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Blackberry 9780 manual Am not receiving email from personal folders on my computer

Models: NO_CARRIERCNETBBBOLD9780BLKTMB 9780

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User Guide

Synchronization

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

I am not receiving email from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

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Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Am not receiving email from personal folders on my computer

Contents

BlackBerry Bold 9780 Smartphone SWDT643442-941426-0128013204-001 Contents 113 148 184 207 216 249 296 Set up an email address Quick HelpTop Change your ring tone, notifiers, or remindersFind or hide an application icon About adding applicationsBlackBerry App World BlackBerry Desktop SoftwareAdd or change your signature Use a picture as your device wallpaperSupported audio and video file formats Type File formatOpen, close, or switch between tabs VideoGetting to know your smartphone Reconcile email over the wireless networkImportant keys Select commands using pop-up menus Switch to the Favorites , Media , Downloads , and Frequent Tips Doing things quicklyApplications Key Mark as FavoriteStatus indicators Tips Managing indicators PhoneKey Mark Opened Key Mark PriorFeature availability Security Security Status Information View IT PolicyTips Tips Finding appsIt from the Messages icon, click the icon Device Auto On/Off Tips Extending battery lifeDisplay Screen Display Tips Freeing and conserving storage space Security Password Tips Keeping your information safeKey Options Message Display and Actions Security EncryptionVisit the Setup application Automatically Update your BlackBerry Desktop SoftwareMake it yours Tips Updating your softwareSwitch themes Your Home screenUse a picture as your device wallpaper Move an application iconChange what happens when you type on the Home screen Add a message that appears when your device is lockedFind or hide an application icon Add a shortcut to your Home screen or Favorites viewGet apps, music, ring tones, pictures, and videos About adding applicationsCalls and sound profiles Change the default volume for callsFrom the Home screen, press the key Change your ring tone, notifiers, or reminders Set up speed dial for a contactAdd a contact alert Typing and trackpad Add a contact picture for caller IDSet the cursor speed Set the trackpad sensitivityFind more information Shortcuts Phone shortcutsMessage shortcuts Ring TonesYour message inbox File and attachment shortcutsMove around your message inbox Typing shortcuts A spreadsheetA presentation Press the Left Shift key or Right Shift keyMedia shortcuts Delete keyAudio and video files PicturesCamera and video camera Browser shortcutsOn a web Calendar shortcuts Search shortcutsPress Y Move around a webTroubleshooting Shortcuts Map shortcutsCannot use a shortcut SpacePhone Phone basicsFind your phone number Make a callMute a call Answer a second callPlace a call on hold Dial using numbers or letters Switch applications during a callAbout using a headset Turn on the speakerphoneVolume About emergency calls and Emergency Callback ModeAdjust the volume Emergency callsChange the default volume for calls About your voice mail greeting and voice mail passwordVoice mail Improve sound quality during a callChange the voice mail access number and password Set up speed dial for a contactSpeed dial Check your voice mailCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyTurn on call waiting About call forwardingForward calls Add, change, or delete a call forwarding numberAbout call blocking Block callsChange the call blocking password Fixed dialing and smart dialingAbout fixed dialing Turn on fixed dialingSet the default country code and area code Add, change, or delete a contact in your fixed dialing listAbout smart dialing Set options for dialing extensionsConference calls About conference callsMake a conference call Create a phone number link for a conference callCall logs Disconnect a contact from a conference callLeave a conference call About call logsMultiple phone numbers Delete call logsAdd, change, or delete call log notes View call logs in the Messages applicationSwitch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenHide or display your phone number when you make calls Reset a call timerPress the key Options In-call Settings Turn off the prompt that appears before you delete itemsAbout hearing aid mode Turn on hearing aid modeAbout TTY support Turn on TTY supportTroubleshooting Phone Cannot make or receive callsCannot make calls using a voice command My phone number appears as Unknown in the Phone applicationCannot check my voice mail Cannot change the number of times that my device ringsSome features are not available on my device Related topics Feature availabilityPerform an action using a voice command Voice commandsAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsCancel Change the options for voice promptsTroubleshooting Voice dialing Improve voice recognitionMessages Composing and sending emailSend an email Resend a messageWhen you are composing a message, press the key Save Draft Reply to or forward an email or PIN messageCheck spelling Save a draft of a messageAttach a contact to a message Add or change your signatureDelete the disclaimer from an email Delete the original text from a reply messageViewing and replying to email View an address instead of a display name Mark a message as opened or unopenedSave a message Delete messagesAdd, change, or remove a flag Change how a message inbox displays messagesGroup email by subject Press the key Options Message Display and ActionsHide sent messages from the message inbox Hide messages from the Messages applicationFiling email Select the Hide Sent Messages check box Press the key SavePress the key File Highlight a folder Select the Hide Filed Messages check box Press the key SaveEmail options Set an out-of-office replyChange options for your personal email account Turn on or turn off read receiptsHide the new or unopened message indicator Stop loading pictures in Html email messagesReceive only the first section of long email messages Clear the Download Images Automatically check boxStop displaying recent contacts in email address fields View call logs in the Messages applicationStoring and forwarding email Clear the Confirm Delete check box Press the key SaveEmail filters About email filtersClear the Save Copy In Sent Folder check box Clear the Send Email to Handheld check boxCreate an email filter based on a contact or subject Create an email filterOptions for email filters Turn on an email filter Change, prioritize, or delete an email filterReconcile email over the wireless network Synchronizing emailAbout synchronization Change the Delete On field to Mailbox & HandheldManage email reconciliation conflicts About synchronization conflictsPress the key Purge Deleted Items PIN messages About PIN messagesFind your PIN Composing and sending PIN messagesSet an importance level for received PIN messages Viewing and replying to PIN messages Create a link for a PINView filed messages Select the Display PIN Messages in Red check boxPIN message options Set how long your device stores messagesText messages About text messagesComposing and sending text messages Send a text messageSet whether pressing the Enter key sends text messages Press the key Compose Text MessageForward a text message Attach a file to a text messageSet the importance level for text messages that you send Picture Video Location Audio Voice Note Contact AppointmentViewing and replying to text messages Delete the history from a text messageSave a media file from a text message Highlight the message Press the key DeleteSave a vCard contact attachment from a message Add an appointment to your calendar from a text messageChange how your text messages look Show names in the history of text messagesStop receiving text messages when roaming Options for text messagesBlock text messages Store text messages on your SIM cardSet a wireless network type for sending text messages Turn off AutoText for text messagesAbout cell broadcasting Cell broadcastingTurn on cell broadcasting Security options for messages Block incoming messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channelReset a blocked message counter Press the key Reset Count or Reset All CountsAdd a contact to your allowed sender list Add Email Address Add Phone Number Add PINAttachments About files and attachmentsOpen a file or an attachment Save a file or an attachmentSend a file as an attachment Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a fileMIME-protected messages VCard contact attachmentsMIME-protected message basics About vCard contact attachmentsSign or encrypt a message Encrypt a message with a pass phraseAttach a certificate to a message Download the certificate used to sign or encrypt a messageMIME-protected message status Encryption status indicators Indicator DescriptionMIME-protected message options Change your signing or encryption certificateChange the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons fieldMIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryptionEncrypt a message using IBM Lotus Notes native encryption PGP protected messagesPGP protected message basics Encrypt a PGP protected message with a pass phraseAttachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a messagePGP protected message status Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Change the Default Key field Press the key Save PGP protected message optionsChange your signing and encryption key Click Security PGPChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field 104Troubleshooting PGP protected messages File and attachment shortcuts Troubleshooting Messages Cannot send messagesAm not receiving email from personal folders on my computer Am not receiving messagesResend the message Cannot file email Cannot send text messagesAm not receiving text messages Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email folders appear dimmedEmail filters are not working correctly Cannot turn on cell broadcastingSkipped content bar appears in a document Cannot attach a file to a text messageQuestion mark appears on a slide 112Files File basicsSave a file from your organizations network to your device Search for a file that is saved on your device114 Managing files and attachments Move, rename, or delete a fileView the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheetSwitch presentation views Switch slidesChange the size of a column Set display options for a spreadsheetSave a slide Slide view 118Troubleshooting Attachments Media MusicPlay a media file Shuffle or repeat songsPlaylists Create a standard or an automatic playlistAdd the song that is playing to a playlist Change the order of songs in a playlistImprove sound quality for media files Amplify the volume using the audio boost featureRename or delete a playlist Change the Close Media Player When Inactive field PodcastsRename, move, copy, or delete an audio file or a video file View properties for a media fileAdjust the volume Keep backlighting on when you play a video VideosDisplay closed captions in videos Clear the Turn Off Auto Backlighting check boxVideo camera Record a video Turn on video lightingChange the video size and format Change the location for storing videos that you takeChange the flash setting for pictures that you take Change the camera scene modeCamera Take a pictureChange the autofocus setting Geotag pictures that you takeTurn off digital zoom for the camera Change the review duration of the pictures that you takeChange the Warn when pictures remaining drops to field PicturesChange the location for storing pictures that you take Zoom, pan, or rotate a pictureView pictures as a slide show Change the number of seconds between slides in a slide showView pictures in list view or thumbnail view Create a picture folderVoice notes Find a picture that you took with the cameraRecord a voice note Click Import PicturesRing tones 134 Media storage Storage and media cardsTurn off media card support About compressionAbout file encryption Turn on encryptionPicture folders Create a picture folderImport pictures to the Pictures application 137Transferring and downloading media files About transferring and synchronizing media filesFind a picture that you took with the camera 138Send a media file Receive a media file using Bluetooth technology139 Supported audio and video file formats Device 140My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Cannot save media files Flash dims or turns offCannot open media files My device does not recognize my media card Cannot find podcastsMedia player screen closes 143Ring tones, sounds, and alerts About ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders 144Add a contact alert Add a custom profileSilence your device Change alarm notification options Flashing LEDTurn on event sounds Flashing LED color DescriptionMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsSelect the Event Sounds check box Press the key Save Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webView a list of web pages that you visited recently Return to the homeTurn on browser shortcuts Viewing, copying, and forwarding addressesBrowser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a webRSS feeds Send a bookmark for a webFile a bookmark for a web Add, rename, or delete a bookmark folder for web pagesBrowser options About RSS feedsAdd an RSS feed from the browser Change your home page or startWeb Content section, change the Default text encoding field Stop blocking pop-ups on web pagesChange the font size for text on web pages Set the character encoding for all web pagesBrowser security Delete browsing informationTurn off cookies in the browser Turn on geolocation in the browserAdd a trusted content server Click Security Advanced Security Settings TLSTLS options Manage browser securityAbout browser push Browser pushBrowser push options Click Device Advanced System Settings Browser Push Turn off browser pushTroubleshooting Browser No browser is available on my deviceCannot play a song or video on a web Cannot open a new tabSwitch calendar views CalendarCalendar basics Go to a specific date in the calendarSet an alarm in the calendar Switch calendarsMeetings 161Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participantsConference call meetings Forward a meeting invitationDelegate a meeting invitation Send an email message to all meeting participantsCreate a conference call meeting from your device Create a conference call meeting from your computerEnter a conference call meeting ExampleSynchronize organizer data over the wireless network Synchronizing calendarSave your conference call information About synchronizationAbout synchronization conflicts About backing up and restoring device data166 Calendar options Manage data synchronization conflictsChange how the calendar is displayed Change options for remindersChange how long your device stores calendar entries Change the default calendarShow tasks in the calendar Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option170 Contacts Contact basicsAdd a contact Create a custom contact fieldCustomizing contacts Change or delete a contactSearch for a contact in your organizations address book Add a contact picture for caller IDChange or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memosSynchronizing contacts 174175 Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact listsTroubleshooting Contacts 179 Clock Set the date and timeChange the clock face Press the key Save 180Silence the alarm Turn on the alarmDisplay a second time zone on the clock Turn on bedside clock mode Set options for bedside clock modeUse the timer Use the stopwatchChange timer notification options Troubleshooting ClockTime on my device is incorrect 183Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memoShow tasks in the calendar Hide completed tasksSynchronizing tasks and memos Synchronize organizer data over the wireless network Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing Typing basicsChange the default currency symbol Typing input methodsTyping options Change your typing styleSpelling checker Turn on key tonesTurn off trackpad sounds Set the trackpad sensitivityCustom dictionary Check spellingChange options for checking spelling About the custom dictionaryAutoText Add, change, or delete a word in the custom dictionaryStop adding items to the custom dictionary automatically About AutoTextChange or delete an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingChange the default currency symbol KeyboardAssign an application to a Convenience key Set the cursor speedTroubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn off trackpad soundsLanguage About typing input languagesChange the language Click Typing and Input LanguageTroubleshooting Language Add a display languageDelete a language Some characters do not appear correctly on my deviceScreen display Set options for backlightingUse a picture as your device wallpaper Change the display fontOrganizing applications on the Home screen About organizing application iconsAdd, change, or delete a folder on the Home screen Move an application iconAdd a message that appears when your device is locked Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display ThemesTroubleshooting Display Switch themesMy display changed Screen turns offClick Device Location Settings GPS technologyAbout GPS technology Turn on GPS technologyPrevent others from tracking your location Get your GPS locationTurn off location aiding Troubleshooting GPS technology Cannot use GPS technologyMaps Map basicsPan a map Zoom in to or out from a mapView a list of points of interest near a location Repeat to specify an ending locationView contact information for a point of interest Clear a mapAdd a bookmark for a location or route Rename a bookmark for a location or routeKeep backlighting on when you track your movement Change the Backlight Timeout When fieldMap options Set the GPS receiver that you use to track your movementTroubleshooting Maps 211About multitasking Applications212 About adding applications Require your device password before adding an application About social networking applicationsAbout instant messaging applications Press the key Send 214Troubleshooting Applications Delete an applicationView properties for an application View the size of an application databaseOver the wireless network From a web site Using the BlackBerry Desktop SoftwareBlackBerry Device Software About updating the BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a web site Click Check for UpdatesClick Next Finish 217Troubleshooting BlackBerry Device Software Check what wireless networks your device connects to Wireless coverage indicatorsManage Connections Manage Connections basicsTurn on or turn off data service or set roaming options Enabled deviceTurn on or turn off a network connection Click Mobile Network OptionsCheck the status of network connections and services Switch wireless networks manuallyMobile network RoamingTurn on or turn off data service or set roaming options Preferred wireless network listAbout the preferred wireless network list Mobile network options Change the connection speed for the wireless networkChange the order of preferred networks Troubleshooting Mobile network Turn on flashing LED notification for wireless coverageError messages Possible solutionsWi-Fi technology About connecting to a Wi-Fi networkConnect to a Wi-Fi network Click Set Up Wi-FiConnect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupChange, move, or delete a saved Wi-Fi network Options for saved Wi-Fi networks Turn on the prompt that appears for hotspotsCommon options Option Description WEP optionsWPA/WPA2 Personal options WPA/WPA2 Enterprise optionsInstall a root certificate on your device UMA connection settingsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reportsAbout using Wi-Fi with VPN and software tokens Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Connection permissions for third-party applicationsBluetooth technology basics Bluetooth technologyAbout Bluetooth Turn on Bluetooth technology Pair with a Bluetooth enabled deviceConnect to a paired Bluetooth enabled device Click Bluetooth Connections Add New Device SearchSwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitReceive a media file using Bluetooth technology Send a media fileBluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profilesRestrict outgoing calls Make your BlackBerry device discoverableChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If UnlockedChange the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check boxTroubleshooting Bluetooth technology Turn off a Bluetooth profileCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appearCannot pair with a Bluetooth enabled device 238Power and battery 240 Memory and media cards About file encryption About compressionTurn on encryption Tips Freeing and conserving storage space 243Application memory on my device is low Troubleshooting Storage and media cards244 Search Search for an itemSet the types of items that are included in searches Search for messagesDo more with your message search results Message search criteriaField Description View, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange or delete a SIM card contact Store text messages on your SIM cardChange the display name for a phone number About SIM card securityChange the SIM card PIN code Protect your SIM card with a PIN codePress the key Change PIN2 Code 251 About the device password Set a device passwordChange the device password SecurityLock your device when you insert it in the holster Set a limit for device password attemptsLock your device Click Security Security WipePassword keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copyingEncryption About encrypting data on your deviceAbout file encryption Turn on encryptionSet encryption strength About encryption keysGenerate an encryption key Change the Strength field Press the key SaveAbout memory cleaning Memory cleaningTurn on memory cleaning To delete sensitive data for all applications, click Clean Click Security Advanced Security Settings CertificatesCertificates About certificatesAbout certificate enrollment Download a certificate from a certificate authorityImport a certificate or PGP key from a media card Click Add Certificate to Key StoreCertificate properties View properties for a certificateProperty Description Certificate status View one type of certificate in the certificate listSend a certificate Delete a certificateChange the trust status of a certificate Press the key Fetch Status or Fetch Chain StatusCertificate options Revoke a certificateCertificate revocation reasons Change the display name for a certificatePress the key Associate Addresses Press the key Save 265Download a PGP key from an LDAP-enabled server PGP keysCertificate shortcuts About PGP keysDownload an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key propertiesDelete a PGP key Send a PGP keyClear the PGP data cache PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP keyPGP key options PGP key revocation reasonsChange the display name for a PGP key Press the key Fetch PGP Keys Press the key OptionsTroubleshooting PGP keys Certificate serversPGP key shortcuts Add a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate serverDelete a certificate server Press the key Email Server or PIN ServerChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key storeClick Security Advanced Security Settings Key Stores Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists About using a smart card with your device Turn on two-factor authenticationClick Security Password Smart cardsAbout smart password entry Turn off smart password entryChange the Lock On Card Removal field to Enabled Set the Smart Password Entry field to DisabledPrerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card VPN settings Store the passphrase for your smart card on your deviceTurn off notification for smart card connections About VPN profilesChange the user name and password for a VPN profile Verify security software manuallyAbout software tokens Change the software token for a VPN profileReset connection permissions for third-party applications Turn on safe modeClick Device Advanced System Settings TCP IP Third-party application controlSet permissions for a third-party application Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Expand Connections, Interactions, or User DataData permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityCannot download a certificate Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic reportSet a default recipient for diagnostic reports Cannot run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All Click Device About Device VersionsSynchronization Reconcile email over the wireless networkAbout synchronization Synchronize organizer data over the wireless network About synchronization conflictsManage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Email is not reconciling over the wireless network Troubleshooting Synchronization289 Am not receiving email from personal folders on my computer Accessibility options About accessibility options Screen accessibility optionsChange the display font Use grayscale or reverse contrast for the screen displayAudio and phone accessibility options Hearing aid modeTurn on event sounds Add a contact alertTTY support Voice dialingTyping accessibility options Highlight an AutoText entry Press the key 294Type text using the predictive input method Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Catching a capsuleSet the paddle speed Word Mole game Word Mole game basicsAbout the Word Mole game Form a wordTurn on tutorial mode Single-player gamesSave a game Resume a gameMultiplayer games Invite a playerAccept an invitation Set multiplayer game optionsTroubleshooting Word Mole BlackBerry enabled device GlossaryBlackBerry MDS CertificateDSML-enabled server LDAP-enabled server Mass storage modeOcsp server Personal certificatePublic key Root certificateTriple DES Legal notice 309310 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide