Main
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Contents
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BlackBerry basics
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Typing shortcuts
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Maps shortcuts
Calendar shortcuts
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Phone
Phone basics
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Emergency calls
About emergency calls
Make an emergency call
Volume
Adjust the volume
Voice mail
Check your voice mail
Set a voice mail access number
Speed dial
Make a call using speed dial
Conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Call waiting
Call waiting prerequisites
Turn on call waiting
Call forwarding
About call forwarding
Call forwarding prerequisites
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Call blocking
Fixed dialing
Fixed dialing prerequisites
Turn on fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
TTY support prerequisites
Turn on TTY support
Phone settings
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Stop ending calls when you insert your device in the holster
Stop answering calls when you remove your device from the holster
Reset a call timer
About telecoil mode
Turn on telecoil mode
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
My phone number appears as Unknown in the phone
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Email messages
Email message basics
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Mark a message as opened or unopened
Create a link for a PIN
Email message folders
File an email message
Add, change, or delete an email message folder
Hide filed email messages
View messages in a specific folder
Stop a message from sending
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Email message filter options
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Email message forwarding
Forward messages from a specific email message folder to your device
Stop forwarding email messages to your device
Request delivery or read confirmation for email messages
Add a signature
Set an out-of-office reply
Set the email address that you use to send messages
Delete the disclaimer from an email message
Use color to differentiate work messages from other messages
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I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some email message folders appear dimmed
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PIN messages
PIN message basics
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Stop a message from sending
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I cannot use a shortcut to view one type of message in a message list
SMS text messages
SMS text message basics
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Mark a message as opened or unopened
View messages in a specific folder
Cell broadcasting
About cell broadcasting
Cell broadcasting prerequisites
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set how long your service center attempts to send SMS text messages
Set a wireless network type for sending SMS text messages
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MMS messages
MMS message basics
Create a slide show in an MMS message
Record and send a voice note
Set the importance level for a message
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MMS message attachments
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Request delivery or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
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Block MMS messages
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I cannot attach a file to an MMS message
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Typing
Typing basics
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Use shortcut keys on the Home screen
Typing input methods
About typing in Arabic or Russian
Type in Arabic or Russian using SureType technology
Word list
Change a custom word list item
Delete a custom word list item
Delete all custom word list items
Stop displaying contacts in the list that appears when typing
Stop adding items to the custom word list automatically
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Typing shortcuts
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Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
Search for text in a message, attachment, web page, or memo
Search for organizer data and messages that contain specific information
Search shortcuts
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Attachments
Attachment basics
Document attachments
Type a password for a password-protected .pdf file attachment
View tracked changes in a document
View the table of contents in a document
Spreadsheet attachments
Media attachments
View a list of pages in a multi-page .tif file attachment
Switch pages in a multi-page .tif file attachment
Enhance a section of a picture
Presentation attachments
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
A skipped content bar appears in a document
A question mark appears on a slide
Synchronization
About synchronization
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Wireless data restoration prerequisites
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
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Browser
Browser basics
About browser configurations
Visit a web page
Follow a link
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Links, pictures, and web page addresses
Forward a web page address
View a full picture on a web page
Zoom in to or out from a picture
Rotate a picture
Set how pictures load in the browser
Web page requests
Bookmarks
Add a bookmark
Make a web page available offline
Change a bookmark
Forward a bookmark
Delete a bookmark
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Web feeds
About web feeds
Subscribe to a web feed
View the description for a web feed title
View the full content for a web feed title
Browser settings
Clear a browser cache
Clear browser history
Turn on JavaScript support
Set the number of times animated graphics repeat
Set the web content type that the browser accepts
Set the home page
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn on browser push
Browser push options
Browser shortcuts
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Applications
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Media
Media files and folders
About media files and folders
Add a media folder
Rename a media folder
Move a media file
Set the amount of memory available for media files
View properties for a media file or folder
Sort media files and folders
Media file management
Forward a media file
Pictures
View a picture
Zoom in to or out from a picture
Rotate a picture
Pan a picture
View pictures as a slide show
Set the interval between slides in a slide show
Save a picture
Use a picture as the Home screen background
Download a Home screen background
Ring tones
Use a headset
Play a ring tone
Download a ring tone
Save a ring tone
Rename a ring tone
Delete a ring tone
Media shortcuts
Media troubleshooting
I cannot sort pictures on my device
Maps
Locations
Directions
Get directions to a location from your current location
Forward directions
Map basics
Pan a map
Zoom in to or out from a map
Map views
Switch views
Tracking
Tracking prerequisites
Set a GPS receiver to use when you track your movement
Track your movement
View north at the top of a map
Location bookmarks
Add a bookmark for a location
Maps shortcuts
Map troubleshooting
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Assign a ring tone to a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About categories
Create a category for contacts, tasks, or memos
Address lookup
Search for contacts in your organization's address book
Manage address lookup results
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Contact list settings
Contact troubleshooting
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Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Open an appointment or meeting
Delete an appointment or meeting
Meetings
View your calendar when responding to a meeting
Calendar settings
Set the default calendar view
Set the default reminder time for calendar entries
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Set how long your device stores calendar entries
View the number of contacts, calendar entries, tasks, or memos stored on your device
Calendar shortcuts
Calendar troubleshooting
I cannot schedule appointments that span multiple days
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Tasks
Task basics
Create a task
Recurrence fields
Change a task
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Task list settings
Set a snooze time for reminders
View tasks in the calendar
View the number of contacts, calendar entries, tasks, or memos stored on your device
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Memos
Memo basics
Create a memo
Change a memo
Forward a task or memo
Delete a memo
About categories
Create a category for contacts, tasks, or memos
Memo list settings
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Alarm
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Calculator
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Bluetooth technology
Bluetooth technology basics
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology settings
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
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Date and time
Set the date and time
Get the date and time from the wireless network automatically
Date and time troubleshooting
The time on my device is incorrect
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Notification profiles
Notification basics
About notification profiles
Switch notification profiles
Create a notification profile
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
View a list of saved ring tones
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
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Notification profile troubleshooting
BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Turn off invitation forwarding options
Delete a contact
View a contact's information
Rename a contact
Add a group
Conversations
Start a conversation
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Availability
Receive notification when a contact becomes available
Display and keyboard
Backlighting
Display settings
Use a picture as the Home screen background
Download a Home screen background
Set the display font
About organizing applications
Keyboard settings
Turn on key tones
Set the cursor speed
Assign an application to a Convenience key
Themes
Display troubleshooting
Language
Set the display language
Add or delete a display language
About typing input languages
Set the typing input language
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Wireless network coverage
Find information about wireless coverage indicators
Turn off the connection to the wireless network
Turn on wireless coverage notification
About the preferred wireless network list
Set the wireless network connection speed
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Power and battery
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SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
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Security
Security basics
Set a limit for device password attempts
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Advanced security
Smart cards
Use a certificate to authenticate your smart card
Security troubleshooting
I cannot unlock my device using my smart card
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
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Service books
About service books
Accept a service book
Delete a service book
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Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
Phone troubleshooting
I cannot file email messages
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Attachment troubleshooting
Synchronization troubleshooting
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Calendar troubleshooting
Alarm troubleshooting
Bluetooth technology troubleshooting
Notification profile troubleshooting
Display troubleshooting
Language troubleshooting
Wireless network coverage troubleshooting
Security troubleshooting
Diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
View the version number of the BlackBerry Device Software on your device
I cannot run or submit a diagnostic report
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Abbreviation list
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Legal notice