Manuals / Blackberry / Cell Phone / Cell Phone

Blackberry PRD-12528-103 manual 104

Models: PRD-12528-103

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Perform an action using a voice command	46
Available voice commands	46
Change the language for voice commands	47
Turn off choice lists for voice commands	47
Change the options for voice prompts	47
Improve voice recognition	48
Troubleshooting: Voice dialing	48
Messages	49
Message basics	49
Email messages	54
PIN messages	64
SMS text messages	65
MMS messages	69
Message list options	73
S/MIME-protected messages	77
IBM Lotus Notes native encrypted messages	83
PGP protected messages	84
Message shortcuts	90
Troubleshooting: Messages	91
Files and attachments	95
File and attachment basics	95
Managing files and attachments	97
Documents	99
Spreadsheets	99
Media files	101
Presentations	101
vCard contact attachments	102
File and attachment shortcuts	102
Troubleshooting: Attachments	103
Media	104
Audio and video files	104
Video camera	110
Camera	112
Pictures	113
Managing media files	115
Memory and media cards	117
Transferring and downloading media files	120
Media shortcuts	125
Troubleshooting: Media	126

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Contents

User Guide SWDT643442-643442-0816042653-001 Contents 104 128 194 211 234 297 315 Feature availability Welcome to BlackBerryStart using your device Complete the setup wizardSet up an email address Find more informationNavigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screenSend an email message Change your ring toneSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a videoTroubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a webCannot set up an email address Am not receiving messagesBattery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a webUser Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcutsMedia shortcuts Browser shortcutsCalendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcutPhone Phone basicsFind your phone number Answer a callPlace a call on hold Mute a callTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headsetEmergency calls About emergency callsMake an emergency call About GPS technologyVolume Adjust the volumeChange the default volume for calls Turn on GPS technologyAbout your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all callsSet up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial keyMake a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callCall logs About call logsView call logs in the messages application Add notes to a call logChange call log notes Send a call logDelete call logs Delete call log notesCall waiting Call forwardingTurn on call waiting About call forwardingChange a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block callsFixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listSmart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialingSet the default country code and area code Multiple phone numbersSet options for dialing extensions About multiple phone numbersSwitch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenHide or display your phone number when you make calls Turn off the prompt that appears before you delete itemsAbout TTY support Reset a call timerTurn on TTY support Troubleshooting Phone Cannot make calls using a voice command Some features are not available on my deviceMy phone number appears as Unknown in the phone application Cannot check my voice mailFeature availability Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognitionMessage basics MessagesComposing messages Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PINSend a PIN message Send an SMS text messageSend an MMS message Reply to a message Forward a messageResend a message Stop a message from sendingManaging messages Email messages Email message basicsDelete a message Delete multiple messagesFile an email message Delete the original text from a reply messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachmentEmail message filters About email message filtersCreate an email message filter Options for email message filtersTurn on an email message filter Change an email message filterEmail message folders Prioritize email message filtersDelete an email message filter About synchronization of email message foldersEmail message flags Add, move, rename, or delete an email folderAbout flags Add a flagEmail message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office replyView email messages in plain text format Stop loading pictures in Html email messagesReceive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN messageSMS text messages SMS text message basicsAbout SMS text messages Change your ring toneOptions for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messagesStore SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcastingMMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending itMessage list options Set how long your device stores messagesChange how a message list displays messages About multiple message listsHide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Block incoming messages Add a contact to your allowed sender listMIME-protected messages Reset a blocked message counterMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachmentAttachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageEncryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificateChange the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messageEncrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basicsEncrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageAttachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a messagePGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messagesMessage shortcuts Troubleshooting Messages Cannot send messagesCannot file email messages Am not receiving SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmedCannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachmentStop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your deviceManaging files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachmentView properties for a file Rename a fileDelete a file Move a fileView the table of contents in a document DocumentsSpreadsheets View tracked changes in a documentView the content of a cell Switch worksheetsView a list of worksheets Change the size of a columnMedia files PresentationsVCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachmentsSkipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice noteFast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songsAmplify the volume using the audio boost feature Improve sound quality for songsKeep backlighting on when you play a video Display closed captions in videosPlaylists About playlistsCreate a standard playlist Add a song to a playlistAdd the song that is playing to a playlist Change the order of songs in a playlistCreate an automatic playlist Delete a song from a playlistRename a playlist Turn on video lighting Video cameraDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Camera Change the size of pictures that you takeSet picture quality Change the location for storing picturesApply a color effect to pictures PicturesView a picture Pan a picture Zoom in to or out from a pictureRotate a picture Save a picture from an MMS message or a webManaging media files Change the number of seconds between slides in a slide showView pictures in list view Sort picturesRename a picture or picture folder Move a media fileMemory and media cards Supported media cards View the amount of memory used by media filesTurn off media card support Turn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryptionRepair your media card or device memory Transferring and downloading media filesAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring toneDownload a picture Cannot open media files Troubleshooting MediaMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a webViewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a webAdd a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pagesView web feed content Listen to web feed contentWeb feeds About web feedsBrowser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser historyBrowser security About GearsChange the Gears permissions for a web site About TLSManage browser security About WtlsTLS options Add a trusted content server Wtls optionsBrowser push About browser pushTurn off browser push Browser push optionsBrowser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a webDate, time, and alarm Set the date and time manuallyChange the clock face Turn on bedside clock modeDisplay a second time zone Set options for bedside clock mode Turn on the alarmSilence the alarm Change alarm notification optionsChange timer notification options Set the timerUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrectContacts Personal organizerContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contactCustomizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contactMailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing listsCreate a mailing list Change a mailing listView a mailing list Delete a mailing listMultiple contact lists Contact list optionsTroubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my deviceCalendar Calendar basicsSchedule a meeting Schedule an alarmRecurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view MeetingsRespond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meetingChange the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendarsCalendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now optionTasks Task basicsCreate a task Change a taskTask list options Hide completed tasksSend a task or memo Delete a taskView the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memoCategorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memoCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryUse the calculator CalculatorConvert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alertsChange a sound profile Silence your deviceCreate a custom sound profile Delete a sound profileAssign ring tones and alerts to a contact Turn on event soundsTurn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notificationTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedTyping Typing basicsSwitch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input methodSet the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speedSpelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you typeCorrect spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionaryDelete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingLanguage Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesChange the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen displayAdd an application folder Change an application folderMove an application icon Hide an application iconSet the number of icons that appear on the Home screen KeyboardTurn off trackball sounds Switch themes ThemesAssign an application to a Convenience key Set the trackball sensitivityTroubleshooting Display Search Messages, attachments, and web pagesSearch for messages Search criteriaManage message search results Search for messages by contact or subjectSearch for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved searchOrganizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronizationSynchronize organizer data over the wireless network About synchronization conflictsManage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless networkUser Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesRestrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devicesTroubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceGPS technology About GPS technologyGet your GPS location Turn off location aidingPrevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Maps Map basicsView an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movementNavigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a routeMaps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or routeMap options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movementKeep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a mapView a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 228 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device SoftwareUser Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device SoftwareUser Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming optionsWireless networks that your device connects to Change the connection speed for the wireless networkTurn on LED notification for wireless coverage Check the status of network connections and servicesSwitch wireless networks manually About wireless coverage indicatorsRoaming About roaming and international roamingPreferred wireless network list About the preferred wireless network listChange the order of preferred wireless networks Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profilesSecurity options for Wi-Fi profiles SsidWi-Fi profile IP and DNS options ImsiSet your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network typePower, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone numberSecurity Security basicsSet a limit for device password attempts Lock the keyboardPassword keeper About the password keeperAdd a password to the password keeper Generate a random passwordView a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperEncryption 263 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificates Certificate basicsAbout certificate authority profiles Download a certificate from a certificate authorityImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardView properties for a certificate Certificate propertiesView one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificateCertificate status Change the trust status of a certificate Revoke a certificateCertificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificateUser Guide PGP keys Certificate shortcutsPGP key basics Download a PGP key from an Ldap certificate serverDownload an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal ServerPGP key properties View properties for a PGP keySend a PGP key PGP key status indicators PGP key statusDelete a PGP key Clear the PGP data cacheCheck the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasonsPGP key options Change the display name for a PGP keyTroubleshooting PGP keys Certificate serversPGP key shortcuts Add a certificate serverConnection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Key stores Send connection information for a certificate serverDelete a certificate server About the key storeSynchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation listsAbout two-factor authentication About using a smart card with your deviceSmart cards Turn on two-factor authentication Import a certificate from a smart cardAbout smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your deviceVPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPNAbout security self-tests Verify security softwareThird-party application control Change the software token for a VPN profileReset connection permissions for third-party applications Turn on safe modeTurn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificateUser Guide Service books and diagnostic reports Service booksAbout service books Accept a service bookDiagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic reportSet a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reportsUser Guide Change the display font Accessibility optionsUse reverse contrast for the screen display Use grayscale for the screen display Set the number of icons that appear on the Home screenTurn on event sounds Assign ring tones and alerts to a contactTTY support Make a call using a voice command Type text using the predictive input methodVoice dialing Predictive input methodPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteWord Mole game Word Mole game basicsAbout the Word Mole game Form a wordTurn on tutorial mode Single-player gamesSave a game Resume a gameMultiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized Glossary ADNEAP-FAST MCC Rtsp TTY Legal notice 320User Guide 490,165 504,773 506,865 511,073 User Guide