Troubleshooting

For PT-9500PC troubleshooting, refer to the following list of possible problems.

Q & A

Problem

Cause

Solution

 

 

 

 

The interface cable is loose.

 

 

 

 

 

The tape cassette is not installed

 

The PT-9500PC does not

correctly.

Check that the interface cable is

 

print.

The tape compartment cover is

connected correctly, the tape cassette is

A printing error is

installed correctly, and the tape

open.

received.

compartment cover is closed.

 

 

The USB interface cable is

 

 

connected during a serial

 

 

connection.

 

While printing, striped tape

 

Install a new tape cassette, and then

The tape cassette is empty.

either press the feed/cut button or turn

appears.

 

the PT-9500PC off and on.

 

 

 

 

 

 

 

Check that the power supply cord is

The power button does not

 

connected correctly. If the power button

The power supply cord is loose.

still does not light up or flash, contact

light up or flash.

the retail outlet where the PT-9500PC

 

 

 

was purchased or your local authorized

 

 

service center.

The printed label contains a

The print head or head roller is

Refer to “Label is not printed clearly” (→

P.102) and clean the print head and

blank horizontal line.

dirty.

head roller.

 

 

 

 

 

 

 

For Windows, select the correct port

 

 

from the “Print to the following port” list

 

 

in the printer Properties dialog box.

 

 

For a USB connection, select PTUSB: for

 

The wrong port is selected.

Windows® 98/98 SE/Me or USB00n: for

A data transmission error

Windows® 2000 Pro/XP.

 

For a serial connection, select COM1: if

appears on the personal

 

 

the PT-9500PC is connected to COM1

computer.

 

 

or COM2: if the PT-9500PC is

 

 

connected to COM2.

 

 

 

 

The baud rates for the personal

Refer to “Setting the personal computer

 

computer and the PT-9500PC

and PT-9500PC baud rate” (→ P.41) and

 

are not the same.

change the baud rate.

 

 

 

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