Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB Troubleshooting Phone, Cannot make or receive calls

User Guide Phone

Change your ring tone	From the Home screen, press the	key. Press the	key > Phone
	Ring Tones.
Check your voice mail	Press and hold 1.
Set up speed dial for a contact	From the Home screen or in the phone application, press and hold the key
	that you would like to assign speed dial to.
Add an extension to a phone number	Press the Alt key and X. Type the extension number.
Type a letter in a phone number field	Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number	Press O
Turn on or turn off the speakerphone during a call	Press the key on the keyboard.
Stop listening to a call with a wireless headset	Press the key on the keyboard.
Change the active phone number	From the Home screen, press the	key. Click your phone number at
	the top of the screen. Click a phone number.

Troubleshooting: Phone

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing and smart dialing, 47

Call waiting, call forwarding, and call blocking, 45

Switch the active phone number, 52

55