Blackberry 9780 Service books and diagnostic reports, Accept, delete, or restore a service book

User Guide Service books and diagnostic reports

Service books and diagnostic reports

Accept, delete, or restore a service book

Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.

If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > Advanced System Settings > Service Book.

3.Highlight a service book.

4.Press the key.

•To accept a service book, click Accept.

•To delete a service book, click Delete.

•To restore a service book, click Undelete.

Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.

1.On the Home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Press the key > Run.

View, submit, or delete a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Highlight a report.

5.Press the key.

•To view the diagnostic report, click View Report.

•To submit the diagnostic report, click Email Report or PIN Report.

•To delete the diagnostic report, click Delete.

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