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Blackberry REX41GW How to Messages application, Messages at a glance Search for messages

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User Guide

Messages

How to: Messages application

Messages at a glance

Search for messages

You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.

On the home screen, click the Messages icon.

•To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.

•To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.

•To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the

search criteria, press the key > Save. Click Search.

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Blackberry REX41GW manual How to Messages application, Messages at a glance Search for messages

Contents

User Guide Published 2012-09-18 SWD-20120918140010717 Contents 128 213 244 294 Quick Help Getting started Your smartphoneRemove the battery door Insert the SIM card Insert the media card Insert the batteryNew in BlackBerry FM Radio Wi-Fi callingVoice enabled search Parental ControlsHome screen customization About switching BlackBerry smartphonesBluetooth enhancements Touch-free call answeringImportant keys Visit the Setup applicationAbout BlackBerry ID TrackpadEscape End/PowerVolume/Mute SendFlashing LED color descriptions KeyboardIcons SetupPower and lock Application iconsMedia Instant messagingApplications Files BlackBerry Device Software updatePersonal organizer Social networking and mobile purchasingGames Home screen iconsTyping icons Battery power level iconsMessage inbox icons Camera icons Phone iconsCalendar icons Video cameraYour Home screen Show, hide, or find an application icon Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Change themes Change where apps that you download appearMove an application icon Set the number of icons that appear on the home screenAdd a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Click Display Message on Lock ScreenRegion Wireless networkFind more information Add or change your email signature Set up an email addressPopular topics About downloading apps with the BlackBerry App World Transfer files to and from your smartphoneChange your ring tone, notifiers, reminders, or alerts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Press the key Copy All To ContactsTurn on or turn off airplane mode Lock or unlock your smartphoneTips Finding apps Tips Managing indicatorsPopular tips Key Show AllTips Updating your software Tips Doing things quicklyTips Extending battery life Key Mark as FavoriteIcon. Click Change Sounds and Alerts Battery Saving Mode when battery power level is lowClick the Options icon Device Software Updates Delete Original TextChange the Image Size or Video Format field Tips Keeping your information safeKey Memory Use Click Security Encryption Click Security PasswordShortcuts Phone Key Phone Ring TonesShortcuts Typing with the physical keyboard Pictures Shortcuts MediaAudio and video files Camera and video cameraCommon troubleshooting Cant make or receive callsIm not receiving messages Cant send messagesForget my smartphone password Screen turns offCant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Media player screen closes Tips and shortcuts Tips Doing things quicklyTips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Key Options Message Display and Actions Tips Updating your softwareTips Keeping your information safe Tips Managing indicators Shortcuts Phone Your message inbox Shortcuts MessagesA message A spreadsheet Shortcuts Files and attachmentsMove around your message inbox Shortcuts Typing with the physical keyboard A presentationShortcuts Media Shortcuts Browser Move around a webpage Shortcuts SearchOn a webpage Shortcuts Calendar Troubleshooting Shortcuts Cant use a shortcutPhone at a glance Phone icons How to PhonePhone Make a call Phone basicsFind your phone number Answer or end a callAnswer a second call Change your ring tone, notifiers, reminders, or alertsMute a call Dial using numbers or lettersSwitch applications during a call Place a call on holdEmergency calls About using a headsetAbout emergency calls and Emergency Callback Mode Make an emergency callChange the default volume for calls VolumeAdjust the volume Improve sound quality during a callCall waiting, call forwarding, and call blocking Set up speed dial for a contactSpeed dial Change the contact that is assigned to a speed dial keyAdd, change, or delete a call forwarding number About call forwardingStart or stop forwarding calls Press the key Options Call ForwardingAbout call blocking Change the call blocking passwordFixed dialing and smart dialing Block or stop blocking callsAbout smart dialing Turn on fixed dialingAdd, change, or delete a contact in your fixed dialing list Press the key Options FDN Phone ListSet options for dialing extensions Set the default country code and area codeConference calls About conference callsSpeak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference callAbout call logs Call logsLeave a conference call Send a call logView or hide call logs in the Messages application Multiple phone numbersAdd, change, or delete call log notes About multiple phone numbersTurn on or turn off dialing from the lock screen Switch the active phone numberPhone options Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Change how you answer or end calls with the holsterChange how you answer calls with a headset Reset a call timerPress the key Status Last Call or Total Calls Clear Timer About TTY supportVoice mail Set up your voice mailSet up automatic dialing for voice mail access Check your voice mail Troubleshooting PhoneSome features arent available on my smartphone Feature availability Cant block calls Click Device Advanced System Settings SIM CardCant check my voice mail Cant change the number of times that my smartphone ringsPress the key Edit SIM Phone Number Cant make calls using a voice commandMy headset makes calls instead of my smartphone Perform an action using a voice command Voice commandsHow to Voice commands Change the options for voice promptsAvailable voice commands Change the language for voice commandsClick Typing and Language Language Troubleshooting Voice commandsTurn off choice lists for voice commands User Guide Messages at a glance Search for messages How to Messages applicationMessages View or hide call logs in the Messages application Hide filed and sent messages from the Messages applicationShow or hide messages from the Messages application Press the key Options Message Display and ActionsClick Display Message Categorization Hide the new or unread message indicatorChange how you group email messages Change options for spell check Set how long your smartphone stores messagesTurn off the delete message or read message prompt Change options for your personal email account Set up an email addressReconcile email over the wireless network manually Save a message Compose and send an emailCheck spelling Press the key Options Email Account ManagementAttach a file to an email Blind carbon copy a contactAttach a contact card to a message Reply to or forward an email or PIN message Viewing and replying to email View saved messagesView an address instead of a display name Delete the original text from a reply messageMark a message as read or unread Change options for Html emailOrganizing your email inbox Delete a message Press the key Options Email PreferencesAdd, move, rename, or delete an email folder Add, change, or remove a flagFilter email by sender or subject File an emailEmail filters About email filters Email SetupView filed messages Create an email filterOptions for email filters Option DescriptionTurn on an email filter Change, prioritize, or delete an email filterPress the key Purge Deleted Items Turn on or turn off wireless email reconciliationPress the key Options Email Reconciliation Clear the Send Email to Handheld checkbox Stop forwarding email to your smartphoneChange the Delete On field to Mailbox & Handheld Clear the Save Copy In Sent Folder checkboxApply or remove a Google Mail label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star View Google Mail messages with a specific labelArchive a Google Mail message or conversation Create or delete a Google Mail labelPreview more of grouped email messages Move archived Google Mail messages to your message inboxCompose and send a text message Text messagesAbout text messages Press the key Compose Text MessageReply to or forward a text message Add an appointment to your calendar from a text messageTurn on cell broadcasting Delete the history from a text messageCell broadcasting About cell broadcasting Key Clear ConversationStop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPublic warning systems Rename a cell broadcast channelAbout PIN messages PIN messagesUnsubscribe from public warning messages Find your PINCreate a link for a PIN Change the display color of PIN messagesOpen a file or an attachment How to Attachments About files and attachmentsAttachments Save a file or an attachmentSet font options for a file or an attachment Send a fileOpen a link in a file or an attachment View properties for a fileSave a contact card from a message Add to Contacts Update ContactContact cards About contact cards Block incoming messages Security options for messagesQuestion mark appears on a slide Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security FirewallAbout signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP KeyAttachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message statusMime and PGP protected message options Click Security S/MIME or PGPClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME or PGP indicators in messages Press the key Change Security LevelTroubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted messageTroubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryptionSome messages no longer appear on my smartphone Related information Feature availability Number of new or unread messages is different than I expectTroubleshooting Email Email messages arent reconciling over the wireless networkSome email folders appear dimmed Troubleshooting Text messagesHtml email messages dont appear correctly Email filters arent working correctlyCant attach a file to a text message Im not receiving text messagesCant turn on cell broadcasting File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder Change the size of a column View the content of a cellMove around a spreadsheet Set display options for a spreadsheetRotate or zoom in to or out from a slide Switch presentation viewsSwitch slides Save a slideQuestion mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Media file basics How to MediaMedia Play a media fileAmplify the volume using the audio boost feature Improve sound quality for media filesTurn on or turn off media card support Change the Close Media Player When Inactive fieldTurn on or turn off audio and video shortcuts Transfer files to and from your smartphone Sort media filesAbout transferring and synchronizing files Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsSupported picture file extensions Create a standard or an automatic playlist MusicShuffle or repeat songs Song , Playlist , Album , or All SongsMove or delete a song in a playlist VideosAdd the song that is playing to a playlist Rename or delete a playlistDisplay closed captions in videos Keep backlighting on when you play a videoVideo camera Turn on or turn off video lighting Change the video camera scene modeRecord a video Turn on or turn off auto focusChange the location for storing videos that you take CameraReduce blurriness in the videos that you take Camera at a glancePress the Right Convenience key Change the flash setting for pictures that you takeTake a picture Geotag pictures that you take Change the camera scene modeChange the size of pictures that you take Turn off digital zoom for the cameraChange the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you takePictures Zoom, pan, or rotate a pictureChange your slide show options Save a picture from a text message or a webpageView pictures as a slide show View pictures in list view or thumbnail viewVoice notes FM RadioAdd a favorite radio station Turn on or turn off scan modeChange the radio station Play, edit, or delete a favorite radio stationListen to FM radio on your speakerphone Troubleshooting MediaSort favorite radio stations Cant save media files Cant open media filesCant listen to FM radio Flash or video light dims or turns offSome pictures that I take are blurry Im experiencing poor FM radio receptionReceive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaperIcons for sound and alert profiles How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alertsAdd or delete a custom sound profile Add or delete a contact alert Silence your smartphoneTurn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser Browsing the Internet Browse the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpageMove back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView your browser history Return to the browser homeOpen, play, or download a file from a webpage Close the browserPlay a media file on a webpage Send a link or picture from a webpage Browser bookmarksSend a web address, link, or picture About bookmarks for webpagesMove a bookmark for a webpage Change or delete a bookmark for a webpageSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange your browser home page or start Change your default search engineBrowser options Change the font size for text on webpagesSet the character encoding for all webpages Web Content section, change the Default text encoding fieldAdd a search engine from a website Stop blocking pop-ups on webpagesTurn off cookies in the browser Delete browser historyDelete browsing information Closing Browser on Escape checkboxTurn on geolocation in the browser Browser securityTurn off JavaScript support About TLSTo Allow Weak Click Security Advanced Security Settings TLSManage browser security About browser push Add a trusted content serverBrowser push Browser push options Click Device Advanced System Settings Browser PushRSS feeds Turn off browser pushShortcuts Browser Tips BrowserTurn on browser shortcuts Add an RSS feed from the browser177 Cannot play a song or video on a web Troubleshooting BrowserCant open a new tab No browser is available on my smartphoneSynchronizing calendar How to CalendarCalendar About backing up and restoring smartphone dataAbout synchronization conflicts Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflictsGo to a specific date in the calendar Switch calendar viewsCalendar basics Schedule a meeting or an appointmentMeetings Set an alarm in the calendarSwitch calendars Respond to a meeting invitation Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Check availability of meeting participantsDelegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Click Invite Attendee, Change Attendee, or Remove AttendeeChange options for reminders Calendar optionsChange how the calendar is displayed Change options for multiple calendarsChange how long your smartphone stores calendar entries Change the default calendarConference call meetings Show tasks in the calendarEnter a conference call meeting Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer ExampleSave your conference call information Tips CalendarCalendar shortcuts Press the key Options Conference CallingCant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Cant enter a conference call with the Join Now optionEnter a conference call meeting Contact basics How to ContactsContacts Change or delete a contact Create a custom contact fieldAdd a pause or a wait to a phone number Click Add Pause or Add WaitSave Change or delete a SIM card contactSearch for a contact Key Delete AllAbout categories Add a contact picture for caller IDChange or delete a contact picture Select PictureCreate a category for contacts, tasks, or memos Synchronizing contactsCategorize a contact, task, or memo Synchronize organizer data over the wireless network Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Contact list options Change the default contact listMultiple contact lists About multiple contact listsSort contacts or tasks Change the display options for contactsView the number of contacts stored on your smartphone Change how contact names appear in Remote Lookup resultsTroubleshooting Contacts Contact list field data isnt appearing on my computerMy contact pictures keep changing Set the date and time How to ClockClock Display a second time zone on the clockTurn on the alarm Change the clock faceTurn on bedside clock mode Silence the alarmSet options for bedside clock mode Use the stopwatch Use the timerChange timer notification options Troubleshooting Clock Time on my smartphone isnt correctSend a task or memo Tasks and memosCreate a task or memo Change or delete a task or memoShow tasks in the calendar Change the status of a taskHide completed tasks About synchronization and reconciliation Synchronize organizer data over the wireless networkSynchronizing tasks and memos Manage data synchronization conflicts About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basicsTyping input methods Change options for typing input methods Type text using the predictive input methodTurn on or turn off trackpad sounds Change your typing styleCustom dictionary Set the trackpad sensitivitySet the cursor speed Add, change, or delete a word in the custom dictionaryAbout word substitution Word substitutionStop adding items automatically to the custom dictionary Undo a word substitution changeTurn off word substitution Spelling checkerChange or delete a word substitution entry Change options for checking spelling Click Typing and Language Spell CheckHave no Advanced Style Options Troubleshooting TypingCant check spelling Keyboard How to KeyboardChange the default currency symbol Assign an application to a convenience keyTurn on key tones Troubleshooting KeyboardNo application opens when I press a Convenience key 223 About typing input languages How to LanguageLanguage Add a language to your smartphoneKeys field to Alt-Enter Use a shortcut for switching typing input languagesChange an input or display language Shortcut Keys field to Shift-SpaceCant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Use a picture as your smartphone wallpaper How to Screen displayScreen display Set options for backlightingOrganizing applications on the Home screen About organizing application iconsAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screenThemes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display About themesMy display changed Troubleshooting Screen displayNo application opens when I press a Convenience key About multitasking How to ApplicationsApplications View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application ManagementView the size of an application database Troubleshooting ApplicationsDelete an application Deleted an app that I want backError messages BlackBerry Device Software Error message and cause Possible solution236 Click Install update Related information Create a BlackBerry ID How to BlackBerry IDBlackBerry ID Change your BlackBerry ID information BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software About updating the BlackBerry Device SoftwareClick Device Software Updates Key View Result DowngradeTroubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Mobile network How to Mobile networkManage Connections Roaming About roaming and international roaming Turn on or turn off airplane modeSwitch wireless networks manually Turn on or turn off data service or set roaming options Click Networks and Connections Mobile NetworkChange the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Troubleshooting Mobile network Cant connect to the mobile networkPossible solutions Wi-Fi technologyError messages Data service unavailable Description How to Wi-Fi technology Safety and Product Information booklet for your smartphoneConnect to a Wi-Fi network manually Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Wi-Fi NetworkClick Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsOptions for saved Wi-Fi networks Common options WEP optionsWPA/WPA2 Personal options WPA/WPA2 Enterprise optionsChange your Wi-Fi calling preferences Install a root certificate on your smartphoneWi-Fi calling About Wi-Fi calling Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportAbout using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsTroubleshooting Wi-Fi technology Cant connect to a Wi-Fi networkMy smartphone drops calls made using Wi-Fi calling About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth ConnectionsPress the key Send Contact Card Send Using Bluetooth Share contacts with a paired Bluetooth enabled car kitSend contact cards using Bluetooth technology Send a fileBluetooth profiles Rename or delete a paired Bluetooth enabled deviceBluetooth technology options Make your smartphone discoverableTurn off a Bluetooth profile Remote ControlChange the Contacts Transfer field Transfer field to All Related informationTurn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off or turn on the Bluetooth connection notification Restrict outgoing callsTurn off automatic reconnection to Bluetooth enabled devices Clear the Connect on Power Up checkboxCant type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth devices doesnt appear Cant send or receive files Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device Media server How to Media serverShare media files using the media server About the media serverClick Preferences Click Access ControlChange the display name of the media server Click Preferences EditSet up a new dock Smart accessoriesAbout the Smart Accessories application Delete a saved dock profile Click Device Smart AccessoriesChange a dock profile Power and battery How to Power and battery276 Click Device Auto On/Off Set your smartphone to turn on and turn off automaticallyTurn off your smartphone About battery saving mode Reset your smartphoneCheck the battery power level Turn on or turn off battery saving modeTurn on or turn off Application Resource Monitor Troubleshooting Power and batteryMy battery life is shorter than I expected Click Device Application Resource MonitorStorage space and media cards How to Storage space and media cardsRemove the battery door About media cardsInsert the SIM card Turn on or turn off media card support Turn on or turn off USB mass storage modeClick Device Storage Press the key Enable USB Mass Storage Click Continue Restore smartphone data from your media cardBack up smartphone data to your media card Format your media card or built-in media storage About compressionAbout file encryption Turn on encryptionMy smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsView the amount of storage space used by media files Click Device Storage Related informationApplication storage on my smartphone is low Search How to SearchSearch for an item using voice enabled search Search for an itemClick Device Search Change the language for voice enabled searchChange search options Message search criteria Field DescriptionSearch for text in a message, in a file, or on a webpage Do more with your message search resultsView, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 293 Security basics How to SecuritySecurity Set or change your smartphone password Restoring your dataBefore you begin Set a limit for smartphone password attemptsLock or unlock your smartphone Turn on Parental Controls Parental ControlsAbout Parental Controls Change Parental Controls Turn off Parental ControlsChange the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password KeeperHide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random passwordTurn on encryption EncryptionAbout encrypting data and files on your smartphone Click Security Security Status Information Set encryption strengthGenerate an encryption key Click Regenerate Encryption KeySIM card Memory cleaningAbout memory cleaning Protect your SIM card with a PIN codeClick Security Advanced Security Settings Memory Cleaning Turn on memory cleaningCreate a shortcut for the memory cleaning application About PGP keys Certificates and PGP keysAbout certificates and certificate enrollment About the trust status of certificates and PGP keysClick Add To Key Store Related information Download a certificate from a certification authorityDownload a personal PGP key from the PGP Universal Server Click Security PGPView details for a certificate or PGP key Import certificates or PGP keys from a media cardSend or delete a certificate or PGP key View one type of certificate or PGP keyClick Security Advanced Security Settings Certificates View the certificate chain for a certificatePress the key Fetch Status or Fetch Chain Status Status indicators for certification authority profilesChange the trust status of a certificate or PGP key PGP key revocation reasons Revoke a certificate or PGP keyCertificate revocation reasons Add an email address to a certificate Press the key Associate AddressesAdd or delete a certificate server Certificate serversClear the PGP data cache Click Security PGP Press the key Clear Universal CacheConnection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate serverAbout the key store Change the key store passwordKey store Press the key Email Server or PIN ServerClick Security Advanced Security Settings Key Stores Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Smart cards About using a smart card with your smartphoneClear the Allow Key Store Backup/Restore checkbox Change the refresh rate for certificate revocation listsSelect the Lock On Card Removal checkbox Turn on two-factor authenticationImport a certificate from a smart card Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Clear the Smart Password Entry checkboxUse a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphoneVerify security software manually VPN settingsView IT policy rules that are set for your smartphone About VPN profilesSet permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control PermissionsClick Device Advanced System Settings TCP IP Turn on safe modePress the key Apply Defaults to All Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Application ManagementTroubleshooting Security Data permissions for third-party applicationsCant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Accept, delete, or restore a service book Service books and diagnostic reportsRun, view, send, or delete a diagnostic report Click Device Advanced System Settings Service BookSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportRun, view, send, or delete a diagnostic report Turn on or turn off wireless email reconciliation How to SynchronizationReconcile email over the wireless network manually SynchronizationManage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 334 Screen accessibility options Accessibility optionsHow to Accessibility Change the display fontBlackBerry Screen Reader About the BlackBerry Screen Reader Change the settings for the BlackBerry Screen ReaderBlackBerry Screen Reader settings Speech settings Turn on or turn off the BlackBerry Screen ReaderCharacters or None Information settingsOther settings Set the trackpad sensitivity Adjusting the display of home screen iconsTurn on or turn off Key Describer mode Shortcuts BlackBerry Screen ReaderControl the information read back Change the speech optionsTips BlackBerry Screen Reader Audio and phone accessibility optionsChange the application options Turn on or turn off event soundsAdd or delete a contact alert TTY supportVoice dialing Perform an action using a voice command Available voice commandsTyping accessibility options Click Typing and Input Word Substitution344 Convert a measurement CalculatorUse the calculator Glossary Touch Root certificateTap Legal notice 349 User Guide 351 User Guide