Blackberry REX41GW

• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't

submit a diagnostic report to a PIN, try submitting the report to an email address.

Related information

Run, view, send, or delete a diagnostic report, 327

User Guide Service books and diagnostic reports

329

Contents

Main Page Contents Page Page Page Page Page Page New in BlackBerry 7.1 Page Home screen customization Touch-free call answering Bluetooth enhancements Picture enhancements About switching BlackBerry smartphones About BlackBerry ID Visit the Setup application Important keys Page Flashing LED color descriptions Icons Instant messaging Applications Media Page Games Home screen icons Message inbox icons Battery power level icons Typing icons Page Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper Add a shortcut to your home screen or Favorites panel Show or hide a home screen panel Show, hide, or find an application icon Move an application icon Change where apps that you download appear Change themes Set the number of icons that appear on the home screen Change what happens when you type on the Home screen Feature availability Smartphone model Wireless service plan and wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Wireless network Find more information Popular topics Set up an email address Add or change your email signature About downloading apps with the BlackBerry App World Transfer files to and from your smartphone About using your smartphone as a tethered modem Copy contacts from your SIM card to your contact list Change your ring tone, notifiers, reminders, or alerts Lock or unlock your smartphone Turn on or turn off airplane mode Popular tips Tips: Finding apps Tips: Managing indicators Tips: Updating your software Tips: Doing things quickly Tips: Extending battery life Page Tips: Freeing space for your music, pictures, videos, and files Tips: Keeping your information safe Shortcuts: Phone Shortcuts: Typing with the physical keyboard Shortcuts: Media Audio and video files Pictures Camera and video camera Common troubleshooting I can't make or receive calls I'm not receiving messages I can't send messages I forget my smartphone password My smartphone isn't ringing or vibrating when I receive a call or message The screen turns off Email messages aren't reconciling over the wireless network Organizer data isn't synchronizing over the wireless network I can't pair with a Bluetooth enabled device The media player screen closes Tips and shortcuts Tips: Doing things quickly Tips: Extending battery life Tips: Finding apps Tips: Freeing space for your music, pictures, videos, and files Tips: Freeing space to optimize your smartphone's performance Tips: Updating your software Tips: Keeping your information safe Tips: Managing indicators Shortcuts: Phone Shortcuts: Messages In a message In your message inbox Move around your message inbox Shortcuts: Files and attachments In a spreadsheet In a presentation Shortcuts: Typing with the physical keyboard Shortcuts: Media Audio and video files Pictures Camera and video camera Shortcuts: Browser On a webpage Move around a webpage Shortcuts: Search Shortcuts: Calendar Troubleshooting: Shortcuts I can't use a shortcut Phone How to: Phone Phone basics Find your phone number Make a call Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts Page About using a headset Emergency calls About emergency calls and Emergency Callback Mode Make an emergency call Volume Adjust the volume Change the default volume for calls Improve sound quality during a call Improve sound quality for all calls Speed dial Set up speed dial for a contact Change the contact that is assigned to a speed dial key Call waiting, call forwarding, and call blocking Turn on or turn off call waiting About call forwarding Start or stop forwarding calls Add, change, or delete a call forwarding number About call blocking Block or stop blocking calls Fixed dialing and smart dialing About fixed dialing Turn on fixed dialing Add, change, or delete a contact in your fixed dialing list About smart dialing Set options for dialing extensions Set the default country code and area code Conference calls About conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Disconnect a contact from a conference call Leave a conference call Call logs About call logs Send a call log Delete call logs Add, change, or delete call log notes Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Turn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Change how you answer or end calls with the holster Change how you answer calls with a headset Reset a call timer About TTY support Turn on or turn off TTY support Voice mail Set up your voice mail Set up automatic dialing for voice mail access Check your voice mail Change how many times your smartphone rings before the call goes to voice mail Troubleshooting: Phone I can't make or receive calls Page I can't make calls using a voice command My headset makes calls instead of my smartphone Voice commands How to: Voice commands Perform an action using a voice command Change the options for voice prompts Improve voice recognition Available voice commands Change the language for voice commands Turn off choice lists for voice commands Troubleshooting: Voice commands I can't make calls using a voice command Page Messages How to: Messages application Messages at a glance Search for messages Hide filed and sent messages from the Messages application Show or hide messages from the Messages application View or hide call logs in the Messages application Hide the new or unread message indicator Change how you group email messages Use color to differentiate work messages from other messages Page Email Set up an email address Reconcile email over the wireless network manually Change options for your personal email account Compose and send an email Check spelling Save a message Blind carbon copy a contact Attach a file to an email Set the importance level for an email or a PIN message that you send Page Change options for HTML email Organizing your email inbox Delete a message Mark a message as read or unread Add, change, or remove a flag Filter email by sender or subject Add, move, rename, or delete an email folder File an email View filed messages Email filters About email filters Create an email filter Options for email filters Filter email by sender or subject Turn on an email filter Change, prioritize, or delete an email filter Synchronizing email Reconcile email over the wireless network manually Turn on or turn off wireless email reconciliation Empty the deleted items folder on your computer from your smartphone Delete email on your smartphone and in your email application on your computer Stop forwarding email to your smartphone Stop storing email sent from your computer on your smartphone Stop storing email sent from your smartphone on your computer Page Create or delete a Google Mail label Preview more of grouped email messages Archive a Google Mail message or conversation Move archived Google Mail messages to your message inbox Report spam sent to your Google Mail account Text messages About text messages Compose and send a text message Page Delete the history from a text message Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Public warning systems About public warning systems Unsubscribe from public warning messages PIN messages About PIN messages Find your PIN Compose and send a PIN message Create a link for a PIN Reply to or forward an email or PIN message Set the importance level for an email or a PIN message that you send Change the display color of PIN messages Attachments How to: Attachments About files and attachments Open a file or an attachment Save a file or an attachment Open a link in a file or an attachment Set font options for a file or an attachment Contact cards About contact cards Save a contact card from a message Troubleshooting: Attachments A skipped content bar appears in a document A question mark appears on a slide Security options for messages Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt an S/MIME or a PGP protected message with a passphrase Attach a certificate or PGP key to a message Download the certificate or PGP key used to sign or encrypt a message Add a certificate or PGP key from a message Add a certificate or PGP key from an attachment Page S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Encryption status indicators Check the status of a certificate or certificate chain S/MIME and PGP protected message options Change your signing and encryption certificate or key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Page Request delivery notification for signed S/MIME-protected messages Troubleshooting: S/MIME and PGP protected messages Some signing and encryption options aren't available on my smartphone I can't open an attachment in an encrypted message IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Troubleshooting: Messages application I can't send messages I'm not receiving messages Some messages no longer appear on my smartphone The number of new or unread messages is different than I expect I can't use a shortcut to view one type of message in a message inbox A message, attachment, or Google Mail conversation is cut short or doesn't appear Troubleshooting: Email Email messages aren't reconciling over the wireless network A message, attachment, or Google Mail conversation is cut short or doesn't appear HTML email messages don't appear correctly Troubleshooting: Text messages I can't send text messages I'm not receiving text messages I can't turn on cell broadcasting I can't attach a file to a text message Files and attachments How to: Files File basics About files and attachments Open a file or an attachment Save a file or an attachment Search for a file that is saved on your smartphone Search for a file that is saved on your organization's network Open a link in a file or an attachment Set font options for a file or an attachment Save a file from your organization's network to your smartphone Managing files and attachments Copy, move, rename, or delete a file Hide a file or folder View a hidden file or folder Open a password-protected .pdf file View tracked changes in a document View the table of contents in a document Page Page Troubleshooting: Files Media How to: Media Media file basics Play a media file Adjust the volume Amplify the volume using the audio boost feature Improve sound quality for media files Copy, move, rename, or delete a file Change the amount of time before the media player screen closes Turn on or turn off audio and video shortcuts Turn on or turn off media card support Sort media files About transferring and synchronizing files Transfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Music Shuffle or repeat songs Create a standard or an automatic playlist Add the song that is playing to a playlist Move or delete a song in a playlist Videos Change the thumbnail picture for a video Display closed captions in videos Keep backlighting on when you play a video Video camera Video camera Page Reduce blurriness in the videos that you take Change the location for storing videos that you take Camera Camera at a glance Page Change the camera scene mode Change the size of pictures that you take Geotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the review duration of the pictures that you take Change when the camera warns you about the number of pictures remaining Change the location for storing pictures that you take Pictures Save a picture from a text message or a webpage View pictures as a slide show Change your slide show options View pictures in list view or thumbnail view Organize pictures by date or folder Voice notes Record a voice note FM Radio Turn on or turn off FM radio Change the radio station Turn on or turn off scan mode Add a favorite radio station Play, edit, or delete a favorite radio station Sort favorite radio stations Troubleshooting: Media I can't save media files I can't open media files Page Page Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles About ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Flashing LED color descriptions Change alarm notification options Turn on or turn off event sounds Troubleshooting: Ring tones, sounds, and alerts Page Browser basics Search for text in a message, in a file, or on a webpage View your browser history Add a shortcut to your home screen or Favorites panel Move back, move forward, or refresh a webpage Return to the browser home page Page Send a web address, link, or picture Send a link or picture from a webpage Browser bookmarks About bookmarks for webpages Bookmark a webpage Change or delete a bookmark for a webpage Send a bookmark for a webpage Move a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Browser options Change your browser home page or start page Change the font size for text on webpages Change your default search engine Add a search engine from a website Set the character encoding for all webpages Stop loading images or playing embedded media files on webpages Stop blocking pop-ups on webpages Receive a prompt before you close the browser or stream media from the Internet Delete browser history Delete browsing information Turn off cookies in the browser Turn off JavaScript support Browser security About TLS Browser security options Manage browser security Add a trusted content server Add or change a website that is associated with a certificate Browser push About browser push Browser push options Turn off browser push RSS feeds About RSS feeds Add an RSS feed from the browser Tips: Browser Turn on browser shortcuts Shortcuts: Browser On a webpage Move around a webpage Troubleshooting: Browser Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data About synchronization conflicts Synchronize organizer data over the wireless network Manage data synchronization conflicts Calendar basics Switch calendar views Go to a specific date in the calendar Schedule a meeting or an appointment Set an alarm in the calendar Meetings Schedule a meeting or an appointment Delete an appointment, meeting, or alarm Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Forward a meeting invitation Delegate a meeting invitation Send an email to a meeting organizer or to all meeting participants Calendar options Change how the calendar is displayed Change options for reminders Change options for multiple calendars Change the default calendar Conference call meetings About conference calls Create a conference call meeting from your smartphone Create a conference call meeting from your computer Enter a conference call meeting Save your conference call information Tips: Calendar Calendar shortcuts Troubleshooting: Calendar Page Contacts How to: Contacts Contact basics Add a contact Add a contact to your SIM card Create a custom contact field Add a pause or a wait to a phone number Change or delete a contact Change or delete a SIM card contact Search for a contact Add a contact picture for caller ID Change or delete a contact picture About categories Categorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts Synchronize organizer data over the wireless network About backing up and restoring smartphone data About synchronization conflicts Manage data synchronization conflicts Personal distribution lists Create a personal distribution list Change or delete a personal distribution list Multiple contact lists About multiple contact lists View a different contact list Change the default contact list Contact list options Change the display options for contacts View the number of contacts stored on your smartphone Sort contacts or tasks Change how contact names appear in Remote Lookup results Store SIM card contacts on your wireless service provider's contact backup server Troubleshooting: Contacts Contact list field data isn't appearing on my computer Page Clock How to: Clock Set the date and time Display a second time zone on the clock Change the clock face Change what appears on the screen when your smartphone is charging Turn on the alarm Silence the alarm Change alarm notification options Set options for bedside clock mode Turn on bedside clock mode Use the stopwatch Use the timer Change timer notification options Troubleshooting: Clock The time on my smartphone isn't correct Tasks and memos Create a task or memo Send a task or memo Change or delete a task or memo Page Synchronizing tasks and memos About synchronization and reconciliation Synchronize organizer data over the wireless network About backing up and restoring smartphone data About synchronization conflicts Manage data synchronization conflicts Page Page Typing How to: Typing Typing input methods Change options for typing input methods Change your typing style Type text using the predictive input method Find more information about typing in other languages Turn on or turn off trackpad sounds Set the trackpad sensitivity Set the cursor speed Custom dictionary Add, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Word substitution About word substitution Undo a word substitution change Create a word substitution entry Change or delete a word substitution entry Spelling checker Stop displaying spelling suggestions in the list that appears when you type Change options for checking spelling Check spelling Troubleshooting: Typing Keyboard How to: Keyboard Assign an application to a convenience key Change the default currency symbol Set the cursor speed Turn on key tones Turn on or turn off trackpad sounds Set the trackpad sensitivity Troubleshooting: Keyboard No application opens when I press a Convenience key Page Language How to: Language About typing input languages Add a language to your smartphone Delete a language from your smartphone Change an input or display language Use a shortcut for switching typing input languages Change which languages appear when you switch input languages Troubleshooting: Language Screen display How to: Screen display Use a picture as your smartphone wallpaper Set options for backlighting Change the display font Organizing applications on the Home screen About organizing application icons Show, hide, or find an application icon Move an application icon Change where apps that you download appear Add a message that appears when your smartphone is locked Turn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen display Themes About themes Change themes Troubleshooting: Screen display My display changed No application opens when I press a Convenience key The screen turns off Applications How to: Applications About multitasking Keep an application running in the background and switch to another application Page Troubleshooting: Applications Error messages: BlackBerry Device Software Page Reload the BlackBerry Device Software using the BlackBerry Desktop Software BlackBerry ID How to: BlackBerry ID About BlackBerry ID Create a BlackBerry ID Change your BlackBerry ID information BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network My smartphone doesn't have enough available storage space to update the BlackBerry Device Software My smartphone responds slowly or freezes Manage Connections Mobile network How to: Mobile network Turn on or turn off airplane mode Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming options Preferred wireless network list About the preferred wireless network list Add a wireless network to the preferred wireless network list Delete a wireless network from the preferred wireless network list Change the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverage Wireless coverage indicators Troubleshooting: Mobile network I can't connect to the mobile network Error messages Data service unavailable Description Possible solutions Wi-Fi technology How to: Wi-Fi technology Check which wireless networks your smartphone connects to Turn on, turn off, or check the status of a network connection Connect to a Wi-Fi network About connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network Prevent your smartphone from connecting to a saved Wi-Fi network Turn on or turn off the prompt that appears for hotspots Options for saved Wi-Fi networks Common options WEP options WPA/WPA2 Personal options WPA/WPA2 Enterprise options Page Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Wireless coverage indicators Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Bluetooth technology How to: Bluetooth technology About Bluetooth Turn on or turn off Bluetooth technology Pair with a Bluetooth enabled device Connect to or disconnect from a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Send a file Send contact cards using Bluetooth technology Rename or delete a paired Bluetooth enabled device Make your smartphone discoverable Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Set which contacts are available to share with a Bluetooth enabled car kit Prevent your smartphone from making contacts available to other Bluetooth enabled devices Restrict outgoing calls Change the pairing name for your BlackBerry smartphone Turn off or turn on the Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Set the message types that your Bluetooth enabled car kit notifies you of Encrypt data that you send or receive using Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device My list of paired Bluetooth devices doesn't appear I can't type a passkey on a Bluetooth enabled device I can't send or receive files I cannot find files sent to me over a Bluetooth connection I lose my connection with a Bluetooth enabled car kit I can't share contacts with a paired Bluetooth enabled device Media server How to: Media server About the media server Share media files using the media server Manage the devices connected to the media server Select the types of media files that you share using the media server Change the display name of the media server Smart accessories About the Smart Accessories application Set up a new dock Change a dock profile Delete a saved dock profile Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Page Set your smartphone to turn on and turn off automatically Turn off your smartphone Reset your smartphone Check the battery power level About battery saving mode Turn on or turn off battery saving mode Turn on or turn off Application Resource Monitor Troubleshooting: Power and battery My battery life is shorter than I expected Storage space and media cards How to: Storage space and media cards Page Insert the battery Turn on or turn off media card support Turn on or turn off USB mass storage mode Back up smartphone data to your media card Restore smartphone data from your media card Repair files stored on your media card or on your smartphone Format your media card or built-in media storage About compression About file encryption Turn on encryption Troubleshooting: Storage space and media cards The application storage on my smartphone is low Search How to: Search Search for an item Search for an item using voice enabled search Change search options Change the language for voice enabled search Search for messages Message search criteria Do more with your message search results View, change, or delete a saved search Search for text in a message, in a file, or on a webpage Search for a contact Troubleshooting: Search I don't get any voice enabled search results Page Security How to: Security Security basics Restoring your data Set or change your smartphone password Lock or unlock your smartphone Change when your smartphone locks automatically with a password Set a limit for smartphone password attempts Delete smartphone data, third-party applications, or media card files Parental Controls About Parental Controls Turn on Parental Controls Change Parental Controls Turn off Parental Controls Password Keeper About the Password Keeper Add, change, or delete a password that is saved in the Password Keeper Change the Password Keeper password Set a limit for password attempts in the Password Keeper Copy a password Prevent password copying Hide or show passwords in the Password Keeper Generate a random password Encryption About encrypting data and files on your smartphone Turn on encryption Set encryption strength Use a certificate to encrypt the encryption keys on your smartphone Generate an encryption key SIM card Protect your SIM card with a PIN code Change a SIM card PIN code Memory cleaning About memory cleaning Page Certificates and PGP keys About certificates and certificate enrollment About PGP keys About the trust status of certificates and PGP keys Page Import certificates or PGP keys from a media card Send or delete a certificate or PGP key View details for a certificate or PGP key View one type of certificate or PGP key Page Status indicators for certification authority profiles Check the revocation status of a certificate, certificate chain, or PGP key Change the trust status of a certificate or PGP key Revoke a certificate or PGP key Certificate revocation reasons PGP key revocation reasons Certificate and PGP key options Change the display name for a certificate or PGP key Turn off prompts that appear when you add a certificate or PGP key to the key store Add an email address to a certificate Change how often a certification authority profile checks certificate status Clear the PGP data cache Certificate servers Add or delete a certificate server Change connection information for a certificate server Connection options for OCSP and CRL servers Connection options for LDAP-enabled servers Send connection information for a certificate server Key store About the key store Change the key store password Synchronize the key store password with the smartphone password Change when your smartphone deletes the key store password Add contacts automatically when you add certificates or PGP keys to the key store Change the service that your smartphone uses to download certificates Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists Smart cards About using a smart card with your smartphone Turn on two-factor authentication Import a certificate from a smart card Lock your smartphone when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Turn off notification for smart card connections Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically Store the passphrase for your smart card on your smartphone VPN settings About VPN profiles About software tokens View IT policy rules that are set for your smartphone Verify security software manually Third-party application control About permissions and trust status for third-party applications Set permissions for a third-party application Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting: Security I forget my smartphone password Page Page Service books and diagnostic reports Run, view, send, or delete a diagnostic report Accept, delete, or restore a service book Page Page Synchronization How to: Synchronization About synchronization and reconciliation Reconcile email over the wireless network manually Turn on or turn off wireless email reconciliation Delete email on your smartphone and in your email application on your computer Manage email reconciliation conflicts Synchronize organizer data over the wireless network Empty the deleted items folder on your computer from your smartphone About backing up and restoring smartphone data Troubleshooting: Synchronization Page Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos Change the display font Page Information settings Other settings Adjusting the display of home screen icons Set the number of icons that appear on the home screen Set the trackpad sensitivity Turn on or turn off Key Describer mode Shortcuts: BlackBerry Screen Reader Control the information read back Change the speech options Change the application options Tips: BlackBerry Screen Reader Audio and phone accessibility options Turn on or turn off event sounds Change how you answer calls with a headset Add or delete a contact alert TTY support About TTY support Turn on or turn off TTY support Voice dialing Perform an action using a voice command Available voice commands Typing accessibility options Change or delete a Word Substitution entry Type text using the predictive input method Change your typing style Calculator Glossary Page Legal notice