Solving Hardware Installation Problems

You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the on-screen instructions.

Table 5-32Hardware Installation Problems

Problem

Cause

Solution

A new device is not recognized as part of the system.

Device is not seated or connected properly.

Be sure that the device is properly and securely connected and that pins in the connector are not bent down.

Cables of new external device are loose or power cables are unplugged.

Be sure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.

Power switch of new external device is not turned on.

Restart the workstation, turn on the external device, then turn on the workstation to integrate the device with the workstation system.

When the system advised you of changes to the configuration, you did not accept them.

Reboot the workstation and follow the instructions for accepting the changes.

A PnP board might not automatically configure when added if the default configuration conflicts with other devices.

Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict.

Device hardware is not properly jumpered or otherwise configured.

Read the device-specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system.

Workstation will not start.

Wrong memory modules

 

were used in the upgrade or

 

memory modules were

 

installed in the wrong

 

location.

1.Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.

2.Observe the beeps and LED lights on the front of the workstation. Refer to “Power On Self Test (POST) and Error Messages” on page 165 to determine possible causes.

Beeps and power LED flashes

Memory is installed

RED five times.

incorrectly or is bad.

1.Reseat DIMMs.

2.Replace DIMMs one at a time to isolate the faulty module.

3.Replace third-party memory with HP memory.

4.Replace the system board.

156 System Diagnostics and Troubleshooting