Run, view, send, or delete a diagnostic report

User Guide

Service books and diagnostic reports

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.

Related information

Run, view, send, or delete a diagnostic report, 327

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Blackberry REX41GW manual Run, view, send, or delete a diagnostic report

Contents

User Guide Published 2012-09-18 SWD-20120918140010717 Contents 128 213 244 294 Getting started Your smartphone Quick Help Remove the battery door Insert the SIM card Insert the media card Insert the batteryNew in BlackBerry Voice enabled search Wi-Fi callingFM Radio Parental Controls Bluetooth enhancements About switching BlackBerry smartphonesHome screen customization Touch-free call answering About BlackBerry ID Visit the Setup applicationImportant keys Trackpad Volume/Mute End/PowerEscape Send Keyboard Flashing LED color descriptions Power and lock SetupIcons Application icons Media Instant messagingApplications Personal organizer BlackBerry Device Software updateFiles Social networking and mobile purchasing Home screen icons Games Typing icons Battery power level iconsMessage inbox icons Calendar icons Phone iconsCamera icons Video camera Your Home screen Show, hide, or find an application icon Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Move an application icon Change where apps that you download appearChange themes Set the number of icons that appear on the home screen Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Region Wireless networkFind more information Add or change your email signature Set up an email addressPopular topics Transfer files to and from your smartphone About downloading apps with the BlackBerry App World Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To Contacts Lock or unlock your smartphone Turn on or turn off airplane mode Popular tips Tips Managing indicatorsTips Finding apps Key Show All Tips Doing things quickly Tips Updating your software Key Mark as Favorite Tips Extending battery life Click the Options icon Device Software Updates Battery Saving Mode when battery power level is lowIcon. Click Change Sounds and Alerts Delete Original Text Change the Image Size or Video Format field Tips Keeping your information safeKey Memory Use Shortcuts Phone Click Security PasswordClick Security Encryption Key Phone Ring Tones Shortcuts Typing with the physical keyboard Audio and video files Shortcuts MediaPictures Camera and video camera Cant make or receive calls Common troubleshooting Cant send messages Im not receiving messages Screen turns off Forget my smartphone password Cant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Media player screen closes Tips Doing things quickly Tips and shortcuts Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Key Options Message Display and Actions Tips Updating your softwareTips Keeping your information safe Tips Managing indicators Shortcuts Phone Your message inbox Shortcuts MessagesA message A spreadsheet Shortcuts Files and attachmentsMove around your message inbox A presentation Shortcuts Typing with the physical keyboard Shortcuts Media Shortcuts Browser Move around a webpage Shortcuts SearchOn a webpage Shortcuts Calendar Cant use a shortcut Troubleshooting Shortcuts Phone at a glance Phone icons How to PhonePhone Find your phone number Phone basicsMake a call Answer or end a call Change your ring tone, notifiers, reminders, or alerts Answer a second call Switch applications during a call Dial using numbers or lettersMute a call Place a call on hold About emergency calls and Emergency Callback Mode About using a headsetEmergency calls Make an emergency call Adjust the volume VolumeChange the default volume for calls Improve sound quality during a call Speed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key Start or stop forwarding calls About call forwardingAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Fixed dialing and smart dialing Change the call blocking passwordAbout call blocking Block or stop blocking calls Add, change, or delete a contact in your fixed dialing list Turn on fixed dialingAbout smart dialing Press the key Options FDN Phone List Conference calls Set the default country code and area codeSet options for dialing extensions About conference calls Create a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Leave a conference call Call logsAbout call logs Send a call log Add, change, or delete call log notes Multiple phone numbersView or hide call logs in the Messages application About multiple phone numbers Turn on or turn off dialing from the lock screen Switch the active phone numberPhone options Press the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Press the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer calls with a headset About TTY support Voice mail Set up your voice mailSet up automatic dialing for voice mail access Check your voice mail Troubleshooting PhoneSome features arent available on my smartphone Feature availability Cant check my voice mail Click Device Advanced System Settings SIM CardCant block calls Cant change the number of times that my smartphone rings Press the key Edit SIM Phone Number Cant make calls using a voice commandMy headset makes calls instead of my smartphone How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commands Available voice commands Click Typing and Language Language Troubleshooting Voice commandsTurn off choice lists for voice commands User Guide Messages at a glance Search for messages How to Messages applicationMessages Show or hide messages from the Messages application Hide filed and sent messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Click Display Message Categorization Hide the new or unread message indicatorChange how you group email messages Change options for spell check Set how long your smartphone stores messagesTurn off the delete message or read message prompt Change options for your personal email account Set up an email addressReconcile email over the wireless network manually Check spelling Compose and send an emailSave a message Press the key Options Email Account Management Attach a file to an email Blind carbon copy a contactAttach a contact card to a message View an address instead of a display name Viewing and replying to email View saved messagesReply to or forward an email or PIN message Delete the original text from a reply message Organizing your email inbox Delete a message Change options for Html emailMark a message as read or unread Press the key Options Email Preferences Filter email by sender or subject Add, change, or remove a flagAdd, move, rename, or delete an email folder File an email View filed messages Email SetupEmail filters About email filters Create an email filter Option Description Options for email filters Change, prioritize, or delete an email filter Turn on an email filter Press the key Purge Deleted Items Turn on or turn off wireless email reconciliationPress the key Options Email Reconciliation Change the Delete On field to Mailbox & Handheld Stop forwarding email to your smartphoneClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Add or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific label Preview more of grouped email messages Create or delete a Google Mail labelArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox About text messages Text messagesCompose and send a text message Press the key Compose Text Message Add an appointment to your calendar from a text message Reply to or forward a text message Cell broadcasting About cell broadcasting Delete the history from a text messageTurn on cell broadcasting Key Clear Conversation Public warning systems Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Unsubscribe from public warning messages PIN messagesAbout PIN messages Find your PIN Change the display color of PIN messages Create a link for a PIN Attachments How to Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a fileSet font options for a file or an attachment View properties for a file Save a contact card from a message Add to Contacts Update ContactContact cards About contact cards Block incoming messages Security options for messagesQuestion mark appears on a slide Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key Store Attachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicators Click Security S/MIME or PGP Mime and PGP protected message options About message classifications Click Device Advanced System Settings Default Services Press the key Change Security Level Change the size of S/MIME or PGP indicators in messages Cant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messages Encrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages application Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Related information Feature availability Email messages arent reconciling over the wireless network Troubleshooting Email Html email messages dont appear correctly Troubleshooting Text messagesSome email folders appear dimmed Email filters arent working correctly Cant attach a file to a text message Im not receiving text messagesCant turn on cell broadcasting File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder Move around a spreadsheet View the content of a cellChange the size of a column Set display options for a spreadsheet Switch slides Switch presentation viewsRotate or zoom in to or out from a slide Save a slide Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Media How to MediaMedia file basics Play a media file Improve sound quality for media files Amplify the volume using the audio boost feature Turn on or turn off media card support Change the Close Media Player When Inactive fieldTurn on or turn off audio and video shortcuts Transfer files to and from your smartphone Sort media filesAbout transferring and synchronizing files Supported audio and video file formats and extensions Receive a media file using Bluetooth technology Supported picture file extensions Shuffle or repeat songs MusicCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Add the song that is playing to a playlist VideosMove or delete a song in a playlist Rename or delete a playlist Display closed captions in videos Keep backlighting on when you play a videoVideo camera Record a video Change the video camera scene modeTurn on or turn off video lighting Turn on or turn off auto focus Reduce blurriness in the videos that you take CameraChange the location for storing videos that you take Camera at a glance Press the Right Convenience key Change the flash setting for pictures that you takeTake a picture Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Zoom, pan, or rotate a picture Pictures View pictures as a slide show Save a picture from a text message or a webpageChange your slide show options View pictures in list view or thumbnail view FM Radio Voice notes Change the radio station Turn on or turn off scan modeAdd a favorite radio station Play, edit, or delete a favorite radio station Listen to FM radio on your speakerphone Troubleshooting MediaSort favorite radio stations Cant open media files Cant save media files Some pictures that I take are blurry Flash or video light dims or turns offCant listen to FM radio Im experiencing poor FM radio reception My smartphone isnt using the correct ring tone or wallpaper Receive an error message after I rotate a picture Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Silence your smartphone Add or delete a contact alert Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser Browser basics Open, close, or switch between tabsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage View your browser history Search for text in a message, in a file, or on a webpageMove back, move forward, or refresh a webpage Return to the browser home Open, play, or download a file from a webpage Close the browserPlay a media file on a webpage Send a web address, link, or picture Browser bookmarksSend a link or picture from a webpage About bookmarks for webpages Send a bookmark for a webpage Change or delete a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Browser options Change your default search engineChange your browser home page or start Change the font size for text on webpages Add a search engine from a website Web Content section, change the Default text encoding fieldSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browsing information Delete browser historyTurn off cookies in the browser Closing Browser on Escape checkbox Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS To Allow Weak Click Security Advanced Security Settings TLSManage browser security About browser push Add a trusted content serverBrowser push RSS feeds Click Device Advanced System Settings Browser PushBrowser push options Turn off browser push Turn on browser shortcuts Tips BrowserShortcuts Browser Add an RSS feed from the browser 177 Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web No browser is available on my smartphone Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage data synchronization conflicts Calendar basics Switch calendar viewsGo to a specific date in the calendar Schedule a meeting or an appointment Meetings Set an alarm in the calendarSwitch calendars View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change how the calendar is displayed Calendar optionsChange options for reminders Change options for multiple calendars Conference call meetings Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your computer Create a conference call meeting from your smartphoneEnter a conference call meeting Example Calendar shortcuts Tips CalendarSave your conference call information Press the key Options Conference Calling Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Cant enter a conference call with the Join Now option Enter a conference call meeting Contact basics How to ContactsContacts Add a pause or a wait to a phone number Create a custom contact fieldChange or delete a contact Click Add Pause or Add Wait Search for a contact Change or delete a SIM card contactSave Key Delete All Change or delete a contact picture Add a contact picture for caller IDAbout categories Select Picture Create a category for contacts, tasks, or memos Synchronizing contactsCategorize a contact, task, or memo Synchronize organizer data over the wireless network Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists View the number of contacts stored on your smartphone Change the display options for contactsSort contacts or tasks Change how contact names appear in Remote Lookup results Contact list field data isnt appearing on my computer Troubleshooting Contacts My contact pictures keep changing Clock How to ClockSet the date and time Display a second time zone on the clock Change the clock face Turn on the alarm Turn on bedside clock mode Silence the alarmSet options for bedside clock mode Use the stopwatch Use the timerChange timer notification options Time on my smartphone isnt correct Troubleshooting Clock Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Show tasks in the calendar Change the status of a taskHide completed tasks About synchronization and reconciliation Synchronize organizer data over the wireless networkSynchronizing tasks and memos Manage data synchronization conflicts About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Typing input methods Turn on or turn off trackpad sounds Type text using the predictive input methodChange options for typing input methods Change your typing style Set the cursor speed Set the trackpad sensitivityCustom dictionary Add, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Word substitutionAbout word substitution Undo a word substitution change Turn off word substitution Spelling checkerChange or delete a word substitution entry Click Typing and Language Spell Check Change options for checking spelling Have no Advanced Style Options Troubleshooting TypingCant check spelling Change the default currency symbol How to KeyboardKeyboard Assign an application to a convenience key Turn on key tones Troubleshooting KeyboardNo application opens when I press a Convenience key 223 Language How to LanguageAbout typing input languages Add a language to your smartphone Change an input or display language Use a shortcut for switching typing input languagesKeys field to Alt-Enter Shortcut Keys field to Shift-Space Cant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Screen display How to Screen displayUse a picture as your smartphone wallpaper Set options for backlighting About organizing application icons Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverageThemes About themes My display changed Troubleshooting Screen displayNo application opens when I press a Convenience key About multitasking How to ApplicationsApplications Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Delete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want back Error message and cause Possible solution Error messages BlackBerry Device Software 236 Click Install update Related information Create a BlackBerry ID How to BlackBerry IDBlackBerry ID Change your BlackBerry ID information Update the BlackBerry Device Software How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Key View Result Downgrade Click Device Software Updates Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Mobile network How to Mobile networkManage Connections Roaming About roaming and international roaming Turn on or turn off airplane modeSwitch wireless networks manually Click Networks and Connections Mobile Network Turn on or turn off data service or set roaming options Change the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Cant connect to the mobile network Troubleshooting Mobile network Possible solutions Wi-Fi technologyError messages Data service unavailable Description Safety and Product Information booklet for your smartphone How to Wi-Fi technology Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi networkConnect to a Wi-Fi network manually Click Wi-Fi Network Turn on or turn off the prompt that appears for hotspots Click Wi-Fi Network Saved Wi-Fi Networks WEP options Options for saved Wi-Fi networks Common options WPA/WPA2 Enterprise options WPA/WPA2 Personal options Wi-Fi calling About Wi-Fi calling Install a root certificate on your smartphoneChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology My smartphone drops calls made using Wi-Fi calling How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Send contact cards using Bluetooth technology Share contacts with a paired Bluetooth enabled car kitPress the key Send Contact Card Send Using Bluetooth Send a file Bluetooth technology options Rename or delete a paired Bluetooth enabled deviceBluetooth profiles Make your smartphone discoverable Remote Control Turn off a Bluetooth profile Transfer field to All Related information Change the Contacts Transfer field Turn off or turn on the Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Restrict outgoing calls Clear the Connect on Power Up checkbox Turn off automatic reconnection to Bluetooth enabled devices Cant type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth devices doesnt appear Cant send or receive files Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device Share media files using the media server How to Media serverMedia server About the media server Change the display name of the media server Click Access ControlClick Preferences Click Preferences Edit Set up a new dock Smart accessoriesAbout the Smart Accessories application Delete a saved dock profile Click Device Smart AccessoriesChange a dock profile How to Power and battery Power and battery 276 Click Device Auto On/Off Set your smartphone to turn on and turn off automaticallyTurn off your smartphone Check the battery power level Reset your smartphoneAbout battery saving mode Turn on or turn off battery saving mode My battery life is shorter than I expected Troubleshooting Power and batteryTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor Remove the battery door How to Storage space and media cardsStorage space and media cards About media cards Insert the SIM card Turn on or turn off media card support Turn on or turn off USB mass storage modeClick Device Storage Press the key Enable USB Mass Storage Click Continue Restore smartphone data from your media cardBack up smartphone data to your media card About compression Format your media card or built-in media storage Turn on encryption About file encryption View the amount of storage space used by media files Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Click Device Storage Related information Application storage on my smartphone is low Search for an item using voice enabled search How to SearchSearch Search for an item Click Device Search Change the language for voice enabled searchChange search options Field Description Message search criteria Search for text in a message, in a file, or on a webpage Do more with your message search resultsView, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 293 Security basics How to SecuritySecurity Restoring your data Set or change your smartphone password Before you begin Set a limit for smartphone password attemptsLock or unlock your smartphone Turn on Parental Controls Parental ControlsAbout Parental Controls Turn off Parental Controls Change Parental Controls About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password Turn on encryption EncryptionAbout encrypting data and files on your smartphone Generate an encryption key Set encryption strengthClick Security Security Status Information Click Regenerate Encryption Key About memory cleaning Memory cleaningSIM card Protect your SIM card with a PIN code Click Security Advanced Security Settings Memory Cleaning Turn on memory cleaningCreate a shortcut for the memory cleaning application About certificates and certificate enrollment Certificates and PGP keysAbout PGP keys About the trust status of certificates and PGP keys Download a personal PGP key from the PGP Universal Server Download a certificate from a certification authorityClick Add To Key Store Related information Click Security PGP Send or delete a certificate or PGP key Import certificates or PGP keys from a media cardView details for a certificate or PGP key View one type of certificate or PGP key View the certificate chain for a certificate Click Security Advanced Security Settings Certificates Press the key Fetch Status or Fetch Chain Status Status indicators for certification authority profilesChange the trust status of a certificate or PGP key PGP key revocation reasons Revoke a certificate or PGP keyCertificate revocation reasons Press the key Associate Addresses Add an email address to a certificate Clear the PGP data cache Certificate serversAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordAbout the key store Press the key Email Server or PIN Server Click Security Advanced Security Settings Key Stores Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Clear the Allow Key Store Backup/Restore checkbox About using a smart card with your smartphoneSmart cards Change the refresh rate for certificate revocation lists Select the Lock On Card Removal checkbox Turn on two-factor authenticationImport a certificate from a smart card Turn off smart password entry About smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Store the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart card View IT policy rules that are set for your smartphone VPN settingsVerify security software manually About VPN profiles Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application Permissions Press the key Apply Defaults to All Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Application Management Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Run, view, send, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Run, view, send, or delete a diagnostic report Reconcile email over the wireless network manually How to SynchronizationTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 334 How to Accessibility Accessibility optionsScreen accessibility options Change the display font BlackBerry Screen Reader settings Speech settings Change the settings for the BlackBerry Screen ReaderBlackBerry Screen Reader About the BlackBerry Screen Reader Turn on or turn off the BlackBerry Screen Reader Characters or None Information settingsOther settings Turn on or turn off Key Describer mode Adjusting the display of home screen iconsSet the trackpad sensitivity Shortcuts BlackBerry Screen Reader Change the speech options Control the information read back Change the application options Audio and phone accessibility optionsTips BlackBerry Screen Reader Turn on or turn off event sounds TTY support Add or delete a contact alert Available voice commands Voice dialing Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options 344 Convert a measurement CalculatorUse the calculator Glossary Touch Root certificateTap Legal notice 349 User Guide 351 User Guide