Troubleshooting Synchronization | Blackberry 9810 guide

User Guide

Synchronization

Troubleshooting: Synchronization

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry smartphone is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

Contact list field data isn't appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

Related information

Create a custom contact field, 195

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Blackberry 9810 manual Troubleshooting Synchronization, Email messages arent reconciling over the wireless network

Contents

User Guide Published 2012-09-20 SWD-20120920121231893 Contents 133 216 244 314 367 Getting started Your smartphone Remove the battery doorQuick Help Insert the SIM card Insert the media card and battery Parental Controls Wi-Fi callingMobile Hotspot mode New in BlackBerry BlackBerry ID Voice enabled searchPublic warning messages New in BlackBerry Video enhancements About switching BlackBerry smartphonesBluetooth enhancements About BlackBerry ID Important keys Visit the Setup application Mute End/PowerVolume Lock Application icons Flashing LED color descriptionsIcons Instant messaging SetupPower and lock Messages Personal organizer ApplicationsMedia Sounds and alerts BlackBerry Device Software updateFiles Social networking and mobile purchasing Message inbox icons Home screen icons Phone icons Battery power level iconsTyping icons Video camera Calendar iconsCamera icons Add a shortcut to your home screen or Favorites panel Your Home screen Move an application icon Show or hide a home screen panelShow, hide, or find an application icon Set the number of icons that appear on the home screen Change where apps that you download appearChange what happens when you type on the Home screen Change themes Click Display Message on Lock Screen Feature availabilityAdd a message that appears when your smartphone is locked Region Wireless networkPopular topics Find more information Add or change your email signature Set up an email address Transfer files to and from your smartphone About using your smartphone as a tethered modemAbout downloading apps with the BlackBerry App World Click Change Sounds and Alerts Sounds for Selected Profile Copy contacts from your SIM card to your contact listChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To Contacts Lock or unlock your smartphone Turn on or turn off airplane modeView a location on a map Key Show All Tips Managing indicatorsPopular tips Tips Finding apps Read Tips Updating your softwareKey Mark Read Key Mark Prior Key Mark as Favorite Tips Doing things quickly Icon. Click Change Sounds and Alerts Tips Extending battery lifeBattery Saving Mode when battery power level is low Change the Image Size or Video Format field Click the Options icon Device Software UpdatesDelete Original Text Key Memory Use Click Security Encryption Click Security PasswordTips Keeping your information safe Shortcuts Phone Shortcuts Typing with the physical keyboard Shortcuts Typing with the touch screen keyboard Audio and video files Shortcuts Media Camera and video camera Common troubleshootingCant make or receive calls Pictures Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Media player screen closes Cant pair with a Bluetooth enabled device Tips Doing things quickly Tips and shortcuts Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Key Options Message Display and Actions Tips Updating your softwareTips Keeping your information safe Tips Managing indicators Shortcuts Phone Your message inbox Shortcuts MessagesA message A spreadsheet Shortcuts Files and attachmentsMove around your message inbox A presentation Shortcuts Typing with the physical keyboard Shortcuts Typing with the touch screen keyboard Shortcuts Media Pictures On a webpage Shortcuts Browser Move around a webpage Shortcuts Search Shortcuts Calendar Shortcuts Maps Cant use a shortcut Troubleshooting Shortcuts Phone at a glance Phone icons How to PhonePhone Answer or end a call Phone basicsFind your phone number Make a call Change your ring tone, notifiers, reminders, or alerts Answer a second call Place a call on hold Dial using numbers or lettersSwitch applications during a call Mute a call Make an emergency call About using a headsetAbout emergency calls and Emergency Callback Mode Emergency calls Improve sound quality during a call VolumeAdjust the volume Change the default volume for calls Change the contact that is assigned to a speed dial key Set up speed dial for a contactSpeed dial Call waiting, call forwarding, and call blocking Press the key Options Call Forwarding About call forwardingStart or stop forwarding calls Add, change, or delete a call forwarding number Block or stop blocking calls Change the call blocking passwordFixed dialing and smart dialing About call blocking Press the key Options FDN Phone List Turn on fixed dialingAdd, change, or delete a contact in your fixed dialing list About smart dialing About conference calls Set the default country code and area codeConference calls Set options for dialing extensions Disconnect a contact from a conference call Make a conference callCreate a phone number link for a conference call Speak privately with a contact during a conference call Send a call log Call logsLeave a conference call About call logs About multiple phone numbers Multiple phone numbersAdd, change, or delete call log notes View or hide call logs in the Messages application Turn on or turn off dialing from the lock screen Switch the active phone numberPhone options Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Sort phone numbers or contacts on the phone screen Change how you answer calls with a headset About TTY support Reset a call timerAbout hearing aid mode Turn on hearing aid mode Voice mail Set up your voice mailSet up automatic dialing for voice mail access Check your voice mail Troubleshooting PhoneSome features arent available on my smartphone Feature availability My phone number appears as Unknown in the Phone application Cant check my voice mailCant block calls Cant change the number of times that my smartphone rings My headset makes calls instead of my smartphone Cant make calls using a voice command Change the options for voice prompts Voice commandsHow to Voice commands Perform an action using a voice command Change the language for voice commands Available voice commands Click Typing and Language Language Troubleshooting Voice commandsTurn off choice lists for voice commands User Guide Messages at a glance Search for messages How to Messages applicationMessages Press the key Options Message Display and Actions Hide filed and sent messages from the Messages applicationShow or hide messages from the Messages application View or hide call logs in the Messages application Click Display Message Categorization Hide the new or unread message indicatorChange how you group email messages Change options for spell check Set how long your smartphone stores messagesTurn off the delete message or read message prompt Change options for your personal email account Set up an email addressReconcile email over the wireless network manually Press the key Options Email Account Management Compose and send an emailCheck spelling Save a message Attach a file to an email Blind carbon copy a contactAttach a contact card to a message Delete the original text from a reply message Viewing and replying to email View saved messagesView an address instead of a display name Reply to or forward an email or PIN message Press the key Options Email Preferences Change options for Html emailOrganizing your email inbox Delete a message Mark a message as read or unread File an email Add, change, or remove a flagFilter email by sender or subject Add, move, rename, or delete an email folder Create an email filter Email SetupView filed messages Email filters About email filters Option Description Options for email filters Change, prioritize, or delete an email filter Turn on an email filter Press the key Purge Deleted Items Turn on or turn off wireless email reconciliationPress the key Options Email Reconciliation Clear the Save Copy In Sent Folder checkbox Stop forwarding email to your smartphoneChange the Delete On field to Mailbox & Handheld Clear the Send Email to Handheld checkbox View Google Mail messages with a specific label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star Apply or remove a Google Mail label Move archived Google Mail messages to your message inbox Create or delete a Google Mail labelPreview more of grouped email messages Archive a Google Mail message or conversation Press the key Compose Text Message Text messagesAbout text messages Compose and send a text message Add an appointment to your calendar from a text message Reply to or forward a text message Key Clear Conversation Delete the history from a text messageCell broadcasting About cell broadcasting Turn on cell broadcasting Rename a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPublic warning systems Stop receiving messages from a cell broadcast channel Find your PIN PIN messagesUnsubscribe from public warning messages About PIN messages Change the display color of PIN messages Create a link for a PIN Save a file or an attachment How to Attachments About files and attachmentsAttachments Open a file or an attachment View properties for a file Send a fileOpen a link in a file or an attachment Set font options for a file or an attachment Save a contact card from a message Add to Contacts Update ContactContact cards About contact cards Block incoming messages Security options for messagesQuestion mark appears on a slide Click Security Firewall Reset a blocked message counterPress the Reset Count or Reset All Counts Add a contact to your allowed sender list About signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key Store Attachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicators Click Security S/MIME or PGP Mime and PGP protected message options About message classifications Click Device Advanced System Settings Default Services Press the key Change Security Level Change the size of S/MIME or PGP indicators in messages Cant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messages Encrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages application Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Email messages arent reconciling over the wireless network Troubleshooting Email Email filters arent working correctly Troubleshooting Text messagesHtml email messages dont appear correctly Some email folders appear dimmed Cant attach a file to a text message Im not receiving text messagesCant turn on cell broadcasting File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder Set display options for a spreadsheet View the content of a cellMove around a spreadsheet Change the size of a column Save a slide Switch presentation viewsSwitch slides Rotate or zoom in to or out from a slide Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Play a media file How to MediaMedia Media file basics Improve sound quality for media files Amplify the volume using the audio boost feature Turn on or turn off media card support Change the Close Media Player When Inactive fieldTurn on or turn off audio and video shortcuts Transfer files to and from your smartphone Sort media filesAbout transferring and synchronizing files Supported audio and video file formats and extensions Receive a media file using Bluetooth technology Supported picture file extensions Song , Playlist , Album , or All Songs MusicShuffle or repeat songs Create a standard or an automatic playlist Rename or delete a playlist VideosAdd the song that is playing to a playlist Move or delete a song in a playlist Display closed captions in videos Keep backlighting on when you play a videoVideo camera Turn on or turn off auto focus Change the video camera scene modeRecord a video Turn on or turn off video lighting Camera at a glance CameraReduce blurriness in the videos that you take Change the location for storing videos that you take Press the Right Convenience key Change the flash setting for pictures that you takeTake a picture Geotag pictures that you take Change the camera scene modeChange the autofocus setting Change the size of pictures that you take Change the review duration of the pictures that you take Turn off digital zoom for the cameraReduce blurriness in the pictures that you take Pictures at a glance Change the Warn when pictures remaining drops to fieldPictures Change the location for storing pictures that you take View pictures as a slide show Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage Voice notes Cant save media files Troubleshooting Media Flash or video light dims or turns off Cant open media files Some pictures that I take are blurry Receive an error message after I rotate a pictureMy smartphone isnt using the correct ring tone or wallpaper About ring tones, sounds, and alerts How to Ring tones, sounds, and alertsRing tones, sounds, and alerts Icons for sound and alert profiles Add or delete a custom sound profile Silence your smartphone Add or delete a contact alert Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser Zoom in to or out from a webpage Open, close, or switch between tabsBrowser basics Browsing the Internet Browse the Internet Return to the browser home Search for text in a message, in a file, or on a webpageView your browser history Move back, move forward, or refresh a webpage Open, play, or download a file from a webpage Close the browserPlay a media file on a webpage About bookmarks for webpages Browser bookmarksSend a web address, link, or picture Send a link or picture from a webpage Add, rename, or delete a bookmark folder for webpages Change or delete a bookmark for a webpageSend a bookmark for a webpage Move a bookmark for a webpage Change the font size for text on webpages Change your default search engineBrowser options Change your browser home page or start Stop blocking pop-ups on webpages Web Content section, change the Default text encoding fieldAdd a search engine from a website Set the character encoding for all webpages Closing Browser on Escape checkbox Delete browser historyDelete browsing information Turn off cookies in the browser About TLS Browser securityTurn off JavaScript support Turn on geolocation in the browser To Allow Weak Click Security Advanced Security Settings TLSManage browser security About browser push Add a trusted content serverBrowser push Turn off browser push Click Device Advanced System Settings Browser PushRSS feeds Browser push options Add an RSS feed from the browser Tips BrowserTurn on browser shortcuts Shortcuts Browser 180 No browser is available on my smartphone Troubleshooting BrowserCant open a new tab Cannot play a song or video on a web About backing up and restoring smartphone data How to CalendarCalendar Synchronizing calendar Manage data synchronization conflicts Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox About synchronization conflicts Schedule a meeting or an appointment Switch calendar viewsCalendar basics Go to a specific date in the calendar Meetings Set an alarm in the calendarSwitch calendars Check availability of meeting participants Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Respond to a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change the list of participants for a meetingForward a meeting invitation Delegate a meeting invitation Change options for multiple calendars Calendar optionsChange how the calendar is displayed Change options for reminders Show tasks in the calendar Change the default calendarConference call meetings Change how long your smartphone stores calendar entries Example Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer Enter a conference call meeting Press the key Options Conference Calling Tips CalendarCalendar shortcuts Save your conference call information Cant enter a conference call with the Join Now option Troubleshooting CalendarCant set some fields when scheduling appointments Cant schedule appointments that span multiple days Enter a conference call meeting Contact basics How to ContactsContacts Click Add Pause or Add Wait Create a custom contact fieldAdd a pause or a wait to a phone number Change or delete a contact Key Delete All Change or delete a SIM card contactSearch for a contact Save Select Picture Add a contact picture for caller IDChange or delete a contact picture About categories Create a category for contacts, tasks, or memos Synchronizing contactsCategorize a contact, task, or memo Synchronize organizer data over the wireless network Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list About multiple contact lists Change the default contact listMultiple contact lists Contact list options Change how contact names appear in Remote Lookup results Change the display options for contactsView the number of contacts stored on your smartphone Sort contacts or tasks Contact list field data isnt appearing on my computer Troubleshooting Contacts My contact pictures keep changing Display a second time zone on the clock How to ClockClock Set the date and time Change the clock face Turn on the alarm Turn on bedside clock mode Silence the alarmSet options for bedside clock mode Use the stopwatch Use the timerChange timer notification options Time on my smartphone isnt correct Troubleshooting Clock Change or delete a task or memo Tasks and memosCreate a task or memo Send a task or memo Show tasks in the calendar Change the status of a taskHide completed tasks About synchronization and reconciliation Synchronize organizer data over the wireless networkSynchronizing tasks and memos Manage data synchronization conflicts About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items Typing basics How to TypingTyping Typing icons Type a special character or letter with an accent Type a symbolHighlight, cut, copy, or paste text Clear text from a field About typing using different touch screen keyboard stylesTyping input methods Hide the keyboard Click Typing and Language Typing Type text using the predictive input methodChange options for typing input methods Change your typing style Type text using multi-tap Switch typing input methods when youre typingType text using SureType technology Find more information about typing in other languages Turn on or turn off trackpad soundsSet the trackpad sensitivity Set the touch screen sensitivity Stop adding items automatically to the custom dictionary Set the cursor speedCustom dictionary Add, change, or delete a word in the custom dictionary Create a word substitution entry Word substitutionAbout word substitution Undo a word substitution change Turn off word substitution Spelling checkerChange or delete a word substitution entry Click Typing and Language Spell Check Troubleshooting TypingCant check spelling Change options for checking spelling Have no Advanced Style Options SureType technology doesnt recognize a word Change the keyboard layout How to KeyboardChange the default keyboard for portrait view Keyboard Turn on key tones Change the default currency symbolAssign an application to a convenience key Show or hide key indicators No application opens when I press a Convenience key Troubleshooting Keyboard Add a language to your smartphone How to LanguageLanguage About typing input languages Change an input or display language Use a shortcut for switching typing input languagesUse the language key to switch typing input languages Select the Virtual Keyboard Language Key checkbox Troubleshooting LanguageSome characters dont appear correctly on my smartphone Cant find a display language on my smartphone Set options for backlighting How to Screen displayScreen display Use a picture as your smartphone wallpaper About organizing application icons Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked Turn off pop-up menus Turn on flashing LED notification for wireless coverage About themes Use grayscale or reverse contrast for the screen displayThemes My display changed Troubleshooting Screen displayNo application opens when I press a Convenience key Pop-up menu appears when I touch the screen Set the touch screen sensitivity Turn off location aiding or location data How to GPS technologyClick Device Location Settings GPS technology Get your GPS location Set the GPS receiver that you use to track your movementPrevent others from tracking your location Cant use GPS technology Troubleshooting GPS technology View location on a map from the compass How to CompassCompass About the compass Im not receiving an accurate reading from the compass Calibrate the compass manuallyChange options for the compass Get directions How to MapsMaps Map basics Zoom in to or out from a map View an address on a map using a linkSend a location Copy a location View your favorite locations on a map Map favoritesPan a map Add a location to your list of favorites Find promotions near you Promotions and couponsDelete a location from your list of favorites View more promotion details Personalize MapsChange the units of measure for maps View a coupon or a Groupon offer Change the Backlight Timeout When Battery Level field Change the font settings for mapsKeep backlighting on when you track your movement Click Set Global Map Services Troubleshooting Maps About multitasking How to ApplicationsApplications Click Device Application Management Require your smartphone password before adding an appClose an app so that it is not running in the background View properties for an application Deleted an app that I want back Troubleshooting ApplicationsDelete an application View the size of an application database Error message and cause Possible solution Error messages BlackBerry Device Software 257 Click Install update Related information Create a BlackBerry ID How to BlackBerry IDBlackBerry ID Change your BlackBerry ID information About updating the BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software BlackBerry Device Software Key View Result Downgrade Click Device Software Updates Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Mobile network How to Mobile networkManage Connections Roaming About roaming and international roaming Turn on or turn off airplane mode Click Networks and Connections Mobile Network Switch wireless networks manuallyTurn on or turn off data service or set roaming options Highlight a wireless network Press the key Delete 268 Change the order of preferred networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Indicator Description Wireless coverage indicators Cant connect to the mobile network Troubleshooting Mobile networkError messages Data service unavailable Description Possible solutions How to Wi-Fi technology Wi-Fi technology Click Wi-Fi Network Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Click Save and Connect Related information Click Wi-Fi Network Saved Wi-Fi NetworksTurn on or turn off the prompt that appears for hotspots Ssid Options for saved Wi-Fi networks Common options WPA/WPA2 Enterprise options WEP optionsWPA/WPA2 Personal options Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Install a root certificate on your smartphoneWi-Fi calling About Wi-Fi calling Change your Wi-Fi calling preferences Connection permissions for third-party applications Set options for Wi-Fi diagnostic reportsAbout using Wi-Fi with VPN and software tokens 279 Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology My smartphone drops calls made using Wi-Fi calling About Mobile Hotspot mode Mobile Hotspot modeHow to Mobile Hotspot mode Mobile Hotspot mode basics View information about your mobile hotspot Mobile Hotspot mode optionsStop connected devices from exchanging data Click Networks and Connections Mobile Hotspot Connections About using Bluetooth technology in Mobile Hotspot modeChange your mobile hotspot name View information about a connected device Cant connect multiple devices to my mobile hotspot Troubleshooting Mobile Hotspot modeSubmit a Mobile Hotspot diagnostic report Cant use my smartphone as a mobile hotspot Turn on or turn off Bluetooth technology Bluetooth technologyHow to Bluetooth technology About Bluetooth Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Send a file Share contacts with a paired Bluetooth enabled car kitSend contact cards using Bluetooth technology Press the key Send Contact Card Send Using Bluetooth Make your smartphone discoverable Rename or delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profiles Remote Control Turn off a Bluetooth profile Transfer field to All Related information Change the Contacts Transfer field Restrict outgoing calls Change the pairing name for your BlackBerry smartphoneTurn off or turn on the Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Clear the Connect on Power Up checkbox Turn off automatic reconnection to Bluetooth enabled devices Cant type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth devices doesnt appear Cant send or receive files Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device About the media server How to Media serverShare media files using the media server Media server Click Preferences Edit Click Access ControlChange the display name of the media server Click Preferences Set up a new dock Smart accessoriesAbout the Smart Accessories application Delete a saved dock profile Click Device Smart AccessoriesChange a dock profile How to Power and battery Power and battery Insert the media card and battery Turn off your smartphone Reset your smartphoneCheck the battery power level Set your smartphone to turn on and turn off automatically Click Device Application Resource Monitor About battery saving modeTurn on or turn off battery saving mode Turn on or turn off Application Resource Monitor My battery life is shorter than I expected Troubleshooting Power and battery Supported media cards How to Storage space and media cardsStorage space and media cards About media cards Insert the SIM card Turn on or turn off media card support Turn on or turn off USB mass storage modeClick Device Storage Press the key Enable USB Mass Storage Click Continue Restore smartphone data from your media cardBack up smartphone data to your media card About compression Format your media card or built-in media storage Turn on encryption About file encryption Click Device Storage Related information Troubleshooting Storage space and media cardsView the amount of storage space used by media files My smartphone doesnt recognize my media card Application storage on my smartphone is low Search for an item How to SearchSearch for an item using voice enabled search Search Click Device Search Change the language for voice enabled searchChange search options Field Description Message search criteria Search for text in a message, in a file, or on a webpage Do more with your message search resultsView, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 319 Security basics How to SecuritySecurity Restoring your data Set or change your smartphone password Click Display Screen Lock with Slider Set the screen to lock when you close the sliderLock or unlock your smartphone Click Security Security Wipe Set a limit for smartphone password attemptsParental Controls About Parental Controls Click Security Parental Controls Turn on Parental ControlsChange Parental Controls Turn off Parental Controls Password KeeperAbout the Password Keeper Change the Password Keeper password Hide or show passwords in the Password Keeper Set a limit for password attempts in the Password KeeperCopy a password Prevent password copying Turn on encryption EncryptionAbout encrypting data and files on your smartphone Click Security Security Status Information Set encryption strengthGenerate an encryption key Protect your SIM card with a PIN code Memory cleaningAbout memory cleaning SIM card Click Security Advanced Security Settings Memory Cleaning Turn on memory cleaningCreate a shortcut for the memory cleaning application About the trust status of certificates and PGP keys Certificates and PGP keysAbout certificates and certificate enrollment About PGP keys Click Security PGP Download a certificate from a certification authorityDownload a personal PGP key from the PGP Universal Server Click Add To Key Store Related information View one type of certificate or PGP key Import certificates or PGP keys from a media cardSend or delete a certificate or PGP key View details for a certificate or PGP key View the certificate chain for a certificate Click Security Advanced Security Settings Certificates Press the key Fetch Status or Fetch Chain Status Status indicators for certification authority profilesChange the trust status of a certificate or PGP key PGP key revocation reasons Revoke a certificate or PGP keyCertificate revocation reasons Press the key Associate Addresses Add an email address to a certificate Click Security PGP Press the key Clear Universal Cache Certificate serversClear the PGP data cache Add or delete a certificate server Send connection information for a certificate server Connection options for LDAP-enabled serversChange connection information for a certificate server Connection options for Ocsp and CRL servers Press the key Email Server or PIN Server Change the key store passwordKey store About the key store Click Security Advanced Security Settings Key Stores Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About using a smart card with your smartphoneClear the Allow Key Store Backup/Restore checkbox Smart cards Select the Lock On Card Removal checkbox Turn on two-factor authenticationImport a certificate from a smart card Clear the Smart Password Entry checkbox About smart password entryTurn off smart password entry Prerequisites Using authentication certificates Store the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart card About VPN profiles VPN settingsView IT policy rules that are set for your smartphone Verify security software manually Permissions Reset connection permissions for third-party applicationsThird-party application control Set permissions for a third-party application Turn off a prompt for a third-party application connection Turn on safe modePress the key Apply Defaults to All Click Device Advanced System Settings TCP IP Application Management Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Click Device Advanced System Settings Service Book Service books and diagnostic reportsRun, view, send, or delete a diagnostic report Accept, delete, or restore a service book Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Run, view, send, or delete a diagnostic report Synchronization How to SynchronizationReconcile email over the wireless network manually Turn on or turn off wireless email reconciliation Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 360 Change the display font Accessibility optionsHow to Accessibility Screen accessibility options Add or delete a contact alert Audio and phone accessibility optionsTurn on or turn off event sounds TTY support Hearing aid mode Available voice commands Voice dialing Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options 366 Convert a measurement CalculatorUse the calculator Glossary Touch Root certificateTap Legal notice 371 User Guide 373 User Guide