Question mark appears on a slide, 112

User Guide

Messages

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

1.To download the slide, highlight the slide.

2.Press the key > Retrieve.

The number of new or unopened messages is different than I expect

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.

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Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Question mark appears on a slide, 112

Contents

BlackBerry Bold 9780 Smartphone SWDT643442-941426-0128013204-001 Contents 113 148 184 207 216 249 296 Top Set up an email addressQuick Help Change your ring tone, notifiers, or reminders BlackBerry App World Find or hide an application iconAbout adding applications BlackBerry Desktop Software Supported audio and video file formats Add or change your signatureUse a picture as your device wallpaper Type File format Open, close, or switch between tabs Video Reconcile email over the wireless network Getting to know your smartphoneImportant keys Select commands using pop-up menus Applications Switch to the Favorites , Media , Downloads , and FrequentTips Doing things quickly Key Mark as Favorite Status indicators Key Mark Opened Tips Managing indicatorsPhone Key Mark Prior Feature availability Security Security Status Information View IT Policy Tips Tips Finding apps It from the Messages icon, click the icon Tips Extending battery life Device Auto On/OffDisplay Screen Display Tips Freeing and conserving storage space Key Options Message Display and Actions Security PasswordTips Keeping your information safe Security Encryption Make it yours Visit the Setup applicationAutomatically Update your BlackBerry Desktop Software Tips Updating your software Use a picture as your device wallpaper Switch themesYour Home screen Move an application icon Find or hide an application icon Change what happens when you type on the Home screenAdd a message that appears when your device is locked Add a shortcut to your Home screen or Favorites view Get apps, music, ring tones, pictures, and videos About adding applications Change the default volume for calls Calls and sound profilesFrom the Home screen, press the key Set up speed dial for a contact Change your ring tone, notifiers, or remindersAdd a contact alert Set the cursor speed Typing and trackpadAdd a contact picture for caller ID Set the trackpad sensitivity Find more information Message shortcuts ShortcutsPhone shortcuts Ring Tones File and attachment shortcuts Your message inboxMove around your message inbox A presentation Typing shortcutsA spreadsheet Press the Left Shift key or Right Shift key Audio and video files Media shortcutsDelete key Pictures Browser shortcuts Camera and video cameraOn a web Press Y Calendar shortcutsSearch shortcuts Move around a web Cannot use a shortcut Troubleshooting ShortcutsMap shortcuts Space Find your phone number PhonePhone basics Make a call Answer a second call Mute a callPlace a call on hold About using a headset Dial using numbers or lettersSwitch applications during a call Turn on the speakerphone Adjust the volume VolumeAbout emergency calls and Emergency Callback Mode Emergency calls Voice mail Change the default volume for callsAbout your voice mail greeting and voice mail password Improve sound quality during a call Speed dial Change the voice mail access number and passwordSet up speed dial for a contact Check your voice mail Turn on call waiting Call waiting, call forwarding, and call blockingChange the contact that is assigned to a speed dial key About call forwarding About call blocking Forward callsAdd, change, or delete a call forwarding number Block calls About fixed dialing Change the call blocking passwordFixed dialing and smart dialing Turn on fixed dialing About smart dialing Set the default country code and area codeAdd, change, or delete a contact in your fixed dialing list Set options for dialing extensions Make a conference call Conference callsAbout conference calls Create a phone number link for a conference call Leave a conference call Call logsDisconnect a contact from a conference call About call logs Add, change, or delete call log notes Multiple phone numbersDelete call logs View call logs in the Messages application Turn on dialing from the Lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the Phone screen Press the key Options In-call Settings Hide or display your phone number when you make callsReset a call timer Turn off the prompt that appears before you delete items About TTY support About hearing aid modeTurn on hearing aid mode Turn on TTY support Troubleshooting Phone Cannot make or receive calls Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the Phone application Cannot change the number of times that my device rings Some features are not available on my device Related topics Feature availability Voice commands Perform an action using a voice commandAvailable voice commands Cancel Change the language for voice commandsTurn off choice lists for voice commands Change the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Send an email MessagesComposing and sending email Resend a message Check spelling When you are composing a message, press the key Save DraftReply to or forward an email or PIN message Save a draft of a message Delete the disclaimer from an email Attach a contact to a messageAdd or change your signature Delete the original text from a reply message Viewing and replying to email Save a message View an address instead of a display nameMark a message as opened or unopened Delete messages Group email by subject Add, change, or remove a flagChange how a message inbox displays messages Press the key Options Message Display and Actions Filing email Hide sent messages from the message inboxHide messages from the Messages application Select the Hide Sent Messages check box Press the key Save Press the key File Highlight a folder Select the Hide Filed Messages check box Press the key Save Change options for your personal email account Email optionsSet an out-of-office reply Turn on or turn off read receipts Receive only the first section of long email messages Hide the new or unopened message indicatorStop loading pictures in Html email messages Clear the Download Images Automatically check box Storing and forwarding email Stop displaying recent contacts in email address fieldsView call logs in the Messages application Clear the Confirm Delete check box Press the key Save Clear the Save Copy In Sent Folder check box Email filtersAbout email filters Clear the Send Email to Handheld check box Create an email filter Create an email filter based on a contact or subjectOptions for email filters Turn on an email filter Change, prioritize, or delete an email filter About synchronization Reconcile email over the wireless networkSynchronizing email Change the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsPress the key Purge Deleted Items Find your PIN PIN messagesAbout PIN messages Composing and sending PIN messages Set an importance level for received PIN messages View filed messages Viewing and replying to PIN messagesCreate a link for a PIN Select the Display PIN Messages in Red check box PIN message options Set how long your device stores messages Text messages About text messages Set whether pressing the Enter key sends text messages Composing and sending text messagesSend a text message Press the key Compose Text Message Set the importance level for text messages that you send Forward a text messageAttach a file to a text message Picture Video Location Audio Voice Note Contact Appointment Save a media file from a text message Viewing and replying to text messagesDelete the history from a text message Highlight the message Press the key Delete Change how your text messages look Save a vCard contact attachment from a messageAdd an appointment to your calendar from a text message Show names in the history of text messages Block text messages Stop receiving text messages when roamingOptions for text messages Store text messages on your SIM card Set a wireless network type for sending text messages Turn off AutoText for text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel Security options for messagesBlock incoming messages Rename a cell broadcast channel Add a contact to your allowed sender list Reset a blocked message counterPress the key Reset Count or Reset All Counts Add Email Address Add Phone Number Add PIN Open a file or an attachment AttachmentsAbout files and attachments Save a file or an attachment Set font options for a file or an attachment Send a file as an attachmentOpen a link in a file or an attachment View properties for a file MIME-protected message basics MIME-protected messagesVCard contact attachments About vCard contact attachments Attach a certificate to a message Sign or encrypt a messageEncrypt a message with a pass phrase Download the certificate used to sign or encrypt a message MIME-protected message status MIME-protected message options Encryption status indicatorsIndicator Description Change your signing or encryption certificate Click Device Advanced System Settings Default Services Change the default signing and encryption optionChange the default message classification About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Encrypt a PGP protected message with a pass phrase Download the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAttach a PGP key to a message Add a PGP key from a message Digital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message Change your signing and encryption key Change the Default Key field Press the key SavePGP protected message options Click Security PGP Click Security PGP Change the Message Viewer Icons field Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages 104 Troubleshooting PGP protected messages File and attachment shortcuts Troubleshooting Messages Cannot send messages Am not receiving messages Am not receiving email from personal folders on my computerResend the message Am not receiving text messages Cannot file emailCannot send text messages Some messages no longer appear on my device Email filters are not working correctly Html email messages do not appear correctlySome email folders appear dimmed Cannot turn on cell broadcasting Skipped content bar appears in a document Cannot attach a file to a text message Question mark appears on a slide 112 Files File basics Search for a file that is saved on your device Save a file from your organizations network to your device114 Managing files and attachments Move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView the content of a cell Move around a spreadsheet Change the size of a column Switch presentation viewsSwitch slides Set display options for a spreadsheet Save a slide Slide view 118 Troubleshooting Attachments Play a media file MediaMusic Shuffle or repeat songs Add the song that is playing to a playlist PlaylistsCreate a standard or an automatic playlist Change the order of songs in a playlist Amplify the volume using the audio boost feature Improve sound quality for media filesRename or delete a playlist Rename, move, copy, or delete an audio file or a video file Change the Close Media Player When Inactive fieldPodcasts View properties for a media file Adjust the volume Display closed captions in videos Keep backlighting on when you play a videoVideos Clear the Turn Off Auto Backlighting check box Video camera Change the video size and format Record a videoTurn on video lighting Change the location for storing videos that you take Camera Change the flash setting for pictures that you takeChange the camera scene mode Take a picture Turn off digital zoom for the camera Change the autofocus settingGeotag pictures that you take Change the review duration of the pictures that you take Change the location for storing pictures that you take Change the Warn when pictures remaining drops to fieldPictures Zoom, pan, or rotate a picture View pictures in list view or thumbnail view View pictures as a slide showChange the number of seconds between slides in a slide show Create a picture folder Record a voice note Voice notesFind a picture that you took with the camera Click Import Pictures Ring tones 134 Media storage Storage and media cards About file encryption Turn off media card supportAbout compression Turn on encryption Import pictures to the Pictures application Picture foldersCreate a picture folder 137 Find a picture that you took with the camera Transferring and downloading media filesAbout transferring and synchronizing media files 138 Receive a media file using Bluetooth technology Send a media file139 Supported audio and video file formats Device 140 Troubleshooting Media My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Flash dims or turns off Cannot save media filesCannot open media files Media player screen closes My device does not recognize my media cardCannot find podcasts 143 Change your ring tone, notifiers, or reminders Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts 144 Add a custom profile Add a contact alertSilence your device Turn on event sounds Change alarm notification optionsFlashing LED Flashing LED color Description Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedSelect the Event Sounds check box Press the key Save Browser Browser basicsBrowsing web pages View a list of web pages that you visited recently Move back or forward a webRefresh a web Return to the home Turn on browser shortcuts Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Add a bookmark for a web File a bookmark for a web RSS feedsSend a bookmark for a web Add, rename, or delete a bookmark folder for web pages Add an RSS feed from the browser Browser optionsAbout RSS feeds Change your home page or start Change the font size for text on web pages Web Content section, change the Default text encoding fieldStop blocking pop-ups on web pages Set the character encoding for all web pages Turn off cookies in the browser Browser securityDelete browsing information Turn on geolocation in the browser TLS options Add a trusted content serverClick Security Advanced Security Settings TLS Manage browser security Browser push About browser pushBrowser push options Click Device Advanced System Settings Browser Push Turn off browser push Cannot play a song or video on a web Troubleshooting BrowserNo browser is available on my device Cannot open a new tab Calendar basics Switch calendar viewsCalendar Go to a specific date in the calendar Meetings Set an alarm in the calendarSwitch calendars 161 Respond to a meeting invitation Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Check availability of meeting participants Delegate a meeting invitation Conference call meetingsForward a meeting invitation Send an email message to all meeting participants Enter a conference call meeting Create a conference call meeting from your deviceCreate a conference call meeting from your computer Example Save your conference call information Synchronize organizer data over the wireless networkSynchronizing calendar About synchronization About backing up and restoring device data About synchronization conflicts166 Change how the calendar is displayed Calendar optionsManage data synchronization conflicts Change options for reminders Change the default calendar Change how long your device stores calendar entriesShow tasks in the calendar Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now option 170 Add a contact ContactsContact basics Create a custom contact field Search for a contact in your organizations address book Customizing contactsChange or delete a contact Add a contact picture for caller ID Categorize a contact, task, or memo Change or delete a contact pictureAbout categories Create a category for contacts, tasks, or memos Synchronizing contacts 174 175 Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Contact list options Change the default contact listMultiple contact lists About multiple contact lists Troubleshooting Contacts 179 Change the clock face ClockSet the date and time Press the key Save 180 Turn on the alarm Silence the alarmDisplay a second time zone on the clock Use the timer Turn on bedside clock modeSet options for bedside clock mode Use the stopwatch Time on my device is incorrect Change timer notification optionsTroubleshooting Clock 183 Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Hide completed tasks Show tasks in the calendarSynchronizing tasks and memos Synchronize organizer data over the wireless network About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing Typing basics Typing options Change the default currency symbolTyping input methods Change your typing style Turn off trackpad sounds Spelling checkerTurn on key tones Set the trackpad sensitivity Change options for checking spelling Custom dictionaryCheck spelling About the custom dictionary Stop adding items to the custom dictionary automatically AutoTextAdd, change, or delete a word in the custom dictionary About AutoText Change or delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Assign an application to a Convenience key Change the default currency symbolKeyboard Set the cursor speed Set the trackpad sensitivity Troubleshooting KeyboardNo application opens when I press a Convenience key Turn off trackpad sounds Change the language LanguageAbout typing input languages Click Typing and Input Language Delete a language Troubleshooting LanguageAdd a display language Some characters do not appear correctly on my device Use a picture as your device wallpaper Screen displaySet options for backlighting Change the display font Add, change, or delete a folder on the Home screen Organizing applications on the Home screenAbout organizing application icons Move an application icon Use grayscale or reverse contrast for the screen display Add a message that appears when your device is lockedTurn on flashing LED notification for wireless coverage Themes My display changed Troubleshooting DisplaySwitch themes Screen turns off About GPS technology Click Device Location SettingsGPS technology Turn on GPS technology Get your GPS location Prevent others from tracking your locationTurn off location aiding Troubleshooting GPS technology Cannot use GPS technology Maps Map basics View a list of points of interest near a location Pan a mapZoom in to or out from a map Repeat to specify an ending location Add a bookmark for a location or route View contact information for a point of interestClear a map Rename a bookmark for a location or route Map options Keep backlighting on when you track your movementChange the Backlight Timeout When field Set the GPS receiver that you use to track your movement Troubleshooting Maps 211 Applications About multitasking212 About adding applications About instant messaging applications Require your device password before adding an applicationAbout social networking applications Press the key Send 214 View properties for an application Troubleshooting ApplicationsDelete an application View the size of an application database BlackBerry Device Software Over the wireless networkFrom a web site Using the BlackBerry Desktop Software About updating the BlackBerry Device Software Click Next Finish Update the BlackBerry Device Software from a web siteClick Check for Updates 217 Troubleshooting BlackBerry Device Software Manage Connections Check what wireless networks your device connects toWireless coverage indicators Manage Connections basics Turn on or turn off a network connection Turn on or turn off data service or set roaming optionsEnabled device Click Mobile Network Options Mobile network Check the status of network connections and servicesSwitch wireless networks manually Roaming Preferred wireless network list Turn on or turn off data service or set roaming optionsAbout the preferred wireless network list Change the connection speed for the wireless network Mobile network optionsChange the order of preferred networks Error messages Troubleshooting Mobile networkTurn on flashing LED notification for wireless coverage Possible solutions Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Click Set Up Wi-Fi Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manuallyChange, move, or delete a saved Wi-Fi network Common options Option Description Options for saved Wi-Fi networksTurn on the prompt that appears for hotspots WEP options WPA/WPA2 Personal options WPA/WPA2 Enterprise options Submit a Wi-Fi diagnostic report Install a root certificate on your deviceUMA connection settings Set options for Wi-Fi diagnostic reports Cannot connect to a Wi-Fi network About using Wi-Fi with VPN and software tokensWi-Fi technology troubleshooting Connection permissions for third-party applications Bluetooth technology Bluetooth technology basicsAbout Bluetooth Connect to a paired Bluetooth enabled device Turn on Bluetooth technologyPair with a Bluetooth enabled device Click Bluetooth Connections Add New Device Search Receive a media file using Bluetooth technology Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Send a media file Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Bluetooth profiles Change the Contacts Transfer field Restrict outgoing callsMake your BlackBerry device discoverable Set the Allow outgoing calls field to Never or If Unlocked Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Clear the LED Connection Indicator check box Cannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyTurn off a Bluetooth profile My list of paired Bluetooth devices does not appear Cannot pair with a Bluetooth enabled device 238 Power and battery 240 Memory and media cards About compression About file encryptionTurn on encryption Tips Freeing and conserving storage space 243 Troubleshooting Storage and media cards Application memory on my device is low244 Set the types of items that are included in searches SearchSearch for an item Search for messages Message search criteria Do more with your message search resultsField Description Search for text in a message, in a file, or on a web View, change, or delete a saved searchSearch for a contact in your organizations address book Search shortcuts Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Change the display name for a phone number Change or delete a SIM card contactStore text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN codePress the key Change PIN2 Code 251 Change the device password About the device passwordSet a device password Security Lock your device Lock your device when you insert it in the holsterSet a limit for device password attempts Click Security Security Wipe Password keeper Copy a password Change the password keeper passwordDelete a password from the password keeper Prevent password copying About file encryption EncryptionAbout encrypting data on your device Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Change the Strength field Press the key Save Memory cleaning About memory cleaningTurn on memory cleaning Certificates To delete sensitive data for all applications, click CleanClick Security Advanced Security Settings Certificates About certificates Import a certificate or PGP key from a media card About certificate enrollmentDownload a certificate from a certificate authority Click Add Certificate to Key Store View properties for a certificate Certificate propertiesProperty Description Send a certificate Certificate statusView one type of certificate in the certificate list Delete a certificate Change the trust status of a certificate Press the key Fetch Status or Fetch Chain Status Certificate revocation reasons Certificate optionsRevoke a certificate Change the display name for a certificate Press the key Associate Addresses Press the key Save 265 Certificate shortcuts Download a PGP key from an LDAP-enabled serverPGP keys About PGP keys View properties for a PGP key Download an updated PGP key from an LDAP-enabled serverDownload a personal PGP key from the PGP Universal Server PGP key properties Send a PGP key Delete a PGP keyClear the PGP data cache Check the revocation status of a PGP key PGP key status indicatorsPGP key status Change the trust status of a PGP key Change the display name for a PGP key PGP key optionsPGP key revocation reasons Press the key Fetch PGP Keys Press the key Options PGP key shortcuts Troubleshooting PGP keysCertificate servers Add a certificate server Delete a certificate server Connection options for Ocsp and CRL serversSend connection information for a certificate server Press the key Email Server or PIN Server Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Key store Turn off automatic backup and restore of key store data Click Security Advanced Security Settings Key StoresChange the refresh rate for certificate revocation lists Click Security Password About using a smart card with your deviceTurn on two-factor authentication Smart cards Change the Lock On Card Removal field to Enabled About smart password entryTurn off smart password entry Set the Smart Password Entry field to Disabled Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connections VPN settingsStore the passphrase for your smart card on your device About VPN profiles About software tokens Change the user name and password for a VPN profileVerify security software manually Change the software token for a VPN profile Click Device Advanced System Settings TCP IP Reset connection permissions for third-party applicationsTurn on safe mode Third-party application control Interaction permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Expand Connections, Interactions, or User Data Data permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardCannot download a certificate Run a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book View, submit, or delete a diagnostic report To delete all diagnostic reports, click Delete All Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Click Device About Device Versions Reconcile email over the wireless network SynchronizationAbout synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Troubleshooting Synchronization Email is not reconciling over the wireless network289 Am not receiving email from personal folders on my computer Change the display font Accessibility optionsAbout accessibility options Screen accessibility options Use grayscale or reverse contrast for the screen display Turn on event sounds Audio and phone accessibility optionsHearing aid mode Add a contact alert TTY support Voice dialing Typing accessibility options Highlight an AutoText entry Press the key 294 Type text using the predictive input method Calculator Use the calculatorConvert a measurement BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Catching a capsule Set the paddle speed About the Word Mole game Word Mole gameWord Mole game basics Form a word Save a game Turn on tutorial modeSingle-player games Resume a game Accept an invitation Multiplayer gamesInvite a player Set multiplayer game options Troubleshooting Word Mole BlackBerry MDS BlackBerry enabled deviceGlossary Certificate DSML-enabled server Ocsp server LDAP-enabled serverMass storage mode Personal certificate Public key Root certificate Triple DES Legal notice 309 310 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide