Click Install update Related information

User Guide

Applications

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error.

1.Connect your smartphone to your computer.

2.Open the BlackBerry Desktop Software.

3.In the BlackBerry Desktop Software, click Update.

4.To download the most recent version of your BlackBerry Device Software, click Get update.

5.Do any of the following:

•To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.

•To encrypt your backup data, click Encrypt backup file.

•If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.

6.Click Install update.

Related information

About updating the BlackBerry Device Software, 240

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Blackberry REX41GW manual Click Install update Related information

Contents

User Guide Published 2012-09-18 SWD-20120918140010717 Contents 128 213 244 294 Getting started Your smartphone Quick Help Remove the battery door Insert the SIM card Insert the battery New in BlackBerryInsert the media card Voice enabled search Wi-Fi callingFM Radio Parental Controls Bluetooth enhancements About switching BlackBerry smartphonesHome screen customization Touch-free call answering About BlackBerry ID Visit the Setup applicationImportant keys Trackpad Volume/Mute End/PowerEscape Send Keyboard Flashing LED color descriptions Power and lock SetupIcons Application icons Instant messaging ApplicationsMedia Personal organizer BlackBerry Device Software updateFiles Social networking and mobile purchasing Home screen icons Games Battery power level icons Message inbox iconsTyping icons Calendar icons Phone iconsCamera icons Video camera Your Home screen Add a shortcut to your home screen or Favorites panel Show or hide a home screen panelShow, hide, or find an application icon Move an application icon Change where apps that you download appearChange themes Set the number of icons that appear on the home screen Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Wireless network Find more informationRegion Set up an email address Popular topicsAdd or change your email signature Transfer files to and from your smartphone About downloading apps with the BlackBerry App World Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To Contacts Lock or unlock your smartphone Turn on or turn off airplane mode Popular tips Tips Managing indicatorsTips Finding apps Key Show All Tips Doing things quickly Tips Updating your software Key Mark as Favorite Tips Extending battery life Click the Options icon Device Software Updates Battery Saving Mode when battery power level is lowIcon. Click Change Sounds and Alerts Delete Original Text Tips Keeping your information safe Key Memory UseChange the Image Size or Video Format field Shortcuts Phone Click Security PasswordClick Security Encryption Key Phone Ring Tones Shortcuts Typing with the physical keyboard Audio and video files Shortcuts MediaPictures Camera and video camera Cant make or receive calls Common troubleshooting Cant send messages Im not receiving messages Screen turns off Forget my smartphone password Email messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless networkCant pair with a Bluetooth enabled device Media player screen closes Tips Doing things quickly Tips and shortcuts Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safeKey Options Message Display and Actions Tips Managing indicators Shortcuts Phone Shortcuts Messages A messageYour message inbox Shortcuts Files and attachments Move around your message inboxA spreadsheet A presentation Shortcuts Typing with the physical keyboard Shortcuts Media Shortcuts Browser Shortcuts Search On a webpageMove around a webpage Shortcuts Calendar Cant use a shortcut Troubleshooting Shortcuts How to Phone PhonePhone at a glance Phone icons Find your phone number Phone basicsMake a call Answer or end a call Change your ring tone, notifiers, reminders, or alerts Answer a second call Switch applications during a call Dial using numbers or lettersMute a call Place a call on hold About emergency calls and Emergency Callback Mode About using a headsetEmergency calls Make an emergency call Adjust the volume VolumeChange the default volume for calls Improve sound quality during a call Speed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key Start or stop forwarding calls About call forwardingAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Fixed dialing and smart dialing Change the call blocking passwordAbout call blocking Block or stop blocking calls Add, change, or delete a contact in your fixed dialing list Turn on fixed dialingAbout smart dialing Press the key Options FDN Phone List Conference calls Set the default country code and area codeSet options for dialing extensions About conference calls Create a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Leave a conference call Call logsAbout call logs Send a call log Add, change, or delete call log notes Multiple phone numbersView or hide call logs in the Messages application About multiple phone numbers Switch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Press the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Press the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer calls with a headset About TTY support Set up your voice mail Set up automatic dialing for voice mail accessVoice mail Troubleshooting Phone Some features arent available on my smartphoneCheck your voice mail Feature availability Cant check my voice mail Click Device Advanced System Settings SIM CardCant block calls Cant change the number of times that my smartphone rings Cant make calls using a voice command My headset makes calls instead of my smartphonePress the key Edit SIM Phone Number How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commands Available voice commands Troubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages Show or hide messages from the Messages application Hide filed and sent messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Hide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Check spelling Compose and send an emailSave a message Press the key Options Email Account Management Blind carbon copy a contact Attach a contact card to a messageAttach a file to an email View an address instead of a display name Viewing and replying to email View saved messagesReply to or forward an email or PIN message Delete the original text from a reply message Organizing your email inbox Delete a message Change options for Html emailMark a message as read or unread Press the key Options Email Preferences Filter email by sender or subject Add, change, or remove a flagAdd, move, rename, or delete an email folder File an email View filed messages Email SetupEmail filters About email filters Create an email filter Option Description Options for email filters Change, prioritize, or delete an email filter Turn on an email filter Turn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Change the Delete On field to Mailbox & Handheld Stop forwarding email to your smartphoneClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Add or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific label Preview more of grouped email messages Create or delete a Google Mail labelArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox About text messages Text messagesCompose and send a text message Press the key Compose Text Message Add an appointment to your calendar from a text message Reply to or forward a text message Cell broadcasting About cell broadcasting Delete the history from a text messageTurn on cell broadcasting Key Clear Conversation Public warning systems Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Unsubscribe from public warning messages PIN messagesAbout PIN messages Find your PIN Change the display color of PIN messages Create a link for a PIN Attachments How to Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a fileSet font options for a file or an attachment View properties for a file Add to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key Store Attachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicators Click Security S/MIME or PGP Mime and PGP protected message options About message classifications Click Device Advanced System Settings Default Services Press the key Change Security Level Change the size of S/MIME or PGP indicators in messages Cant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messages Encrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages application Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Related information Feature availability Email messages arent reconciling over the wireless network Troubleshooting Email Html email messages dont appear correctly Troubleshooting Text messagesSome email folders appear dimmed Email filters arent working correctly Im not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document Move around a spreadsheet View the content of a cellChange the size of a column Set display options for a spreadsheet Switch slides Switch presentation viewsRotate or zoom in to or out from a slide Save a slide Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media How to MediaMedia file basics Play a media file Improve sound quality for media files Amplify the volume using the audio boost feature Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Supported audio and video file formats and extensions Receive a media file using Bluetooth technology Supported picture file extensions Shuffle or repeat songs MusicCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Add the song that is playing to a playlist VideosMove or delete a song in a playlist Rename or delete a playlist Keep backlighting on when you play a video Video cameraDisplay closed captions in videos Record a video Change the video camera scene modeTurn on or turn off video lighting Turn on or turn off auto focus Reduce blurriness in the videos that you take CameraChange the location for storing videos that you take Camera at a glance Change the flash setting for pictures that you take Take a picturePress the Right Convenience key Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Zoom, pan, or rotate a picture Pictures View pictures as a slide show Save a picture from a text message or a webpageChange your slide show options View pictures in list view or thumbnail view FM Radio Voice notes Change the radio station Turn on or turn off scan modeAdd a favorite radio station Play, edit, or delete a favorite radio station Troubleshooting Media Sort favorite radio stationsListen to FM radio on your speakerphone Cant open media files Cant save media files Some pictures that I take are blurry Flash or video light dims or turns offCant listen to FM radio Im experiencing poor FM radio reception My smartphone isnt using the correct ring tone or wallpaper Receive an error message after I rotate a picture Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Silence your smartphone Add or delete a contact alert Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Browser basics Open, close, or switch between tabsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage View your browser history Search for text in a message, in a file, or on a webpageMove back, move forward, or refresh a webpage Return to the browser home Close the browser Play a media file on a webpageOpen, play, or download a file from a webpage Send a web address, link, or picture Browser bookmarksSend a link or picture from a webpage About bookmarks for webpages Send a bookmark for a webpage Change or delete a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Browser options Change your default search engineChange your browser home page or start Change the font size for text on webpages Add a search engine from a website Web Content section, change the Default text encoding fieldSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browsing information Delete browser historyTurn off cookies in the browser Closing Browser on Escape checkbox Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push RSS feeds Click Device Advanced System Settings Browser PushBrowser push options Turn off browser push Turn on browser shortcuts Tips BrowserShortcuts Browser Add an RSS feed from the browser 177 Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web No browser is available on my smartphone Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage data synchronization conflicts Calendar basics Switch calendar viewsGo to a specific date in the calendar Schedule a meeting or an appointment Set an alarm in the calendar Switch calendarsMeetings View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change how the calendar is displayed Calendar optionsChange options for reminders Change options for multiple calendars Conference call meetings Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your computer Create a conference call meeting from your smartphoneEnter a conference call meeting Example Calendar shortcuts Tips CalendarSave your conference call information Press the key Options Conference Calling Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Cant enter a conference call with the Join Now option Enter a conference call meeting How to Contacts ContactsContact basics Add a pause or a wait to a phone number Create a custom contact fieldChange or delete a contact Click Add Pause or Add Wait Search for a contact Change or delete a SIM card contactSave Key Delete All Change or delete a contact picture Add a contact picture for caller IDAbout categories Select Picture Synchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists View the number of contacts stored on your smartphone Change the display options for contactsSort contacts or tasks Change how contact names appear in Remote Lookup results Contact list field data isnt appearing on my computer Troubleshooting Contacts My contact pictures keep changing Clock How to ClockSet the date and time Display a second time zone on the clock Change the clock face Turn on the alarm Silence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Time on my smartphone isnt correct Troubleshooting Clock Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Change the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Typing input methods Turn on or turn off trackpad sounds Type text using the predictive input methodChange options for typing input methods Change your typing style Set the cursor speed Set the trackpad sensitivityCustom dictionary Add, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Word substitutionAbout word substitution Undo a word substitution change Spelling checker Change or delete a word substitution entryTurn off word substitution Click Typing and Language Spell Check Change options for checking spelling Troubleshooting Typing Cant check spellingHave no Advanced Style Options Change the default currency symbol How to KeyboardKeyboard Assign an application to a convenience key Troubleshooting Keyboard No application opens when I press a Convenience keyTurn on key tones 223 Language How to LanguageAbout typing input languages Add a language to your smartphone Change an input or display language Use a shortcut for switching typing input languagesKeys field to Alt-Enter Shortcut Keys field to Shift-Space Troubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Screen display How to Screen displayUse a picture as your smartphone wallpaper Set options for backlighting About organizing application icons Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverageThemes About themes Troubleshooting Screen display No application opens when I press a Convenience keyMy display changed How to Applications ApplicationsAbout multitasking Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Delete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want back Error message and cause Possible solution Error messages BlackBerry Device Software 236 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information Update the BlackBerry Device Software How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Key View Result Downgrade Click Device Software Updates Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Turn on or turn off airplane mode Switch wireless networks manuallyRoaming About roaming and international roaming Click Networks and Connections Mobile Network Turn on or turn off data service or set roaming options Change the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageWireless coverage indicators Cant connect to the mobile network Troubleshooting Mobile network Wi-Fi technology Error messages Data service unavailable DescriptionPossible solutions Safety and Product Information booklet for your smartphone How to Wi-Fi technology Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi networkConnect to a Wi-Fi network manually Click Wi-Fi Network Turn on or turn off the prompt that appears for hotspots Click Wi-Fi Network Saved Wi-Fi Networks WEP options Options for saved Wi-Fi networks Common options WPA/WPA2 Enterprise options WPA/WPA2 Personal options Wi-Fi calling About Wi-Fi calling Install a root certificate on your smartphoneChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology My smartphone drops calls made using Wi-Fi calling How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Send contact cards using Bluetooth technology Share contacts with a paired Bluetooth enabled car kitPress the key Send Contact Card Send Using Bluetooth Send a file Bluetooth technology options Rename or delete a paired Bluetooth enabled deviceBluetooth profiles Make your smartphone discoverable Remote Control Turn off a Bluetooth profile Transfer field to All Related information Change the Contacts Transfer field Turn off or turn on the Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Restrict outgoing calls Clear the Connect on Power Up checkbox Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cannot find files sent to me over a Bluetooth connection Lose my connection with a Bluetooth enabled car kitCant send or receive files Cant share contacts with a paired Bluetooth enabled device Share media files using the media server How to Media serverMedia server About the media server Change the display name of the media server Click Access ControlClick Preferences Click Preferences Edit Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile How to Power and battery Power and battery 276 Set your smartphone to turn on and turn off automatically Turn off your smartphoneClick Device Auto On/Off Check the battery power level Reset your smartphoneAbout battery saving mode Turn on or turn off battery saving mode My battery life is shorter than I expected Troubleshooting Power and batteryTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor Remove the battery door How to Storage space and media cardsStorage space and media cards About media cards Insert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Restore smartphone data from your media card Back up smartphone data to your media cardClick Continue About compression Format your media card or built-in media storage Turn on encryption About file encryption View the amount of storage space used by media files Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Click Device Storage Related information Application storage on my smartphone is low Search for an item using voice enabled search How to SearchSearch Search for an item Change the language for voice enabled search Change search optionsClick Device Search Field Description Message search criteria Do more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 293 How to Security SecuritySecurity basics Restoring your data Set or change your smartphone password Set a limit for smartphone password attempts Lock or unlock your smartphoneBefore you begin Parental Controls About Parental ControlsTurn on Parental Controls Turn off Parental Controls Change Parental Controls About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password Encryption About encrypting data and files on your smartphoneTurn on encryption Generate an encryption key Set encryption strengthClick Security Security Status Information Click Regenerate Encryption Key About memory cleaning Memory cleaningSIM card Protect your SIM card with a PIN code Turn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning About certificates and certificate enrollment Certificates and PGP keysAbout PGP keys About the trust status of certificates and PGP keys Download a personal PGP key from the PGP Universal Server Download a certificate from a certification authorityClick Add To Key Store Related information Click Security PGP Send or delete a certificate or PGP key Import certificates or PGP keys from a media cardView details for a certificate or PGP key View one type of certificate or PGP key View the certificate chain for a certificate Click Security Advanced Security Settings Certificates Status indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Press the key Associate Addresses Add an email address to a certificate Clear the PGP data cache Certificate serversAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordAbout the key store Press the key Email Server or PIN Server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores Clear the Allow Key Store Backup/Restore checkbox About using a smart card with your smartphoneSmart cards Change the refresh rate for certificate revocation lists Turn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox Turn off smart password entry About smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Store the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart card View IT policy rules that are set for your smartphone VPN settingsVerify security software manually About VPN profiles Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application Permissions Press the key Apply Defaults to All Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Application Management Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Run, view, send, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Run, view, send, or delete a diagnostic report Reconcile email over the wireless network manually How to SynchronizationTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 334 How to Accessibility Accessibility optionsScreen accessibility options Change the display font BlackBerry Screen Reader settings Speech settings Change the settings for the BlackBerry Screen ReaderBlackBerry Screen Reader About the BlackBerry Screen Reader Turn on or turn off the BlackBerry Screen Reader Information settings Other settingsCharacters or None Turn on or turn off Key Describer mode Adjusting the display of home screen iconsSet the trackpad sensitivity Shortcuts BlackBerry Screen Reader Change the speech options Control the information read back Change the application options Audio and phone accessibility optionsTips BlackBerry Screen Reader Turn on or turn off event sounds TTY support Add or delete a contact alert Available voice commands Voice dialing Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options 344 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 349 User Guide 351 User Guide