Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual

User Guide

Security

Troubleshooting: Security

I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

•Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

•If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

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Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Troubleshooting Security, Cannot download a certificate

Contents

BlackBerry Bold 9780 Smartphone SWDT643442-941426-0128013204-001 Contents 113 148 184 207 216 249 296 Quick Help Set up an email addressTop Change your ring tone, notifiers, or reminders About adding applications Find or hide an application iconBlackBerry App World BlackBerry Desktop Software Use a picture as your device wallpaper Add or change your signatureSupported audio and video file formats Type File format Video Open, close, or switch between tabs Reconcile email over the wireless network Getting to know your smartphoneImportant keys Select commands using pop-up menus Tips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentApplications Key Mark as Favorite Status indicators Phone Tips Managing indicatorsKey Mark Opened Key Mark Prior Security Security Status Information View IT Policy Feature availability Tips Finding apps Tips It from the Messages icon, click the icon Tips Extending battery life Device Auto On/OffDisplay Screen Display Tips Freeing and conserving storage space Tips Keeping your information safe Security PasswordKey Options Message Display and Actions Security Encryption Automatically Update your BlackBerry Desktop Software Visit the Setup applicationMake it yours Tips Updating your software Your Home screen Switch themesUse a picture as your device wallpaper Move an application icon Add a message that appears when your device is locked Change what happens when you type on the Home screenFind or hide an application icon Add a shortcut to your Home screen or Favorites view About adding applications Get apps, music, ring tones, pictures, and videos Change the default volume for calls Calls and sound profilesFrom the Home screen, press the key Set up speed dial for a contact Change your ring tone, notifiers, or remindersAdd a contact alert Add a contact picture for caller ID Typing and trackpadSet the cursor speed Set the trackpad sensitivity Find more information Phone shortcuts ShortcutsMessage shortcuts Ring Tones File and attachment shortcuts Your message inboxMove around your message inbox A spreadsheet Typing shortcutsA presentation Press the Left Shift key or Right Shift key Delete key Media shortcutsAudio and video files Pictures Browser shortcuts Camera and video cameraOn a web Search shortcuts Calendar shortcutsPress Y Move around a web Map shortcuts Troubleshooting ShortcutsCannot use a shortcut Space Phone basics PhoneFind your phone number Make a call Answer a second call Mute a callPlace a call on hold Switch applications during a call Dial using numbers or lettersAbout using a headset Turn on the speakerphone About emergency calls and Emergency Callback Mode VolumeAdjust the volume Emergency calls About your voice mail greeting and voice mail password Change the default volume for callsVoice mail Improve sound quality during a call Set up speed dial for a contact Change the voice mail access number and passwordSpeed dial Check your voice mail Change the contact that is assigned to a speed dial key Call waiting, call forwarding, and call blockingTurn on call waiting About call forwarding Add, change, or delete a call forwarding number Forward callsAbout call blocking Block calls Fixed dialing and smart dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialing Add, change, or delete a contact in your fixed dialing list Set the default country code and area codeAbout smart dialing Set options for dialing extensions About conference calls Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Call logsLeave a conference call About call logs Delete call logs Multiple phone numbersAdd, change, or delete call log notes View call logs in the Messages application Phone options Switch the active phone numberTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Reset a call timer Hide or display your phone number when you make callsPress the key Options In-call Settings Turn off the prompt that appears before you delete items Turn on hearing aid mode About hearing aid modeAbout TTY support Turn on TTY support Cannot make or receive calls Troubleshooting Phone My phone number appears as Unknown in the Phone application Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device rings Related topics Feature availability Some features are not available on my device Voice commands Perform an action using a voice commandAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsCancel Change the options for voice prompts Improve voice recognition Troubleshooting Voice dialing Composing and sending email MessagesSend an email Resend a message Reply to or forward an email or PIN message When you are composing a message, press the key Save DraftCheck spelling Save a draft of a message Add or change your signature Attach a contact to a messageDelete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email Mark a message as opened or unopened View an address instead of a display nameSave a message Delete messages Change how a message inbox displays messages Add, change, or remove a flagGroup email by subject Press the key Options Message Display and Actions Hide messages from the Messages application Hide sent messages from the message inboxFiling email Select the Hide Sent Messages check box Press the key Save Select the Hide Filed Messages check box Press the key Save Press the key File Highlight a folder Set an out-of-office reply Email optionsChange options for your personal email account Turn on or turn off read receipts Stop loading pictures in Html email messages Hide the new or unopened message indicatorReceive only the first section of long email messages Clear the Download Images Automatically check box View call logs in the Messages application Stop displaying recent contacts in email address fieldsStoring and forwarding email Clear the Confirm Delete check box Press the key Save About email filters Email filtersClear the Save Copy In Sent Folder check box Clear the Send Email to Handheld check box Create an email filter Create an email filter based on a contact or subjectOptions for email filters Change, prioritize, or delete an email filter Turn on an email filter Synchronizing email Reconcile email over the wireless networkAbout synchronization Change the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsPress the key Purge Deleted Items About PIN messages PIN messagesFind your PIN Composing and sending PIN messages Set an importance level for received PIN messages Create a link for a PIN Viewing and replying to PIN messagesView filed messages Select the Display PIN Messages in Red check box Set how long your device stores messages PIN message options About text messages Text messages Send a text message Composing and sending text messagesSet whether pressing the Enter key sends text messages Press the key Compose Text Message Attach a file to a text message Forward a text messageSet the importance level for text messages that you send Picture Video Location Audio Voice Note Contact Appointment Delete the history from a text message Viewing and replying to text messagesSave a media file from a text message Highlight the message Press the key Delete Add an appointment to your calendar from a text message Save a vCard contact attachment from a messageChange how your text messages look Show names in the history of text messages Options for text messages Stop receiving text messages when roamingBlock text messages Store text messages on your SIM card Turn off AutoText for text messages Set a wireless network type for sending text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Block incoming messages Security options for messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Press the key Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Add Email Address Add Phone Number Add PIN About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a file as an attachmentSet font options for a file or an attachment View properties for a file VCard contact attachments MIME-protected messagesMIME-protected message basics About vCard contact attachments Encrypt a message with a pass phrase Sign or encrypt a messageAttach a certificate to a message Download the certificate used to sign or encrypt a message MIME-protected message status Indicator Description Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classifications Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryption PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message PGP protected message options Change the Default Key field Press the key SaveChange your signing and encryption key Click Security PGP Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesClick Security PGP Change the Message Viewer Icons field 104 Troubleshooting PGP protected messages File and attachment shortcuts Cannot send messages Troubleshooting Messages Am not receiving messages Am not receiving email from personal folders on my computerResend the message Cannot send text messages Cannot file emailAm not receiving text messages Some messages no longer appear on my device Some email folders appear dimmed Html email messages do not appear correctlyEmail filters are not working correctly Cannot turn on cell broadcasting Cannot attach a file to a text message Skipped content bar appears in a document 112 Question mark appears on a slide File basics Files Search for a file that is saved on your device Save a file from your organizations network to your device114 Move, rename, or delete a file Managing files and attachments View the content of a cell View the table of contents in a documentView tracked changes in a document Move around a spreadsheet Switch slides Switch presentation viewsChange the size of a column Set display options for a spreadsheet Slide view 118 Save a slide Troubleshooting Attachments Music MediaPlay a media file Shuffle or repeat songs Create a standard or an automatic playlist PlaylistsAdd the song that is playing to a playlist Change the order of songs in a playlist Amplify the volume using the audio boost feature Improve sound quality for media filesRename or delete a playlist Podcasts Change the Close Media Player When Inactive fieldRename, move, copy, or delete an audio file or a video file View properties for a media file Adjust the volume Videos Keep backlighting on when you play a videoDisplay closed captions in videos Clear the Turn Off Auto Backlighting check box Video camera Turn on video lighting Record a videoChange the video size and format Change the location for storing videos that you take Change the camera scene mode Change the flash setting for pictures that you takeCamera Take a picture Geotag pictures that you take Change the autofocus settingTurn off digital zoom for the camera Change the review duration of the pictures that you take Pictures Change the Warn when pictures remaining drops to fieldChange the location for storing pictures that you take Zoom, pan, or rotate a picture Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in list view or thumbnail view Create a picture folder Find a picture that you took with the camera Voice notesRecord a voice note Click Import Pictures Ring tones 134 Storage and media cards Media storage About compression Turn off media card supportAbout file encryption Turn on encryption Create a picture folder Picture foldersImport pictures to the Pictures application 137 About transferring and synchronizing media files Transferring and downloading media filesFind a picture that you took with the camera 138 Receive a media file using Bluetooth technology Send a media file139 Device 140 Supported audio and video file formats Troubleshooting Media My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Flash dims or turns off Cannot save media filesCannot open media files Cannot find podcasts My device does not recognize my media cardMedia player screen closes 143 About ring tones, sounds, and alerts Ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders 144 Add a custom profile Add a contact alertSilence your device Flashing LED Change alarm notification optionsTurn on event sounds Flashing LED color Description Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedSelect the Event Sounds check box Press the key Save Browser Browser basicsBrowsing web pages Refresh a web Move back or forward a webView a list of web pages that you visited recently Return to the home Viewing, copying, and forwarding addresses Turn on browser shortcuts Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Send a bookmark for a web RSS feedsFile a bookmark for a web Add, rename, or delete a bookmark folder for web pages About RSS feeds Browser optionsAdd an RSS feed from the browser Change your home page or start Stop blocking pop-ups on web pages Web Content section, change the Default text encoding fieldChange the font size for text on web pages Set the character encoding for all web pages Delete browsing information Browser securityTurn off cookies in the browser Turn on geolocation in the browser Click Security Advanced Security Settings TLS Add a trusted content serverTLS options Manage browser security Browser push About browser pushBrowser push options Turn off browser push Click Device Advanced System Settings Browser Push No browser is available on my device Troubleshooting BrowserCannot play a song or video on a web Cannot open a new tab Calendar Switch calendar viewsCalendar basics Go to a specific date in the calendar Switch calendars Set an alarm in the calendarMeetings 161 View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Conference call meetingsDelegate a meeting invitation Send an email message to all meeting participants Create a conference call meeting from your computer Create a conference call meeting from your deviceEnter a conference call meeting Example Synchronizing calendar Synchronize organizer data over the wireless networkSave your conference call information About synchronization About backing up and restoring device data About synchronization conflicts166 Manage data synchronization conflicts Calendar optionsChange how the calendar is displayed Change options for reminders Change the default calendar Change how long your device stores calendar entriesShow tasks in the calendar Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option 170 Contact basics ContactsAdd a contact Create a custom contact field Change or delete a contact Customizing contactsSearch for a contact in your organizations address book Add a contact picture for caller ID About categories Change or delete a contact pictureCategorize a contact, task, or memo Create a category for contacts, tasks, or memos 174 Synchronizing contacts 175 Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists Troubleshooting Contacts 179 Set the date and time ClockChange the clock face Press the key Save 180 Turn on the alarm Silence the alarmDisplay a second time zone on the clock Set options for bedside clock mode Turn on bedside clock modeUse the timer Use the stopwatch Troubleshooting Clock Change timer notification optionsTime on my device is incorrect 183 Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Hide completed tasks Show tasks in the calendarSynchronizing tasks and memos Synchronize organizer data over the wireless network About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing basics Typing Typing input methods Change the default currency symbolTyping options Change your typing style Turn on key tones Spelling checkerTurn off trackpad sounds Set the trackpad sensitivity Check spelling Custom dictionaryChange options for checking spelling About the custom dictionary Add, change, or delete a word in the custom dictionary AutoTextStop adding items to the custom dictionary automatically About AutoText Undo an AutoText change Change or delete an AutoText entry Cannot check spelling Troubleshooting Typing Keyboard Change the default currency symbolAssign an application to a Convenience key Set the cursor speed No application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn off trackpad sounds About typing input languages LanguageChange the language Click Typing and Input Language Add a display language Troubleshooting LanguageDelete a language Some characters do not appear correctly on my device Set options for backlighting Screen displayUse a picture as your device wallpaper Change the display font About organizing application icons Organizing applications on the Home screenAdd, change, or delete a folder on the Home screen Move an application icon Turn on flashing LED notification for wireless coverage Add a message that appears when your device is lockedUse grayscale or reverse contrast for the screen display Themes Switch themes Troubleshooting DisplayMy display changed Screen turns off GPS technology Click Device Location SettingsAbout GPS technology Turn on GPS technology Get your GPS location Prevent others from tracking your locationTurn off location aiding Cannot use GPS technology Troubleshooting GPS technology Map basics Maps Zoom in to or out from a map Pan a mapView a list of points of interest near a location Repeat to specify an ending location Clear a map View contact information for a point of interestAdd a bookmark for a location or route Rename a bookmark for a location or route Change the Backlight Timeout When field Keep backlighting on when you track your movementMap options Set the GPS receiver that you use to track your movement 211 Troubleshooting Maps Applications About multitasking212 About adding applications About social networking applications Require your device password before adding an applicationAbout instant messaging applications Press the key Send 214 Delete an application Troubleshooting ApplicationsView properties for an application View the size of an application database From a web site Using the BlackBerry Desktop Software Over the wireless networkBlackBerry Device Software About updating the BlackBerry Device Software Click Check for Updates Update the BlackBerry Device Software from a web siteClick Next Finish 217 Troubleshooting BlackBerry Device Software Wireless coverage indicators Check what wireless networks your device connects toManage Connections Manage Connections basics Enabled device Turn on or turn off data service or set roaming optionsTurn on or turn off a network connection Click Mobile Network Options Switch wireless networks manually Check the status of network connections and servicesMobile network Roaming Preferred wireless network list Turn on or turn off data service or set roaming optionsAbout the preferred wireless network list Change the connection speed for the wireless network Mobile network optionsChange the order of preferred networks Turn on flashing LED notification for wireless coverage Troubleshooting Mobile networkError messages Possible solutions About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network Click Set Up Wi-Fi Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manuallyChange, move, or delete a saved Wi-Fi network Turn on the prompt that appears for hotspots Options for saved Wi-Fi networksCommon options Option Description WEP options WPA/WPA2 Enterprise options WPA/WPA2 Personal options UMA connection settings Install a root certificate on your deviceSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Wi-Fi technology troubleshooting About using Wi-Fi with VPN and software tokensCannot connect to a Wi-Fi network Connection permissions for third-party applications Bluetooth technology Bluetooth technology basicsAbout Bluetooth Pair with a Bluetooth enabled device Turn on Bluetooth technologyConnect to a paired Bluetooth enabled device Click Bluetooth Connections Add New Device Search Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callReceive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Bluetooth profiles Make your BlackBerry device discoverable Restrict outgoing callsChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Turn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Turn off a Bluetooth profile Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appear 238 Cannot pair with a Bluetooth enabled device Power and battery 240 Memory and media cards About compression About file encryptionTurn on encryption 243 Tips Freeing and conserving storage space Troubleshooting Storage and media cards Application memory on my device is low244 Search for an item SearchSet the types of items that are included in searches Search for messages Message search criteria Do more with your message search resultsField Description Search for text in a message, in a file, or on a web View, change, or delete a saved searchSearch for a contact in your organizations address book Search shortcuts About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store text messages on your SIM card Change or delete a SIM card contactChange the display name for a phone number About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN codePress the key Change PIN2 Code 251 Set a device password About the device passwordChange the device password Security Set a limit for device password attempts Lock your device when you insert it in the holsterLock your device Click Security Security Wipe Password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying About encrypting data on your device EncryptionAbout file encryption Turn on encryption About encryption keys Set encryption strengthGenerate an encryption key Change the Strength field Press the key Save Memory cleaning About memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Certificates To delete sensitive data for all applications, click CleanCertificates About certificates Download a certificate from a certificate authority About certificate enrollmentImport a certificate or PGP key from a media card Click Add Certificate to Key Store View properties for a certificate Certificate propertiesProperty Description View one type of certificate in the certificate list Certificate statusSend a certificate Delete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Revoke a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate Press the key Save 265 Press the key Associate Addresses PGP keys Download a PGP key from an LDAP-enabled serverCertificate shortcuts About PGP keys Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled serverView properties for a PGP key PGP key properties Send a PGP key Delete a PGP keyClear the PGP data cache PGP key status PGP key status indicatorsCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key revocation reasons PGP key optionsChange the display name for a PGP key Press the key Fetch PGP Keys Press the key Options Certificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate server Send connection information for a certificate server Connection options for Ocsp and CRL serversDelete a certificate server Press the key Email Server or PIN Server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Key store Turn off automatic backup and restore of key store data Click Security Advanced Security Settings Key StoresChange the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your deviceClick Security Password Smart cards Turn off smart password entry About smart password entryChange the Lock On Card Removal field to Enabled Set the Smart Password Entry field to Disabled Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Store the passphrase for your smart card on your device VPN settingsTurn off notification for smart card connections About VPN profiles Verify security software manually Change the user name and password for a VPN profileAbout software tokens Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applicationsClick Device Advanced System Settings TCP IP Third-party application control Turn off a prompt for a third-party application connection Set permissions for a third-party applicationInteraction permissions for third-party applications Expand Connections, Interactions, or User Data Data permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardCannot download a certificate Accept, delete, or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit, or delete a diagnostic report Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsTo delete all diagnostic reports, click Delete All Click Device About Device Versions Reconcile email over the wireless network SynchronizationAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Troubleshooting Synchronization Email is not reconciling over the wireless network289 Am not receiving email from personal folders on my computer About accessibility options Screen accessibility options Accessibility optionsChange the display font Use grayscale or reverse contrast for the screen display Hearing aid mode Audio and phone accessibility optionsTurn on event sounds Add a contact alert Voice dialing TTY support Highlight an AutoText entry Press the key 294 Typing accessibility options Type text using the predictive input method Calculator Use the calculatorConvert a measurement BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Catching a capsule Set the paddle speed Word Mole game basics Word Mole gameAbout the Word Mole game Form a word Single-player games Turn on tutorial modeSave a game Resume a game Invite a player Multiplayer gamesAccept an invitation Set multiplayer game options Troubleshooting Word Mole Glossary BlackBerry enabled deviceBlackBerry MDS Certificate DSML-enabled server Mass storage mode LDAP-enabled serverOcsp server Personal certificate Root certificate Public key Triple DES 309 Legal notice 310 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide

Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB Troubleshooting Security, Cannot download a certificate

Models: NO_CARRIERCNETBBBOLD9780BLKTMB 9780

Troubleshooting: Security

I cannot download a certificate

I cannot unlock my device using my smart card