Troubleshooting Checklist

Before running any of the diagnostic utilities, go through the following checklist to find possible solutions for workstation or software problems.

Are the workstation and monitor connected to a working electrical outlet?

Is the workstation turned on?

Is the green power light illuminated?

Is the monitor turned on?

Is the green monitor light illuminated?

Turn up the monitor brightness and contrast controls if the monitor is dim.

Press and hold any key. If the system beeps, then the keyboard is operating correctly.

Check all cables for loose or incorrect connections.

Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive.

Are all of the necessary device drivers installed?

Have all printer drivers been installed for each application?

Remove all diskettes and CDs from the drives before you turn on the system.

Are you running the latest BIOS version, drivers, and software updates?

System Diagnostics and Troubleshooting

Troubleshooting Checklist 133

Page 133
Image 133
HP xw9300 manual Troubleshooting Checklist