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Blackberry REX41GW manual 236

Models: REX41GW

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User GuideApplications

	Error message and cause	Possible solution

	Error 552: Insufficient storage space
	available during startup
	Error 561: Application error
	Error 602: Application error
	Error 603: Application error

	Error 200: BlackBerry Device Software	Try the following actions:
	error	• Reset your smartphone.
	Error 545: Incompatible file system	• Reset your smartphone.
	Error 545: Incompatible file system	• If the error message still appears after you reset your smartphone, reload

		your BlackBerry Device Software. The reload process deletes your
		smartphone data.
		• If the error message still appears after you reload your BlackBerry Device
		Software, contact your wireless service provider.

	Error 203: Application process	Reset your smartphone.
	terminated

	Error 501: Memory corruption	Contact your wireless service provider.
	Error 517: Hardware/software conflict
	Error 547: Hardware or system issue

Error 513: User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts

When this error occurs, all of your smartphone data is deleted to prevent unauthorized access to your information.

If your email account uses a BlackBerry Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator.

Try the following actions:

•Reload your BlackBerry Device Software. The reload process deletes your smartphone data.

•If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.

Error 576: IT policy issue	Contact your administrator.

Related information

BlackBerry Device Software, 240

Getting started: Security,

Reset your smartphone, 278

236

Image 236

Blackberry REX41GW manual 236

Contents

User Guide Published 2012-09-18 SWD-20120918140010717 Contents 128 213 244 294 Quick Help Getting started Your smartphoneRemove the battery door Insert the SIM card Insert the media card Insert the batteryNew in BlackBerry Wi-Fi calling Voice enabled searchFM Radio Parental ControlsAbout switching BlackBerry smartphones Bluetooth enhancementsHome screen customization Touch-free call answeringVisit the Setup application About BlackBerry IDImportant keys TrackpadEnd/Power Volume/MuteEscape SendFlashing LED color descriptions KeyboardSetup Power and lockIcons Application iconsMedia Instant messagingApplications BlackBerry Device Software update Personal organizerFiles Social networking and mobile purchasingGames Home screen iconsTyping icons Battery power level iconsMessage inbox icons Phone icons Calendar iconsCamera icons Video cameraYour Home screen Show, hide, or find an application icon Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Change where apps that you download appear Move an application iconChange themes Set the number of icons that appear on the home screenFeature availability Change what happens when you type on the Home screenAdd a message that appears when your smartphone is locked Click Display Message on Lock ScreenRegion Wireless networkFind more information Add or change your email signature Set up an email addressPopular topics About downloading apps with the BlackBerry App World Transfer files to and from your smartphoneAbout using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To ContactsTurn on or turn off airplane mode Lock or unlock your smartphoneTips Managing indicators Popular tipsTips Finding apps Key Show AllTips Updating your software Tips Doing things quicklyTips Extending battery life Key Mark as FavoriteBattery Saving Mode when battery power level is low Click the Options icon Device Software UpdatesIcon. Click Change Sounds and Alerts Delete Original TextChange the Image Size or Video Format field Tips Keeping your information safeKey Memory Use Click Security Password Shortcuts PhoneClick Security Encryption Key Phone Ring TonesShortcuts Typing with the physical keyboard Shortcuts Media Audio and video filesPictures Camera and video cameraCommon troubleshooting Cant make or receive callsIm not receiving messages Cant send messagesForget my smartphone password Screen turns offCant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Media player screen closes Tips and shortcuts Tips Doing things quicklyTips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Key Options Message Display and Actions Tips Updating your softwareTips Keeping your information safe Tips Managing indicators Shortcuts Phone Your message inbox Shortcuts MessagesA message A spreadsheet Shortcuts Files and attachmentsMove around your message inbox Shortcuts Typing with the physical keyboard A presentationShortcuts Media Shortcuts Browser Move around a webpage Shortcuts SearchOn a webpage Shortcuts Calendar Troubleshooting Shortcuts Cant use a shortcutPhone at a glance Phone icons How to PhonePhone Phone basics Find your phone numberMake a call Answer or end a callAnswer a second call Change your ring tone, notifiers, reminders, or alertsDial using numbers or letters Switch applications during a callMute a call Place a call on holdAbout using a headset About emergency calls and Emergency Callback ModeEmergency calls Make an emergency callVolume Adjust the volumeChange the default volume for calls Improve sound quality during a callSet up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyAbout call forwarding Start or stop forwarding callsAdd, change, or delete a call forwarding number Press the key Options Call ForwardingChange the call blocking password Fixed dialing and smart dialingAbout call blocking Block or stop blocking callsTurn on fixed dialing Add, change, or delete a contact in your fixed dialing listAbout smart dialing Press the key Options FDN Phone ListSet the default country code and area code Conference callsSet options for dialing extensions About conference callsMake a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callCall logs Leave a conference callAbout call logs Send a call logMultiple phone numbers Add, change, or delete call log notesView or hide call logs in the Messages application About multiple phone numbersTurn on or turn off dialing from the lock screen Switch the active phone numberPhone options Hide or display your phone number when you make calls Press the key Options In-call SettingsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holsterReset a call timer Press the key Status Last Call or Total Calls Clear TimerChange how you answer calls with a headset About TTY supportVoice mail Set up your voice mailSet up automatic dialing for voice mail access Check your voice mail Troubleshooting PhoneSome features arent available on my smartphone Feature availability Click Device Advanced System Settings SIM Card Cant check my voice mailCant block calls Cant change the number of times that my smartphone ringsPress the key Edit SIM Phone Number Cant make calls using a voice commandMy headset makes calls instead of my smartphone Voice commands How to Voice commandsPerform an action using a voice command Change the options for voice promptsAvailable voice commands Change the language for voice commandsClick Typing and Language Language Troubleshooting Voice commandsTurn off choice lists for voice commands User Guide Messages at a glance Search for messages How to Messages applicationMessages Hide filed and sent messages from the Messages application Show or hide messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and ActionsClick Display Message Categorization Hide the new or unread message indicatorChange how you group email messages Change options for spell check Set how long your smartphone stores messagesTurn off the delete message or read message prompt Change options for your personal email account Set up an email addressReconcile email over the wireless network manually Compose and send an email Check spellingSave a message Press the key Options Email Account ManagementAttach a file to an email Blind carbon copy a contactAttach a contact card to a message Viewing and replying to email View saved messages View an address instead of a display nameReply to or forward an email or PIN message Delete the original text from a reply messageChange options for Html email Organizing your email inbox Delete a messageMark a message as read or unread Press the key Options Email PreferencesAdd, change, or remove a flag Filter email by sender or subjectAdd, move, rename, or delete an email folder File an emailEmail Setup View filed messagesEmail filters About email filters Create an email filterOptions for email filters Option DescriptionTurn on an email filter Change, prioritize, or delete an email filterPress the key Purge Deleted Items Turn on or turn off wireless email reconciliationPress the key Options Email Reconciliation Stop forwarding email to your smartphone Change the Delete On field to Mailbox & HandheldClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkboxGoogle Mail About Google Mail on your smartphone Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific labelCreate or delete a Google Mail label Preview more of grouped email messagesArchive a Google Mail message or conversation Move archived Google Mail messages to your message inboxText messages About text messagesCompose and send a text message Press the key Compose Text MessageReply to or forward a text message Add an appointment to your calendar from a text messageDelete the history from a text message Cell broadcasting About cell broadcastingTurn on cell broadcasting Key Clear ConversationClick Device Advanced System Settings Cell Broadcasting Public warning systemsStop receiving messages from a cell broadcast channel Rename a cell broadcast channelPIN messages Unsubscribe from public warning messagesAbout PIN messages Find your PINCreate a link for a PIN Change the display color of PIN messagesHow to Attachments About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachmentSend a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a fileSave a contact card from a message Add to Contacts Update ContactContact cards About contact cards Block incoming messages Security options for messagesQuestion mark appears on a slide Reset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security FirewallAbout signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP KeyAttachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message statusMime and PGP protected message options Click Security S/MIME or PGPClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME or PGP indicators in messages Press the key Change Security LevelTroubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted messageTroubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryptionSome messages no longer appear on my smartphone Related information Feature availability Number of new or unread messages is different than I expectTroubleshooting Email Email messages arent reconciling over the wireless networkTroubleshooting Text messages Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctlyCant attach a file to a text message Im not receiving text messagesCant turn on cell broadcasting File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder View the content of a cell Move around a spreadsheetChange the size of a column Set display options for a spreadsheetSwitch presentation views Switch slidesRotate or zoom in to or out from a slide Save a slideQuestion mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document How to Media MediaMedia file basics Play a media fileAmplify the volume using the audio boost feature Improve sound quality for media filesTurn on or turn off media card support Change the Close Media Player When Inactive fieldTurn on or turn off audio and video shortcuts Transfer files to and from your smartphone Sort media filesAbout transferring and synchronizing files Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsSupported picture file extensions Music Shuffle or repeat songsCreate a standard or an automatic playlist Song , Playlist , Album , or All SongsVideos Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlistDisplay closed captions in videos Keep backlighting on when you play a videoVideo camera Change the video camera scene mode Record a videoTurn on or turn off video lighting Turn on or turn off auto focusCamera Reduce blurriness in the videos that you takeChange the location for storing videos that you take Camera at a glancePress the Right Convenience key Change the flash setting for pictures that you takeTake a picture Change the camera scene mode Change the size of pictures that you takeGeotag pictures that you take Turn off digital zoom for the cameraChange the Warn when pictures remaining drops to field Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you takePictures Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage View pictures as a slide showChange your slide show options View pictures in list view or thumbnail viewVoice notes FM RadioTurn on or turn off scan mode Change the radio stationAdd a favorite radio station Play, edit, or delete a favorite radio stationListen to FM radio on your speakerphone Troubleshooting MediaSort favorite radio stations Cant save media files Cant open media filesFlash or video light dims or turns off Some pictures that I take are blurryCant listen to FM radio Im experiencing poor FM radio receptionReceive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaperHow to Ring tones, sounds, and alerts Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alertsAdd or delete a custom sound profile Add or delete a contact alert Silence your smartphoneTurn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser Open, close, or switch between tabs Browser basicsBrowsing the Internet Browse the Internet Zoom in to or out from a webpageSearch for text in a message, in a file, or on a webpage View your browser historyMove back, move forward, or refresh a webpage Return to the browser homeOpen, play, or download a file from a webpage Close the browserPlay a media file on a webpage Browser bookmarks Send a web address, link, or pictureSend a link or picture from a webpage About bookmarks for webpagesChange or delete a bookmark for a webpage Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange your default search engine Browser optionsChange your browser home page or start Change the font size for text on webpagesWeb Content section, change the Default text encoding field Add a search engine from a websiteSet the character encoding for all webpages Stop blocking pop-ups on webpagesDelete browser history Delete browsing informationTurn off cookies in the browser Closing Browser on Escape checkboxBrowser security Turn off JavaScript supportTurn on geolocation in the browser About TLSTo Allow Weak Click Security Advanced Security Settings TLSManage browser security About browser push Add a trusted content serverBrowser push Click Device Advanced System Settings Browser Push RSS feedsBrowser push options Turn off browser pushTips Browser Turn on browser shortcutsShortcuts Browser Add an RSS feed from the browser177 Troubleshooting Browser Cant open a new tabCannot play a song or video on a web No browser is available on my smartphoneHow to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone dataSynchronize organizer data over the wireless network Select the Wireless Synchronization checkboxAbout synchronization conflicts Manage data synchronization conflictsSwitch calendar views Calendar basicsGo to a specific date in the calendar Schedule a meeting or an appointmentMeetings Set an alarm in the calendarSwitch calendars Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participantsChange the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove AttendeeCalendar options Change how the calendar is displayedChange options for reminders Change options for multiple calendarsChange the default calendar Conference call meetingsChange how long your smartphone stores calendar entries Show tasks in the calendarCreate a conference call meeting from your smartphone Create a conference call meeting from your computerEnter a conference call meeting ExampleTips Calendar Calendar shortcutsSave your conference call information Press the key Options Conference CallingTroubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Cant enter a conference call with the Join Now optionEnter a conference call meeting Contact basics How to ContactsContacts Create a custom contact field Add a pause or a wait to a phone numberChange or delete a contact Click Add Pause or Add WaitChange or delete a SIM card contact Search for a contactSave Key Delete AllAdd a contact picture for caller ID Change or delete a contact pictureAbout categories Select PictureCreate a category for contacts, tasks, or memos Synchronizing contactsCategorize a contact, task, or memo Synchronize organizer data over the wireless network Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact listsChange the display options for contacts View the number of contacts stored on your smartphoneSort contacts or tasks Change how contact names appear in Remote Lookup resultsTroubleshooting Contacts Contact list field data isnt appearing on my computerMy contact pictures keep changing How to Clock ClockSet the date and time Display a second time zone on the clockTurn on the alarm Change the clock faceTurn on bedside clock mode Silence the alarmSet options for bedside clock mode Use the stopwatch Use the timerChange timer notification options Troubleshooting Clock Time on my smartphone isnt correctTasks and memos Create a task or memoSend a task or memo Change or delete a task or memoShow tasks in the calendar Change the status of a taskHide completed tasks About synchronization and reconciliation Synchronize organizer data over the wireless networkSynchronizing tasks and memos Manage data synchronization conflicts About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basicsTyping input methods Type text using the predictive input method Turn on or turn off trackpad soundsChange options for typing input methods Change your typing styleSet the trackpad sensitivity Set the cursor speedCustom dictionary Add, change, or delete a word in the custom dictionaryWord substitution Stop adding items automatically to the custom dictionaryAbout word substitution Undo a word substitution changeTurn off word substitution Spelling checkerChange or delete a word substitution entry Change options for checking spelling Click Typing and Language Spell CheckHave no Advanced Style Options Troubleshooting TypingCant check spelling How to Keyboard Change the default currency symbolKeyboard Assign an application to a convenience keyTurn on key tones Troubleshooting KeyboardNo application opens when I press a Convenience key 223 How to Language LanguageAbout typing input languages Add a language to your smartphoneUse a shortcut for switching typing input languages Change an input or display languageKeys field to Alt-Enter Shortcut Keys field to Shift-SpaceCant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone How to Screen display Screen displayUse a picture as your smartphone wallpaper Set options for backlightingOrganizing applications on the Home screen About organizing application iconsAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screenTurn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen displayThemes About themesMy display changed Troubleshooting Screen displayNo application opens when I press a Convenience key About multitasking How to ApplicationsApplications Require your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application ManagementTroubleshooting Applications Delete an applicationView the size of an application database Deleted an app that I want backError messages BlackBerry Device Software Error message and cause Possible solution236 Click Install update Related information Create a BlackBerry ID How to BlackBerry IDBlackBerry ID Change your BlackBerry ID information How to BlackBerry Device Software Update the BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device SoftwareClick Device Software Updates Key View Result DowngradeTroubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Mobile network How to Mobile networkManage Connections Roaming About roaming and international roaming Turn on or turn off airplane modeSwitch wireless networks manually Turn on or turn off data service or set roaming options Click Networks and Connections Mobile NetworkChange the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Troubleshooting Mobile network Cant connect to the mobile networkPossible solutions Wi-Fi technologyError messages Data service unavailable Description How to Wi-Fi technology Safety and Product Information booklet for your smartphoneConnect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi NetworkClick Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsOptions for saved Wi-Fi networks Common options WEP optionsWPA/WPA2 Personal options WPA/WPA2 Enterprise optionsInstall a root certificate on your smartphone Wi-Fi calling About Wi-Fi callingChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportAbout using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsTroubleshooting Wi-Fi technology Cant connect to a Wi-Fi networkMy smartphone drops calls made using Wi-Fi calling Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth ConnectionsShare contacts with a paired Bluetooth enabled car kit Send contact cards using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Send a fileRename or delete a paired Bluetooth enabled device Bluetooth technology optionsBluetooth profiles Make your smartphone discoverableTurn off a Bluetooth profile Remote ControlChange the Contacts Transfer field Transfer field to All Related informationChange the pairing name for your BlackBerry smartphone Turn off or turn on the Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Restrict outgoing callsTurn off automatic reconnection to Bluetooth enabled devices Clear the Connect on Power Up checkboxCant type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth devices doesnt appear Cant send or receive files Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device How to Media server Share media files using the media serverMedia server About the media serverClick Access Control Change the display name of the media serverClick Preferences Click Preferences EditSet up a new dock Smart accessoriesAbout the Smart Accessories application Delete a saved dock profile Click Device Smart AccessoriesChange a dock profile Power and battery How to Power and battery276 Click Device Auto On/Off Set your smartphone to turn on and turn off automaticallyTurn off your smartphone Reset your smartphone Check the battery power levelAbout battery saving mode Turn on or turn off battery saving modeTroubleshooting Power and battery My battery life is shorter than I expectedTurn on or turn off Application Resource Monitor Click Device Application Resource MonitorHow to Storage space and media cards Remove the battery doorStorage space and media cards About media cardsInsert the SIM card Turn on or turn off media card support Turn on or turn off USB mass storage modeClick Device Storage Press the key Enable USB Mass Storage Click Continue Restore smartphone data from your media cardBack up smartphone data to your media card Format your media card or built-in media storage About compressionAbout file encryption Turn on encryptionTroubleshooting Storage space and media cards View the amount of storage space used by media filesMy smartphone doesnt recognize my media card Click Device Storage Related informationApplication storage on my smartphone is low How to Search Search for an item using voice enabled searchSearch Search for an itemClick Device Search Change the language for voice enabled searchChange search options Message search criteria Field DescriptionSearch for text in a message, in a file, or on a webpage Do more with your message search resultsView, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 293 Security basics How to SecuritySecurity Set or change your smartphone password Restoring your dataBefore you begin Set a limit for smartphone password attemptsLock or unlock your smartphone Turn on Parental Controls Parental ControlsAbout Parental Controls Change Parental Controls Turn off Parental ControlsPassword Keeper About the Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password KeeperCopy a password Prevent password copyingHide or show passwords in the Password Keeper Generate a random passwordTurn on encryption EncryptionAbout encrypting data and files on your smartphone Set encryption strength Generate an encryption keyClick Security Security Status Information Click Regenerate Encryption KeyMemory cleaning About memory cleaningSIM card Protect your SIM card with a PIN codeClick Security Advanced Security Settings Memory Cleaning Turn on memory cleaningCreate a shortcut for the memory cleaning application Certificates and PGP keys About certificates and certificate enrollmentAbout PGP keys About the trust status of certificates and PGP keysDownload a certificate from a certification authority Download a personal PGP key from the PGP Universal ServerClick Add To Key Store Related information Click Security PGPImport certificates or PGP keys from a media card Send or delete a certificate or PGP keyView details for a certificate or PGP key View one type of certificate or PGP keyClick Security Advanced Security Settings Certificates View the certificate chain for a certificatePress the key Fetch Status or Fetch Chain Status Status indicators for certification authority profilesChange the trust status of a certificate or PGP key PGP key revocation reasons Revoke a certificate or PGP keyCertificate revocation reasons Add an email address to a certificate Press the key Associate AddressesCertificate servers Clear the PGP data cacheAdd or delete a certificate server Click Security PGP Press the key Clear Universal CacheConnection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate serverChange the key store password Key storeAbout the key store Press the key Email Server or PIN ServerClick Security Advanced Security Settings Key Stores Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data About using a smart card with your smartphone Clear the Allow Key Store Backup/Restore checkboxSmart cards Change the refresh rate for certificate revocation listsSelect the Lock On Card Removal checkbox Turn on two-factor authenticationImport a certificate from a smart card About smart password entry Turn off smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkboxUse a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphoneVPN settings View IT policy rules that are set for your smartphoneVerify security software manually About VPN profilesReset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application PermissionsTurn on safe mode Press the key Apply Defaults to AllClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Application ManagementTroubleshooting Security Data permissions for third-party applicationsCant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Service books and diagnostic reports Run, view, send, or delete a diagnostic reportAccept, delete, or restore a service book Click Device Advanced System Settings Service BookSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportRun, view, send, or delete a diagnostic report How to Synchronization Reconcile email over the wireless network manuallyTurn on or turn off wireless email reconciliation SynchronizationManage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 334 Accessibility options How to AccessibilityScreen accessibility options Change the display fontChange the settings for the BlackBerry Screen Reader BlackBerry Screen Reader settings Speech settingsBlackBerry Screen Reader About the BlackBerry Screen Reader Turn on or turn off the BlackBerry Screen ReaderCharacters or None Information settingsOther settings Adjusting the display of home screen icons Turn on or turn off Key Describer modeSet the trackpad sensitivity Shortcuts BlackBerry Screen ReaderControl the information read back Change the speech optionsAudio and phone accessibility options Change the application optionsTips BlackBerry Screen Reader Turn on or turn off event soundsAdd or delete a contact alert TTY supportVoice dialing Perform an action using a voice command Available voice commandsTyping accessibility options Click Typing and Input Word Substitution344 Convert a measurement CalculatorUse the calculator Glossary Touch Root certificateTap Legal notice 349 User Guide 351 User Guide