My smartphone responds slowly or freezes

User Guide

BlackBerry Device Software

My smartphone responds slowly or freezes

Try the following actions:

•Close unused applications.

•Free some of your application storage.

•Update your BlackBerry Device Software.

•Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.

Related information

Tips: Freeing space to optimize your smartphone's performance, 50

View the amount of available storage space on your smartphone, 312

Close an app so that it is not running in the background, 254

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Blackberry 9810 manual My smartphone responds slowly or freezes

Contents

User Guide Published 2012-09-20 SWD-20120920121231893 Contents 133 216 244 314 367 Remove the battery door Quick HelpGetting started Your smartphone Insert the media card and battery Insert the SIM card Wi-Fi calling Mobile Hotspot modeNew in BlackBerry Parental Controls Voice enabled search Public warning messagesNew in BlackBerry BlackBerry ID About switching BlackBerry smartphones Bluetooth enhancementsAbout BlackBerry ID Video enhancements Visit the Setup application Important keys End/Power VolumeLock Mute Flashing LED color descriptions IconsApplication icons Setup Power and lockMessages Instant messaging Applications MediaPersonal organizer BlackBerry Device Software update FilesSocial networking and mobile purchasing Sounds and alerts Home screen icons Message inbox icons Battery power level icons Typing iconsPhone icons Calendar icons Camera iconsVideo camera Your Home screen Add a shortcut to your home screen or Favorites panel Show or hide a home screen panel Show, hide, or find an application iconMove an application icon Change where apps that you download appear Change what happens when you type on the Home screenChange themes Set the number of icons that appear on the home screen Feature availability Add a message that appears when your smartphone is lockedClick Display Message on Lock Screen Wireless network Popular topicsFind more information Region Set up an email address Add or change your email signature About using your smartphone as a tethered modem About downloading apps with the BlackBerry App WorldTransfer files to and from your smartphone Copy contacts from your SIM card to your contact list Change your ring tone, notifiers, reminders, or alertsPress the key Copy All To Contacts Click Change Sounds and Alerts Sounds for Selected Profile Turn on or turn off airplane mode View a location on a mapLock or unlock your smartphone Tips Managing indicators Popular tipsTips Finding apps Key Show All Tips Updating your software Key Mark ReadKey Mark Prior Read Tips Doing things quickly Key Mark as Favorite Tips Extending battery life Battery Saving Mode when battery power level is lowIcon. Click Change Sounds and Alerts Click the Options icon Device Software Updates Delete Original TextKey Memory Use Change the Image Size or Video Format field Click Security Password Tips Keeping your information safeShortcuts Phone Click Security Encryption Shortcuts Typing with the physical keyboard Shortcuts Typing with the touch screen keyboard Shortcuts Media Audio and video files Common troubleshooting Cant make or receive callsPictures Camera and video camera Im not receiving messages Forget my smartphone password Cant send messages Email messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless networkScreen turns off Cant pair with a Bluetooth enabled device Media player screen closes Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safeKey Options Message Display and Actions Tips Managing indicators Shortcuts Phone Shortcuts Messages A messageYour message inbox Shortcuts Files and attachments Move around your message inboxA spreadsheet Shortcuts Typing with the physical keyboard A presentation Shortcuts Typing with the touch screen keyboard Shortcuts Media Pictures Shortcuts Browser On a webpage Shortcuts Search Move around a webpage Shortcuts Maps Shortcuts Calendar Troubleshooting Shortcuts Cant use a shortcut How to Phone PhonePhone at a glance Phone icons Phone basics Find your phone numberMake a call Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts Dial using numbers or letters Switch applications during a callMute a call Place a call on hold About using a headset About emergency calls and Emergency Callback ModeEmergency calls Make an emergency call Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call Set up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key About call forwarding Start or stop forwarding callsAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Change the call blocking password Fixed dialing and smart dialingAbout call blocking Block or stop blocking calls Turn on fixed dialing Add, change, or delete a contact in your fixed dialing listAbout smart dialing Press the key Options FDN Phone List Set the default country code and area code Conference callsSet options for dialing extensions About conference calls Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs Leave a conference callAbout call logs Send a call log Multiple phone numbers Add, change, or delete call log notesView or hide call logs in the Messages application About multiple phone numbers Switch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Hide or display your phone number when you make calls Press the key Options In-call SettingsSort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Change how you answer calls with a headset Reset a call timer About hearing aid modeTurn on hearing aid mode About TTY support Set up your voice mail Set up automatic dialing for voice mail accessVoice mail Troubleshooting Phone Some features arent available on my smartphoneCheck your voice mail Feature availability Cant check my voice mail Cant block callsCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application Cant make calls using a voice command My headset makes calls instead of my smartphone Voice commands How to Voice commandsPerform an action using a voice command Change the options for voice prompts Available voice commands Change the language for voice commands Troubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages Hide filed and sent messages from the Messages application Show or hide messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Hide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Compose and send an email Check spellingSave a message Press the key Options Email Account Management Blind carbon copy a contact Attach a contact card to a messageAttach a file to an email Viewing and replying to email View saved messages View an address instead of a display nameReply to or forward an email or PIN message Delete the original text from a reply message Change options for Html email Organizing your email inbox Delete a messageMark a message as read or unread Press the key Options Email Preferences Add, change, or remove a flag Filter email by sender or subjectAdd, move, rename, or delete an email folder File an email Email Setup View filed messagesEmail filters About email filters Create an email filter Options for email filters Option Description Turn on an email filter Change, prioritize, or delete an email filter Turn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Stop forwarding email to your smartphone Change the Delete On field to Mailbox & HandheldClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Google Mail About Google Mail on your smartphone Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific label Create or delete a Google Mail label Preview more of grouped email messagesArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox Text messages About text messagesCompose and send a text message Press the key Compose Text Message Reply to or forward a text message Add an appointment to your calendar from a text message Delete the history from a text message Cell broadcasting About cell broadcastingTurn on cell broadcasting Key Clear Conversation Click Device Advanced System Settings Cell Broadcasting Public warning systemsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel PIN messages Unsubscribe from public warning messagesAbout PIN messages Find your PIN Create a link for a PIN Change the display color of PIN messages How to Attachments About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachment Send a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a file Add to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Reset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP Key Attachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message status Mime and PGP protected message options Click Security S/MIME or PGP Click Device Advanced System Settings Default Services About message classifications Change the size of S/MIME or PGP indicators in messages Press the key Change Security Level Troubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted message Troubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryption Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Troubleshooting Email Email messages arent reconciling over the wireless network Troubleshooting Text messages Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctly Im not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document View the content of a cell Move around a spreadsheetChange the size of a column Set display options for a spreadsheet Switch presentation views Switch slidesRotate or zoom in to or out from a slide Save a slide Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide How to Media MediaMedia file basics Play a media file Amplify the volume using the audio boost feature Improve sound quality for media files Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Music Shuffle or repeat songsCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Videos Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlist Keep backlighting on when you play a video Video cameraDisplay closed captions in videos Change the video camera scene mode Record a videoTurn on or turn off video lighting Turn on or turn off auto focus Camera Reduce blurriness in the videos that you takeChange the location for storing videos that you take Camera at a glance Change the flash setting for pictures that you take Take a picturePress the Right Convenience key Change the camera scene mode Change the autofocus settingChange the size of pictures that you take Geotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the Warn when pictures remaining drops to field PicturesChange the location for storing pictures that you take Pictures at a glance Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Voice notes Troubleshooting Media Cant save media files Cant open media files Flash or video light dims or turns off Receive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaperSome pictures that I take are blurry How to Ring tones, sounds, and alerts Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Open, close, or switch between tabs Browser basicsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage Search for text in a message, in a file, or on a webpage View your browser historyMove back, move forward, or refresh a webpage Return to the browser home Close the browser Play a media file on a webpageOpen, play, or download a file from a webpage Browser bookmarks Send a web address, link, or pictureSend a link or picture from a webpage About bookmarks for webpages Change or delete a bookmark for a webpage Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your default search engine Browser optionsChange your browser home page or start Change the font size for text on webpages Web Content section, change the Default text encoding field Add a search engine from a websiteSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browser history Delete browsing informationTurn off cookies in the browser Closing Browser on Escape checkbox Browser security Turn off JavaScript supportTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push Click Device Advanced System Settings Browser Push RSS feedsBrowser push options Turn off browser push Tips Browser Turn on browser shortcutsShortcuts Browser Add an RSS feed from the browser 180 Troubleshooting Browser Cant open a new tabCannot play a song or video on a web No browser is available on my smartphone How to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone data Synchronize organizer data over the wireless network Select the Wireless Synchronization checkboxAbout synchronization conflicts Manage data synchronization conflicts Switch calendar views Calendar basicsGo to a specific date in the calendar Schedule a meeting or an appointment Set an alarm in the calendar Switch calendarsMeetings Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Calendar options Change how the calendar is displayedChange options for reminders Change options for multiple calendars Change the default calendar Conference call meetingsChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your smartphone Create a conference call meeting from your computerEnter a conference call meeting Example Tips Calendar Calendar shortcutsSave your conference call information Press the key Options Conference Calling Troubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Cant enter a conference call with the Join Now option Enter a conference call meeting How to Contacts ContactsContact basics Create a custom contact field Add a pause or a wait to a phone numberChange or delete a contact Click Add Pause or Add Wait Change or delete a SIM card contact Search for a contactSave Key Delete All Add a contact picture for caller ID Change or delete a contact pictureAbout categories Select Picture Synchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact lists Change the display options for contacts View the number of contacts stored on your smartphoneSort contacts or tasks Change how contact names appear in Remote Lookup results Troubleshooting Contacts Contact list field data isnt appearing on my computer My contact pictures keep changing How to Clock ClockSet the date and time Display a second time zone on the clock Turn on the alarm Change the clock face Silence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Troubleshooting Clock Time on my smartphone isnt correct Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Change the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basics Type a symbol Highlight, cut, copy, or paste textType a special character or letter with an accent About typing using different touch screen keyboard styles Typing input methodsHide the keyboard Clear text from a field Type text using the predictive input method Change options for typing input methodsChange your typing style Click Typing and Language Typing Switch typing input methods when youre typing Type text using SureType technologyType text using multi-tap Turn on or turn off trackpad sounds Set the trackpad sensitivitySet the touch screen sensitivity Find more information about typing in other languages Set the cursor speed Custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Word substitution About word substitutionUndo a word substitution change Create a word substitution entry Spelling checker Change or delete a word substitution entryTurn off word substitution Troubleshooting Typing Cant check spellingChange options for checking spelling Click Typing and Language Spell Check SureType technology doesnt recognize a word Have no Advanced Style Options How to Keyboard Change the default keyboard for portrait viewKeyboard Change the keyboard layout Change the default currency symbol Assign an application to a convenience keyTurn on key tones Show or hide key indicators Troubleshooting Keyboard No application opens when I press a Convenience key How to Language LanguageAbout typing input languages Add a language to your smartphone Use a shortcut for switching typing input languages Use the language key to switch typing input languagesChange an input or display language Troubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Select the Virtual Keyboard Language Key checkbox How to Screen display Screen displayUse a picture as your smartphone wallpaper Set options for backlighting Organizing applications on the Home screen About organizing application icons Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Turn off pop-up menus Use grayscale or reverse contrast for the screen display ThemesAbout themes Troubleshooting Screen display No application opens when I press a Convenience keyPop-up menu appears when I touch the screen My display changed Set the touch screen sensitivity How to GPS technology Click Device Location SettingsGPS technology Turn off location aiding or location data Set the GPS receiver that you use to track your movement Prevent others from tracking your locationGet your GPS location Troubleshooting GPS technology Cant use GPS technology How to Compass CompassAbout the compass View location on a map from the compass Calibrate the compass manually Change options for the compassIm not receiving an accurate reading from the compass How to Maps MapsMap basics Get directions View an address on a map using a link Send a locationCopy a location Zoom in to or out from a map Map favorites Pan a mapAdd a location to your list of favorites View your favorite locations on a map Promotions and coupons Delete a location from your list of favoritesFind promotions near you Personalize Maps Change the units of measure for mapsView a coupon or a Groupon offer View more promotion details Change the font settings for maps Keep backlighting on when you track your movementClick Set Global Map Services Change the Backlight Timeout When Battery Level field Troubleshooting Maps How to Applications ApplicationsAbout multitasking Require your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application Management Troubleshooting Applications Delete an applicationView the size of an application database Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution 257 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information How to BlackBerry Device Software Update the BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Click Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Turn on or turn off airplane mode Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming optionsClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 268 Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageChange the order of preferred networks Wireless coverage indicators Indicator Description Troubleshooting Mobile network Error messages Data service unavailable DescriptionPossible solutions Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsClick Save and Connect Related information Options for saved Wi-Fi networks Common options Ssid WEP options WPA/WPA2 Personal optionsWPA/WPA2 Enterprise options Install a root certificate on your smartphone Wi-Fi calling About Wi-Fi callingChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications 279 Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode How to Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot mode Mobile Hotspot mode options Stop connected devices from exchanging dataView information about your mobile hotspot About using Bluetooth technology in Mobile Hotspot mode Change your mobile hotspot nameView information about a connected device Click Networks and Connections Mobile Hotspot Connections Troubleshooting Mobile Hotspot mode Submit a Mobile Hotspot diagnostic reportCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspot Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Switch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Send contact cards using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Send a file Rename or delete a paired Bluetooth enabled device Bluetooth technology optionsBluetooth profiles Make your smartphone discoverable Turn off a Bluetooth profile Remote Control Change the Contacts Transfer field Transfer field to All Related information Change the pairing name for your BlackBerry smartphone Turn off or turn on the Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Restrict outgoing calls Turn off automatic reconnection to Bluetooth enabled devices Clear the Connect on Power Up checkbox Troubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cannot find files sent to me over a Bluetooth connection Lose my connection with a Bluetooth enabled car kitCant send or receive files Cant share contacts with a paired Bluetooth enabled device How to Media server Share media files using the media serverMedia server About the media server Click Access Control Change the display name of the media serverClick Preferences Click Preferences Edit Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile Power and battery How to Power and battery Insert the media card and battery Reset your smartphone Check the battery power levelSet your smartphone to turn on and turn off automatically Turn off your smartphone About battery saving mode Turn on or turn off battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor Troubleshooting Power and battery My battery life is shorter than I expected How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cards Insert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Restore smartphone data from your media card Back up smartphone data to your media cardClick Continue Format your media card or built-in media storage About compression About file encryption Turn on encryption Troubleshooting Storage space and media cards View the amount of storage space used by media filesMy smartphone doesnt recognize my media card Click Device Storage Related information Application storage on my smartphone is low How to Search Search for an item using voice enabled searchSearch Search for an item Change the language for voice enabled search Change search optionsClick Device Search Message search criteria Field Description Do more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 319 How to Security SecuritySecurity basics Set or change your smartphone password Restoring your data Set the screen to lock when you close the slider Lock or unlock your smartphoneClick Display Screen Lock with Slider Set a limit for smartphone password attempts Parental ControlsAbout Parental Controls Click Security Security Wipe Turn on Parental Controls Change Parental ControlsClick Security Parental Controls Password Keeper About the Password KeeperChange the Password Keeper password Turn off Parental Controls Set a limit for password attempts in the Password Keeper Copy a passwordPrevent password copying Hide or show passwords in the Password Keeper Encryption About encrypting data and files on your smartphoneTurn on encryption Set encryption strength Generate an encryption keyClick Security Security Status Information Memory cleaning About memory cleaningSIM card Protect your SIM card with a PIN code Turn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning Certificates and PGP keys About certificates and certificate enrollmentAbout PGP keys About the trust status of certificates and PGP keys Download a certificate from a certification authority Download a personal PGP key from the PGP Universal ServerClick Add To Key Store Related information Click Security PGP Import certificates or PGP keys from a media card Send or delete a certificate or PGP keyView details for a certificate or PGP key View one type of certificate or PGP key Click Security Advanced Security Settings Certificates View the certificate chain for a certificate Status indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Add an email address to a certificate Press the key Associate Addresses Certificate servers Clear the PGP data cacheAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Connection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate server Change the key store password Key storeAbout the key store Press the key Email Server or PIN Server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores About using a smart card with your smartphone Clear the Allow Key Store Backup/Restore checkboxSmart cards Change the refresh rate for certificate revocation lists Turn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox About smart password entry Turn off smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Use a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphone VPN settings View IT policy rules that are set for your smartphoneVerify security software manually About VPN profiles Reset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application Permissions Turn on safe mode Press the key Apply Defaults to AllClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Application Management Troubleshooting Security Data permissions for third-party applications Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Service books and diagnostic reports Run, view, send, or delete a diagnostic reportAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Run, view, send, or delete a diagnostic report How to Synchronization Reconcile email over the wireless network manuallyTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 360 Accessibility options How to AccessibilityScreen accessibility options Change the display font Audio and phone accessibility options Turn on or turn off event soundsAdd or delete a contact alert Hearing aid mode TTY support Voice dialing Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution 366 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 371 User Guide 373 User Guide