Blackberry PRD-12528-103 Troubleshooting Attachments, Skipped content bar appears in a document

User Guide Files and attachments

•To search for text in a file or an attachment, press F.

•To move to the last cursor position after closing and reopening a file or an attachment, press G.

In a spreadsheet

•To move to a specific cell, press G.

•To view the content of a cell, press the Space key.

•To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

•To view columns or rows that are hidden by default, press H. To hide these columns or rows again, press H again.

In a presentation

•To switch presentation views, press M.

•To move to the next slide when viewing a presentation in slide view, press N.

•To move to the previous slide when viewing a presentation in slide view, press P.

•To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view, press G.

Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1.To download the content, click the skipped content bar.

2.Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

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