Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Am not receiving messages, Resend the message

User Guide Messages

•Resend the message.

Related topics

Turn on or turn off a network connection, 220

Wireless coverage indicators, 219

Change or delete a contact, 172

Generate an encryption key, 257

Turn on or turn off data service or set roaming options, 220

Resend a message, 61

I am not receiving messages

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your device. Connect to the network and try again.

•If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a

folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn on or turn off a network connection, 220

Wireless coverage indicators, 219

Turn on or turn off data service or set roaming options, 220

Options for email filters, 73

Change, prioritize, or delete an email filter, 74

Forward messages from a specific email folder to your device, 68

I am not receiving email from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

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