Blackberry PRD-12528-103 Delete a diagnostic report, Cannot run or submit a diagnostic report

User Guide Service books and diagnostic reports

Delete a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Highlight a report.

6.Press the Menu key.

7.Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Press the Menu key.

6.Click Options.

7.Type the contact information.

8.Press the Menu key.

9.Click Save.

I cannot run or submit a diagnostic report

Try performing the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

View the version number of the BlackBerry Device Software on your device

1.On the Home screen or in a folder, click the Options icon.

2.Click About.

To return to the Options screen, press the Escape key three times.

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