User Guide

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Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual User Guide

Contents

BlackBerry Bold 9780 Smartphone SWDT643442-941426-0128013204-001 Contents 113 148 184 207 216 249 296 Change your ring tone, notifiers, or reminders Set up an email addressQuick Help Top BlackBerry Desktop Software Find or hide an application iconAbout adding applications BlackBerry App World Type File format Add or change your signatureUse a picture as your device wallpaper Supported audio and video file formats Video Open, close, or switch between tabs Reconcile email over the wireless network Getting to know your smartphoneImportant keys Select commands using pop-up menus Key Mark as Favorite Switch to the Favorites , Media , Downloads , and FrequentTips Doing things quickly Applications Status indicators Key Mark Prior Tips Managing indicatorsPhone Key Mark Opened Security Security Status Information View IT Policy Feature availability Tips Finding apps Tips It from the Messages icon, click the icon Tips Extending battery life Device Auto On/OffDisplay Screen Display Tips Freeing and conserving storage space Security Encryption Security PasswordTips Keeping your information safe Key Options Message Display and Actions Tips Updating your software Visit the Setup applicationAutomatically Update your BlackBerry Desktop Software Make it yours Move an application icon Switch themesYour Home screen Use a picture as your device wallpaper Add a shortcut to your Home screen or Favorites view Change what happens when you type on the Home screenAdd a message that appears when your device is locked Find or hide an application icon About adding applications Get apps, music, ring tones, pictures, and videos Change the default volume for calls Calls and sound profilesFrom the Home screen, press the key Set up speed dial for a contact Change your ring tone, notifiers, or remindersAdd a contact alert Set the trackpad sensitivity Typing and trackpadAdd a contact picture for caller ID Set the cursor speed Find more information Ring Tones ShortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Your message inboxMove around your message inbox Press the Left Shift key or Right Shift key Typing shortcutsA spreadsheet A presentation Pictures Media shortcutsDelete key Audio and video files Browser shortcuts Camera and video cameraOn a web Move around a web Calendar shortcutsSearch shortcuts Press Y Space Troubleshooting ShortcutsMap shortcuts Cannot use a shortcut Make a call PhonePhone basics Find your phone number Answer a second call Mute a callPlace a call on hold Turn on the speakerphone Dial using numbers or lettersSwitch applications during a call About using a headset Emergency calls VolumeAbout emergency calls and Emergency Callback Mode Adjust the volume Improve sound quality during a call Change the default volume for callsAbout your voice mail greeting and voice mail password Voice mail Check your voice mail Change the voice mail access number and passwordSet up speed dial for a contact Speed dial About call forwarding Call waiting, call forwarding, and call blockingChange the contact that is assigned to a speed dial key Turn on call waiting Block calls Forward callsAdd, change, or delete a call forwarding number About call blocking Turn on fixed dialing Change the call blocking passwordFixed dialing and smart dialing About fixed dialing Set options for dialing extensions Set the default country code and area codeAdd, change, or delete a contact in your fixed dialing list About smart dialing Create a phone number link for a conference call Conference callsAbout conference calls Make a conference call About call logs Call logsDisconnect a contact from a conference call Leave a conference call View call logs in the Messages application Multiple phone numbersDelete call logs Add, change, or delete call log notes Sort phone numbers or contacts on the Phone screen Switch the active phone numberPhone options Turn on dialing from the Lock screen Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsReset a call timer Press the key Options In-call Settings Turn on TTY support About hearing aid modeTurn on hearing aid mode About TTY support Cannot make or receive calls Troubleshooting Phone Cannot change the number of times that my device rings Cannot make calls using a voice commandMy phone number appears as Unknown in the Phone application Cannot check my voice mail Related topics Feature availability Some features are not available on my device Voice commands Perform an action using a voice commandAvailable voice commands Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Cancel Improve voice recognition Troubleshooting Voice dialing Resend a message MessagesComposing and sending email Send an email Save a draft of a message When you are composing a message, press the key Save DraftReply to or forward an email or PIN message Check spelling Delete the original text from a reply message Attach a contact to a messageAdd or change your signature Delete the disclaimer from an email Viewing and replying to email Delete messages View an address instead of a display nameMark a message as opened or unopened Save a message Press the key Options Message Display and Actions Add, change, or remove a flagChange how a message inbox displays messages Group email by subject Select the Hide Sent Messages check box Press the key Save Hide sent messages from the message inboxHide messages from the Messages application Filing email Select the Hide Filed Messages check box Press the key Save Press the key File Highlight a folder Turn on or turn off read receipts Email optionsSet an out-of-office reply Change options for your personal email account Clear the Download Images Automatically check box Hide the new or unopened message indicatorStop loading pictures in Html email messages Receive only the first section of long email messages Clear the Confirm Delete check box Press the key Save Stop displaying recent contacts in email address fieldsView call logs in the Messages application Storing and forwarding email Clear the Send Email to Handheld check box Email filtersAbout email filters Clear the Save Copy In Sent Folder check box Create an email filter Create an email filter based on a contact or subjectOptions for email filters Change, prioritize, or delete an email filter Turn on an email filter Change the Delete On field to Mailbox & Handheld Reconcile email over the wireless networkSynchronizing email About synchronization About synchronization conflicts Manage email reconciliation conflictsPress the key Purge Deleted Items Composing and sending PIN messages PIN messagesAbout PIN messages Find your PIN Set an importance level for received PIN messages Select the Display PIN Messages in Red check box Viewing and replying to PIN messagesCreate a link for a PIN View filed messages Set how long your device stores messages PIN message options About text messages Text messages Press the key Compose Text Message Composing and sending text messagesSend a text message Set whether pressing the Enter key sends text messages Picture Video Location Audio Voice Note Contact Appointment Forward a text messageAttach a file to a text message Set the importance level for text messages that you send Highlight the message Press the key Delete Viewing and replying to text messagesDelete the history from a text message Save a media file from a text message Show names in the history of text messages Save a vCard contact attachment from a messageAdd an appointment to your calendar from a text message Change how your text messages look Store text messages on your SIM card Stop receiving text messages when roamingOptions for text messages Block text messages Turn off AutoText for text messages Set a wireless network type for sending text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Rename a cell broadcast channel Security options for messagesBlock incoming messages Stop receiving messages from a cell broadcast channel Add Email Address Add Phone Number Add PIN Reset a blocked message counterPress the key Reset Count or Reset All Counts Add a contact to your allowed sender list Save a file or an attachment AttachmentsAbout files and attachments Open a file or an attachment View properties for a file Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment About vCard contact attachments MIME-protected messagesVCard contact attachments MIME-protected message basics Download the certificate used to sign or encrypt a message Sign or encrypt a messageEncrypt a message with a pass phrase Attach a certificate to a message MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsIndicator Description MIME-protected message options About message classifications Change the default signing and encryption optionChange the default message classification Click Device Advanced System Settings Default Services Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages Prerequisites IBM Lotus Notes native encryption MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Encrypt a PGP protected message with a pass phrase Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basics Add a PGP key from a message Attachment indicators in PGP protected messagesAttach a PGP key to a message Download the PGP key used to sign or encrypt a message Digital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key SavePGP protected message options Change your signing and encryption key 104 Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Click Security PGP Change the Message Viewer Icons field Troubleshooting PGP protected messages File and attachment shortcuts Cannot send messages Troubleshooting Messages Am not receiving messages Am not receiving email from personal folders on my computerResend the message Some messages no longer appear on my device Cannot file emailCannot send text messages Am not receiving text messages Cannot turn on cell broadcasting Html email messages do not appear correctlySome email folders appear dimmed Email filters are not working correctly Cannot attach a file to a text message Skipped content bar appears in a document 112 Question mark appears on a slide File basics Files Search for a file that is saved on your device Save a file from your organizations network to your device114 Move, rename, or delete a file Managing files and attachments Move around a spreadsheet View the table of contents in a documentView the content of a cell View tracked changes in a document Set display options for a spreadsheet Switch presentation viewsSwitch slides Change the size of a column Slide view 118 Save a slide Troubleshooting Attachments Shuffle or repeat songs MediaMusic Play a media file Change the order of songs in a playlist PlaylistsCreate a standard or an automatic playlist Add the song that is playing to a playlist Amplify the volume using the audio boost feature Improve sound quality for media filesRename or delete a playlist View properties for a media file Change the Close Media Player When Inactive fieldPodcasts Rename, move, copy, or delete an audio file or a video file Adjust the volume Clear the Turn Off Auto Backlighting check box Keep backlighting on when you play a videoVideos Display closed captions in videos Video camera Change the location for storing videos that you take Record a videoTurn on video lighting Change the video size and format Take a picture Change the flash setting for pictures that you takeChange the camera scene mode Camera Change the review duration of the pictures that you take Change the autofocus settingGeotag pictures that you take Turn off digital zoom for the camera Zoom, pan, or rotate a picture Change the Warn when pictures remaining drops to fieldPictures Change the location for storing pictures that you take Create a picture folder View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in list view or thumbnail view Click Import Pictures Voice notesFind a picture that you took with the camera Record a voice note Ring tones 134 Storage and media cards Media storage Turn on encryption Turn off media card supportAbout compression About file encryption 137 Picture foldersCreate a picture folder Import pictures to the Pictures application 138 Transferring and downloading media filesAbout transferring and synchronizing media files Find a picture that you took with the camera Receive a media file using Bluetooth technology Send a media file139 Device 140 Supported audio and video file formats Troubleshooting Media My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Flash dims or turns off Cannot save media filesCannot open media files 143 My device does not recognize my media cardCannot find podcasts Media player screen closes 144 Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Change your ring tone, notifiers, or reminders Add a custom profile Add a contact alertSilence your device Flashing LED color Description Change alarm notification optionsFlashing LED Turn on event sounds Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedSelect the Event Sounds check box Press the key Save Browser Browser basicsBrowsing web pages Return to the home Move back or forward a webRefresh a web View a list of web pages that you visited recently Viewing, copying, and forwarding addresses Turn on browser shortcuts Add a bookmark for a web Browser bookmarksViewing pictures and playing media files About bookmarks for web pages Add, rename, or delete a bookmark folder for web pages RSS feedsSend a bookmark for a web File a bookmark for a web Change your home page or start Browser optionsAbout RSS feeds Add an RSS feed from the browser Set the character encoding for all web pages Web Content section, change the Default text encoding fieldStop blocking pop-ups on web pages Change the font size for text on web pages Turn on geolocation in the browser Browser securityDelete browsing information Turn off cookies in the browser Manage browser security Add a trusted content serverClick Security Advanced Security Settings TLS TLS options Browser push About browser pushBrowser push options Turn off browser push Click Device Advanced System Settings Browser Push Cannot open a new tab Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a web Go to a specific date in the calendar Switch calendar viewsCalendar Calendar basics 161 Set an alarm in the calendarSwitch calendars Meetings Check availability of meeting participants Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Respond to a meeting invitation Send an email message to all meeting participants Conference call meetingsForward a meeting invitation Delegate a meeting invitation Example Create a conference call meeting from your deviceCreate a conference call meeting from your computer Enter a conference call meeting About synchronization Synchronize organizer data over the wireless networkSynchronizing calendar Save your conference call information About backing up and restoring device data About synchronization conflicts166 Change options for reminders Calendar optionsManage data synchronization conflicts Change how the calendar is displayed Change the default calendar Change how long your device stores calendar entriesShow tasks in the calendar Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days 170 Create a custom contact field ContactsContact basics Add a contact Add a contact picture for caller ID Customizing contactsChange or delete a contact Search for a contact in your organizations address book Create a category for contacts, tasks, or memos Change or delete a contact pictureAbout categories Categorize a contact, task, or memo 174 Synchronizing contacts 175 Personal distribution lists Create a personal distribution listChange or delete a personal distribution list About multiple contact lists Change the default contact listMultiple contact lists Contact list options Troubleshooting Contacts 179 Press the key Save 180 ClockSet the date and time Change the clock face Turn on the alarm Silence the alarmDisplay a second time zone on the clock Use the stopwatch Turn on bedside clock modeSet options for bedside clock mode Use the timer 183 Change timer notification optionsTroubleshooting Clock Time on my device is incorrect Change or delete a task or memo Tasks and memosCreate a task or memo Send a task or memo Hide completed tasks Show tasks in the calendarSynchronizing tasks and memos Synchronize organizer data over the wireless network About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing basics Typing Change your typing style Change the default currency symbolTyping input methods Typing options Set the trackpad sensitivity Spelling checkerTurn on key tones Turn off trackpad sounds About the custom dictionary Custom dictionaryCheck spelling Change options for checking spelling About AutoText AutoTextAdd, change, or delete a word in the custom dictionary Stop adding items to the custom dictionary automatically Undo an AutoText change Change or delete an AutoText entry Cannot check spelling Troubleshooting Typing Set the cursor speed Change the default currency symbolKeyboard Assign an application to a Convenience key Turn off trackpad sounds Troubleshooting KeyboardNo application opens when I press a Convenience key Set the trackpad sensitivity Click Typing and Input Language LanguageAbout typing input languages Change the language Some characters do not appear correctly on my device Troubleshooting LanguageAdd a display language Delete a language Change the display font Screen displaySet options for backlighting Use a picture as your device wallpaper Move an application icon Organizing applications on the Home screenAbout organizing application icons Add, change, or delete a folder on the Home screen Themes Add a message that appears when your device is lockedTurn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen display Screen turns off Troubleshooting DisplaySwitch themes My display changed Turn on GPS technology Click Device Location SettingsGPS technology About GPS technology Get your GPS location Prevent others from tracking your locationTurn off location aiding Cannot use GPS technology Troubleshooting GPS technology Map basics Maps Repeat to specify an ending location Pan a mapZoom in to or out from a map View a list of points of interest near a location Rename a bookmark for a location or route View contact information for a point of interestClear a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movementChange the Backlight Timeout When field Map options 211 Troubleshooting Maps Applications About multitasking212 About adding applications Press the key Send 214 Require your device password before adding an applicationAbout social networking applications About instant messaging applications View the size of an application database Troubleshooting ApplicationsDelete an application View properties for an application About updating the BlackBerry Device Software Over the wireless networkFrom a web site Using the BlackBerry Desktop Software BlackBerry Device Software 217 Update the BlackBerry Device Software from a web siteClick Check for Updates Click Next Finish Troubleshooting BlackBerry Device Software Manage Connections basics Check what wireless networks your device connects toWireless coverage indicators Manage Connections Click Mobile Network Options Turn on or turn off data service or set roaming optionsEnabled device Turn on or turn off a network connection Roaming Check the status of network connections and servicesSwitch wireless networks manually Mobile network Preferred wireless network list Turn on or turn off data service or set roaming optionsAbout the preferred wireless network list Change the connection speed for the wireless network Mobile network optionsChange the order of preferred networks Possible solutions Troubleshooting Mobile networkTurn on flashing LED notification for wireless coverage Error messages Click Set Up Wi-Fi Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manuallyChange, move, or delete a saved Wi-Fi network WEP options Options for saved Wi-Fi networksTurn on the prompt that appears for hotspots Common options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal options Set options for Wi-Fi diagnostic reports Install a root certificate on your deviceUMA connection settings Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokensWi-Fi technology troubleshooting Cannot connect to a Wi-Fi network Bluetooth technology Bluetooth technology basicsAbout Bluetooth Click Bluetooth Connections Add New Device Search Turn on Bluetooth technologyPair with a Bluetooth enabled device Connect to a paired Bluetooth enabled device Send a media file Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Bluetooth profiles Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Set the Allow outgoing calls field to Never or If Unlocked Restrict outgoing callsMake your BlackBerry device discoverable Change the Contacts Transfer field Clear the LED Connection Indicator check box Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing My list of paired Bluetooth devices does not appear Troubleshooting Bluetooth technologyTurn off a Bluetooth profile Cannot type a passkey on a Bluetooth enabled device 238 Cannot pair with a Bluetooth enabled device Power and battery 240 Memory and media cards About compression About file encryptionTurn on encryption 243 Tips Freeing and conserving storage space Troubleshooting Storage and media cards Application memory on my device is low244 Search for messages SearchSearch for an item Set the types of items that are included in searches Message search criteria Do more with your message search resultsField Description Search for text in a message, in a file, or on a web View, change, or delete a saved searchSearch for a contact in your organizations address book Search shortcuts Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card About SIM card security Change or delete a SIM card contactStore text messages on your SIM card Change the display name for a phone number Protect your SIM card with a PIN code Change the SIM card PIN codePress the key Change PIN2 Code 251 Security About the device passwordSet a device password Change the device password Click Security Security Wipe Lock your device when you insert it in the holsterSet a limit for device password attempts Lock your device Password keeper Prevent password copying Change the password keeper passwordDelete a password from the password keeper Copy a password Turn on encryption EncryptionAbout encrypting data on your device About file encryption Change the Strength field Press the key Save Set encryption strengthAbout encryption keys Generate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning About certificates To delete sensitive data for all applications, click CleanClick Security Advanced Security Settings Certificates Certificates Click Add Certificate to Key Store About certificate enrollmentDownload a certificate from a certificate authority Import a certificate or PGP key from a media card View properties for a certificate Certificate propertiesProperty Description Delete a certificate Certificate statusView one type of certificate in the certificate list Send a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Change the display name for a certificate Certificate optionsRevoke a certificate Certificate revocation reasons Press the key Save 265 Press the key Associate Addresses About PGP keys Download a PGP key from an LDAP-enabled serverPGP keys Certificate shortcuts PGP key properties Download an updated PGP key from an LDAP-enabled serverDownload a personal PGP key from the PGP Universal Server View properties for a PGP key Send a PGP key Delete a PGP keyClear the PGP data cache Change the trust status of a PGP key PGP key status indicatorsPGP key status Check the revocation status of a PGP key Press the key Fetch PGP Keys Press the key Options PGP key optionsPGP key revocation reasons Change the display name for a PGP key Add a certificate server Troubleshooting PGP keysCertificate servers PGP key shortcuts Press the key Email Server or PIN Server Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Key store Change the key store passwordSynchronize the key store password with the device password Change when your device deletes the key store password Turn off automatic backup and restore of key store data Click Security Advanced Security Settings Key StoresChange the refresh rate for certificate revocation lists Smart cards About using a smart card with your deviceTurn on two-factor authentication Click Security Password Set the Smart Password Entry field to Disabled About smart password entryTurn off smart password entry Change the Lock On Card Removal field to Enabled Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card About VPN profiles VPN settingsStore the passphrase for your smart card on your device Turn off notification for smart card connections Change the software token for a VPN profile Change the user name and password for a VPN profileVerify security software manually About software tokens Third-party application control Reset connection permissions for third-party applicationsTurn on safe mode Click Device Advanced System Settings TCP IP Expand Connections, Interactions, or User Data Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardCannot download a certificate View, submit, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Run a diagnostic report Click Device About Device Versions Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report To delete all diagnostic reports, click Delete All Reconcile email over the wireless network SynchronizationAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Troubleshooting Synchronization Email is not reconciling over the wireless network289 Am not receiving email from personal folders on my computer Use grayscale or reverse contrast for the screen display Accessibility optionsAbout accessibility options Screen accessibility options Change the display font Add a contact alert Audio and phone accessibility optionsHearing aid mode Turn on event sounds Voice dialing TTY support Highlight an AutoText entry Press the key 294 Typing accessibility options Type text using the predictive input method Calculator Use the calculatorConvert a measurement BrickBreaker About BrickBreakerBrickBreaker capsules Catching a capsule Adjust the volumeBrickBreaker scoring Play BrickBreaker Set the paddle speed Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Set multiplayer game options Multiplayer gamesInvite a player Accept an invitation Troubleshooting Word Mole Certificate BlackBerry enabled deviceGlossary BlackBerry MDS DSML-enabled server Personal certificate LDAP-enabled serverMass storage mode Ocsp server Root certificate Public key Triple DES 309 Legal notice 310 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide