application.	the memory requirements.

Memory count during POST is	The memory modules might	Check that the memory modules have been installed
wrong.	not be installed correctly.	correctly and that proper modules are used.

Insufficient memory error during	Too many Terminate and
operation.	Stay Resident programs
	(TSRs) are installed.

Delete any TSRs that you do not need.

You have run out of memory for the application.

Check the memory requirements for the application or add more memory to the workstation.

Beeps and power LED flashes	Memory is installed
RED five times.	incorrectly or is bad.

1.Reseat DIMMs.

2.Replace DIMMs one at a time to isolate the faulty module.

3.Replace third-party memory with HP memory.

4.Replace the system board.

More than 2GB of RAM is	Memory remapping is	Enter Computer Setup (F10) and disable memory
installed, yet the 32-bit OS only	enabled.	remapping: Advanced > Chipset/Memory.
sees 2GB.

A total of 4GB of RAM is installed, yet the 32-bit OS only sees about 3GB.

A 32-bit OS is limited by 4GB of address space, and some of space is used by I/O devices.

Your options are limited. You might try using a video card that uses less on-board memory.

A 64-bit OS does not see all	Memory remapping is	Enter Computer Setup (F10) and enable memory
installed memory.	disabled.	remapping: Advanced > Chipset/Memory.

160 System Diagnostics and Troubleshooting

Contents

HP xw9300 Workstation Service and Technical Reference Guide Page Contents 3 System Management 4 Removal and Replacement Procedures 5 System Diagnostics and Troubleshooting A SCSI Devices B SATA Devices C Connector Pins DSystem Board Designators EPower Cord Set Requirements G Additional Password Security and Resetting CMOS H Quick Troubleshooting Flows Page Preface Important Safety Warnings Page Page Updating BIOS, Drivers, and Software Finding Information Windows-BasedWorkstations Linux-BasedWorkstations Page 1 Product Overview Product Features Front Panel Components Table 1-2 Front Panel View Product Overview Rear Panel Components Table 1-3 Rear Panel Components Serial Number and COA Label Location Product Specifications Power Supply and Cooling Power Output and Cooling 700W Power Supply Specifications The following table lists the power supply specifications Table 1-7 Power Supply Specifications Power Consumption and Cooling System Fans and Airflow Resetting the Power Supply Environmental Specification PCI and PCI Express Slot Power Specifications ENERGY STAR 2Installing or Restoring the Operating System Installing the Operating System and Software Installing or Upgrading Device Drivers Creating a Restore Diskette Starting the Linux Operating System Restoring the Linux Operating System Downloading the Latest HP Driver CD Installing with the HP Driver CD Upgrading Device Drivers Verifying Hardware Compatibility Installing the Linux Operating System HP Software Restoring the Operating System Protecting the Software Ordering Backup Software Page 3 System Management Computer Setup (F10) BIOS ROM Using Computer Setup (F10) Enter File > Save Changes and Exit Ignore Changes and Exit Set Defaults and Exit Computer Setup Menu Table 3-11 Computer Setup Menu Descriptions Table 3-11 Computer Setup Menu Descriptions (continued) System Management Security Setup Allows you to set and enable setup (administrator) password Password Power-On Allows you to set and enable power-onpassword •POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30days) •POST Messages (enable/disable) F9=Boot Menu F12=Network Service Boot Num Lock State at SATA PORT # to 0 RAID You must enable the port before using RAID SATA PORT # to 1 RAID SATA PORT # to 2 RAID SATA PORT # to 3 RAID Page Desktop Management Initial Configuration and Deployment Remote System Installation HP Client Manager Software Altiris Client Management Solutions System Software Manager Proactive Change Notification Subscriber’s Choice Remote ROM Flash HPQFlash FailSafe Boot Block ROM Page Replicating the Setup Copying to a Single Workstation Copying to Multiple Workstations Dual-StatePower Button World Wide Web Site Building Blocks and Partners Asset Tracking and Security Use the following utilities to manage security settings on the HP Workstation: •Locally, using the Computer Setup Utilities Table 3-13 Security Features Overview Password Security Establishing a Setup Password Using Computer Setup Establishing a Power-OnPassword Using Workstation Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords Hood Sensor (Smart Cover Sensor) Setting the hood sensor protection level Cable Lock Provision (Optional) Security Lock (Optional) Universal Chassis Clamp Lock (Optional) Access Panel Key Lock Drive Protection System ECC Fault Prediction and Prefailure Warranty Surge-TolerantPower Supply Thermal Sensor Page 4Removal and Replacement Procedures Service Considerations Generating Static Preventing Electrostatic Damage to Equipment Personal Grounding Methods and Equipment Grounding the Work Area Recommended Materials and Equipment Screws Cables and Connectors Hard Drives Lithium Coin Cell Battery Pre-DisassemblyProcedures System Board System Board Architecture Removal and Replacement of Components Disassembly Order Security Lock (Optional) Cable Lock (Optional) Universal Chassis Clamp Lock Access Panel Front Bezel Bezel Blanks Hood Sensor Front Panel I/O Device Assembly To remove the front panel I/O device assembly: 5.Separate the bracket away from the front panel I/O device assembly Power Button Assembly and System Speaker Power Supply Memory Duct System Fan Memory Module Features Memory Module Requirements Loading Order for Single Processor Configurations Loading Order for Dual Processor Configurations Page PCI Slot Types PCI Card Support PCI Express Page PCI or PCI-X Page Front Fan Page Battery Power Connections to Drives Optical Drive Page Diskette Drive Page Installing a SCSI Hard Drive Page Page Installing an External SCSI Hard Drive Installing a SATA Hard Drive CPU Heatsink A Page CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely To replace the CPU heatsink: NOTE: Do not touch the exposed thermal grease when handling the CPU heatsink Page Page CPU Heatsink B Page Page Page Page Page Processor To replace the processor: 5.Replace the CPU heatsink (page 116) System Board Page 5System Diagnostics and Troubleshooting E-Support Troubleshooting Checklist LED Color Definitions HP Insight Diagnostics Offline Edition Navigation Survey Tab Test Tab Status Tab Log Tab Saving and Printing Information in HP Insight Diagnostics Diagnostic Light Codes Table 5-22 Diagnostic Light Codes (continued) Troubleshooting Scenarios and Solutions Page Testing Power Supply Table 5-24 Power Supply Problems (continued) Solving Diskette Problems Table 5-25 Diskette Problems Table 5-25 Diskette Problems (continued) Solving Hard Drive Problems Table 5-26 Hard Drive Problems Solving Display Problems Table 5-27 Display Problems Table 5-27 Display Problems (continued) Solving Audio Problems Table 5-28 Audio Problems Table 5-28 Audio Problems (continued) Solving Printer Problems Table 5-29 Printer Problems Solving Keyboard and Mouse Problems Table 5-30 Keyboard and Mouse Problems Solving Front Panel Component Problems Table 5-31 Front Panel Component Problems Solving Hardware Installation Problems Table 5-32 Hardware Installation Problems Table 5-32 Hardware Installation Problems (continued) Solving Network Problems These guidelines do not discuss the process of debugging the network cabling Table 5-33 Network Problems Table 5-33 Network Problems (continued) Solving Memory Problems Table 5-34 Memory Problems Solving Processor Problems Table 5-35 Processor Problems Solving CD-ROMand DVD Problems Table 5-36 CD-ROMand DVD Problems Solving Internet Access Problems Table 5-37 Internet Access Problems Table 5-37 Internet Access Problems (continued) Power On Self Test (POST) and Error Messages •Keyboard •Memory modules •Diskette drives •All SATA and SCSI mass storage devices Table 5-38 POST Error Messages (continued) Page http: Page Page A SCSI Devices SCSI Guidelines Using SCSISelect with SCSI Devices SMART Jumpers Page B SATA Devices SATA Guidelines SATA RAID Configurations Page C Connector Pins Enhanced Keyboard Mouse Ethernet RJ-45 Serial Interface USB IEEE Microphone Headphone Line-inAudio Line-outAudio Ultra SCSI SATA Monitor (VGA) Monitor (DVI) ATA/ATAPI (IDE) Standard Drive Cable 24-PinPower (Main) 8-PinPower (for Processors) 6-PinPower (Auxiliary PCI Express) D System Board Designators Page E Power Cord Set Requirements Page F Routine Care General Cleaning Safety Precautions Maximizing the Airflow Cleaning the Workstation Case Cleaning the Keyboard Cleaning the Monitor Cleaning the Mouse Page GAdditional Password Security and Resetting CMOS Resetting the Password Jumper Clearing and Resetting the CMOS Using the CMOS Button H Quick Troubleshooting Flows Initial Troubleshooting No Power Page Page No Video Page Page Error Messages Page Page No OS Loading No OS Loading from Hard Drive Page Page No OS Loading from Diskette Drive No OS Loading from CD-ROMDrive No OS Loading from Network Non-functioningDevice Page Index