Troubleshooting BlackBerry Device Software | Blackberry 9780

User Guide

BlackBerry Device Software

Update the BlackBerry Device Software using the BlackBerry Desktop Software

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

Troubleshooting: BlackBerry Device Software

I cannot update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.

Try the following actions:

•Verify that your BlackBerry device is connected to a wireless network.

•Verify that your device has enough storage space to update the BlackBerry Device Software.

•Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider.

•Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.

•Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.

My device does not have enough available memory to update the BlackBerry Device Software

Try performing the following actions:

•Delete media files, display languages, or third-party applications that you do not use.

•Transfer media files that you have stored in the BlackBerry® device memory to a media card.

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Blackberry NO_CARRIERCNETBBBOLD9780BLKTMB manual Troubleshooting BlackBerry Device Software

Contents

BlackBerry Bold 9780 Smartphone SWDT643442-941426-0128013204-001 Contents 113 148 184 207 216 249 296 Set up an email address Quick HelpTop Change your ring tone, notifiers, or reminders Find or hide an application icon About adding applicationsBlackBerry App World BlackBerry Desktop Software Add or change your signature Use a picture as your device wallpaperSupported audio and video file formats Type File format Open, close, or switch between tabs Video Getting to know your smartphone Reconcile email over the wireless networkImportant keys Select commands using pop-up menus Switch to the Favorites , Media , Downloads , and Frequent Tips Doing things quicklyApplications Key Mark as Favorite Status indicators Tips Managing indicators PhoneKey Mark Opened Key Mark Prior Feature availability Security Security Status Information View IT Policy Tips Tips Finding apps It from the Messages icon, click the icon Device Auto On/Off Tips Extending battery lifeDisplay Screen Display Tips Freeing and conserving storage space Security Password Tips Keeping your information safeKey Options Message Display and Actions Security Encryption Visit the Setup application Automatically Update your BlackBerry Desktop SoftwareMake it yours Tips Updating your software Switch themes Your Home screenUse a picture as your device wallpaper Move an application icon Change what happens when you type on the Home screen Add a message that appears when your device is lockedFind or hide an application icon Add a shortcut to your Home screen or Favorites view Get apps, music, ring tones, pictures, and videos About adding applications Calls and sound profiles Change the default volume for callsFrom the Home screen, press the key Change your ring tone, notifiers, or reminders Set up speed dial for a contactAdd a contact alert Typing and trackpad Add a contact picture for caller IDSet the cursor speed Set the trackpad sensitivity Find more information Shortcuts Phone shortcutsMessage shortcuts Ring Tones Your message inbox File and attachment shortcutsMove around your message inbox Typing shortcuts A spreadsheetA presentation Press the Left Shift key or Right Shift key Media shortcuts Delete keyAudio and video files Pictures Camera and video camera Browser shortcutsOn a web Calendar shortcuts Search shortcutsPress Y Move around a web Troubleshooting Shortcuts Map shortcutsCannot use a shortcut Space Phone Phone basicsFind your phone number Make a call Mute a call Answer a second callPlace a call on hold Dial using numbers or letters Switch applications during a callAbout using a headset Turn on the speakerphone Volume About emergency calls and Emergency Callback ModeAdjust the volume Emergency calls Change the default volume for calls About your voice mail greeting and voice mail passwordVoice mail Improve sound quality during a call Change the voice mail access number and password Set up speed dial for a contactSpeed dial Check your voice mail Call waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyTurn on call waiting About call forwarding Forward calls Add, change, or delete a call forwarding numberAbout call blocking Block calls Change the call blocking password Fixed dialing and smart dialingAbout fixed dialing Turn on fixed dialing Set the default country code and area code Add, change, or delete a contact in your fixed dialing listAbout smart dialing Set options for dialing extensions Conference calls About conference callsMake a conference call Create a phone number link for a conference call Call logs Disconnect a contact from a conference callLeave a conference call About call logs Multiple phone numbers Delete call logsAdd, change, or delete call log notes View call logs in the Messages application Switch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Reset a call timerPress the key Options In-call Settings Turn off the prompt that appears before you delete items About hearing aid mode Turn on hearing aid modeAbout TTY support Turn on TTY support Troubleshooting Phone Cannot make or receive calls Cannot make calls using a voice command My phone number appears as Unknown in the Phone applicationCannot check my voice mail Cannot change the number of times that my device rings Some features are not available on my device Related topics Feature availability Perform an action using a voice command Voice commandsAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsCancel Change the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Messages Composing and sending emailSend an email Resend a message When you are composing a message, press the key Save Draft Reply to or forward an email or PIN messageCheck spelling Save a draft of a message Attach a contact to a message Add or change your signatureDelete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email View an address instead of a display name Mark a message as opened or unopenedSave a message Delete messages Add, change, or remove a flag Change how a message inbox displays messagesGroup email by subject Press the key Options Message Display and Actions Hide sent messages from the message inbox Hide messages from the Messages applicationFiling email Select the Hide Sent Messages check box Press the key Save Press the key File Highlight a folder Select the Hide Filed Messages check box Press the key Save Email options Set an out-of-office replyChange options for your personal email account Turn on or turn off read receipts Hide the new or unopened message indicator Stop loading pictures in Html email messagesReceive only the first section of long email messages Clear the Download Images Automatically check box Stop displaying recent contacts in email address fields View call logs in the Messages applicationStoring and forwarding email Clear the Confirm Delete check box Press the key Save Email filters About email filtersClear the Save Copy In Sent Folder check box Clear the Send Email to Handheld check box Create an email filter based on a contact or subject Create an email filterOptions for email filters Turn on an email filter Change, prioritize, or delete an email filter Reconcile email over the wireless network Synchronizing emailAbout synchronization Change the Delete On field to Mailbox & Handheld Manage email reconciliation conflicts About synchronization conflictsPress the key Purge Deleted Items PIN messages About PIN messagesFind your PIN Composing and sending PIN messages Set an importance level for received PIN messages Viewing and replying to PIN messages Create a link for a PINView filed messages Select the Display PIN Messages in Red check box PIN message options Set how long your device stores messages Text messages About text messages Composing and sending text messages Send a text messageSet whether pressing the Enter key sends text messages Press the key Compose Text Message Forward a text message Attach a file to a text messageSet the importance level for text messages that you send Picture Video Location Audio Voice Note Contact Appointment Viewing and replying to text messages Delete the history from a text messageSave a media file from a text message Highlight the message Press the key Delete Save a vCard contact attachment from a message Add an appointment to your calendar from a text messageChange how your text messages look Show names in the history of text messages Stop receiving text messages when roaming Options for text messagesBlock text messages Store text messages on your SIM card Set a wireless network type for sending text messages Turn off AutoText for text messages About cell broadcasting Cell broadcastingTurn on cell broadcasting Security options for messages Block incoming messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Reset a blocked message counter Press the key Reset Count or Reset All CountsAdd a contact to your allowed sender list Add Email Address Add Phone Number Add PIN Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Send a file as an attachment Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a file MIME-protected messages VCard contact attachmentsMIME-protected message basics About vCard contact attachments Sign or encrypt a message Encrypt a message with a pass phraseAttach a certificate to a message Download the certificate used to sign or encrypt a message MIME-protected message status Encryption status indicators Indicator DescriptionMIME-protected message options Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPGP protected message basics Encrypt a PGP protected message with a pass phrase Attachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message PGP protected message status Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Change the Default Key field Press the key Save PGP protected message optionsChange your signing and encryption key Click Security PGP Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field 104 Troubleshooting PGP protected messages File and attachment shortcuts Troubleshooting Messages Cannot send messages Am not receiving email from personal folders on my computer Am not receiving messagesResend the message Cannot file email Cannot send text messagesAm not receiving text messages Some messages no longer appear on my device Html email messages do not appear correctly Some email folders appear dimmedEmail filters are not working correctly Cannot turn on cell broadcasting Skipped content bar appears in a document Cannot attach a file to a text message Question mark appears on a slide 112 Files File basics Save a file from your organizations network to your device Search for a file that is saved on your device114 Managing files and attachments Move, rename, or delete a file View the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheet Switch presentation views Switch slidesChange the size of a column Set display options for a spreadsheet Save a slide Slide view 118 Troubleshooting Attachments Media MusicPlay a media file Shuffle or repeat songs Playlists Create a standard or an automatic playlistAdd the song that is playing to a playlist Change the order of songs in a playlist Improve sound quality for media files Amplify the volume using the audio boost featureRename or delete a playlist Change the Close Media Player When Inactive field PodcastsRename, move, copy, or delete an audio file or a video file View properties for a media file Adjust the volume Keep backlighting on when you play a video VideosDisplay closed captions in videos Clear the Turn Off Auto Backlighting check box Video camera Record a video Turn on video lightingChange the video size and format Change the location for storing videos that you take Change the flash setting for pictures that you take Change the camera scene modeCamera Take a picture Change the autofocus setting Geotag pictures that you takeTurn off digital zoom for the camera Change the review duration of the pictures that you take Change the Warn when pictures remaining drops to field PicturesChange the location for storing pictures that you take Zoom, pan, or rotate a picture View pictures as a slide show Change the number of seconds between slides in a slide showView pictures in list view or thumbnail view Create a picture folder Voice notes Find a picture that you took with the cameraRecord a voice note Click Import Pictures Ring tones 134 Media storage Storage and media cards Turn off media card support About compressionAbout file encryption Turn on encryption Picture folders Create a picture folderImport pictures to the Pictures application 137 Transferring and downloading media files About transferring and synchronizing media filesFind a picture that you took with the camera 138 Send a media file Receive a media file using Bluetooth technology139 Supported audio and video file formats Device 140 My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Cannot save media files Flash dims or turns offCannot open media files My device does not recognize my media card Cannot find podcastsMedia player screen closes 143 Ring tones, sounds, and alerts About ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders 144 Add a contact alert Add a custom profileSilence your device Change alarm notification options Flashing LEDTurn on event sounds Flashing LED color Description My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsSelect the Event Sounds check box Press the key Save Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webView a list of web pages that you visited recently Return to the home Turn on browser shortcuts Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web RSS feeds Send a bookmark for a webFile a bookmark for a web Add, rename, or delete a bookmark folder for web pages Browser options About RSS feedsAdd an RSS feed from the browser Change your home page or start Web Content section, change the Default text encoding field Stop blocking pop-ups on web pagesChange the font size for text on web pages Set the character encoding for all web pages Browser security Delete browsing informationTurn off cookies in the browser Turn on geolocation in the browser Add a trusted content server Click Security Advanced Security Settings TLSTLS options Manage browser security About browser push Browser pushBrowser push options Click Device Advanced System Settings Browser Push Turn off browser push Troubleshooting Browser No browser is available on my deviceCannot play a song or video on a web Cannot open a new tab Switch calendar views CalendarCalendar basics Go to a specific date in the calendar Set an alarm in the calendar Switch calendarsMeetings 161 Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Conference call meetings Forward a meeting invitationDelegate a meeting invitation Send an email message to all meeting participants Create a conference call meeting from your device Create a conference call meeting from your computerEnter a conference call meeting Example Synchronize organizer data over the wireless network Synchronizing calendarSave your conference call information About synchronization About synchronization conflicts About backing up and restoring device data166 Calendar options Manage data synchronization conflictsChange how the calendar is displayed Change options for reminders Change how long your device stores calendar entries Change the default calendarShow tasks in the calendar Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option 170 Contacts Contact basicsAdd a contact Create a custom contact field Customizing contacts Change or delete a contactSearch for a contact in your organizations address book Add a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts 174 175 Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact lists Troubleshooting Contacts 179 Clock Set the date and timeChange the clock face Press the key Save 180 Silence the alarm Turn on the alarmDisplay a second time zone on the clock Turn on bedside clock mode Set options for bedside clock modeUse the timer Use the stopwatch Change timer notification options Troubleshooting ClockTime on my device is incorrect 183 Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Show tasks in the calendar Hide completed tasksSynchronizing tasks and memos Synchronize organizer data over the wireless network Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing Typing basics Change the default currency symbol Typing input methodsTyping options Change your typing style Spelling checker Turn on key tonesTurn off trackpad sounds Set the trackpad sensitivity Custom dictionary Check spellingChange options for checking spelling About the custom dictionary AutoText Add, change, or delete a word in the custom dictionaryStop adding items to the custom dictionary automatically About AutoText Change or delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Change the default currency symbol KeyboardAssign an application to a Convenience key Set the cursor speed Troubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn off trackpad sounds Language About typing input languagesChange the language Click Typing and Input Language Troubleshooting Language Add a display languageDelete a language Some characters do not appear correctly on my device Screen display Set options for backlightingUse a picture as your device wallpaper Change the display font Organizing applications on the Home screen About organizing application iconsAdd, change, or delete a folder on the Home screen Move an application icon Add a message that appears when your device is locked Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display Themes Troubleshooting Display Switch themesMy display changed Screen turns off Click Device Location Settings GPS technologyAbout GPS technology Turn on GPS technology Prevent others from tracking your location Get your GPS locationTurn off location aiding Troubleshooting GPS technology Cannot use GPS technology Maps Map basics Pan a map Zoom in to or out from a mapView a list of points of interest near a location Repeat to specify an ending location View contact information for a point of interest Clear a mapAdd a bookmark for a location or route Rename a bookmark for a location or route Keep backlighting on when you track your movement Change the Backlight Timeout When fieldMap options Set the GPS receiver that you use to track your movement Troubleshooting Maps 211 About multitasking Applications212 About adding applications Require your device password before adding an application About social networking applicationsAbout instant messaging applications Press the key Send 214 Troubleshooting Applications Delete an applicationView properties for an application View the size of an application database Over the wireless network From a web site Using the BlackBerry Desktop SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software from a web site Click Check for UpdatesClick Next Finish 217 Troubleshooting BlackBerry Device Software Check what wireless networks your device connects to Wireless coverage indicatorsManage Connections Manage Connections basics Turn on or turn off data service or set roaming options Enabled deviceTurn on or turn off a network connection Click Mobile Network Options Check the status of network connections and services Switch wireless networks manuallyMobile network Roaming Turn on or turn off data service or set roaming options Preferred wireless network listAbout the preferred wireless network list Mobile network options Change the connection speed for the wireless networkChange the order of preferred networks Troubleshooting Mobile network Turn on flashing LED notification for wireless coverageError messages Possible solutions Wi-Fi technology About connecting to a Wi-Fi networkConnect to a Wi-Fi network Click Set Up Wi-Fi Connect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupChange, move, or delete a saved Wi-Fi network Options for saved Wi-Fi networks Turn on the prompt that appears for hotspotsCommon options Option Description WEP options WPA/WPA2 Personal options WPA/WPA2 Enterprise options Install a root certificate on your device UMA connection settingsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokens Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Connection permissions for third-party applications Bluetooth technology basics Bluetooth technologyAbout Bluetooth Turn on Bluetooth technology Pair with a Bluetooth enabled deviceConnect to a paired Bluetooth enabled device Click Bluetooth Connections Add New Device Search Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitReceive a media file using Bluetooth technology Send a media file Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profiles Restrict outgoing calls Make your BlackBerry device discoverableChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Troubleshooting Bluetooth technology Turn off a Bluetooth profileCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appear Cannot pair with a Bluetooth enabled device 238 Power and battery 240 Memory and media cards About file encryption About compressionTurn on encryption Tips Freeing and conserving storage space 243 Application memory on my device is low Troubleshooting Storage and media cards244 Search Search for an itemSet the types of items that are included in searches Search for messages Do more with your message search results Message search criteriaField Description View, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Change or delete a SIM card contact Store text messages on your SIM cardChange the display name for a phone number About SIM card security Change the SIM card PIN code Protect your SIM card with a PIN codePress the key Change PIN2 Code 251 About the device password Set a device passwordChange the device password Security Lock your device when you insert it in the holster Set a limit for device password attemptsLock your device Click Security Security Wipe Password keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copying Encryption About encrypting data on your deviceAbout file encryption Turn on encryption Set encryption strength About encryption keysGenerate an encryption key Change the Strength field Press the key Save About memory cleaning Memory cleaningTurn on memory cleaning To delete sensitive data for all applications, click Clean Click Security Advanced Security Settings CertificatesCertificates About certificates About certificate enrollment Download a certificate from a certificate authorityImport a certificate or PGP key from a media card Click Add Certificate to Key Store Certificate properties View properties for a certificateProperty Description Certificate status View one type of certificate in the certificate listSend a certificate Delete a certificate Change the trust status of a certificate Press the key Fetch Status or Fetch Chain Status Certificate options Revoke a certificateCertificate revocation reasons Change the display name for a certificate Press the key Associate Addresses Press the key Save 265 Download a PGP key from an LDAP-enabled server PGP keysCertificate shortcuts About PGP keys Download an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key properties Delete a PGP key Send a PGP keyClear the PGP data cache PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key options PGP key revocation reasonsChange the display name for a PGP key Press the key Fetch PGP Keys Press the key Options Troubleshooting PGP keys Certificate serversPGP key shortcuts Add a certificate server Connection options for Ocsp and CRL servers Send connection information for a certificate serverDelete a certificate server Press the key Email Server or PIN Server Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key store Click Security Advanced Security Settings Key Stores Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists About using a smart card with your device Turn on two-factor authenticationClick Security Password Smart cards About smart password entry Turn off smart password entryChange the Lock On Card Removal field to Enabled Set the Smart Password Entry field to Disabled Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card VPN settings Store the passphrase for your smart card on your deviceTurn off notification for smart card connections About VPN profiles Change the user name and password for a VPN profile Verify security software manuallyAbout software tokens Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe modeClick Device Advanced System Settings TCP IP Third-party application control Set permissions for a third-party application Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Expand Connections, Interactions, or User Data Data permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityCannot download a certificate Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic report Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All Click Device About Device Versions Synchronization Reconcile email over the wireless networkAbout synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Email is not reconciling over the wireless network Troubleshooting Synchronization289 Am not receiving email from personal folders on my computer Accessibility options About accessibility options Screen accessibility optionsChange the display font Use grayscale or reverse contrast for the screen display Audio and phone accessibility options Hearing aid modeTurn on event sounds Add a contact alert TTY support Voice dialing Typing accessibility options Highlight an AutoText entry Press the key 294 Type text using the predictive input method Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Catching a capsule Set the paddle speed Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Invite a playerAccept an invitation Set multiplayer game options Troubleshooting Word Mole BlackBerry enabled device GlossaryBlackBerry MDS Certificate DSML-enabled server LDAP-enabled server Mass storage modeOcsp server Personal certificate Public key Root certificate Triple DES Legal notice 309 310 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide