Click Install update Related information

User Guide

Applications

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error.

1.Connect your smartphone to your computer.

2.Open the BlackBerry Desktop Software.

3.In the BlackBerry Desktop Software, click Update.

4.To download the most recent version of your BlackBerry Device Software, click Get update.

5.Do any of the following:

•To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.

•To encrypt your backup data, click Encrypt backup file.

•If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.

6.Click Install update.

Related information

About updating the BlackBerry Device Software, 261

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Blackberry 9810 manual Click Install update Related information

Contents

User Guide Published 2012-09-20 SWD-20120920121231893 Contents 133 216 244 314 367 Remove the battery door Quick HelpGetting started Your smartphone Insert the media card and battery Insert the SIM card New in BlackBerry Wi-Fi callingMobile Hotspot mode Parental Controls New in BlackBerry Voice enabled searchPublic warning messages BlackBerry ID About BlackBerry ID About switching BlackBerry smartphonesBluetooth enhancements Video enhancements Visit the Setup application Important keys Lock End/PowerVolume Mute Flashing LED color descriptions IconsApplication icons Messages SetupPower and lock Instant messaging Applications MediaPersonal organizer Social networking and mobile purchasing BlackBerry Device Software updateFiles Sounds and alerts Home screen icons Message inbox icons Battery power level icons Typing iconsPhone icons Calendar icons Camera iconsVideo camera Your Home screen Add a shortcut to your home screen or Favorites panel Show or hide a home screen panel Show, hide, or find an application iconMove an application icon Change themes Change where apps that you download appearChange what happens when you type on the Home screen Set the number of icons that appear on the home screen Feature availability Add a message that appears when your smartphone is lockedClick Display Message on Lock Screen Find more information Wireless networkPopular topics Region Set up an email address Add or change your email signature About using your smartphone as a tethered modem About downloading apps with the BlackBerry App WorldTransfer files to and from your smartphone Press the key Copy All To Contacts Copy contacts from your SIM card to your contact listChange your ring tone, notifiers, reminders, or alerts Click Change Sounds and Alerts Sounds for Selected Profile Turn on or turn off airplane mode View a location on a mapLock or unlock your smartphone Tips Finding apps Tips Managing indicatorsPopular tips Key Show All Key Mark Prior Tips Updating your softwareKey Mark Read Read Tips Doing things quickly Key Mark as Favorite Tips Extending battery life Battery Saving Mode when battery power level is lowIcon. Click Change Sounds and Alerts Key Memory Use Click the Options icon Device Software UpdatesDelete Original Text Change the Image Size or Video Format field Shortcuts Phone Click Security PasswordTips Keeping your information safe Click Security Encryption Shortcuts Typing with the physical keyboard Shortcuts Typing with the touch screen keyboard Shortcuts Media Audio and video files Pictures Common troubleshootingCant make or receive calls Camera and video camera Im not receiving messages Forget my smartphone password Cant send messages Email messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless networkScreen turns off Cant pair with a Bluetooth enabled device Media player screen closes Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safeKey Options Message Display and Actions Tips Managing indicators Shortcuts Phone Shortcuts Messages A messageYour message inbox Shortcuts Files and attachments Move around your message inboxA spreadsheet Shortcuts Typing with the physical keyboard A presentation Shortcuts Typing with the touch screen keyboard Shortcuts Media Pictures Shortcuts Browser On a webpage Shortcuts Search Move around a webpage Shortcuts Maps Shortcuts Calendar Troubleshooting Shortcuts Cant use a shortcut How to Phone PhonePhone at a glance Phone icons Make a call Phone basicsFind your phone number Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts Mute a call Dial using numbers or lettersSwitch applications during a call Place a call on hold Emergency calls About using a headsetAbout emergency calls and Emergency Callback Mode Make an emergency call Change the default volume for calls VolumeAdjust the volume Improve sound quality during a call Call waiting, call forwarding, and call blocking Set up speed dial for a contactSpeed dial Change the contact that is assigned to a speed dial key Add, change, or delete a call forwarding number About call forwardingStart or stop forwarding calls Press the key Options Call Forwarding About call blocking Change the call blocking passwordFixed dialing and smart dialing Block or stop blocking calls About smart dialing Turn on fixed dialingAdd, change, or delete a contact in your fixed dialing list Press the key Options FDN Phone List Set options for dialing extensions Set the default country code and area codeConference calls About conference calls Speak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference call About call logs Call logsLeave a conference call Send a call log View or hide call logs in the Messages application Multiple phone numbersAdd, change, or delete call log notes About multiple phone numbers Switch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make callsPress the key Options In-call Settings Turn off the prompt that appears before you delete items Change how you answer calls with a headset Turn on hearing aid mode Reset a call timerAbout hearing aid mode About TTY support Set up your voice mail Set up automatic dialing for voice mail accessVoice mail Troubleshooting Phone Some features arent available on my smartphoneCheck your voice mail Feature availability Cant change the number of times that my smartphone rings Cant check my voice mailCant block calls My phone number appears as Unknown in the Phone application Cant make calls using a voice command My headset makes calls instead of my smartphone Perform an action using a voice command Voice commandsHow to Voice commands Change the options for voice prompts Available voice commands Change the language for voice commands Troubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages View or hide call logs in the Messages application Hide filed and sent messages from the Messages applicationShow or hide messages from the Messages application Press the key Options Message Display and Actions Hide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Save a message Compose and send an emailCheck spelling Press the key Options Email Account Management Blind carbon copy a contact Attach a contact card to a messageAttach a file to an email Reply to or forward an email or PIN message Viewing and replying to email View saved messagesView an address instead of a display name Delete the original text from a reply message Mark a message as read or unread Change options for Html emailOrganizing your email inbox Delete a message Press the key Options Email Preferences Add, move, rename, or delete an email folder Add, change, or remove a flagFilter email by sender or subject File an email Email filters About email filters Email SetupView filed messages Create an email filter Options for email filters Option Description Turn on an email filter Change, prioritize, or delete an email filter Turn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Clear the Send Email to Handheld checkbox Stop forwarding email to your smartphoneChange the Delete On field to Mailbox & Handheld Clear the Save Copy In Sent Folder checkbox Apply or remove a Google Mail label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star View Google Mail messages with a specific label Archive a Google Mail message or conversation Create or delete a Google Mail labelPreview more of grouped email messages Move archived Google Mail messages to your message inbox Compose and send a text message Text messagesAbout text messages Press the key Compose Text Message Reply to or forward a text message Add an appointment to your calendar from a text message Turn on cell broadcasting Delete the history from a text messageCell broadcasting About cell broadcasting Key Clear Conversation Stop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPublic warning systems Rename a cell broadcast channel About PIN messages PIN messagesUnsubscribe from public warning messages Find your PIN Create a link for a PIN Change the display color of PIN messages Open a file or an attachment How to Attachments About files and attachmentsAttachments Save a file or an attachment Set font options for a file or an attachment Send a fileOpen a link in a file or an attachment View properties for a file Add to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security Firewall About signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP Key Attachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message status Mime and PGP protected message options Click Security S/MIME or PGP Click Device Advanced System Settings Default Services About message classifications Change the size of S/MIME or PGP indicators in messages Press the key Change Security Level Troubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted message Troubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryption Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Troubleshooting Email Email messages arent reconciling over the wireless network Some email folders appear dimmed Troubleshooting Text messagesHtml email messages dont appear correctly Email filters arent working correctly Im not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document Change the size of a column View the content of a cellMove around a spreadsheet Set display options for a spreadsheet Rotate or zoom in to or out from a slide Switch presentation viewsSwitch slides Save a slide Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media file basics How to MediaMedia Play a media file Amplify the volume using the audio boost feature Improve sound quality for media files Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Create a standard or an automatic playlist MusicShuffle or repeat songs Song , Playlist , Album , or All Songs Move or delete a song in a playlist VideosAdd the song that is playing to a playlist Rename or delete a playlist Keep backlighting on when you play a video Video cameraDisplay closed captions in videos Turn on or turn off video lighting Change the video camera scene modeRecord a video Turn on or turn off auto focus Change the location for storing videos that you take CameraReduce blurriness in the videos that you take Camera at a glance Change the flash setting for pictures that you take Take a picturePress the Right Convenience key Change the size of pictures that you take Change the camera scene modeChange the autofocus setting Geotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you take Change the Warn when pictures remaining drops to fieldPictures Pictures at a glance Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Voice notes Troubleshooting Media Cant save media files Cant open media files Flash or video light dims or turns off Receive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaperSome pictures that I take are blurry Icons for sound and alert profiles How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Browsing the Internet Browse the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpage Move back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView your browser history Return to the browser home Close the browser Play a media file on a webpageOpen, play, or download a file from a webpage Send a link or picture from a webpage Browser bookmarksSend a web address, link, or picture About bookmarks for webpages Move a bookmark for a webpage Change or delete a bookmark for a webpageSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your browser home page or start Change your default search engineBrowser options Change the font size for text on webpages Set the character encoding for all webpages Web Content section, change the Default text encoding fieldAdd a search engine from a website Stop blocking pop-ups on webpages Turn off cookies in the browser Delete browser historyDelete browsing information Closing Browser on Escape checkbox Turn on geolocation in the browser Browser securityTurn off JavaScript support About TLS Click Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push Browser push options Click Device Advanced System Settings Browser PushRSS feeds Turn off browser push Shortcuts Browser Tips BrowserTurn on browser shortcuts Add an RSS feed from the browser 180 Cannot play a song or video on a web Troubleshooting BrowserCant open a new tab No browser is available on my smartphone Synchronizing calendar How to CalendarCalendar About backing up and restoring smartphone data About synchronization conflicts Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflicts Go to a specific date in the calendar Switch calendar viewsCalendar basics Schedule a meeting or an appointment Set an alarm in the calendar Switch calendarsMeetings Respond to a meeting invitation Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Check availability of meeting participants Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change options for reminders Calendar optionsChange how the calendar is displayed Change options for multiple calendars Change how long your smartphone stores calendar entries Change the default calendarConference call meetings Show tasks in the calendar Enter a conference call meeting Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer Example Save your conference call information Tips CalendarCalendar shortcuts Press the key Options Conference Calling Cant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Cant enter a conference call with the Join Now option Enter a conference call meeting How to Contacts ContactsContact basics Change or delete a contact Create a custom contact fieldAdd a pause or a wait to a phone number Click Add Pause or Add Wait Save Change or delete a SIM card contactSearch for a contact Key Delete All About categories Add a contact picture for caller IDChange or delete a contact picture Select Picture Synchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Contact list options Change the default contact listMultiple contact lists About multiple contact lists Sort contacts or tasks Change the display options for contactsView the number of contacts stored on your smartphone Change how contact names appear in Remote Lookup results Troubleshooting Contacts Contact list field data isnt appearing on my computer My contact pictures keep changing Set the date and time How to ClockClock Display a second time zone on the clock Turn on the alarm Change the clock face Silence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Troubleshooting Clock Time on my smartphone isnt correct Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Change the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basics Type a symbol Highlight, cut, copy, or paste textType a special character or letter with an accent Hide the keyboard About typing using different touch screen keyboard stylesTyping input methods Clear text from a field Change your typing style Type text using the predictive input methodChange options for typing input methods Click Typing and Language Typing Switch typing input methods when youre typing Type text using SureType technologyType text using multi-tap Set the touch screen sensitivity Turn on or turn off trackpad soundsSet the trackpad sensitivity Find more information about typing in other languages Add, change, or delete a word in the custom dictionary Set the cursor speedCustom dictionary Stop adding items automatically to the custom dictionary Undo a word substitution change Word substitutionAbout word substitution Create a word substitution entry Spelling checker Change or delete a word substitution entryTurn off word substitution Change options for checking spelling Troubleshooting TypingCant check spelling Click Typing and Language Spell Check SureType technology doesnt recognize a word Have no Advanced Style Options Keyboard How to KeyboardChange the default keyboard for portrait view Change the keyboard layout Change the default currency symbol Assign an application to a convenience keyTurn on key tones Show or hide key indicators Troubleshooting Keyboard No application opens when I press a Convenience key About typing input languages How to LanguageLanguage Add a language to your smartphone Use a shortcut for switching typing input languages Use the language key to switch typing input languagesChange an input or display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Select the Virtual Keyboard Language Key checkbox Use a picture as your smartphone wallpaper How to Screen displayScreen display Set options for backlighting Organizing applications on the Home screen About organizing application icons Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Turn off pop-up menus Use grayscale or reverse contrast for the screen display ThemesAbout themes Pop-up menu appears when I touch the screen Troubleshooting Screen displayNo application opens when I press a Convenience key My display changed Set the touch screen sensitivity GPS technology How to GPS technologyClick Device Location Settings Turn off location aiding or location data Set the GPS receiver that you use to track your movement Prevent others from tracking your locationGet your GPS location Troubleshooting GPS technology Cant use GPS technology About the compass How to CompassCompass View location on a map from the compass Calibrate the compass manually Change options for the compassIm not receiving an accurate reading from the compass Map basics How to MapsMaps Get directions Copy a location View an address on a map using a linkSend a location Zoom in to or out from a map Add a location to your list of favorites Map favoritesPan a map View your favorite locations on a map Promotions and coupons Delete a location from your list of favoritesFind promotions near you View a coupon or a Groupon offer Personalize MapsChange the units of measure for maps View more promotion details Click Set Global Map Services Change the font settings for mapsKeep backlighting on when you track your movement Change the Backlight Timeout When Battery Level field Troubleshooting Maps How to Applications ApplicationsAbout multitasking View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application Management View the size of an application database Troubleshooting ApplicationsDelete an application Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution 257 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software About updating the BlackBerry Device Software Click Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Turn on or turn off airplane mode Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming optionsClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 268 Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageChange the order of preferred networks Wireless coverage indicators Indicator Description Possible solutions Troubleshooting Mobile networkError messages Data service unavailable Description Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Connect to a Wi-Fi network manually Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsClick Save and Connect Related information Options for saved Wi-Fi networks Common options Ssid WEP options WPA/WPA2 Personal optionsWPA/WPA2 Enterprise options Change your Wi-Fi calling preferences Install a root certificate on your smartphoneWi-Fi calling About Wi-Fi calling Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications 279 Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode basics Mobile Hotspot modeHow to Mobile Hotspot mode About Mobile Hotspot mode Mobile Hotspot mode options Stop connected devices from exchanging dataView information about your mobile hotspot View information about a connected device About using Bluetooth technology in Mobile Hotspot modeChange your mobile hotspot name Click Networks and Connections Mobile Hotspot Connections Cant use my smartphone as a mobile hotspot Troubleshooting Mobile Hotspot modeSubmit a Mobile Hotspot diagnostic report Cant connect multiple devices to my mobile hotspot About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technology Switch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth Connections Press the key Send Contact Card Send Using Bluetooth Share contacts with a paired Bluetooth enabled car kitSend contact cards using Bluetooth technology Send a file Bluetooth profiles Rename or delete a paired Bluetooth enabled deviceBluetooth technology options Make your smartphone discoverable Turn off a Bluetooth profile Remote Control Change the Contacts Transfer field Transfer field to All Related information Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off or turn on the Bluetooth connection notification Restrict outgoing calls Turn off automatic reconnection to Bluetooth enabled devices Clear the Connect on Power Up checkbox Troubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cannot find files sent to me over a Bluetooth connection Lose my connection with a Bluetooth enabled car kitCant send or receive files Cant share contacts with a paired Bluetooth enabled device Media server How to Media serverShare media files using the media server About the media server Click Preferences Click Access ControlChange the display name of the media server Click Preferences Edit Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile Power and battery How to Power and battery Insert the media card and battery Set your smartphone to turn on and turn off automatically Reset your smartphoneCheck the battery power level Turn off your smartphone Turn on or turn off Application Resource Monitor About battery saving modeTurn on or turn off battery saving mode Click Device Application Resource Monitor Troubleshooting Power and battery My battery life is shorter than I expected About media cards How to Storage space and media cardsStorage space and media cards Supported media cards Insert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Restore smartphone data from your media card Back up smartphone data to your media cardClick Continue Format your media card or built-in media storage About compression About file encryption Turn on encryption My smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsView the amount of storage space used by media files Click Device Storage Related information Application storage on my smartphone is low Search How to SearchSearch for an item using voice enabled search Search for an item Change the language for voice enabled search Change search optionsClick Device Search Message search criteria Field Description Do more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 319 How to Security SecuritySecurity basics Set or change your smartphone password Restoring your data Set the screen to lock when you close the slider Lock or unlock your smartphoneClick Display Screen Lock with Slider About Parental Controls Set a limit for smartphone password attemptsParental Controls Click Security Security Wipe Turn on Parental Controls Change Parental ControlsClick Security Parental Controls Change the Password Keeper password Password KeeperAbout the Password Keeper Turn off Parental Controls Prevent password copying Set a limit for password attempts in the Password KeeperCopy a password Hide or show passwords in the Password Keeper Encryption About encrypting data and files on your smartphoneTurn on encryption Set encryption strength Generate an encryption keyClick Security Security Status Information SIM card Memory cleaningAbout memory cleaning Protect your SIM card with a PIN code Turn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning About PGP keys Certificates and PGP keysAbout certificates and certificate enrollment About the trust status of certificates and PGP keys Click Add To Key Store Related information Download a certificate from a certification authorityDownload a personal PGP key from the PGP Universal Server Click Security PGP View details for a certificate or PGP key Import certificates or PGP keys from a media cardSend or delete a certificate or PGP key View one type of certificate or PGP key Click Security Advanced Security Settings Certificates View the certificate chain for a certificate Status indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Add an email address to a certificate Press the key Associate Addresses Add or delete a certificate server Certificate serversClear the PGP data cache Click Security PGP Press the key Clear Universal Cache Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate server About the key store Change the key store passwordKey store Press the key Email Server or PIN Server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneClear the Allow Key Store Backup/Restore checkbox Change the refresh rate for certificate revocation lists Turn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Clear the Smart Password Entry checkbox Use a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphone Verify security software manually VPN settingsView IT policy rules that are set for your smartphone About VPN profiles Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control Permissions Click Device Advanced System Settings TCP IP Turn on safe modePress the key Apply Defaults to All Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Application Management Troubleshooting Security Data permissions for third-party applications Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Accept, delete, or restore a service book Service books and diagnostic reportsRun, view, send, or delete a diagnostic report Click Device Advanced System Settings Service Book Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Run, view, send, or delete a diagnostic report Turn on or turn off wireless email reconciliation How to SynchronizationReconcile email over the wireless network manually Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 360 Screen accessibility options Accessibility optionsHow to Accessibility Change the display font Audio and phone accessibility options Turn on or turn off event soundsAdd or delete a contact alert Hearing aid mode TTY support Voice dialing Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution 366 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 371 User Guide 373 User Guide