Manuals / Blackberry / Cell Phone / Cell Phone

Blackberry PRD-12528-103 manual 297

Models: PRD-12528-103

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Check the battery power level	252
Extend battery life	252
Format the device memory or a media card	253
View the amount of available memory	253
Best practice: Conserving memory on your device	253
The application memory on my device is low	254
SIM card	255
About the SIM card phone book	255
Add a contact to your SIM card	255
Copy contacts from your SIM card to your contact list	255
Copy a contact from your contact list to your SIM card	255
Change a SIM card contact	256
Delete a SIM card contact	256
Store SMS text messages on your SIM card	256
About SIM card security	257
Protect your SIM card with a PIN code	257
Change the SIM card PIN code	257
Change the display name for a phone number	257
Security	258
Security basics	258
Password keeper	260
Encryption	262
Memory cleaning	265
Certificates	266
PGP keys	274
Certificate servers	280
Key stores	282
Smart cards	285
Software tokens	289
VPN settings	290
About security self-tests	291
Verify security software	291
Third-party application control	291
Troubleshooting: Security	295
Service books and diagnostic reports	297
Service books	297
Diagnostic reports	298
Wi-Fi diagnostic reports	300

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Contents

User Guide SWDT643442-643442-0816042653-001 Contents 104 128 194 211 234 297 315 Welcome to BlackBerry Feature availabilityComplete the setup wizard Start using your deviceSet up an email address Find more informationBlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screenChange your ring tone Send an email messageSend an SMS text message Schedule an appointment Add a contactTake a picture Record a videoTurn on the alarm Troubleshooting BasicsPair with a Bluetooth enabled device Visit a webAm not receiving messages Cannot set up an email addressCannot send SMS text messages Battery is not chargingCannot save media files Cannot play a media file on a webUser Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcutsBrowser shortcuts Media shortcutsCalendar shortcuts Search shortcuts Troubleshooting ShortcutsMap shortcuts Cannot use a shortcutPhone basics PhoneFind your phone number Answer a callMute a call Place a call on holdTurn on the speakerphone Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headsetAbout emergency calls Emergency callsMake an emergency call About GPS technologyAdjust the volume VolumeChange the default volume for calls Turn on GPS technologyChange the voice mail access number About your voice mail greeting and voice mail passwordVoice mail Improve sound quality for all callsSpeed dial Set up speed dial for a contactConference calls Change the contact assigned to a speed dial keyCreate a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callAbout call logs Call logsView call logs in the messages application Add notes to a call logSend a call log Change call log notesDelete call logs Delete call log notesCall forwarding Call waitingTurn on call waiting About call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Call blocking Change the call blocking passwordAbout call blocking Block callsAbout fixed dialing Fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listChange a contact in your fixed dialing list Smart dialingDelete a contact from your fixed dialing list About smart dialingMultiple phone numbers Set the default country code and area codeSet options for dialing extensions About multiple phone numbersPhone options Switch the active phone numberTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsReset a call timer About TTY supportTurn on TTY support Troubleshooting Phone Some features are not available on my device Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Cannot check my voice mailFeature availability Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialingMessages Message basicsComposing messages Add a signature to your work email messages Sending messagesDelete the disclaimer from an email message Create a link for a PINSend an SMS text message Send a PIN messageSend an MMS message Forward a message Reply to a messageResend a message Stop a message from sendingManaging messages Email message basics Email messagesDelete a message Delete multiple messagesDelete the original text from a reply message File an email messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computerAbout email message filters Email message filtersCreate an email message filter Options for email message filtersChange an email message filter Turn on an email message filterPrioritize email message filters Email message foldersDelete an email message filter About synchronization of email message foldersAdd, move, rename, or delete an email folder Email message flagsAbout flags Add a flagRemove a flag Email message optionsCheck spelling automatically before sending email messages Set an out-of-office replyStop loading pictures in Html email messages View email messages in plain text formatHide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device About PIN messages PIN messagesFind your PIN Send a PIN messageSMS text message basics SMS text messagesAbout SMS text messages Change your ring toneDelete the history from an SMS text message Options for SMS text messagesSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Cell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcastingMMS message basics MMS messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments MMS message options Stop receiving MMS messages when roamingRequest delivery or read notification for an MMS message View the size of an MMS message before sending itSet how long your device stores messages Message list optionsAbout multiple message lists Change how a message list displays messagesHide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Add a contact to your allowed sender list Block incoming messagesReset a blocked message counter MIME-protected messagesMIME-protected message basics Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachmentDigital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageMIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificateChange the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basicsAttach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageDigital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a messageChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messagesMessage shortcuts Cannot send messages Troubleshooting MessagesAm not receiving SMS text messages Cannot file email messagesMessage or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmedEmail message filters are not working correctly Cannot turn on cell broadcastingCannot attach a file to an MMS message File and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachmentLocate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your deviceSend a file as an attachment Managing files and attachmentsOpen a link in a file or an attachment Set font options for a file or an attachmentRename a file View properties for a fileDelete a file Move a fileDocuments View the table of contents in a documentSpreadsheets View tracked changes in a documentSwitch worksheets View the content of a cellView a list of worksheets Change the size of a columnPresentations Media filesZoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachmentsTroubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Audio and video files MediaPlay a media file Record a voice notePause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songsImprove sound quality for songs Amplify the volume using the audio boost featureDisplay closed captions in videos Keep backlighting on when you play a videoPlaylists About playlistsAdd a song to a playlist Create a standard playlistAdd the song that is playing to a playlist Change the order of songs in a playlistDelete a song from a playlist Create an automatic playlistRename a playlist Video camera Turn on video lightingDelete a playlist Apply a color effect to videos Change the video size and formatChange the location for storing videos Change the size of pictures that you take CameraSet picture quality Change the location for storing picturesPictures Apply a color effect to picturesView a picture Zoom in to or out from a picture Pan a pictureRotate a picture Save a picture from an MMS message or a webChange the number of seconds between slides in a slide show Managing media filesView pictures in list view Sort picturesMove a media file Rename a picture or picture folderMemory and media cards View the amount of memory used by media files Supported media cardsTurn off media card support Turn off the prompt for mass storage mode Turn off mass storage mode or MTPAbout compression About file encryptionTransferring and downloading media files Repair your media card or device memoryAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring toneDownload a picture Troubleshooting Media Cannot open media filesMy device does not recognize my media card My device is not using the correct ring tone or wallpaper Flash dims or turns offSome pictures that I take are blurry Browser Browser basicsBrowsing web pages Refresh a web Move back or forward a webSave a web page to the main messages application Stop loading a webViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Change a bookmark for a web Add a bookmark for a webSend a bookmark for a web Delete a bookmark for a webFile a bookmark for a web Add a bookmark folder for web pagesRename a bookmark folder for web pages Delete a bookmark folder for web pagesListen to web feed content View web feed contentWeb feeds About web feedsBrowser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Set the default browser configuration About browser configurationsClear a browser cache Clear the browser historyAbout Gears Browser securityChange the Gears permissions for a web site About TLSAbout Wtls Manage browser securityTLS options Wtls options Add a trusted content serverAbout browser push Browser pushTurn off browser push Browser push optionsBrowser shortcuts Cannot set up automatic synchronization for bookmarks Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a webSet the date and time manually Date, time, and alarmTurn on bedside clock mode Change the clock faceDisplay a second time zone Turn on the alarm Set options for bedside clock modeSilence the alarm Change alarm notification optionsSet the timer Change timer notification optionsUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarmPersonal organizer ContactsContact basics View a contact Add a pause or a wait to a phone numberChange a contact Delete a contactAbout custom ring tones Customizing contactsAssign ring tones and alerts to a contact Add a caller ID picture for a contactChange the caller ID picture for a contact Mailing listsDelete the caller ID picture for a contact About mailing listsChange a mailing list Create a mailing listView a mailing list Delete a mailing listContact list options Multiple contact listsTurn off the prompt that appears before you delete items Troubleshooting ContactsView the number of contacts stored on your device Caller ID pictures are not appearing on my deviceCalendar basics CalendarSchedule an alarm Schedule a meetingRecurrence fields Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Change the default reminder time for calendar entries Change the default calendar viewCalendar options Enter a conference call meetingChange the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Multiple calendars Switch calendarsView the number of calendar entries stored in a calendar About multiple calendarsChange the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now optionTask basics TasksCreate a task Change a taskHide completed tasks Task list optionsSend a task or memo Delete a taskView the number of tasks or memos stored on your device Memo basics MemosCreate a memo Change a memoMemo list options Categorizing contacts, tasks, or memosAbout categories Delete a memoCategorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryCalculator Use the calculatorConvert a measurement Ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alertsSilence your device Change a sound profileCreate a custom sound profile Delete a sound profileTurn on event sounds Assign ring tones and alerts to a contactTurn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notificationMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsTyping basics TypingTyping input methods Switch typing input methods when you are typingChange options for typing input methods Predictive input methodTyping options Set the default currency symbolFind more information about typing in other languages Set the cursor speedUse shortcut keys on the Home screen Spelling checkerCheck spelling Correct spelling while you typeCheck spelling automatically before sending email messages Correct spelling quickly while you typeChange options for checking spelling Add a word to the custom dictionaryCustom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesUndo an AutoText change Delete an AutoText entryCannot check spelling Troubleshooting TypingLanguage Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesTroubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen displayChange an application folder Add an application folderMove an application icon Hide an application iconKeyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Themes Switch themesAssign an application to a Convenience key Set the trackball sensitivityTroubleshooting Display Messages, attachments, and web pages SearchSearch for messages Search criteriaSearch for messages by contact or subject Manage message search resultsView a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved searchSearch for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting SynchronizationUser Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technologyConnect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsChange the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profileCannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceAbout GPS technology GPS technologyGet your GPS location Turn off location aidingTroubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Map basics MapsView a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movementSet a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a routePan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or routeAdd a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movementView status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a mapTroubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 228 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web siteUser Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming optionsChange the connection speed for the wireless network Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and servicesAbout wireless coverage indicators Switch wireless networks manuallyRoaming About roaming and international roamingAbout the preferred wireless network list Preferred wireless network listTroubleshooting Wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyTurn on Wi-Fi technology Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Advanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkChange a Wi-Fi profile Connection options for Wi-Fi profilesSsid Security options for Wi-Fi profilesImsi Wi-Fi profile IP and DNS optionsUMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer About using UMA with a Wi-Fi network Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Change your preferred network typePower, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone numberSecurity basics SecurityLock the keyboard Set a limit for device password attemptsAbout the password keeper Password keeperAdd a password to the password keeper Generate a random passwordChange a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperEncryption 263 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificate basics CertificatesDownload a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardCertificate properties View properties for a certificateSend a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificateCertificate status Revoke a certificate Change the trust status of a certificateCertificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificateUser Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverView properties for a PGP key PGP key propertiesSend a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cacheChange the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasonsChange the display name for a PGP key PGP key optionsCertificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate serverChange connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key storesDelete a certificate server About the key storeChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout using a smart card with your device About two-factor authenticationSmart cards Import a certificate from a smart card Turn on two-factor authenticationTurn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your deviceChange the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPNVerify security software About security self-testsThird-party application control Change the software token for a VPN profileTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityData permissions for third-party applications Cannot download a certificateUser Guide Service books Service books and diagnostic reportsAbout service books Accept a service bookAbout diagnostic reports Diagnostic reportsRun a diagnostic report View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reportsUser Guide Accessibility options Change the display fontUse reverse contrast for the screen display Set the number of icons that appear on the Home screen Use grayscale for the screen displayTurn on event sounds Assign ring tones and alerts to a contactTTY support Type text using the predictive input method Make a call using a voice commandVoice dialing Predictive input methodPredict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteWord Mole game basics Word Mole gameAbout the Word Mole game Form a wordSingle-player games Turn on tutorial modeSave a game Resume a gameCheck the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized ADN GlossaryEAP-FAST MCC Rtsp TTY 320 Legal noticeUser Guide 490,165 504,773 506,865 511,073 User Guide

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