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Blackberry PRD-12528-103 manual Troubleshooting Applications

Models: PRD-12528-103

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User Guide

Applications

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add or update the application.

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Page 235

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Blackberry PRD-12528-103 manual Troubleshooting Applications

Contents

User Guide SWDT643442-643442-0816042653-001 Contents 104 128 194 211 234 297 315 Welcome to BlackBerry Feature availabilityFind more information Start using your deviceComplete the setup wizard Set up an email addressMove around the screen Navigation and typingBlackBerry basics About the Menu key and Escape keySend an email message Change your ring toneSend an SMS text message Record a video Add a contactSchedule an appointment Take a pictureVisit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled deviceAm not receiving messages Cannot set up an email addressCannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media filesUser Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcutsBrowser shortcuts Media shortcutsCalendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcutsAnswer a call PhonePhone basics Find your phone numberPlace a call on hold Mute a callTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is lockedAbout GPS technology Emergency callsAbout emergency calls Make an emergency callTurn on GPS technology VolumeAdjust the volume Change the default volume for callsImprove sound quality for all calls About your voice mail greeting and voice mail passwordChange the voice mail access number Voice mailChange the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Conference callsDisconnect a contact from a conference call Make a conference callCreate a phone number link for a conference call Speak privately with a contact during a conference callAdd notes to a call log Call logsAbout call logs View call logs in the messages applicationDelete call log notes Change call log notesSend a call log Delete call logsAbout call forwarding Call waitingCall forwarding Turn on call waitingChange a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Block calls Change the call blocking passwordCall blocking About call blockingAdd a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialingAbout smart dialing Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listAbout multiple phone numbers Set the default country code and area codeMultiple phone numbers Set options for dialing extensionsSort phone numbers or contacts on the Phone screen Switch the active phone numberPhone options Turn on dialing from the Lock screenTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsAbout TTY support Reset a call timerTurn on TTY support Troubleshooting Phone Cannot check my voice mail Cannot make calls using a voice commandSome features are not available on my device My phone number appears as Unknown in the phone applicationFeature availability Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialingMessage basics MessagesComposing messages Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email messageSend a PIN message Send an SMS text messageSend an MMS message Stop a message from sending Reply to a messageForward a message Resend a messageManaging messages Delete multiple messages Email messagesEmail message basics Delete a messageFile an email message Delete the original text from a reply messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computerOptions for email message filters Email message filtersAbout email message filters Create an email message filterChange an email message filter Turn on an email message filterAbout synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filterAdd a flag Email message flagsAdd, move, rename, or delete an email folder About flagsSet an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messagesStop loading pictures in Html email messages View email messages in plain text formatReceive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PINChange your ring tone SMS text messagesSMS text message basics About SMS text messagesChange the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messagesStore SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcastingRename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channelCreate a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS messageSet how long your device stores messages Message list optionsAbout multiple message lists Change how a message list displays messagesHide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Add a contact to your allowed sender list Block incoming messagesMIME-protected messages Reset a blocked message counterMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageView the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message statusChange your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chainChange the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messagesPGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryptionAdd a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a messageView the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message statusChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messagesMessage shortcuts Cannot send messages Troubleshooting MessagesAm not receiving SMS text messages Cannot file email messagesSome email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctlyCannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachmentsSave a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations networkSet font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachmentMove a file View properties for a fileRename a file Delete a fileView tracked changes in a document View the table of contents in a documentDocuments SpreadsheetsChange the size of a column View the content of a cellSwitch worksheets View a list of worksheetsPresentations Media filesAbout vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slideSkipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media fileRepeat songs Fast-forward or rewind a media filePause a media file Play a media file on a webImprove sound quality for songs Amplify the volume using the audio boost featureAbout playlists Keep backlighting on when you play a videoDisplay closed captions in videos PlaylistsChange the order of songs in a playlist Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlistCreate an automatic playlist Delete a song from a playlistRename a playlist Turn on video lighting Video cameraDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture qualityApply a color effect to pictures PicturesView a picture Save a picture from an MMS message or a web Pan a pictureZoom in to or out from a picture Rotate a pictureSort pictures Managing media filesChange the number of seconds between slides in a slide show View pictures in list viewMove a media file Rename a picture or picture folderMemory and media cards Supported media cards View the amount of memory used by media filesTurn off media card support About file encryption Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About compressionRepair your media card or device memory Transferring and downloading media filesAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Download a ring tone Receive a media file using Bluetooth technologyStop downloading an attachment Send a media fileDownload a picture Cannot open media files Troubleshooting MediaMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages applicationViewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a webDelete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pagesAbout web feeds View web feed contentListen to web feed content Web feedsBrowser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cacheAbout TLS Browser securityAbout Gears Change the Gears permissions for a web siteManage browser security About WtlsTLS options Wtls options Add a trusted content serverBrowser push options Browser pushAbout browser push Turn off browser pushBrowser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my deviceSet the date and time manually Date, time, and alarmChange the clock face Turn on bedside clock modeDisplay a second time zone Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarmChange timer notification options Set the timerUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarmContacts Personal organizerContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contactAdd a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contactAbout mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contactDelete a mailing list Create a mailing listChange a mailing list View a mailing listContact list options Multiple contact listsCaller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your deviceCalendar basics CalendarSchedule a meeting Schedule an alarmRecurrence fields Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day viewRespond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar optionsChange the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendarCalendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple daysChange a task TasksTask basics Create a taskDelete a task Task list optionsHide completed tasks Send a task or memoView the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memoDelete a memo Categorizing contacts, tasks, or memosMemo list options About categoriesDelete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by categoryUse the calculator CalculatorConvert a measurement About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basicsDelete a sound profile Change a sound profileSilence your device Create a custom sound profileTurn on event sounds Assign ring tones and alerts to a contactLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsTyping basics TypingPredictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methodsSet the cursor speed Set the default currency symbolTyping options Find more information about typing in other languagesCorrect spelling while you type Spelling checkerUse shortcut keys on the Home screen Check spellingAdd a word to the custom dictionary Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spellingDelete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entryUndo an AutoText change Delete an AutoText entryCannot check spelling Troubleshooting TypingLanguage Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesChange the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display fontHide an application icon Add an application folderChange an application folder Move an application iconSet the number of icons that appear on the Home screen KeyboardTurn off trackball sounds Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience keyTroubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messagesSearch for messages by contact or subject Manage message search resultsDelete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved searchManage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address bookSearch shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting SynchronizationUser Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsRestrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profileCannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appearTurn off location aiding GPS technologyAbout GPS technology Get your GPS locationPrevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Map basics MapsTrack your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a mapZoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a mapChange a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or routeSet the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or routeHide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a mapView a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 228 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web siteUser Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless networkCheck the status of network connections and services Wireless networks that your device connects toChange the connection speed for the wireless network Turn on LED notification for wireless coverageAbout roaming and international roaming Switch wireless networks manuallyAbout wireless coverage indicators RoamingAbout the preferred wireless network list Preferred wireless network listChange the order of preferred wireless networks Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Turn on Wi-Fi technologyConnect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Connection options for Wi-Fi profiles Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Change a Wi-Fi profileSsid Security options for Wi-Fi profilesImsi Wi-Fi profile IP and DNS optionsSet your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Change your preferred network type Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Cannot connect to a Wi-Fi networkPower, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity basics SecurityLock the keyboard Set a limit for device password attemptsGenerate a random password Password keeperAbout the password keeper Add a password to the password keeperDelete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperEncryption 263 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificate basics CertificatesImport a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memoryCertificate properties View properties for a certificateView the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificateCertificate status Revoke a certificate Change the trust status of a certificateAdd an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificateUser Guide Download a PGP key from an Ldap certificate server PGP keysCertificate shortcuts PGP key basicsDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverPGP key properties View properties for a PGP keySend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP keyPGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyChange the display name for a PGP key PGP key optionsAdd a certificate server Troubleshooting PGP keysCertificate servers PGP key shortcutsConnection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate serverSynchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout two-factor authentication About using a smart card with your deviceSmart cards Import a certificate from a smart card Turn on two-factor authenticationPrerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filtersUse a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokensPrerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profilesChange the software token for a VPN profile About security self-testsVerify security software Third-party application controlTurn on safe mode Reset connection permissions for third-party applicationsTurn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Data permissions for third-party applicationsUser Guide Accept a service book Service books and diagnostic reportsService books About service booksView a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic reportSet a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Include advanced data in Wi-Fi diagnostic reports Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportUser Guide Change the display font Accessibility optionsUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsTTY support Predictive input method Make a call using a voice commandType text using the predictive input method Voice dialingPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreakerCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteForm a word Word Mole gameWord Mole game basics About the Word Mole gameResume a game Turn on tutorial modeSingle-player games Save a gameAccept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a playerTroubleshooting Word Mole Some words that I submit are not recognized ADN GlossaryEAP-FAST MCC Rtsp TTY 320 Legal noticeUser Guide 490,165 504,773 506,865 511,073 User Guide