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Blackberry 9780, NO_CARRIERCNETBBBOLD9780BLKTMB Troubleshooting: Storage and media cards

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Stop storing messages sent from your device on your computer, 72

Receive only the first section of long email messages, 70

Change the size of pictures that you take, 128

The application memory on my device is low, 244

Troubleshooting: Storage and media cards

The application memory on my device is low

When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists

applications and languages that you do not use frequently. You can delete applications and languages in this list.

Consider the following guidelines:

• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.

• Verify that you have deleted contacts that are already in your organization's address book.

• Verify that you have deleted media files from the device memory.

• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the

previous version of the BlackBerry Device Software.

• Verify that you have cleared the browser cache.

Related topics

View the amount of available storage space on your device, 241

Tips: Freeing and conserving storage space, 22

User Guide Memory and media cards

244

Contents

Main Page Contents Page Page Page Page Page Page Page Quick Help Top 10 Set up an email address Find or hide an application icon About adding applications Add or change your signature Use a picture as your device wallpaper Supported audio and video file formats Transfer a file from your computer to your device using your device as a USB memory drive Open, close, or switch between tabs Reconcile email over the wireless network Getting to know your smartphone Important keys Select commands using pop-up menus Tips: Doing things quickly Applications Status indicators Tips: Managing indicators Feature availability Tips Tips: Finding apps Tips: Doing things quickly Tips: Managing indicators Tips: Extending battery life Tips: Freeing and conserving storage space Tips: Keeping your information safe Tips: Updating your software Visit the Setup application Make it yours Your Home screen Switch themes Use a picture as your device wallpaper Move an application icon Add, change, or delete a folder on the Home screen Find or hide an application icon Add a shortcut to your Home screen or Favorites view Set the number of icons that appear on the Home screen Change what happens when you type on the Home screen Add a message that appears when your device is locked Get apps, music, ring tones, pictures, and videos About adding applications Transfer a file from your computer to your device using your device as a USB memory drive Transfer your media files from your computer to your device using BlackBerry Desktop Software Calls and sound profiles Change the default volume for calls Change your ring tone, notifiers, or reminders Add a contact alert Set up speed dial for a contact Add a contact picture for caller ID Typing and trackpad Set the cursor speed Set the trackpad sensitivity Change your typing style Page Shortcuts Phone shortcuts Message shortcuts Page Typing shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Search shortcuts Map shortcuts Troubleshooting: Shortcuts I cannot use a shortcut Phone Phone basics Find your phone number Make a call Answer a call Answer a second call Mute a call Place a call on hold Page Emergency calls About emergency calls and Emergency Callback Mode Make an emergency call Volume Change the default volume for calls Voice mail About your voice mail greeting and voice mail password Check your voice mail Change the voice mail access number and password Change how many times your device rings before the call goes to voice mail Speed dial Set up speed dial for a contact Change the contact that is assigned to a speed dial key Call waiting, call forwarding, and call blocking Turn on call waiting About call forwarding Forward calls Add, change, or delete a call forwarding number About call blocking Block calls Change the call blocking password Fixed dialing and smart dialing About fixed dialing Turn on fixed dialing Add, change, or delete a contact in your fixed dialing list About smart dialing Set the default country code and area code Set options for dialing extensions Conference calls About conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Call logs About call logs Send a call log Delete call logs Add, change, or delete call log notes Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Change how you answer or end calls with the holster Reset a call timer About hearing aid mode Phone shortcuts Troubleshooting: Phone I cannot make or receive calls My phone number appears as Unknown in the Phone application I cannot check my voice mail I cannot make calls using a voice command I cannot change the number of times that my device rings Page Voice commands Perform an action using a voice command Available voice commands Change the language for voice commands Turn off choice lists for voice commands Change the options for voice prompts Improve voice recognition Troubleshooting: Voice dialing I cannot make calls using a voice command My device does not recognize names or numbers in voice commands Messages Email Set up an email address Composing and sending email Send an email Reply to or forward an email or PIN message Check spelling Save a draft of a message Attach a file to an email Attach a contact to a message Add or change your signature Change the email address that you use to send messages or meeting invitations Delete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email View an address instead of a display name Mark a message as opened or unopened Save a message About flags Add, change, or remove a flag Group email by subject Use color to differentiate work messages from other messages Hide sent messages from the message inbox Hide messages from the Messages application Filing email About synchronization of email folders: File an email: Add, move, rename, or delete an email folder : Forward messages from a specific email folder to your device: Hide filed email from the message inbox: View filed messages: Email options Set an out-of-office reply Change options for your personal email account Turn on or turn off read receipts Page Stop displaying recent contacts in email address fields View call logs in the Messages application Storing and forwarding email Set how long your device stores messages: Stop storing messages sent from your computer on your device: Email filters About email filters Create an email filter Create an email filter based on a contact or subject Options for email filters Turn on an email filter Change, prioritize, or delete an email filter Synchronizing email About synchronization Reconcile email over the wireless network Delete email on your device and in your email application on your computer Empty the deleted items folder on your computer from your device About synchronization conflicts Manage email reconciliation conflicts PIN messages About PIN messages Find your PIN Composing and sending PIN messages Compose and send a PIN message Reply to or forward an email or PIN message Check spelling Save a draft of a message Attach a contact to a message Set an importance level for received PIN messages Viewing and replying to PIN messages Save a message Hide sent messages from the message inbox PIN message options Set how long your device stores messages Open a new message automatically when you remove your device from your holster Hide the new or unopened message indicator Text messages About text messages Composing and sending text messages Send a text message Set whether pressing the Enter key sends text messages Forward a text message Attach a file to a text message Set the importance level for text messages that you send Request delivery notification or read notification for a text message Stop a message from sending Viewing and replying to text messages Search for text in a message, in a file, or on a web page View filed messages Delete the history from a text message Save a media file from a text message Save a vCard contact attachment from a message Add an appointment to your calendar from a text message Change how your text messages look Show names in the history of text messages Options for text messages Stop receiving text messages when roaming Block text messages Store text messages on your SIM card Set how long your device stores messages Turn off AutoText for text messages Set how long your service center attempts to send text messages Set a wireless network type for sending text messages Open a new message automatically when you remove your device from your holster Hide the new or unopened message indicator Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Security options for messages Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter Attachments About files and attachments Open a file or an attachment Save a file or an attachment Send a file as an attachment Open a link in a file or an attachment Set font options for a file or an attachment View properties for a file vCard contact attachments S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a message with a pass phrase Attach a certificate to a message Download the certificate used to sign or encrypt a message Add a certificate from a message S/MIME-protected message status Encryption status indicators S/MIME-protected message options Change your signing or encryption certificate Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Page S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device I cannot open an attachment in an encrypted message IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Prerequisites: IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryption PGP protected messages PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Download the PGP key used to sign or encrypt a message Add a PGP key from a message Add a PGP key from an attachment Attachment indicators in PGP protected messages PGP protected message status Encryption status indicators Digital signature indicators for PGP protected messages PGP protected message options Change your signing and encryption key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Turn off the prompt that appears before a PGP protected message is truncated Message shortcuts Page Troubleshooting: Messages I cannot send messages I am not receiving messages I am not receiving email from personal folders on my computer Page HTML email messages do not appear correctly Some email folders appear dimmed Email filters are not working correctly I cannot turn on cell broadcasting I cannot attach a file to a text message I cannot use a shortcut to view one type of message in a message inbox A skipped content bar appears in a document Page Files File basics About files and attachments Open a file or an attachment Save a file or an attachment Search for a file that is saved on your device Search for a file that is saved on your organization's network Save a file from your organization's network to your device Send a file as an attachment Open a link in a file or an attachment Managing files and attachments View properties for a file Move, rename, or delete a file Page Page Save a slide Troubleshooting: Attachments Media Music Shuffle or repeat songs Playlists Create a standard or an automatic playlist Add the song that is playing to a playlist Change the order of songs in a playlist Delete a song from a playlist Rename or delete a playlist Rename, move, copy, or delete an audio file or a video file View properties for a media file Change the amount of time before the media player screen closes Podcasts Page Videos Keep backlighting on when you play a video Display closed captions in videos Change the amount of time before the media player screen closes Video camera Record a video Turn on video lighting Change the video size and format Change the location for storing videos that you take Camera Take a picture Change the flash setting for pictures that you take Change the camera scene mode Change the size of pictures that you take Geotag pictures that you take Change the autofocus setting Turn off digital zoom for the camera Change the review duration of the pictures that you take Pictures View pictures as a slide show Change the number of seconds between slides in a slide show View pictures in list view or thumbnail view Create a picture folder Import pictures to the Pictures application Voice notes Record a voice note Ring tones Page Media storage Storage and media cards Supported media cards Repair files stored on your media card or on your device View the amount of memory used by media files Turn off media card support About compression About file encryption Turn on encryption Picture folders Create a picture folder Import pictures to the Pictures application Find a picture that you took with the camera Transferring and downloading media files About transferring and synchronizing media files Transfer a file from your computer to your device using your device as a USB memory drive Transfer your media files from your computer to your device using BlackBerry Desktop Software Send a media file Receive a media file using Bluetooth technology Supported audio and video file formats Media shortcuts Troubleshooting: Media My device is not using the correct ring tone or wallpaper Some pictures that I take are blurry The flash dims or turns off I cannot save media files I cannot open media files My device does not recognize my media card I cannot find podcasts The media player screen closes Ring tones, sounds, and alerts About ring tones, sounds, and alerts Change your ring tone, notifiers, or reminders Add a custom profile Add a contact alert Silence your device Flashing LED Change alarm notification options Turn on event sounds Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected My device is not ringing or vibrating when I receive a call or message Browser Browser basics Browsing web pages Visit a web page or search the Internet About tabbed browsing Page Turn on browser shortcuts Viewing, copying, and forwarding addresses View the address for a web page Copy an address for a web page, link, or picture Send a web address Browser bookmarks About bookmarks for web pages Add a bookmark for a web page Change or delete a bookmark for a web page Send a bookmark for a web page RSS feeds About RSS feeds Add an RSS feed from the browser Browser options Change your home page or start page Turn off JavaScript support Stop loading images or playing embedded media files on web pages Stop blocking pop-ups on web pages Change the font size for text on web pages Set the character encoding for all web pages Receive a prompt before you close the browser or stream media from the Internet Delete browsing information Browser security About TLS TLS options Manage browser security Add a trusted content server Add or change a web site that is associated with a certificate Browser push About browser push Browser push options Turn off browser push Browser shortcuts Troubleshooting: Browser No browser is available on my device I cannot play a song or video on a web page I receive a prompt to switch networks when I stream a song or video I cannot open a new tab Calendar Calendar basics Switch calendar views Go to a specific date in the calendar Schedule a meeting or an appointment Meetings Schedule a meeting or an appointment Delete an appointment, meeting, or alarm Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Conference call meetings About conference calls Create a conference call meeting from your device Create a conference call meeting from your computer Enter a conference call meeting Save your conference call information Synchronizing calendar Page Calendar options Change how the calendar is displayed Change options for reminders Change options for multiple calendars Change the default calendar Calendar shortcuts Troubleshooting: Calendar I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization I cannot enter a conference call with the Join Now option Page Contacts Contact basics Add a contact Create a custom contact field Add a pause or a wait to a phone number Customizing contacts Add a contact picture for caller ID Change or delete a contact picture About categories Categorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts Page Personal distribution lists Create a personal distribution list Change or delete a personal distribution list Multiple contact lists About multiple contact lists View a different contact list Change the default contact list Contact list options Troubleshooting: Contacts Contact list field data is not appearing on my computer My contact pictures keep changing Page Clock Set the date and time Change what appears on the screen when your device is charging Change the clock face Display a second time zone on the clock Turn on the alarm Silence the alarm Change alarm notification options Turn on bedside clock mode Set options for bedside clock mode Use the stopwatch Use the timer Change timer notification options Troubleshooting: Clock The time on my device is incorrect Tasks and memos Create a task or memo Send a task or memo Change or delete a task or memo Change the status of a task Hide completed tasks Show tasks in the calendar Synchronizing tasks and memos Page About categories Categorize a contact, task, or memo Create a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing Typing basics Typing input methods Change your typing style Find more information about typing in other languages Typing options Change the default currency symbol Spelling checker Check spelling Change options for checking spelling Stop displaying spelling suggestions in the list that appears when you type Custom dictionary About the custom dictionary Add, change, or delete a word in the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoText Create an AutoText entry Change or delete an AutoText entry Undo an AutoText change Typing shortcuts Troubleshooting: Typing I cannot check spelling Keyboard Assign an application to a Convenience key Change the default currency symbol Set the cursor speed Turn on key tones Set the trackpad sensitivity Turn off trackpad sounds Troubleshooting: Keyboard No application opens when I press a Convenience key Language Page Screen display Set options for backlighting Use a picture as your device wallpaper Change the display font Organizing applications on the Home screen About organizing application icons Find or hide an application icon Add, change, or delete a folder on the Home screen Move an application icon Add a message that appears when your device is locked Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverage Themes About themes Troubleshooting: Display My display changed No application opens when I press a Convenience key The screen turns off GPS technology About GPS technology Turn on GPS technology Set the GPS receiver that you use to track your movement Get your GPS location Prevent others from tracking your location Turn off location aiding Troubleshooting: GPS technology I cannot use GPS technology Maps Map basics View a location on a map View an address on a map using a link Send a location Pan a map Zoom in to or out from a map View a list of points of interest near a location Page Map options Keep backlighting on when you track your movement Set the GPS receiver that you use to track your movement Map shortcuts Troubleshooting: Maps Applications About multitasking Keep an application running in the background and switch to another application Close an application so that it is not running in the background About adding applications About social networking applications About instant messaging applications Require your device password before adding an application Page BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software over the wireless network Update the BlackBerry Device Software from a web site Update the BlackBerry Device Software using the BlackBerry Desktop Software Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network My device does not have enough available memory to update the BlackBerry Device Software Manage Connections Manage Connections basics Check what wireless networks your device connects to Wireless coverage indicators Turn on or turn off a network connection Turn on or turn off data service or set roaming options Check the status of network connections and services Mobile network Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming options Preferred wireless network list About the preferred wireless network list Add a wireless network to the preferred wireless network list Delete a wireless network from the preferred wireless network list Change the order of preferred networks Mobile network options Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverage Troubleshooting: Mobile network I cannot connect to the mobile network Error messages Data service unavailable : Wi-Fi technology About connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Change, move, or delete a saved Wi-Fi network Prevent your device from connecting to a saved Wi-Fi network Turn on the prompt that appears for hotspots Options for saved Wi-Fi networks Page Install a root certificate on your device UMA connection settings About using UMA with a Wi-Fi network Change your UMA connection preferences Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Wi-Fi technology troubleshooting I cannot connect to a Wi-Fi network Bluetooth technology Bluetooth technology basics About Bluetooth Turn on Bluetooth technology Pair with a Bluetooth enabled device Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Prevent your device from making contacts available to other Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Set the message types that your Bluetooth enabled car kit notifies you of Turn off a Bluetooth profile Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Power and battery Page Memory and media cards About compression About file encryption Turn on encryption Tips: Freeing and conserving storage space Troubleshooting: Storage and media cards The application memory on my device is low Search Search for an item Set the types of items that are included in searches Search for messages Message search criteria Do more with your message search results Search for text in a message, in a file, or on a web page View, change, or delete a saved search Search for a contact in your organization's address book Search shortcuts SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your contact list Copy a contact from your contact list to your SIM card Change or delete a SIM card contact Store text messages on your SIM card Change the display name for a phone number About SIM card security Page Security Security basics About the device password Set a device password Change the device password Lock your device Lock your device when you insert it in the holster Set a limit for device password attempts Delete device data, third-party applications, or media card files Password keeper About the password keeper Change a password in the password keeper Add a password to the password keeper Generate a random password Page Encryption About encrypting data on your device About file encryption Turn on encryption Set encryption strength Use a certificate to encrypt the encryption keys on your device About encryption keys Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the temporary device memory Delete sensitive application data from the temporary device memory Certificates About certificates Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server About certificate enrollment Download a certificate from a certificate authority Import a certificate or PGP key that is saved on your device Import a certificate or PGP key from a media card View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificate Delete a certificate Certificate status Status indicators for certificates and certificate authority profiles Check the revocation status of a certificate or certificate chain Change the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate options Change the display name for a certificate Add an email address to a certificate Turn off the display name prompt that appears when you add a certificate to the key store Turn off the fetch status prompt that appears when you add a certificate to the key store Change how often a certificate authority profile checks certificate status Certificate shortcuts PGP keys About PGP keys PGP key basics Download a PGP key from an LDAP-enabled server Page Send a PGP key Delete a PGP key Clear the PGP data cache PGP key status PGP key status indicators Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP key PGP key options Change the display name for a PGP key Turn off the display name prompt that appears when you add a PGP key to the key store Turn off the fetch status prompt that appears when you add a PGP key to the key store PGP key shortcuts Certificate servers Add a certificate server Change connection information for a certificate server Connection options for OCSP and CRL servers Connection options for LDAP-enabled servers and DSML-enabled servers Send connection information for a certificate server Delete a certificate server Key store About the key store Change the key store password Synchronize the key store password with the device password Change when your device deletes the key store password Add contacts to your Contacts application automatically when you add items to the key store Change the service that your device uses to download certificates Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists Reject certificate revocation lists from unverified CRL servers Smart cards About using a smart card with your device Turn on two-factor authentication Import a certificate from a smart card Lock your device when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Switch smart password filters Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically Store the passphrase for your smart card on your device VPN settings About VPN profiles Log in to a VPN Change the user name and password for a VPN profile About software tokens Verify security software manually Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Set permissions for a third-party application Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting: Security Service books and diagnostic reports Accept, delete, or restore a service book Run a diagnostic report View, submit, or delete a diagnostic report Page Synchronization About synchronization Reconcile email over the wireless network Delete email on your device and in your email application on your computer Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Empty the deleted items folder on your computer from your device Troubleshooting: Synchronization Email is not reconciling over the wireless network Organizer data is not synchronizing over the wireless network Contact list field data is not appearing on my computer Page Accessibility options About accessibility options Screen accessibility options Display closed captions in videos Change the display font Audio and phone accessibility options Turn on event sounds Add a contact alert Hearing aid mode About hearing aid mode TTY support About TTY support Turn on TTY support Voice dialing Perform an action using a voice command Typing accessibility options Change or delete an AutoText entry Type text using the predictive input method Change your typing style Calculator BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Page Word Mole game Word Mole game basics About the Word Mole game Form a word Word Mole game scoring Single-player games Turn on tutorial mode Save a game Resume a game Multiplayer games Invite a player Accept an invitation Set multiplayer game options Change your screen name Troubleshooting: Word Mole Glossary Page Page Page Page Legal notice