Blackberry 9810 manual Troubleshooting S/MIME and PGP protected messages

User Guide Messages

3.In the General section, change the Truncation Mode field to Send Anyway or More All And Send.

4.Press the key > Save.

To turn on the prompt again, change the Truncation Mode field to Prompt User.

Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use

1.On the home screen or in a folder, click the Options icon.

2.Click Security > S/MIME or PGP.

3.In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems With My PGP Keys checkbox.

4.Press the key > Save.

Request delivery notification for signed S/MIME-protected messages

1.On the home screen or in a folder, click the Options icon.

2.Click Security > S/MIME.

3.Select the Request S/MIME Receipts check box.

4.Press the key > Save.

Troubleshooting: S/MIME and PGP protected messages

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•Verify that the email account that you're using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•Your administrator might have set options to prevent you from opening attachments in encrypted messages.

•The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected.

•Attachments in the .pgp file format aren't supported.

•If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

126