Troubleshooting Synchronization | Blackberry PRD-12528-103 instruction

User Guide

Synchronization

Troubleshooting: Synchronization

Email messages are not reconciling over the wireless network

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.

Related topics

Reconcile email messages over the wireless network, 205

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.

Email messages are not being deleted over the wireless network

Try the following actions:

•If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key.

•In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Related topics

Delete email messages over the wireless network, 205

Organizer data is not synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

Related topics

Synchronize organizer data over the wireless network, 206

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Blackberry PRD-12528-103 Troubleshooting Synchronization, Email messages are not reconciling over the wireless network

Contents

User Guide SWDT643442-643442-0816042653-001 Contents 104 128 194 211 234 297 315 Welcome to BlackBerry Feature availability Find more information Start using your deviceComplete the setup wizard Set up an email address Move around the screen Navigation and typingBlackBerry basics About the Menu key and Escape key Send an email message Change your ring toneSend an SMS text message Record a video Add a contactSchedule an appointment Take a picture Visit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled device Am not receiving messages Cannot set up an email address Cannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media files User Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcuts Browser shortcuts Media shortcuts Calendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcuts Answer a call PhonePhone basics Find your phone number Place a call on hold Mute a callTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is locked About GPS technology Emergency callsAbout emergency calls Make an emergency call Turn on GPS technology VolumeAdjust the volume Change the default volume for calls Improve sound quality for all calls About your voice mail greeting and voice mail passwordChange the voice mail access number Voice mail Change the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Conference calls Disconnect a contact from a conference call Make a conference callCreate a phone number link for a conference call Speak privately with a contact during a conference call Add notes to a call log Call logsAbout call logs View call logs in the messages application Delete call log notes Change call log notesSend a call log Delete call logs About call forwarding Call waitingCall forwarding Turn on call waiting Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Block calls Change the call blocking passwordCall blocking About call blocking Add a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialing About smart dialing Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list About multiple phone numbers Set the default country code and area codeMultiple phone numbers Set options for dialing extensions Sort phone numbers or contacts on the Phone screen Switch the active phone numberPhone options Turn on dialing from the Lock screen Turn off the prompt that appears before you delete items Hide or display your phone number when you make calls About TTY support Reset a call timerTurn on TTY support Troubleshooting Phone Cannot check my voice mail Cannot make calls using a voice commandSome features are not available on my device My phone number appears as Unknown in the phone application Feature availability Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialing Message basics MessagesComposing messages Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email message Send a PIN message Send an SMS text messageSend an MMS message Stop a message from sending Reply to a messageForward a message Resend a message Managing messages Delete multiple messages Email messagesEmail message basics Delete a message File an email message Delete the original text from a reply messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computer Options for email message filters Email message filtersAbout email message filters Create an email message filter Change an email message filter Turn on an email message filter About synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filter Add a flag Email message flagsAdd, move, rename, or delete an email folder About flags Set an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messages Stop loading pictures in Html email messages View email messages in plain text format Receive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PIN Change your ring tone SMS text messagesSMS text message basics About SMS text messages Change the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messages Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcasting Rename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channel Create a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS message Set how long your device stores messages Message list options About multiple message lists Change how a message list displays messages Hide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Add a contact to your allowed sender list Block incoming messages MIME-protected messages Reset a blocked message counterMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages PGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryption Add a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a message View the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message status Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messages Message shortcuts Cannot send messages Troubleshooting Messages Am not receiving SMS text messages Cannot file email messages Some email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachments Save a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations network Set font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachment Move a file View properties for a fileRename a file Delete a file View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Change the size of a column View the content of a cellSwitch worksheets View a list of worksheets Presentations Media files About vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slide Skipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media file Repeat songs Fast-forward or rewind a media filePause a media file Play a media file on a web Improve sound quality for songs Amplify the volume using the audio boost feature About playlists Keep backlighting on when you play a videoDisplay closed captions in videos Playlists Change the order of songs in a playlist Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlist Create an automatic playlist Delete a song from a playlistRename a playlist Turn on video lighting Video cameraDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture quality Apply a color effect to pictures PicturesView a picture Save a picture from an MMS message or a web Pan a pictureZoom in to or out from a picture Rotate a picture Sort pictures Managing media filesChange the number of seconds between slides in a slide show View pictures in list view Move a media file Rename a picture or picture folder Memory and media cards Supported media cards View the amount of memory used by media filesTurn off media card support About file encryption Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About compression Repair your media card or device memory Transferring and downloading media filesAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Download a ring tone Receive a media file using Bluetooth technologyStop downloading an attachment Send a media file Download a picture Cannot open media files Troubleshooting MediaMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages application Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a web Delete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pages About web feeds View web feed contentListen to web feed content Web feeds Browser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cache About TLS Browser securityAbout Gears Change the Gears permissions for a web site Manage browser security About WtlsTLS options Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Browser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my device Set the date and time manually Date, time, and alarm Change the clock face Turn on bedside clock modeDisplay a second time zone Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarm Change timer notification options Set the timerUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarm Contacts Personal organizerContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contact About mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contact Delete a mailing list Create a mailing listChange a mailing list View a mailing list Contact list options Multiple contact lists Caller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your device Calendar basics Calendar Schedule a meeting Schedule an alarmRecurrence fields Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar options Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendar Calendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days Change a task TasksTask basics Create a task Delete a task Task list optionsHide completed tasks Send a task or memo View the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memo Delete a memo Categorizing contacts, tasks, or memosMemo list options About categories Delete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by category Use the calculator CalculatorConvert a measurement About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basics Delete a sound profile Change a sound profileSilence your device Create a custom sound profile Turn on event sounds Assign ring tones and alerts to a contact LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alerts Typing basics Typing Predictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methods Set the cursor speed Set the default currency symbolTyping options Find more information about typing in other languages Correct spelling while you type Spelling checkerUse shortcut keys on the Home screen Check spelling Add a word to the custom dictionary Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling Delete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Delete an AutoText entry Cannot check spelling Troubleshooting Typing Language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languages Change the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display font Hide an application icon Add an application folderChange an application folder Move an application icon Set the number of icons that appear on the Home screen KeyboardTurn off trackball sounds Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience key Troubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results Delete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved search Manage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address book Search shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting Synchronization User Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profile Cannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Turn off location aiding GPS technologyAbout GPS technology Get your GPS location Prevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Map basics Maps Track your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a map Zoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a map Change a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or route Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a map View a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 228 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device Software User Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web site User Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless network Check the status of network connections and services Wireless networks that your device connects toChange the connection speed for the wireless network Turn on LED notification for wireless coverage About roaming and international roaming Switch wireless networks manuallyAbout wireless coverage indicators Roaming About the preferred wireless network list Preferred wireless network list Change the order of preferred wireless networks Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Turn on Wi-Fi technology Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Connection options for Wi-Fi profiles Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Change a Wi-Fi profile Ssid Security options for Wi-Fi profiles Imsi Wi-Fi profile IP and DNS options Set your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Change your preferred network type Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Cannot connect to a Wi-Fi network Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Security basics Security Lock the keyboard Set a limit for device password attempts Generate a random password Password keeperAbout the password keeper Add a password to the password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption 263 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificate basics Certificates Import a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memory Certificate properties View properties for a certificate View the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificate Certificate status Revoke a certificate Change the trust status of a certificate Add an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate User Guide Download a PGP key from an Ldap certificate server PGP keysCertificate shortcuts PGP key basics Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate server PGP key properties View properties for a PGP keySend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP key PGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key Change the display name for a PGP key PGP key options Add a certificate server Troubleshooting PGP keysCertificate servers PGP key shortcuts Connection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data About two-factor authentication About using a smart card with your deviceSmart cards Import a certificate from a smart card Turn on two-factor authentication Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filters Use a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokens Prerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile About security self-testsVerify security software Third-party application control Turn on safe mode Reset connection permissions for third-party applications Turn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Data permissions for third-party applications User Guide Accept a service book Service books and diagnostic reportsService books About service books View a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic report Set a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Include advanced data in Wi-Fi diagnostic reports Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report User Guide Change the display font Accessibility optionsUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event sounds TTY support Predictive input method Make a call using a voice commandType text using the predictive input method Voice dialing Predict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Accept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a player Troubleshooting Word Mole Some words that I submit are not recognized ADN Glossary EAP-FAST MCC Rtsp TTY 320 Legal notice User Guide 490,165 504,773 506,865 511,073 User Guide