Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Troubleshooting PGP protected messages

User Guide Messages

4. Press the key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1.On the Home screen or in a folder, click the Options icon.

2.Click Security > PGP.

3.Clear the Warn about problems with my PGP keys check box.

4.Press the key > Save.

To turn on the prompt again, select the Warn about problems with my PGP keys check box.

Troubleshooting: PGP protected messages

Some signing and encryption options are not available on my device

Try performing the following actions:

•Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message	Press R
Reply to all in an email or a PIN message	Press L
Forward a message	Press F
File an email message	Press I
View or hide the email address of a contact	Highlight the contact in the To or From field. Press Q.

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