Blackberry PRD-12528-103 Diagnostic reports, About diagnostic reports, Run a diagnostic report

User Guide Service books and diagnostic reports

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Press the Menu key.

6.Click Run.

View a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Highlight a report.

6.Press the Menu key.

7.Click View Report.

Submit a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Highlight a report.

6.Press the Menu key.

7.Click Email Report or PIN Report.

298