User Guide
SWDT643442-643442-0816042653-001
Contents
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Feature availability
Welcome to BlackBerry
Set up an email address
Start using your device
Complete the setup wizard
Find more information
About the Menu key and Escape key
Navigation and typing
BlackBerry basics
Move around the screen
Change your ring tone
Send an email message
Send an SMS text message
Take a picture
Add a contact
Schedule an appointment
Record a video
Pair with a Bluetooth enabled device
Troubleshooting Basics
Turn on the alarm
Visit a web
Cannot set up an email address
Am not receiving messages
Cannot save media files
Battery is not charging
Cannot send SMS text messages
Cannot play a media file on a web
User Guide
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Typing shortcuts
File and attachment shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Map shortcuts
Troubleshooting Shortcuts
Search shortcuts
Cannot use a shortcut
Find your phone number
Phone
Phone basics
Answer a call
Mute a call
Place a call on hold
Turn on the speakerphone
Make a call when your device is locked
Dial using numbers or letters
Switch applications during a call
About using a headset
Make an emergency call
Emergency calls
About emergency calls
About GPS technology
Change the default volume for calls
Volume
Adjust the volume
Turn on GPS technology
Voice mail
About your voice mail greeting and voice mail password
Change the voice mail access number
Improve sound quality for all calls
Conference calls
Set up speed dial for a contact
Speed dial
Change the contact assigned to a speed dial key
Speak privately with a contact during a conference call
Make a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
View call logs in the messages application
Call logs
About call logs
Add notes to a call log
Delete call logs
Change call log notes
Send a call log
Delete call log notes
Turn on call waiting
Call waiting
Call forwarding
About call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
About call blocking
Change the call blocking password
Call blocking
Block calls
Turn on fixed dialing
Fixed dialing
About fixed dialing
Add a contact to your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
Change a contact in your fixed dialing list
About smart dialing
Set options for dialing extensions
Set the default country code and area code
Multiple phone numbers
About multiple phone numbers
Turn on dialing from the Lock screen
Switch the active phone number
Phone options
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Reset a call timer
About TTY support
Turn on TTY support
Troubleshooting Phone
My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Some features are not available on my device
Cannot check my voice mail
Feature availability
Voice commands
Perform an action using a voice command
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Troubleshooting Voice dialing
Improve voice recognition
Messages
Message basics
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature to your work email messages
Create a link for a PIN
Send an SMS text message
Send a PIN message
Send an MMS message
Resend a message
Reply to a message
Forward a message
Stop a message from sending
Managing messages
Delete a message
Email messages
Email message basics
Delete multiple messages
Delete the original text from a reply message
File an email message
Attach a file to an email message
Stop storing messages sent from your device on your computer
Resize a picture before you send it as an attachment
Create an email message filter
Email message filters
About email message filters
Options for email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Email message folders
Prioritize email message filters
About synchronization of email message folders
About flags
Email message flags
Add, move, rename, or delete an email folder
Add a flag
Check spelling automatically before sending email messages
Email message options
Remove a flag
Set an out-of-office reply
View email messages in plain text format
Stop loading pictures in Html email messages
Hide filed email messages
Receive only the first section of long email messages
Stop forwarding email messages to your device
Find your PIN
PIN messages
About PIN messages
Send a PIN message
About SMS text messages
SMS text messages
SMS text message basics
Change your ring tone
Set whether pressing the Enter key sends SMS text messages
Options for SMS text messages
Delete the history from an SMS text message
Change the appearance of SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
Request delivery reports for all SMS text messages
About cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
MMS messages
MMS message basics
Rename a cell broadcast channel
Create a slide show in an MMS message
MMS message attachments
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
MMS message options
View the size of an MMS message before sending it
Message list options
Set how long your device stores messages
Change how a message list displays messages
About multiple message lists
Hide the new or unopened message indicator
Hide messages from the main messages application
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
Reset a blocked message counter
MIME-protected messages
MIME-protected message basics
Add a certificate from a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from an attachment
MIME-protected message status
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
View the certificate used to sign or encrypt a message
Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the default signing and encryption option
Change the default message classification
About message classifications
Change the size of S/MIME indicators in messages
About IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
Prerequisites IBM Lotus Notes native encryption
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
PGP protected message basics
Download the PGP key used to sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Add a PGP key from a message
PGP protected message status
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Troubleshooting PGP protected messages
Change the encryption algorithms for PGP protected messages
Message shortcuts
Troubleshooting Messages
Cannot send messages
Cannot file email messages
Am not receiving SMS text messages
Html email messages do not appear correctly
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
Cannot turn on cell broadcasting
Cannot attach a file to an MMS message
About files and attachments
Files and attachments
File and attachment basics
Open a file or an attachment
Locate a file saved on your organizations network
Stop downloading a file or an attachment
Locate a file saved on your device
Save a file from your organizations network to your device
Open a link in a file or an attachment
Managing files and attachments
Send a file as an attachment
Set font options for a file or an attachment
Delete a file
View properties for a file
Rename a file
Move a file
Spreadsheets
View the table of contents in a document
Documents
View tracked changes in a document
View a list of worksheets
View the content of a cell
Switch worksheets
Change the size of a column
Media files
Presentations
Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
Troubleshooting Attachments
Skipped content bar appears in a document
Question mark appears on a slide
Play a media file
Media
Audio and video files
Record a voice note
Play a media file on a web
Fast-forward or rewind a media file
Pause a media file
Repeat songs
Amplify the volume using the audio boost feature
Improve sound quality for songs
Playlists
Keep backlighting on when you play a video
Display closed captions in videos
About playlists
Add the song that is playing to a playlist
Create a standard playlist
Add a song to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Create an automatic playlist
Rename a playlist
Video camera
Turn on video lighting
Delete a playlist
Apply a color effect to videos
Change the video size and format
Change the location for storing videos
Set picture quality
Camera
Change the size of pictures that you take
Change the location for storing pictures
Pictures
Apply a color effect to pictures
View a picture
Rotate a picture
Pan a picture
Zoom in to or out from a picture
Save a picture from an MMS message or a web
View pictures in list view
Managing media files
Change the number of seconds between slides in a slide show
Sort pictures
Rename a picture or picture folder
Move a media file
Memory and media cards
View the amount of memory used by media files
Supported media cards
Turn off media card support
About compression
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
About file encryption
Transferring and downloading media files
Repair your media card or device memory
About transferring and synchronizing media files
Supported audio and video file formats
User Guide
Save a media file from a web
Send a media file
Receive a media file using Bluetooth technology
Stop downloading an attachment
Download a ring tone
Download a picture
Troubleshooting Media
Cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
Flash dims or turns off
Some pictures that I take are blurry
Browser
Browser basics
Browsing web pages
Save a web page to the main messages application
Move back or forward a web
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
Browser bookmarks
Viewing pictures and playing media files
About bookmarks for web pages
Send a bookmark for a web
Add a bookmark for a web
Change a bookmark for a web
Delete a bookmark for a web
Rename a bookmark folder for web pages
Add a bookmark folder for web pages
File a bookmark for a web
Delete a bookmark folder for web pages
Web feeds
View web feed content
Listen to web feed content
About web feeds
Browser options
Change the home page or start
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Clear a browser cache
About browser configurations
Set the default browser configuration
Clear the browser history
Change the Gears permissions for a web site
Browser security
About Gears
About TLS
About Wtls
Manage browser security
TLS options
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Browser shortcuts
No browser is available on my device
Troubleshooting Browser
Cannot set up automatic synchronization for bookmarks
Cannot play a song or video on a web
Date, time, and alarm
Set the date and time manually
Turn on bedside clock mode
Change the clock face
Display a second time zone
Silence the alarm
Set options for bedside clock mode
Turn on the alarm
Change alarm notification options
Set the timer
Change timer notification options
Use the stopwatch
Troubleshooting Date, time and alarm
Time on my device is incorrect
Personal organizer
Contacts
Contact basics
Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
Assign ring tones and alerts to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Mailing lists
Change the caller ID picture for a contact
About mailing lists
View a mailing list
Create a mailing list
Change a mailing list
Delete a mailing list
Multiple contact lists
Contact list options
View the number of contacts stored on your device
Troubleshooting Contacts
Turn off the prompt that appears before you delete items
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Schedule an alarm
Schedule a meeting
Recurrence fields
Switch days in Day view
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Meetings
View your calendar when responding to a meeting
Respond to a meeting invitation
Check availability of meeting participants
Change the list of participants for a meeting
Forward a meeting invitation
Delegate a meeting invitation
Conference call meetings
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Enter a conference call meeting
Change the start and end time for days
Change the snooze time for reminders
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Switch calendars
Multiple calendars
About multiple calendars
Change the default calendar
Calendar shortcuts
Change the calendar that reminds you of appointments
Cannot schedule appointments that span multiple days
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot enter a conference call with the Join Now option
Create a task
Tasks
Task basics
Change a task
Send a task or memo
Task list options
Hide completed tasks
Delete a task
View the number of tasks or memos stored on your device
Create a memo
Memos
Memo basics
Change a memo
About categories
Categorizing contacts, tasks, or memos
Memo list options
Delete a memo
Sort contacts, tasks, or memos by category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Delete a contact, task, or memo from a category
Calculator
Use the calculator
Convert a measurement
Ring tones, sounds, and alerts basics
Switch sound profiles
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Create a custom sound profile
Change a sound profile
Silence your device
Delete a sound profile
Assign ring tones and alerts to a contact
Turn on event sounds
LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
Typing
Typing basics
Change options for typing input methods
Switch typing input methods when you are typing
Typing input methods
Predictive input method
Find more information about typing in other languages
Set the default currency symbol
Typing options
Set the cursor speed
Check spelling
Spelling checker
Use shortcut keys on the Home screen
Correct spelling while you type
Change options for checking spelling
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Add a word to the custom dictionary
Custom dictionary
Delete a word from the custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Delete an AutoText entry
Undo an AutoText change
Troubleshooting Typing
Cannot check spelling
Language
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Troubleshooting Language
Change the display options for contacts
Some characters do not appear correctly on my device
Display and keyboard
Backlighting
Display options
Change the display font
Download a Home screen background
Set owner information
Use reverse contrast for the screen display
Move an application icon
Add an application folder
Change an application folder
Hide an application icon
Keyboard
Set the number of icons that appear on the Home screen
Turn off trackball sounds
Assign an application to a Convenience key
Switch themes
Themes
Set the trackball sensitivity
Troubleshooting Display
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
Change a saved search
Search for text in a message, in a file, or on a web
View a list of saved searches
Delete a saved search
Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
Search shortcuts
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Troubleshooting Synchronization
Email messages are not reconciling over the wireless network
User Guide
About Bluetooth technology
Bluetooth technology
Bluetooth technology basics
Turn on Bluetooth technology
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth technology options
Bluetooth profiles
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Turn off automatic reconnection to Bluetooth enabled devices
My list of paired Bluetooth enabled devices does not appear
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Get your GPS location
GPS technology
About GPS technology
Turn off location aiding
Troubleshooting GPS technology
Prevent others from tracking your location
Cannot use GPS technology
Maps
Map basics
View points of interest on a map
View an address on a map using a link
View a list of points of interest near a location
Track your movement
Show or hide a layer on a map
Navigation
Set a home or work address
Zoom in to a direction on a route
Add a bookmark for a location or route
Maps bookmarks
Pan a map
Change a bookmark for a location or route
File a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
Set the GPS receiver that you use to track your movement
View north at the top of a map
Keep backlighting on when you track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Troubleshooting Maps
View a geotagged picture on a map
Diagonal lines appear on a map
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Applications
About multitasking
Keep an application running and return to the Home screen
Close an application so that it is not running
About adding applications
About instant messaging applications
About social networking applications
Add an application
View properties for an application
Check for application updates
Delete a third-party application
View the size of an application database
Troubleshooting Applications
BlackBerry Device Software
About updating the BlackBerry Device Software
User Guide
Update the BlackBerry Device Software from a web site
Troubleshooting BlackBerry Device Software
User Guide
Turn off the connection to the wireless network
Wireless network coverage
Turn on the connection to the wireless network
Turn on or turn off data service or set roaming options
Turn on LED notification for wireless coverage
Wireless networks that your device connects to
Change the connection speed for the wireless network
Check the status of network connections and services
Roaming
Switch wireless networks manually
About wireless coverage indicators
About roaming and international roaming
Preferred wireless network list
About the preferred wireless network list
Troubleshooting Wireless network coverage
Change the order of preferred wireless networks
Cannot connect to a wireless network
Cannot synchronize a certificate
Turn on Wi-Fi technology
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Delete a Wi-Fi profile
Change a Wi-Fi profile
Prevent your device from connecting to a Wi-Fi network
Advanced Wi-Fi connection settings
Connection options for Wi-Fi profiles
Security options for Wi-Fi profiles
Ssid
Wi-Fi profile IP and DNS options
Imsi
UMA connection settings
Set your device to connect to a specific Wi-Fi network
Install a root certificate on your computer
Cannot connect to a Wi-Fi network
Wi-Fi technology troubleshooting
About using UMA with a Wi-Fi network
Change your preferred network type
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice Conserving memory on your device
Application memory on my device is low
Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
Security
Security basics
Set a limit for device password attempts
Lock the keyboard
Add a password to the password keeper
Password keeper
About the password keeper
Generate a random password
Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Encryption
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Set encryption strength
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Certificates
Certificate basics
Import a certificate or PGP key from the device memory
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from a media card
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
View the certificate chain for a certificate
Certificate status
Change the trust status of a certificate
Revoke a certificate
Change the display name for a certificate
Certificate options
Certificate revocation reasons
Add an email address to a certificate
User Guide
PGP key basics
PGP keys
Certificate shortcuts
Download a PGP key from an Ldap certificate server
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
View properties for a PGP key
PGP key properties
Send a PGP key
Delete a PGP key
PGP key status indicators
PGP key status
Clear the PGP data cache
Revoke a PGP key
Check the revocation status of a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options
Change the display name for a PGP key
PGP key shortcuts
Troubleshooting PGP keys
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
Connection options for Ocsp and CRL servers
Delete a certificate server
Key stores
Send connection information for a certificate server
About the key store
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
About using a smart card with your device
About two-factor authentication
Smart cards
Turn on two-factor authentication
Import a certificate from a smart card
Switch smart password filters
About smart password entry
Turn off smart password entry
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
About software tokens
Software tokens
Turn off notification for smart card connections
Change the PIN for a software token on your device
About VPN profiles
VPN settings
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Third-party application control
About security self-tests
Verify security software
Change the software token for a VPN profile
Reset connection permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Troubleshooting Security
Cannot unlock my device using my smart card
Cannot download a certificate
User Guide
About service books
Service books and diagnostic reports
Service books
Accept a service book
Run a diagnostic report
Diagnostic reports
About diagnostic reports
View a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Include advanced data in Wi-Fi diagnostic reports
User Guide
Accessibility options
Change the display font
Use reverse contrast for the screen display
Turn on event sounds
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Assign ring tones and alerts to a contact
TTY support
Voice dialing
Make a call using a voice command
Type text using the predictive input method
Predictive input method
Predict words as you type
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
About the Word Mole game
Word Mole game
Word Mole game basics
Form a word
Save a game
Turn on tutorial mode
Single-player games
Resume a game
Invite a player
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Accept an invitation
Troubleshooting Word Mole
Some words that I submit are not recognized
Glossary
ADN
EAP-FAST
MCC
Rtsp
TTY
Legal notice
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User Guide
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User Guide